The adaptive, innovative workforce will be financial services firms’ greatest differentiator. Read more.

1. SHAPING THE
ADAPTIVE
FINANCIAL SERVICES
WORKFORCE

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Shared economies.
Technology advances.
Changing demographics.
What made a company successful a
decade, a year, or even a week ago, will
not make it successful tomorrow.
Only agile businesses succeed
in a changing world. And an agile
business requires an agile workforce.
FORD MOTOR
COMPANY WOULD
NOT EXIST TODAY
WERE IT STILL
MAKING THE
MODEL T…

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Ford understood that success
required a people-first strategy—a
lesson that resonates today for
financial services organizations.
The assembly line was a marvelous
innovation, but Ford’s strategy
covered more than just the way work
was done. He began offering a daily
wage nearly double the norm, and
reduced the workday to eight hours.
Ultimately, he reduced employee
turnover and created an entire market
for himself.
…NOR WAS
THE ASSEMBLY LINE
HENRY FORD’S
GREATEST
INNOVATION

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Able to easily, rapidly and effectively respond to change:
• Available on demand.
• Uses flexible organizational structures (e.g. project-oriented working
groups).
• Mixes and matches internal and external talent pools.
• Clear visibility into each employee’s true capability and skills.
• Heightened employee experience.
• Culture of iterative development and failing fast.
• Turns continuous training and learning into a core competency.
• Led through data-driven insights and optimized through powerful
digital HR suites.
THE ADAPTIVE
WORKFORCE
DEFINED

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AN ADAPTIVE FINANCIAL SERVICES ORGANIZATION PUTS
PEOPLE FIRST, ENABLED BY
TECHNOLOGY TO
AMPLIFY WORKERS EVERYWHERE
BUILD A
WORKFORCE
SHAPED BY
INSIGHTS
EXPAND THE
CONCEPT OF A
WORKFORCE
PREPARE
EXISTING
WORKERS FOR
THE DIGITAL
FUTURE

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BUILD A
WORKFORCE
SHAPED BY
INSIGHTS
PREDICTIVE INTELLIGENCE, POWERFUL
INSIGHTS
C-suite executives need to be able to predict their
future workforce needs today. Technology plays a
key role.
There is no “finish line” or “small-scale pilot” for
predictive workforce intelligence. But done correctly
and scaled across the organization, predictive
intelligence is the first step to creating a workforce
that can shape itself to a changing world.

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EXPAND THE
CONCEPT OF
A WORKFORCE
EXPANDED WORKFORCE, UNLIMITED
POSSIBILITY
As predictive intelligence helps companies
chart their future workforce, boundary-less
access to talent and new models of
employment help them source it.
The “one role, one worker” approach gives way
to more fluid and task-based ways of
approaching work. The term “employee”
will encompass a broad spectrum spanning
internal to external, human to machine,
and short-term gigs to full-time work.

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PREPARE EXISTING
WORKERS FOR
THE DIGITAL FUTURE
RESKILLING FOR SUSTAINABLE
OUTCOMES
Reskilling will help a company best utilize its
existing workers to sustain desired business
outcomes in a digital world.
More needs to be done in most organizations to
create breakthrough advantage with existing
workers. Financial services organizations need
to consider new ways to engage, mobilize,
reskill and energize the extended, multi-
generational workforce.

9. Deployed intelligently, automation can lift the entire
business, and workforce, to unprecedented heights.
76% of FS organizations plan to use AI to automate
tasks to a large or very large extent in the next three
years.
However, more than two-thirds of financial services
CXOs expect net job gains as a result of
implementation of intelligent technologies in their
companies over the next three years.
AUTOMATION AS A
CATALYST FOR A NEW
SOCIAL CONTRACT
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SourceAccenture Reworking the Revolution Survey, 2018,
https://www.accenture.com/gb-en/company-reworking-the-
revolution-future-workforcet-amazon/

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Reconnaissance: Survey the business to understand
which competences to buy, build and automate.
Recruitment: Tap new sources of skills such as digital
talent marketplaces.
Retention: Leverage big data, AI and advanced analytics
to shift from mass management to personalized workforce
experiences.
Reskilling: Equip the workforce with the skills for a digital
age.
Release: Manage the social impact of new modes of work,
preparing the organization and the workforce for a world
where many of today’s jobs no longer exist.
THE LIFECYCLE OF
AN ADAPTIVE
WORKFORCE

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To create a path to greater productivity, adaptability and
innovation:
• Take stock of change gaps and use technology to predict
tomorrow.
• Align the business vision with the workforce / talent strategy.
• Realign organizational culture and behaviors.
• Expand the concept of a workforce.
• Extend the employee experience beyond traditional
boundaries.
• Cultivate development and reskilling as currency.
• Build a strong risk and governance foundation.
HUMAN INGENUITY +
TECHNOLOGY
= INNOVATION

12. A WISE MAN ADAPTS HIMSELF
TO CIRCUMSTANCES, AS
WATER SHAPES ITSELF TO THE
VESSEL THAT CONTAINS IT.Chinese proverb
SHAPING THEADAPTIVE FINANCIALSERVICES
ORGANIZATION OF THE FUTURE
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Learn more about shaping an
agile workforce in our full report:
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