The document outlines the vision, mission, and key performance indicators of a Returns Centre. The vision is to drive strategic, tactical, and operational indicators for inclusive growth and achieving mission objectives. The mission is to identify key objectives, define objectives, and chart and follow initiatives to deliver results for stakeholders. The centre has over 150 employees working in inbound and outbound receiving, primary and detailed product verification, refinishing, packing, put-away, picking, returns, and stock tasks. Key performance metrics include turnaround time, productivity, reconciliation, inventory accuracy, and traceability.

1. Returns Centre
Mys Rd RC

2. Vision

3. To drive key performance indicators in
strategic, tactical and operational terms for
value driven inclusive growth and achieving
mission specific objectives to deliver results
for all stakeholders

4. Mission

5. Identify key performance indicators
Define Key objectives
Chart the initiative
Follow the path
Deliver results

6. DETAILED PV
INVENTORY
REFINISHING
OUTBOUND
PRIMARY PV
RECEIVING
Team of 150+

7. Inbound Outbound
• Receiving
• Primary PV
• Detailed PV
• Consumable Planning
• Refinishing
• PV Pass Packing
• Put-away
• Picking
• Supplier Return
• Liquidation
• Stock-Take
• FKI Inwards

8. • EKL- FC Reconciliation
• Turn around time
• Manpower Productivity
• Received
by 4:30pm
but Initial PV
not done
• Turn around
time
• Manpower
Productivity
• Bulk Reco
• Turn around
time
• Manpower
Productivity
• Bulk Reco
• Re-invetorization%
• Material Integrity
• Stock Take
Accuracy
• Manpower
Productivity
• Bulk Reco
• Variance
Integrity
• Turn around
time
• Manpower
Productivity
• Material
Traceability

9. Thank You