AI and The Future of the Workplace

An
exciting
eco-system
The Future of JOBS
The interface of Digital
& Human Intelligence
BY
Abraham Samuel

Since it is almost half covered it therefore
depicts Day 29. Most of us wouldn’t notice the
bio-disaster in the first 29 days but would wake
up on Day 30 to a fully covered pond. Such is
exponential growth !
Shelley Palmer, CEO, The Palmer Group
LinkedIn’s Top Ten Voices in Technology
The change is EXPONENTIAL
“…… tomorrow will not be
the same as today
although it looks the same.
We wake up, the sun comes
up, we have breakfast, we
go to work, we go to sleep
– but all around us
technology is accelerating
at an exponential pace”
Shelley Palmer, CEO, The Palmer Group
LinkedIn’s Top Ten Voices in Technology
Can you think exponentially versus linear. If
in this pond, lily pads double every day and it
will take 30 days to cover the whole pond
what day is depicted in this picture
assuming it is half covered?
“ “
ARE WE READY

The Future of
WORKInterface of Artificial & Human Intelligence

The Future of
The ROMANTIC
BOTS

AI is still
however limited
to “instruction
driven digital
intelligence”
and not the
entire landscape
of “intuitive,
creative all-
encompassing
human
intelligence”
• The human brain has approximately 90
billion nerve cells linked together by trillions
of connections called synapses. Put together
this network provides hundreds of trillions of
different pathways through which brain
signals travel through.
In order to mimic
this digitally,
scientists a few years
ago needed more
than 82,000
processors
running on one of
the world’s fastest
supercomputers to
mimic just
The capacity of the human brain is about
ONE Petabyte equal to…..
= 1 million Gigabytes or 1,024 Terabytes
= 341 million 3-minute MP3s
= 62,500 fully loaded 16gb iPads which when
stacked on top of each other is
= 2,604 feet tall – almost equivalent to the Burj
Khalifa
one second
of a normal human
brain activity.

“Digital
Transformation”
Some
examples
A.I. IN A COLLABORATIVE
WORKPLACE:
• Manufacturing industry production lines
• FEDEX uses drones for deliveries as well as
reach medical aid to places that are difficult to
access
• Amazon uses drones in warehouse and for
deliveries
• Healthcare: IBM Watson to treat rare diseases
and provide doctors with better treatment
options
• Restaurants & fastfood: first fully automated
one opened in San Francisco
• Hotels: First fully robotic manned hotel,
Hennna Hotel in Okinawa, Japan
• Intelligent Automobiles, GPS
• Driverless cars
• Auto-pilot in aircrafts interfacing
with human pilots
Investment in A.I.
US$282m in 2011
US$3.9bn in 2016
US$8.0bn in 2017
US$47bn by 2020
in 200+ AI focused
companies

Some will NOT
accept change
…… until too late by
which time they
become irrelevant
Those who resist change will soon
find themselves living in a world that
does not exist
Stephen Covey
“ “
“Whether you think you can or
whether you think you can't,
you're right"– because you are
the one that decides that.
Henry Ford

sometime
after the US
Elections in
November
2016…….
Dr Travis Bradberry
Some
WILL
embrace
change,
as did..

Mark Cuban, Billionaire investor on a Bloomberg
TV interview……
“…..the next wave of innovation will be the
automation of automation eliminating
those lucrative software development jobs,
because its maths after all”
Reuters Science News, June 21, 2016
“A draft European parliament motion suggests
that the growing intelligence, pervasiveness
and autonomy of the growing army of
European robot workers requires rethinking of
everything from taxation to legal liability
and classifying them as “electronic persons”
making their owners liable to pay social
security for robot workers.”
“Digital
Disruption and
Displacement”
Is it for real?
What do
some say
Art Bilger, Venture Capitalist & Board Member of the
Wharton Business School cited an Oxford study:
“All developed nations will see a loss of 47%
in the next 25 years in blue and white collar
jobs beginning with the manufacturing
industry”
Jobs at risk: Accountants, doctors, lawyers,
teachers, bureaucrats, financial analysts,
production line workers, drivers, most routine
support jobs, middle management jobs that
merely interpret data, restaurant waiters…….
The Economist reports:
NO GOVERNMENT IS PREPARED
Dr Michio Kaku on FOX Business:
“The robot revolution is HERE…… by
2021, 6% of US workers will see their
jobs replaced by robot automation”
Investment in A.I.
US$282m in 2011
US$3.9bn in 2016
US$8.0bn in 2017
US$47bn by 2020
in 200+ AI focused
companies

The Future of
WORKDavos World Economic Forum 2017
“Autopilot didn’t put pilots out of a job;
instead it foreshadowed an increasing
collaboration between human and machine
on complex tasks.”
Laurent Haug, author
Elon Musk at the World
Government Summit in Dubai:
“Human beings will
eventually need to combine
their capabilities with that
of machines….they will have
to create a “high band-width
interface” between
computers and the
brain……in other words
humans will become
CYBORGS”
Mark Cuban, Billionaire investor on Bloomberg
TV……
“What looks like a great job graduating from
college today may not be great in 5 or 10
years from now”
Three key paradigms of
business today:
• Speed
• Communication
• Competition
Meg Whitman,
Chairman & CEO, HP Enterprises
Davos World Economic Forum
Second most sold out event ticket:
THE FUTURE OF JOBS

The Future of
WORKDavos World Economic Forum 2017
1. How to rewire themselves to
leverage Digital Technology
including Robotics and Artificial
Intelligence
2. How to leverage massive data
out there not just in an
algorithmic way but to provide
advanced analytics in a human
sense
3. How to leverage digital
transformation for innovation
in business touching customers,
products, new business.
Rich Lesser, CEO,
Boston Consulting Group
Top 3 consistent topics discussed
by more than 200 CEOs in 2016:
1. 34%: Talent Management and
Leadership development
2. 25%: Engagement Management
(behavior & culture)
3. 42%: Training and People
Development
Top 3 HR Priorities 2017
Snap Global Survey (LinkedIn)…of 63%
Less than 10% considered
Communication & Social Media
as a priority
NO ONE considered the use of
Artificial Intelligence or
Digital Transformation
in the workplace
Are we living in a Lily-pond
DISCONNECT?
Vishal Sikka, CEO,
“…there is absolutely no doubt that 60-70%
of our jobs are going to be wiped out by AI
over the next 10 years, or maybe in less
than 10 years the jobs that we do today are
going to be replaced by AI unless we
continue to evolve ourselves….
the biggest challenge is ensuring that we
transition ourselves to a new generation
without losing our values and our ethos"
Second most sold out event ticket:
THE FUTURE OF JOBS

The Future of
The World Economic Forum 2016:
The Fourth Industrial Revolution is
underway and that it may eliminate
millions of jobs over the next 5 to 10
years.
A Bank of America-Merrill Lynch report
predicted that 47% of jobs in the US will
be taken over by technology.
Amelia, an artificial call centre agent,
can speak 20 languages, learn from her
human co-workers and has taken over
30% of the calls at a trial call centre.
McKinsey estimates that by 2025, similar
automated software will replace 250
million knowledge workers across the
world. That's equivalent to 50% of India's
current working population.
1. Tele sales/call centre employees
Rapidly developing and deploying working
software is critical in technology firms. To
enable this, developers are now required to
use QA automation tools without wasting
time in the QA process. This has made
many QA engineers redundant and some
firms predict that by as early as 2017 they
will not hire or retain a single QA
employee.
2. QA software tester
Increased mechanisation and farm
productivity has led to less than 2% of the
US population being directly employed in
agriculture. In India, it is currently 50% of
the population. With land, machinery,
chemicals and seeds becoming expensive
and technology providing cost-effective
labour solutions, the days of the
individual farmer are numbered.
Wealthy land owners and corporations will
take over this sector while reducing
employment dramatically.
3. Farmers
In Japan there are over 1,500 robots for
every 10,000 workers in the automobile
manufacturing industry. They are faster,
better and becoming increasingly cost
effective.
The trend is accelerating across global
manufacturing and production, taking away
the livelihood of factory workers.
4. Factory workers
13 Types of JOBS that will go…..

The Future of
Associated Press already publishes over
3,000 financial reports every quarter
using Wordsmith—the natural language
reporting platform. 8.5% of Wikipedia's
total content has been written by bots.
With advertising revenues dropping sharply
for news agencies and print media, they can
scarcely afford to keep hordes of reporters
to track breaking news. Efficient software
is up to the task. This means fewer human
news reporters and they will be writing
more opinion pieces than news.
5. News reporters
With online college classes and degrees,
the Internet is eliminating the need to
go to college to pursue higher education.
Similarly, supplementary education like
tuition and coaching is being replaced by
apps and online classes.
Apart from primary education and schools,
this reduces both the salary and the
number of teachers required.
More of Webinars, less of physical
conferences…
6. Teachers
The IBM cognitive computing prototype,
Watson, is set to revolutionise medical
diagnosis with a projected ability to give
accurate, consistent, free diagnosis of
medical conditions. Add to that -smart
phones coupled with remote electronic
health monitoring devices and
computerised medical history, and fewer
health care professionals will be required as
most patients will avail treatment remotely.
7. Health workers
Bernard J Tyson, CEO,
Kaiser Permanente, USA…
“No physician today should be
practicing without artificial
intelligence. Its just impossible
to pick up on patterns and
trends to monitor care”
Kaiser Permanente is one of the largest
integrated managed care consortium in the
United States, founded in 1945 by industrialist
Henry J. Kaiser and physician Sidney Garfield
E-Medical
…within a few months some 200,000 signed up for
the UAE government backed mHealth program in
2014 and leads the way for tele-medicine in the ME.
Popularity of the video and voice health services is
significantly higher (around 30%) than the global
average and 67% expressed their satisfaction with
this form of medical care which results in lower
costs, reduced work downtime and hospital wait-
time, reduction in insurance claims–premiums,
provides better risk management for diabetes and
heart diseases”
Stephen Maclaren, AlFuttaim Willis Co.LLC

The Future of
Associated Press already publishes over
3,000 financial reports every quarter
using Wordsmith—the natural language
reporting platform. 8.5% of Wikipedia's
total content has been written by bots.
With advertising revenues dropping sharply
for news agencies and print media, they can
scarcely afford to keep hordes of reporters
to track breaking news. Efficient software is
up to the task. This means fewer human
news reporters and they will be writing
more opinion pieces than news.
5. News reporters
With online college classes and degrees,
the Internet is eliminating the need to
go to college to pursue higher education.
Similarly, supplementary education like
tuition and coaching is being replaced by
apps and online classes.
Apart from primary education and schools,
this reduces both the salary and the
number of teachers required.
More of Webinars, less of physical
conferences…
6. Teachers
The IBM cognitive computing prototype,
Watson, is set to revolutionise medical
diagnosis with a projected ability to give
accurate, consistent, free diagnosis of
medical conditions. Add to that -smart
phones coupled with remote electronic
health monitoring devices and
computerised medical history, and fewer
health care professionals will be required as
most patients will avail treatment remotely.
7. Health workers
The largest chunk of legal work is the
discovery phase where para-legals and
junior lawyers have to go through physical
records to gather and synthesise
information and draft legal documents
before a trial. Software like Legal-Zoom,
can perform the task faster, thus
dramatically reducing the number of these
jobs.
8. Lawyers & Paralegals

13 Types of JOBS that will go…..The Future of
Accounting software for businesses is
becoming easier to use. Small businesses
are migrating to do-it-yourself solutions like
Freshbooks, requiring fewer hours of work
by human accountants. While they are
automating and reducing wage bills,
demand for professional accountants will
decline significantly in the next 10
years.
9. Accountants
Driverless cars have been successfully
demonstrated on public roads in the US
over the past few years. Regulations are
being crafted that will permit you to call
for a driverless taxi through an app or
transport goods by driverless trucks. Drones
are used for deliveries. Fewer accidents,
faster travel and no jobs for drivers….
What happens to Uber, Carlyft, Careem?
10. Drivers
In supermarkets and large stores, thousands
of cashiers are being replaced by
automated self-checkout systems which
bill you based on the items in your cart
using RFID chips or automated scanners.
You can swipe your card or scan your digital
wallet on your way out. No queues and no
jobs for human cashiers.
11. Cashiers
The Hennna hotel in Nagasaki is the
world's first hotel to have only robot
staff. Restaurants across the world are
experimenting with touch screens at tables
for ordering food, robotic waiters / self-
service to pick it up and automated
systems to perfectly cook fast food. The
hospitality segment, which employs up to
5% of the workforce is set to lose millions
of jobs.
12. Hospitality Workers
13. Tailors, Shoemakers….
Automation of mass produced pattern driven products such
as readymade garments, shoes, can result in the loss of 1000s
of jobs in Third World countries exporting to West. 3D Printing.
Dubai to buy 200 Tesla vehicles as part of its
ambitious self-driving taxi plan
Dubai signed an agreement with Tesla Inc on
Tuesday to buy 200 Tesla hybrid electric vehicles
to become a leader in the self-driving car
space.The deal was signed by Director General and
Chairman of the Board of Executive Directors of
Road and Transport Authority (RTA) Mattar al Tayer
and Tesla CEO Elon Musk on the sidelines of the
World Government Summit 2017.
Feb 15, 2017

How relevant will the
“human” resource be in a
changing job landscape ?
2. If you are in a routine process
driven job which artificial
intelligence can do faster, leaner
and cheaper
You will soon be non-relevant
Example: Accountants, Drivers, Waiters,
Lawyers, Consulting Doctors
1. Can someone overseas do your
job cheaper ?
You will soon be non-relevant
Example: Manufacturing, service jobs
3. Are you providing “creative” and
“collaborative” value?
You will be relevant but will
need to constantly FOCUS and
INVEST in “skills” of the future
THREE BASIC QUESTIONS

Challenges in the AI
impacted Workplace
1. Excess supply over demand with AI taking
over certain jobs
2. Impact on salary levels due to excess supply
in replaceable jobs
3. New paradigms of compensation & benefits,
employee engagement, performance
management (how do you measure
performance between humans & AI)
4. Inclination for businesses to increasingly adopt
AI due to benefits of higher productivity,
consistent quality, being lean, lower human
maintenance, ability to expand AI skillsets
(example: languages)
5. Re-skilling & adaptive mindset of humans
6. Business opportunities in outsourcing, shared
services, AI rental - converting from Capex to
Opex
7. Possible need for Universal basic wage to aid
displaced workers
“In an environment where new skills
emerge as fast as others become extinct,
employability is less about what you
already know and more about your
capacity to learn and adapt.”
Jonas Prising, Chairman and CEO, Manpower Group
Phillip Perry, December 27, 2016
The problem is not that there aren’t
enough jobs, but that there aren’t
enough “relevantly skilled” workers….

Challenges in the AI
impacted Workplace
1. Excess supply over demand with AI taking
over certain jobs
2. Impact on salary levels due to excess supply
in replaceable jobs
3. New paradigms of compensation & benefits,
employee engagement, performance
management (how do you measure
performance between humans & AI)
4. Inclination for businesses to increasingly adopt
AI due to benefits of higher productivity,
consistent quality, being lean, lower human
maintenance, ability to expand AI skillsets
(example: languages)
5. Re-skilling & adaptive mindset of humans
6. Business opportunities in outsourcing, shared
services, AI rental - converting from Capex to
Opex
7. Possible need for Universal basic wage to aid
displaced workers
“In an environment where new skills
emerge as fast as others become extinct,
employability is less about what you
already know and more about your
capacity to learn and adapt.”
Jonas Prising, Chairman and CEO, Manpower Group
Phillip Perry, December 27, 2016
The problem is not that there aren’t
enough jobs, but that there aren’t
enough “relevantly skilled” workers….
Essential skills for HR in the new workplace:
1. Strategic thinking – the BIG picture
2. IT Specialist skills (AI)
3. Finance savvy to be Business Partners
4. Voracious reading, constant re-skilling

Why should HR Engage in
DIGITAL
TRANSFORMATION
1. To provide a compelling
Employee Experience combining
Consumer (Employee) focus with
technological skills.
Why? A motivated / engaged
employee drives positive results
The Future of
Employee Engagement
(David Macleod and Nita Clarke)
Organizations in the TOP quartile
for employee engagement:
Productivity:
Customer
Ratings:
Absenteeism:
Profitability:
18%
12%
37%
16%
BOTTOM quartile for employee engagement:
Staff Turnover Accidents Inventory
Shrinkage
16% 62% 51%
UAE tops global poll for highest
proportion of disinterested staff
Survey by Emolument.com from 55 countries
(CIPD People Magazine, 22 Feb 2017)
• Joint top place with Italy.
83% bored at their jobs
• Highest boredom: Legal (81%), Project
Mgt (78%), Support functions (71%)
• CEOs as prone to this as junior staff
What do employees want? a meaningful day’s
work knowing that they contributed.

Why should HR Engage in
DIGITAL
TRANSFORMATION IN HR
1. To provide a compelling Employee
Experience combining Consumer
(Employee) focus with technological
skills.
Why? A motivated employee drives
positive results
2. To provide immediacy of
information access: Available 24/7 in
less than 10 minutes especially to those
in remote areas who cannot easily
access HR in person.
3. To delegate 80% of routine non-
essential jobs to AI freeing time to
focus on the strategic
4. To provide Cost efficiency in the
workplace: lean, efficient and effective
The Future of

The Future of
“THE INTELLIGENT HR ASSISTANT”
A CHAT(RO)BOT is an AI interface with
a set of computer algorithms designed to
simulate and interact in a human
“conversation”.
Introducing the INTELLIGENT ASSISTANT
in the HR workspace…
THREE MAJOR CHATBOT
INTERFACES FOR HR
1. HR Service Center to answer
frequently asked Employee questions
….vacation days, medical benefits, inform
them of new programs, public holidays,
analytics of potential problems based
on frequently asked questions such as
delays in travel expense processing,
Example: Jane created by Loka
HDFC Bank one of the
largest private banks in India
recently rolled-out an AI
powered customer call
center capable of answering
1 million+ permutation &
combination of queries 24/7
Virtual Reality & Bots
This mix of storytelling, product
discovery and customer service is
seen as the likely future for
chatbots; making consumer
engagement possible at a much
wider scale than could have been
achieved before. It’s about
answering as much as possible
for shoppers through AI, before
escalating to a human only when
needed.
Example: Google’s Winter
Wonderland virtual
shopping through 18 retailers in
New York
How about a VR tour of the
company for new hires

The Future of
“conversation”.
THREE MAJOR CHATBOT
INTERFACES FOR HR
2. Talent Acquisition & new employee
onboarding
….Tap multiple sources to develop and
source candidate profiles, schedule
interviews, flight and hotel arrangements,
answer candidate and new hire queries,
reminders to Talent teams and candidates
Example Talla compile a set of interview
questions based on the job, conduct tests
& score, prepare job descriptions.
Aim: to be a real time adviser to HR
Professionals.
HR will need to acquire
more knowledge about
and how to experiment
with them to use
technology to streamline
and improve the
Employee Experience
through active
Engagement

The Future of
“conversation”.
THREE MAJOR CHATBOT
INTERFACES FOR HR
3. Teaching Assistants
“Massive Open Online Courses”
(MOOC) exploded from 16-18 million in
2014 to 35 million by end of 2015.
In 2016 Prof Goel of Georgia Institute of
Technology added a new Teaching
Assistant, Jill Watson (powered by IBM
Watson analytics) to provide faster
answers & feedback to students queries.
Jill was able to answer 40% questions
freeing the human assistants to focus on
more complex inquiries. Jill also reminds
students of submissions, exams, due
dates. Jill was developed to operate at
the level of an expert.
HR will need to acquire
more knowledge about
and how to experiment
with them to use
technology to streamline
and improve the
Employee Experience
through active
Engagement

AI and The Future of the Workplace

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