“It's not the impression you make, it's the impression you leave." ― Maryln Schwartz

1. Critical First
Impressions
GETTING OFF TO A GOOD START
Source: Mind Tools

2. Be on Time
What to do:
 Plan to arrive early
 Allow flexibility for possible delays
How it helps:
 It is the first step to creating a great first
impression

3. Be Yourself, Be at Ease
 Stay calm and confident
 Be honest and open
 Express your individuality
 Follow your own style

4. Present Yourself
Appropriately
 Physical appearance matters
 Take care to dress appropriately
 Clean and tidy appearance is a must
 Appropriate dressing and grooming help make a good first
impression

5. A Word About
Individuality
“Take pride in whatever it is that makes you different. Individuality
is what divides you from the rest.”
 You can create a good impression without losing your
individuality
 Express your individuality appropriately within the context

6. A Winning Smile
“Smile and the world smiles too.”
 A warm and confident smile will put you and the
other person at ease
 Don’t go overboard as it can seem insincere

7. Be Open and Confident
 Body language and appearance speak much louder than
words
- Stand tall
- Smile
- Make eye contact
- Greet with a firm handshake
 Helps project confidence

8. Small Talk Goes a Long
Way
 Be prepared with questions which you may have for the person
you are meeting.
 Try to find out if there is anything in common which you share
with the person.
 Being prepared is a great way to carry on a good
conversation

9. Be Positive
 Your attitude shows in everything you do
 Always project a positive attitude
 Strive to learn and contribute appropriately in an
upbeat manner

10. Be Courteous and
Attentive
 Turn off your mobile phone during meetings & discussions
 Give 100% of your attention
 Exercise common sense
 Preparation helps to get you across the line