Customer Retention

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AbhishekSingh588757

Customer demographics and insights.

Données & analyses

Power BI Desktop
No. of Male vs Female Customers
(50.48%)
(49.52%)
3555
3488
Gender
Male
Female
Customer Retention
Internet Services used by Customers
3096 (43.96%)
2421 (34.37%)
1526 (21.67%)
ISP's
Fiber optic
DSL
No
Types of Contract
0K
1K
2K
3K
4K
Month-to-month Two year One year
3875
1695
1473
Types of Payment Method
0K
1K
2K
Electronic check Mailed check Bank transfer
(automatic)
Credit card
(automatic)
2365
1612 1544 1522
No. of Paperless Billings
(59.22%)
(40.78%)
4171
2872
Paperless Billing
Yes
No
Customers who left within the last month
5174 (73.46%)
1869 (26.54%)
Churn
No
Yes
No. of Admin Tickets
3632
No. of Tech Tickets
2955
Average Monthly Charge
64.76
Average Tenure
32.37
No. of Senior Citizens
1142

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Customer Retention

1. Power BI Desktop No. of Male vs Female Customers (50.48%) (49.52%) 3555 3488 Gender Male Female Customer Retention Internet Services used by Customers 3096 (43.96%) 2421 (34.37%) 1526 (21.67%) ISP's Fiber optic DSL No Types of Contract 0K 1K 2K 3K 4K Month-to-month Two year One year 3875 1695 1473 Types of Payment Method 0K 1K 2K Electronic check Mailed check Bank transfer (automatic) Credit card (automatic) 2365 1612 1544 1522 No. of Paperless Billings (59.22%) (40.78%) 4171 2872 Paperless Billing Yes No Customers who left within the last month 5174 (73.46%) 1869 (26.54%) Churn No Yes No. of Admin Tickets 3632 No. of Tech Tickets 2955 Average Monthly Charge 64.76 Average Tenure 32.37 No. of Senior Citizens 1142