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1. What’s beyond ERP ?
New normal ERP?
Ludo Van den Kerckhove
MP Across Technology

4. For the first time in history, 1700 worldwide CEO’s claim
“Technology will be the most influential factor for
our business in the next 3 – 5 years”
Trend study IBM, 2012
Coincides with behavioral shift ...

5. “Customer Experience”
The new buzzwords in the board rooms ...

6. In the Experience Economy,
customers will ask you
4
THINGS

7. Make my life easier

8. Track and challenge me

9. Treat me as unique

10. Be fair and transparent

11. GREAT!
But how do companies keep their promises?
Purpose
(what customers want)
Promise Performance
(what you say you will do) (what you do)
source: Dave Gray

12. • High speed low speed
They struggle:
Can ERP help?

13. >80% 27%
Large Companies have ERP IT-cost dedicated to ERP
Source CIONET ERP survey

14. >80% 27%
Large Companies having an IT-cost dedicated to ERP
ERP
And yet, satisfaction is low
complexity, rigidity, lack of user friendliness, costs...

15. “Nobody gets
fired for keeping
SAP ” (*)
(*) Oracle or MS adepts feel free to replace …
Even with a low satisfaction rate, companies seem to accept that
ERP is a given?
Source CIONET ERP survey

16. Spot the differences!
Sources: Forrester, Gartner & IBM
Top Business Priorities
1. Drive the business transformation with technology
2. Increasing enterprise growth
3. Attracting & retaining new customers
4. Reducing enterprise costs
5. Innovation (creating new products & services)
6. Delivering operational results

17. ERP only + classic IT behavior
is
OUT
ERP + high speed
is
IN

18. One size fits all
Zero Risk

19. Decide
Efficiency versus Agility

20. Combine two tactics
High Speed Low Speed
of change of change
 High opportunity for  High opportunity for
customer driven innovations cost reduction and standardization
 High rate of change  Slower rate of change
 Changes have local impact in business and  Changes have high impact on overall
risks should be taken business and risks should be limited
 Empowerment of (local) business  Central governance

21. Big impact on
Your Organization
Your Culture
Your Architecture

22. Differentiate high speed capabilities
For agility
ERP
=
CORE

23. SOA enables your enterprise’s “App Store”
reconnecting both worlds

25. Signs of this trend on the market …

26. “By 2016
the Chief Marketing Officer (CMO) will
have more IT budget than the CIO.”

28. Thank you!
www.a-cross.com/technology
@AcrossTech