1. SugarCRM vsSalesforce

2. Why Sugar “SugarCRM is a cost effective, easy to use solution that allows companies to grow their business by letting them become extremely responsive to their customer’s needs.“

3. Sugar’s Strengths

4. Flexibility

5. Control

6. Price

7. Technical Comparison

8. Comparison: Database Architecture

9. Comparison: Database Backup Recovery 2 key aspects to CRM data: (1) customer data and (2) the relationships between accounts, contacts, opportunities and all the other data Note: Everybody does multiple daily backups of their on-demand customer data

10. Comparison: Integration Limitations I Callouts and Logic Hooks

11. Comparison: Integration Limitations II Web Services APIs

12. Comparison: Custom Modules, Fields and Workflows *100 for Professional Edition and 200 for Enterprise Edition

13. Comparison: Implementation Technical Skills Some integrations with other applications may require technical skills. For this, the key questions are: what are these skills and can they be leveraged with other projects? This points to the hidden cost of different applications Skills can be leveraged in other projects Skills cannot be leveraged in other projects

15. Salesforce’s hidden costs kick in when customers are deeply integrated and cost of migration would be prohibitive

17. A commitment to open source

18. The ability to customize all add-ins