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Facing unprecedented demand, Communications Service Providers stepped up. Along with transformational changes such as network cloudification, private networks and 5G, CSPs find themselves at a crucial turning point. Learn more.

Facing unprecedented demand, Communications Service Providers stepped up. Along with transformational changes such as network cloudification, private networks and 5G, CSPs find themselves at a crucial turning point. Learn more.

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  1. 1. From insights to action, the path to extraordinary value starts here. Elevate every decision with future-ready network operations Fast-track to future-ready performance
  2. 2. Intelligent Operations | Network View Facing unprecedented demand, Communications Service Providers stepped up. Along with transformational changes such as network cloudification, private networks and 5G, CSPs find themselves at a crucial turning point: Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 2 Stick with the status quo and watch competitors drive the market. OR Build on momentum and reinvent telecoms for a new era. 01 02 Which will they choose?
  3. 3. Intelligent Operations | Network View From delivering efficiency and revenue through commodity products and services to unleashing the power of data for innovation. From over-indexing on engineering and technical capabilities to focusing on customer and employee experiences. From reactive to proactive. From status quo to future-ready. It’s time to make a shift 3 Copyright © 2022 Accenture. All rights reserved.
  4. 4. Intelligent Operations | Network View 1.7x Higher efficiency levels for future- ready organizations.1 More efficient Advantages of being future-ready 1 Future-ready organizations exhibited 6.4 pp higher profitability and 13.1 percent greater efficiency, on average Source: Accenture Research and Oxford Economics Intelligent Operations Survey, 2020 Other future-ready benefits: Improved talent mix, reskilling, customer experiences and ecosystem relationships. 2.8x Boost in corporate profitability for future-ready organizations.1 More profitable Intelligent Operations | Network View
  5. 5. Intelligent Operations | Network View An intelligent operating model has a high level of operations maturity. But how mature are operations amongst CSPs today? To find out, we conducted a global, cross- industry study of over 1,100 senior executives— including 50 CSPs—to find out how respondents perceive their operations maturity and quantify the link between business, operations maturity and performance. Are telcos becoming future-ready? 5 Copyright © 2022 Accenture. All rights reserved.
  6. 6. Intelligent Operations | Network View Our research and experience reveals there are four levels of maturity: of CSPs report a high level of maturity as their current state; we call them “future-ready.” 4% Operations on the move 6 say they have evolved to predictive operations. 70% Each level is grounded in and enabled by progressively more sophisticated technology, talent, processes and data insight. Predictive Stable Future-ready Efficient Copyright © 2022 Accenture. All rights reserved.
  7. 7. Intelligent Operations | Network View CSPs are confident they can make the leap to future-ready But why is the gap so wide between where CSPs are, and where they think they can go? 36% expect to be future-ready by 2023.
  8. 8. Intelligent Operations | Network View It’s clear a strategic pivot is in order, but CSPs are not making it fast enough. How can they answer the call for future-ready network operations? Strategy is the biggest barrier to operational transformation of CSP leaders ranked strategy as a top challenge to future-readiness. 33% for all industries. 25% Compared to
  9. 9. Intelligent Operations | Network View Three ways to become future-ready: 03 02 01 Know how to leapfrog maturity levels Know the key steps Know the ultimate goal
  10. 10. Copyright © 2022 Accenture. All rights reserved. 10 Intelligent Operations | Network View Know the ultimate goal Think big with strategy at the forefront 01
  11. 11. Intelligent Operations | Network View Bringing business and technology together can get CSPs where they want to be. 01 Know the ultimate goal Breaking barriers of CSPs say that business- technology collaboration is being used in their organizations today. 10% want to do this within three years. 52% Cultural alignment is key The whole organization must embrace the mindset of business and technology interests working in lockstep to deliver on customer-focused goals.
  12. 12. Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 12 01 Know the ultimate goal Rakuten looked to redefine the telco rulebook by building Rakuten Mobile: a fully virtualized, cloud- native mobile network for a new era of data generation. We collaborated on Rakuten Mobile as an operational enablement partner, designing and implementing an innovative new cloud-native operating model that enabled the speed and agility to completely disrupt the industry. Intelligent Operations | Network View
  13. 13. Copyright © 2022 Accenture. All rights reserved. 13 Intelligent Operations | Network View 02 Know the key steps Automate at scale to free up human talent
  14. 14. Intelligent Operations | Network View CSPs are leaders in automation—but can be even stronger by committing to improving their data landscape. Driving smarter decision-making CSPs need to shore up data quality and integrity to take advantage of advanced analytics and automation. This will enable their teams to focus on more rewarding, creative and complex work. Taking analytics to another level of CSP executives say their companies design their operating models based on data rather than experience and intuition. 68% Just 02 Know the key steps
  15. 15. Intelligent Operations | Network View CSPs have made great strides in cloud adoption. Now, it’s time to think beyond cost and use the cloud to boost innovation and drive new and more profitable business at scale. A mindset shift from cost to innovation Scaling cloud investments of CSP leaders say that their organization is using cloud at scale today. 86% 02 Know the key steps CSPs need to get the full benefit of the cloud
  16. 16. Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 16 A global communications company built intelligent network operations into its business with SynOps, laying the foundation for a more customer- centric, sustainable future. By increased standardization and automation, the company has reduced customer billing disputes and created more than $300m in cost savings. Intelligent Operations | Network View 02 Know the key steps
  17. 17. Copyright © 2022 Accenture. All rights reserved. Intelligent Operations | Network View Know how to leapfrog maturity levels Build ecosystem relationships 03 17
  18. 18. Intelligent Operations | Network View Without the right ecosystem partners, CSPs are leaving themselves vulnerable to being left behind. Open to collaboration Pushing the limits of products and services Partners can help CSPs drive and deliver innovation that positions their operations, services and data in a whole new light—and brings new ways to monetize their business. 03 Know how to leapfrog maturity levels of CSP leaders say that partnership improved over the last three years. 44% indicate that the pandemic boosted this focus. 40%
  19. 19. Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 19 A UK telco provider leveraged our global network operations ecosystem to find the right partners for expanding its high-speed, optical fiber network. As a result, the company has delivered fiber broadband to over 5 million homes and businesses across the country while reducing network deployment costs by 30% and accelerating planning and deployment from 80 to 50 days. Intelligent Operations | Network View 03 Know how to leapfrog maturity levels
  20. 20. Copyright © 2022 Accenture. All rights reserved. 20 Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 20 While most CSPs have made progress in improving operations maturity to reach the predictive state, there is more to do. And fast. With future-ready operations, CSPs will have the operational foundation they need to elevate every business decision, realize sustainable growth and deliver breakthrough network- based products and services. The choice to change Intelligent Operations | Network View
  21. 21. Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 21 Learn more at: Accenture.com/TBD Think Enhance Scale Foster Put Build big and go beyond incremental change intuition with the high-quality, diverse data automation and analytics, AI and integrated solutions with leading practices a human + machine, specialized workforce a cloud infrastructure at the heart complementary third-party and ecosystem relationships Now is the time to make your move to intelligent operations. Here’s how: Intelligent Operations | Network View
  22. 22. Intelligent Operations | Network View Four levels of operations maturity: Appendix Predictive Concentrate mostly on core process improvements and on improving quality and compliance controls. Stable Future-ready Efficient More productive, they incorporate tested methods, such as Lean Six Sigma and process standardization and deploy automation technologies. Focus on how automation can support and augment human ingenuity. They deploy technologies and leading practices with that goal in mind. See increased efficiency and profitability, improved stakeholder experiences and better business outcomes. They are more agile and resilient than others.
  23. 23. DISCLAIMER: This document is intended for general informational purposes only and does not take into account the reader’s specific circumstances, and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this presentation and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel or other licensed professionals. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com About Accenture Research Accenture Research shapes trends and creates data-driven insights about the most pressing issues global organizations face. Combining the power of innovative research techniques with a deep understanding of our clients’ industries, our team of 300 researchers and analysts spans 20 countries and publishes hundreds of reports, articles and points of view every year. Our thought-provoking research—supported by proprietary data and partnerships with leading organizations such as MIT and Harvard— guides our innovations and allows us to transform theories and fresh ideas into real-world solutions for our clients. Visit us at www.accenture.com/research About Oxford Economics Oxford Economics is a leader in global forecasting and quantitative analysis. Our worldwide client base comprises more than 1,500 international corporations, financial institutions, government organizations, and universities. Headquartered in Oxford, with offices around the world, we employ 400 staff, including 250 economists and analysts. Our best-in-class global economic and industry models and analytical tools give us an unmatched ability to forecast external market trends and assess their economic, social and business impact. Copyright © 2022 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture.

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