1. Abdulhameed Hatim
Abdulhameed
Muscat - Oman
abdulhameed.abdulhameed@ooredoo.om
drnounhatim@yahoo.com
+968 95103523 / +971 503091232
Senior Management: Telecom
(Quality Assurance / Operations)
Qualified senior management professional with 15 years of experience in
identifying new product ideas, conceptualizing, architecting the same
based on latest/ emerging technologies and partner solutions.
Distinguished winner of multiple awards & certifications for enhancing
revenue & customer satisfaction index across professional career;
exploring challenging senior managerial assignments with a
professionally managed organization
Expertise In
Strategic Planning
Business Development
Marketing & Brand Management
Advertising & Awareness Campaigns
Budgeting & Cost Control
Product Management
Project Management
Media Development & Coordination
Vendor & Stakeholder Management
Business / Gap Analysis
Solution Consulting
Client Interaction
Operations & Administration
Training & Development
Team Leadership
Leadership Strengths & Highlights
 Proven ability in catering to Mobile Activations Operations and
Services, Fixed Lines, Fiber Optic & 4G LTE Activation
 Skilled in enhancing operational efficiency by implementing various
process improvement initiatives in compliance to organizational
quality parameters
 Adroit in development & implementation of strategic initiatives
aimed at enhancement of market shares & revenues. Finalize
agreements / strategic partnerships with various service providers /
vendors based on business requirements to ensure growth in market
shares and enhanced customer satisfaction
 Proficient in managing activities related to enhancing organizational
brand name, accomplishing objectives of marketing, creative, and
advertising departments. Render support to category and cluster
marketing plans to align with brand strategy and accomplishing
annual operating plans. Ensure effective brand communication for
specific areas based on company and brand positioning
 Efficient Team Leader & Player, combining communication,
interpersonal & problem solving skills with analytical, decision
making and leadership capabilities to enhance organizational
objectives
Professional Experience
Ooredoos’s Telecom Full Service Provider (Nawras), Muscat – Oman Dec 2004 onwards
Career Progression:
• Managing & Supervision / All Services Activation - Head Office (720,000 Sales Activations/year), 2016 till date
• Sales Service Specialist (3Million Customer Data Base), 2013
• Quality Assurance Specialist(40 store Operation Quality Control), 2012–2013
• Operations Activation pre & post Sales Managing (2000 Customers per Day), 2007 - 2012
• Back Office Tech –Contact Center (Daily 25,000 Callers), 2004 – 2007
Enterprise Impact:
• Acquired significant exposure in working on CAM-Customer Account Maintenance, CSI CSA Integrated Customer
Account Care frame, MINSAT, Trouble ticket TT’s, OTA, Over the air application Configuration, HLR-Reading, Geneva,
Microsoft Customer Care Frame, Fax Dispatcher activation tool –web based, BAT-Back Office Activation Tool, Oracle
Logistics and CAS

2. Key Profile:
Product Management
• Collaborate with the product team in defining / implementing new program strategy and road-map related to market
placement of products, product pricing & distribution as well as standardization of products based on changing
market dynamics
• Interact with customers for collating / understanding business requirements for developing customized solutions
• Guide team members in drafting proposals, RFP responses, presentations, technical demonstrations and
conducting solution engineering
• Spearhead team efforts related to developing new product ideas based on extensive research on other similar
products available in the market
Business Development
• Assist the sales team in closing sales deals by effectively conducting presales / solution engineering activities
including prospecting, evaluating and qualifying mobility requirements
• Restructure business strategies based on collated market intelligence on competition and other market trends for
retaining / enhancing existing market share
• Develop & maintain productive business relationship with key decision makers across existing client and prospect
organizations for effectively closing identified business deals
Brand Enhancement
• Focus on enhancing brand awareness by organizing various advertising & promotional campaigns across the target
market segment
• Coordinate activities related to Electronic & Media Advertising, audio & video production, event organization as well
as developing voice over commercials
• Conduct market research, marketing and visibility studies for evaluating consumer behavior and sourcing
advertisement materials based on changing market dynamics
Operations & Administration
• Enhance operational efficiency of production lines by standardizing products and implementing effective quality
control parameters
• Maintain updated data related to logistics. Render operational & technical support to business associates related to
activation of SIM cards, installation of internet and resolving critical technical issues
• Prepare & present various status reports for the senior management & other stakeholders to enable effective
decision making
Team Leadership
• Evaluate team performance & render productivity enhancement feedback. Organize training sessions for team
members based on identified training needs
• Guide team members in enhancing client satisfaction and business generation by consistently rendering qualitative
service delivery
Previous Assignments
Advertising Exec – Account Manager │ Billboard Advertising, Oman Jan 2001 – Dec 2002
Production & Admin Assistant Manager │ National Modern Industries, Oman Feb 1998 – Dec 2000

3. Academics
• Diploma Integrated Business Technologies Australia, Study group Australia (2003)
• Diploma in Business, Acred Bolton University (1998)
Professional Enhancement
• High Level Multi Courses English Language IELTS
6.5
• Advertising
• Marketing
• Quality Production Control
• International Business Training
• Telecom Induction Program
• Business and Technology Training
• Quality Assurance Excellence Training
• Emotional Intelligence Workshop
• Nawras Sales Induction Program
• RealTime WAP, STK Portals training certificate
Personal Details
• Date of Birth : 18th
January 1978
• Languages Known : English, Arabic, Croatian, Bosnian, Serbian and Slovenian
• Nationality : Croatian
• Passport Details : 003804971 valid till 2018
• Visa Status : Visit Visa
• References : Available on Request