AbilityNet Live! How to Spot a Scam and Avoid it

AbilityNet Live – Spot scams and avoid them
Sarah Botterill: AbilityNet Marketing Manager Free Services
Panellists: Tony Neate CEO Get Safe Online, Sarah Sinden Take Five, Joseph Parker Programme
Manager Age UK, Adam Carter, Friends Against Scams, Katie Lips consumer group Which?
24 November 2020

Online scams| 24 November 2020
• Welcome and housekeeping
• Introducing AbilityNet; how we can help
• Meet the panelists
• Panel discussion and top tips
• Your questions answered
Welcome: How to spot scams and avoid them

Online scams | 24 November 2020
Housekeeping
• Live captions are available during the webinar
• Slides, a transcript and recording will be made available post-
webinar
• Please use the Q&A window to ask questions
• The chat window is disabled
• There will be a feedback form to ask any follow up questions post-
webinar

AbilityNet: how we can help you
• Our mission is a digital world accessible to all
• Supporting people at home, at work and in education
• Network of 300+ trusted (DBS-checked) volunteers
• Normally, face-to-face advice but it’s business as usual for us
with remote support and you can still call FREE on 0800 048 7642
• FREE online support through My Computer My Way,
My Study My Way and via a series of FREE factsheets

Making a difference to clients’ lives
• 80% of clients said that they were “better able to use
technology” thanks to help from our volunteers
• 78% find it easier to manage daily life
• 86% felt more knowledgeable
• 76% felt more independent
• 69% felt less isolated

• @Mark
Poll 1: Victim of a scam?

Meet our expert panel
Tony Neate
CEO Get Safe
Online
Joseph
Parker
Age UK
Katie Lips
Which?
Sarah Sinden
Take Five
Adam Carter
National Trading
Standards

Panel discussion: social engineering
Social engineering is one of the the deadliest tools scammers deploy.
• What is social engineering? [TN]
• How can an understanding of social engineering help to protect us
from would-be scammers? [TN]
• How has the nature of scams changed across your career?

• @Mark
Poll 2: Reporting a scam

Panel discussion: common scams
What are some of the commonest online scams, and what are some of
the warning signs people can look out for [All]?
Specifically:
• Email spoofing
• Phishing scams
• Remote access scams
• Social media scams (romance scams; quizzes)

Panel discussion: financial scams
To Katie Lips: many scams are financial scams.
• What are some of the most common (e.g. banking scams)?
• What steps can people take to avoid falling for these scams?
• Are there particular scams people to watch out for at Christmas?

How can people avoid getting caught out?
• To Sarah Sinden, Take Five: what is the focus of the Take Five
campaign, and what are the key lessons people can learn from it?
• To Joseph Parker, Age UK: What can carers do to protect vulnerable
people who may be susceptible to online scams?
• How can Friends Against Scams help [Adam]
• I’ve fallen for an online scam, what should I do? [All]
• What are my rights if someone hacks my bank? [Katie/Adam]

Questions from webinar attendees

Support from AbilityNet
• Freephone support: Call us on 0800 048 7642 during UK office hours,
Monday – Friday or contact us by email: mailto:enquiries@abilitynet.org.uk
• AbilityNet Live! www.abilitynet.org.uk/abilitynet-live
• We continue to recruit volunteers to use their IT skills to help people in their
homes. www.abilitynet.org.uk/at-home/join-our-volunteers
• Adapt your tech with My Computer My Way:
https://mcmw.abilitynet.org.uk/
• Scams factsheet: https://abilitynet.org.uk/factsheets/internet-scams-and-
how-avoid-them

Take Five offers straight-forward and impartial
advice throughout the UK to help everyone protect
themselves from preventable financial fraud.
www.takefive-stopfraud.org.uk
@TakeFiveStopFraud
@TakeFive
takefive@ukfinance.org.uk
Support from Take Five

Get Safe Online is an authoritative resource for
individuals and small businesses to help them stay
safe, secure and confident online.
The not-for-profit organisation has close ties with
many police forces and MoD organisations.
www.getsafeonline.org
@GetSafeOnline
@GetSafeOnline
Get Safe Online

Friends Against Scams (www.FriendsAgainstScams.org.uk) is National
Trading Standards awareness campaign. Become a friend by
completing the awareness session online or watching the eight-minute
scams video. We’ve recruited 600,000 Friends and aim to reach
1,000,000
www.nationaltradingstandards.uk/work-areas/scams-team/
adam.carter@surreycc.gov.uk
Friends Against Scams

Age UK: Useful resources
• UK Digital Inclusion resources: www.ageuk.org.uk/information-
advice/work-learning/technology-internet/
• Tips on staying safe online https://www.ageuk.org.uk/information-
advice/work-learning/technology-internet/internet-security/
• Avoiding scams guide https://www.ageuk.org.uk/globalassets/age-
uk/documents/information-
guides/ageukig05_avoiding_scams_inf.pdf

Which? Further information
Which? offers free advice and support to protect you from scams and
get your money back if you’ve fallen victim. We have articles on all
sorts of scams, how to spot them and what to do if you suspect a scam.
www.which.co.uk/consumer-rights/scams
We also offer a free weekly Scam Alert Service via email where scam
alerts are delivered directly to your inbox.
https://action.which.co.uk/page/s/which-scam-alerts

• @Mark
Thank You

• @Mark
For details of future webinars
https://abilitynet.org.uk/live

AbilityNet Live! How to Spot a Scam and Avoid it

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