Ageas is a listed international insurance Group with a heritage spanning 190 years.
It offers Retail and Business customers Life and Non-Life insurance products designed to suit their specific needs, today and tomorrow.
As one of Europe's larger insurance companies, Ageas concentrates its activities in Europe and Asia, which together make up the major part of the global insurance market. It operates successful insurance businesses in Belgium, the UK, Luxembourg, France, Italy, Portugal, Turkey, China, Malaysia, India, Thailand, Vietnam and the Philippines through a combination of wholly owned subsidiaries and long term partnerships with strong financial institutions and key distributors.
Ageas ranks among the market leaders in the countries in which it operates. It represents a staff force of over 40,000 people and reported annual inflows close to EUR 30 billion in 2015 (all figures at 100%).
2. Insurance
performance
Group result
Balance sheet
Proposed dividend
Insurance net profit of EUR 755 mio (+2%) - Q4 EUR 142 mio
Inflow @ 100% of EUR 29.8 bn (+16%) - Q4 EUR 7.0 bn
Life Guaranteed margin at 90 bps (vs.89 bps) - Q4 119 bps
Group combined ratio at 96.8%* (vs.99.6%) - Q4 102.1%
Life Technical Liabilities at EUR 74.1 bn* (-1%)
Group net profit of EUR 770 mio (+62%) - Q4 EUR 171 mio
General Account net result of EUR 15 mio - Q4 EUR 29 mio
Shareholders’ equity at EUR 11.4 bn or EUR 53.59 per share
UG/L at EUR 3.0 bn or EUR 13.92 per share
Insurance Solvency IIageas at 182%, Insurance solvency I at 226%
Net cash position General Account at EUR 1.3 bn (vs.EUR 1.6 bn)
Gross EUR 1.65 per share paid in cash (+6.5%)
Ageas reports FY 2015 results
Net result driven by record performance in Asia & solid result in Belgium
Periodic financial Information I FY 15 Results I 17 February 2016 1
* Consolidated entities only
3. 456
391
(313)
624 654
737 755
188 197 188
270
309 329 340
2009 2010 2011 2012 2013 2014 2015
Insurance result
Dividend
Ageas proposes a gross cash dividend of EUR 1.65 per share
EUR 2.2 bn returned to shareholders since 2012
Proposed gross
dividend in cash
To be approved
at AGM
EUR 1.65 per share - + 6.5%
In line with 40%-50% pay-out ratio of Insurance result set out in dividend policy
AGM: 27 April Brussels
Ex-dividend date: 9 May
Payment dividend : 11 May
Total distributed
dividend almost
+90% since 2009
(In EUR mio)
* calculation based on the declaration day – 2015 yield based on 12/02/16 closing share price
** based on the number of dividend entitled shares on closing 12/02/16
Periodic financial Information I FY 15 Results I 17 February 2016 2
gross amount / share 0.80 0.80 0.80 1.20 1.40 1.55 1.65
pay-out ratio 41% 50% - 43% 47% 45% 45%
dividend yield* 2.9% 3.8% 4.7% 4.5% 4.4% 5.0% 5.0%
**
More distributed
to shareholders
(In EUR mio)
≈
Share buy-back executed 230 160 144 209 250
Capital reduction 223
4. Belgium
243 Belgium
168
Belgium
294
UK 23
UK 82
UK 64
UK 50
CEU 7
CEU 36
CEU 150
CEU 53
Asia 12
Asia 52
Asia 135
Asia 43
42
413
517
440
2012 2013 2014 2015
Periodic financial Information I FY 15 Results I 17 February 2016 3
Disciplined cash upstream from all operating companies
Consistent upstream level of ≈ EUR 450 mio per annum since Vision 2015
Belgium main contributor of cash
Upstream covering dividend & holding costs
Extra upstream linked to capital optimization of
≈ EUR 550 mio over Vision 2015 period
In EUR mio
All segments
contributing
Portugal
41
Italy 9
Turkey 3
Malaysia
18
Thailand
11
China
14
Upstream during
based on net result of the year before
5. Periodic financial Information I FY 15 Results I 17 February 2016 4
End result of Vision 2015 targets (vs. FY 12)
Higher internal focus & clear progress partly offset by external parameters
FY 15 at 68/32 (vs. 67/33)
Acquisitions in Non-Life vs. strong Life inflow growth in emerging markets
Pro forma after conclusion sale Hong Kong : 66/34
Calculation based on inflows @ Ageas’s part
FY 15 at 96.8% (vs. 99.1%)
Management actions to restore profitability & regional diversification
Calculation based on Non-Life Net Underwriting result in % Net earned premiums
FY 15 at 21.1% (vs. 12.1%)
Disciplined capital management in Europe vs. strong growth in Asia
Pro forma after conclusion sale Hong Kong : 23.5%
Equity of Turkey, China, Malaysia, Thailand & India as % total Insurance equity
FY 15 at 7.9% (vs. 8.7%)
ROE excl. UGL FY 11 at 11.0% (vs. 10.7%)
Increasing net profit offset by higher equity – UGL & retained earnings
Pro forma after conclusion sale Hong Kong : 8.1% - 11.8%
Insurance result in % average Insurance equity (Beginning of period + End of period)/2
6. 49
(5)
FY 14 FY 15
Other Life Non-Life
43
(6)
24
1
Q4 14 Q4 15
6.0
6.3
FY 14 FY 15
Life Non-Life
4.9 5.6
1.4
1.5
6.3
7.0
Q4 14 Q4 15
FY 14 FY 15 Q4 14 Q4 15 FY 14 FY 15 Q4 14 Q4 15 FY 14 FY 15 Q4 14 Q4 15
Net result: Influenced by volatile
financial markets & UK floods
In EUR mio In EUR bn
Non-Life combined ratio: excellent in
BE & CEU – UK December floods
Inflow*: strong growth in Life Asia &
consolidated CEU – almost EUR 30 bn
In EUR bn
Total Insurance: Headlines
Record performance in Asia & solid results in Belgium
Periodic financial Information I FY 15 Results I 17 February 2016 5
Life Technical liabilities: increase
following top line growth in Asia
Operating margin Guaranteed: at
higher end of target range
Operating margin Unit-Linked: below
target range in BE & CEU
In % avg technical liabilities In % avg technical liabilities
533 573
91
154 187
737 755
158
142
19.7 23.5
25.8
29.8
99.6% 96.8% 99.8% 102.1%
0.89% 0.90%
0.62% 1.19%
0.20% 0.36% 0.17% 0.35%
* incl. non-consolidated partnerships @ 100%
In % NEP
74.8 73.6 74.1
52.2 58.5 61.1
FY 14 9M 15 FY 15
conso non-conso
127.0
133.0 135.2
147
7. FY 14 FY 15FY 14 FY 15
Periodic financial Information I FY 15 Results I 17 February 2016 6
Strong net result despite EUR 60 mio
lower capital gains
In EUR mio In EUR bn
Operating margin Guaranteed: lower cap
gains offset by better expense result
Non-Life combined ratio: Strong FY &
Q4 performance
Inflows: Continued lower sales
short-term investment products
Life Technical liabilities slightly down
on shadow accounting
In EUR bn
Belgium : Headlines
Strong Life & excellent Non-Life net result despite lower capital gains
In % avg technical liabilities In % avg technical liabilities
FY 14 FY 15
Life Non-Life
54
99
16
21
Q4 14 Q4 15
4.0 3.8
1.9 1.9
5.9 5.7
FY 14 FY 15
Life Non-Life
1.1 1.1
0.4 0.4
1.5 1.5
Q4 14 Q4 15
Q4 14 Q4 15
In % NEP
Q4 14 Q4 15FY 14 FY 15Q4 14 Q4 15
101.2% 94.7% 99.2% 96.2%
0.27%0.23%
0.32%
1.31%0.56%
0.86%0.87%
336
281
56
103
392 384
70
120
57.6 56.0 56.3
FY 14 9M 15 FY 15
Operating margin Unit-Linked:
remained stable
0.30%
8. In EUR mio In EUR bn
In % NEP In EUR mio
* incl. non-consolidated partnerships @ 100%
7Periodic financial Information I FY 15 Results I 17 February 2016
89
60
Q4 14 Q4 15
0.1
2.3 2.5
2.4 2.5
FY 14 FY 15
Life Non-Life
0.0
0.5 0.6
0.6 0.6
Q4 14 Q4 15
(3)
49
(5)
71
34
117
30
FY 14 FY 15
Life Other Non-Life
FY 14 FY 15
99.8% 102.0%
Q4 14 Q4 15
101.4% 112.9%
FY 14 FY 15
298 265
United Kingdom: Headlines
Net result Q4 affected by December floods
Net result: Floods impact of EUR 64
mio (vs. EUR 36 mio)
Non-Life inflows* up 9%, down 2% at
constant FX
Non-Life combined ratio deterioration
driven by December floods (4.2%)
Other Income: 11% down – benefit from
legal settlement & capital gain in ‘14
(5)
24 1
19
38
(35)
Q4 14 Q4 15
(36)
Other result in line with last year
when excluding one-offs
In EUR mio
5
21
23
49
FY 14
positive one-offs in 2014
legal settlement
cap gain Protect
partnership payment
9. Net profit NL up: COR & scope change
– Life down: lower investment results
In EUR mio In EUR bn
Non-Life combined ratio excellent:
benign weather & lower claims
227% 210% 207%
Inflows*: up in all entities except
Luxembourg & Turkey
In EUR bn
Continental Europe: Headlines
Solid operating performance partly offset by lower investment result
**
Operating margin Guaranteed: nicely
within target range
Periodic financial Information I FY 15 Results I 17 February 2016 8
Life Technical liabilities up 5%,
mainly in Luxembourg
In % avg technical liabilities
Operating margin Unit-Linked: lower
fee income
In % avg technical liabilities
45
33
11 37
56
70
FY 14 FY 15
Life Non-Life
10
3
4
4
13
7
Q4 14 Q4 15
4.6 4.1
1.1
1.0
5.6
5.2
FY 14 FY 15
Life Non-Life
1.1 1.0
0.3 0.3
1.3 1.3
Q4 14 Q4 15
FY 14 FY 15 Q4 14 Q4 15 FY 14 FY 15 Q4 14 Q4 15 FY 14 FY 15 Q4 14 Q4 15
92.1% 85.4%
96.3% 83.5%
0.70% 0.88% 0.73% 0.50%
0.10% 0.07% 0.10%
In % NEP
* incl. non-consolidated partnerships @ 100%
14.5 14.6 14.6
17.3 18.4 18.8
31.8 33.0 33.4
FY 14 9M 15 FY 15
conso non-conso
0.08%
10. 16
13
FY 14 FY 15
Life Non-Life
26 48
4
6
30
54
Q4 14 Q4 15
0.8
0.9
FY 14 FY 15
Life Non-Life
Net result: incl. ≈ EUR 65 mio more
net capital gains & FX impact
In EUR mio In EUR bn
Non-Life combined ratio up mainly from
higher incurred claims in Malaysia
Inflow* growth fuelled by China &
Thailand
Life Technical liabilities up following
top line growth
In EUR bn
Asia: Headlines
Excellent net profit driven by exceptional result in China
Periodic financial Information I FY 15 Results I 17 February 2016 9
In % avg technical liabilities In EUR mio
Life operating margin Hong Kong:
lower New Business strain in UL
Result non-conso partnerships:
strong result in China & Thailand
Q4 14 Q4 15FY 14 FY 15Q4 14 Q4 15FY 14 FY 15
89.9% 91.1% 89.9% 86.9%
1.90% 2.12% 2.58% 1.48%
In % NEP
* incl. non-consolidated partnerships @ 100%
172
153
137 236
11.1 15.6
16
13
FY 14 FY 15
Life Non-Life
2.8 3.0 3.2
34.9
40.1 42.3
37.7
43.1
45.5
FY 14 9M 15 FY 15
conso non-conso
156
259
33
45
4
637
51
Q4 14 Q4 15
2.7
3.4
0.2
0.2
2.9
3.6
Q4 14 Q4 15
16.5
11.9
272
249
11. 10/03/2010 I page 10
Overview of net realised capital gains* by segment
Impact of net capital gains on net result almost neutral
Periodic financial Information I FY 15 Results I 17 February 2016 10
* Net capital gains include capital gains, impairment & linked changes in profit sharing, net of tax & @ ageas’s part
EUR mio FY 14 FY 15 Q4 14 Q4 15
Life 119 75 5 41 substantially lower cap gains
Non-Life 16 (1) 3 (4) & equity impairments (Q3)
Total Belgium 135 75 8 37 Q3 2014 incl. EUR 60 mio RE cap gain
Non-Life 4 9 0 2
Other (2) (0) (2) (0)
Total UK 2 9 (2) 2
Life 8 (7) 2 (4) substantially lower cap gains
Non-Life (0) 1 (0) 0 & equity impairments (Q3)
Total CEU 8 (6) 2 (4)
Life 39 107 3 37
Non-Life 2 (1) 0 0 volatility on financial markets
Total Asia 41 106 3 37
Life 166 175 11 73
Non-Life 22 9 3 (2)
Other (2) (0) (2) (0)
Total Ageas 186 183 11 71
12. 27
43
Q4 14 Q4 15
65
FY 14 FY 15
13 17
39
53
52
70
FY 14 FY 15
Staff & Intercompany Operating
(467) (445) (402)
38 33 41
(130) (132)
(133)
FY 14 9M 15 FY 15
RPN(i) RPI FortisEffect
Net result driven by revaluation RPN(i)
In EUR mio
Accounting value of remaining
legacies
General Account: Headlines
Impacted by revaluation RPN(i) liability
11
Accounting value put option
In EUR mio
In EUR mio
Q4 14 Q4 15
RPN(i): positive P&L impact on lower
CASHES & higher share price Ageas
Staff & Operating expenses up
Net cash position: down on SBB
& establishment Intreas
2
4
10
15
12
19
Q4 14 Q4 15
In EUR mio
In EUR mio
In EUR bn
36
Periodic financial Information I FY 15 Results I 17 February 2016
FY 14 FY 15
15
(261)
(97)
29
1.6
1.4 1.3
0.3
0.3
0.3
1.9
1.7
1.6
FY 14 9M 15 FY 15
net cash liquid assets
FY 14 9M 15 FY 15
(1,391) (1,064)(1,095)
13. 2.9 2.9
0.7 0.8 0.8 0.7 0.4 0.3
(0.5)(0.3)
4.2 4.4
0.0 0.0
4.2 4.4
0.7 0.7
7.0 6.9
1.0 1.1 1.0 0.9
0.5 0.6
(1.7)(1.5)
7.8 8.0
1.3 1.4
9.1 9.4
1.9 1.8
FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15
12
Insurance Solvency IIageas comfortably above the 175% target
Ratio stable on FY 2014
Solvency IIageas
in %
In EUR bn
Own Funds
SCR
Non EU
Non-controlled
participations
Periodic financial Information I FY 15 Results I 17 February 2016
Belgium UK CEU Asia Diversification Insurance GA Group
242% 242% 139% 130% 138% 131% 137% 179% 186% 182% 216% 212% 278% 252%
14. 13
Solvency IIageas Uncertainties flagged at time of IR day solved
Impact around 3% on FY ‘14 Insurance Solvency IIageas
Periodic financial Information I FY 15 Results I 17 February 2016
Uncertainty Treatment at time
of IR day ‘15
Bonds/loans
guaranteed by regional
Governments or local
authorities
Parking
concessions
(Interparking)
Treated as
sovereign debt
Proportional
consolidation
Liquid market thus
valued in MCBS
Own Funds
225
SCR
Own Funds
(240)
(150)
SCR
Consolidation
Ancillary services
company (Interparking)
Treatment at time
of FY ‘15 results
Treated as corporate
debt
Fully consolidated - third
party interest deducted
Concessions at zero value in
MCBS – related SCR on
intangible assets excluded
Impact on FY ‘14
Solvency IIageas
In EUR mio
0
No impact
(only impacting PIM)
15. Takeaways
Satisfactory end result
of Vision 2015 era
Dividend increased to EUR 1.65 -
5th consecutive share buy-back being
executed - commitment to share progress
with shareholders
Insurance Solvency IIageas
exceeds 175% target
Ambition 2018 has officially taken off
Wrap up: positive trend continued
Periodic financial Information I FY 15 Results I 17 February 2016 14
17. Periodic financial Information I FY 15 Results I 17 February 2016 16
Shareholders’ equity roll forward
Unrealized gains at historical high of EUR 3 bn or EUR 13.92 per share
In EUR mio
Shareholders’
equity per
segment
Shareholders’
equity per share
2015 return to
share-holders
FY 14 FY 15 FY 14 FY 15
Belgium 4,689 ► 4,932 Asia 2,325 ► 3,009
UK 1,127 ► 1,129 Insurance 9,188 ► 10,047
Continental Europe 1,047 ► 977 General Account 1,036 ► 1,330
6,590 7,096
2,597
2,952
1,036
1,299
755 15
355
13 408 190
(329) (252)
(3)
EUR 46.60 EUR 53.59
10,223
11,376
FY 14 Result
Insurance
Result
Gen Acc
Change
UG/L
Dividend Treasury
Shares
IAS 19 Reval AG
put option
Forex Other FY 15
Insurance
UCG/L
Insurance
UCG/L
18. Periodic financial Information I FY 15 Results I 17 February 2016 17
Tangible net equity
High quality capital structure
10/03/2010 I page 17
EUR bn FY14 FY15
IFRS Shareholders' Equity 10.2 11.4
Unrealised gains real estate 0.7 0.5
Goodwill (0.8) (0.8)
VOBA (Value of Business Acquired) (0.3) (0.3)
DAC (Deferred Acquisition Cost) (0.8) (0.9)
Other (0.4) (0.4)
Goodwill, DAC, VOBA related to N-C interests 0.4 0.4
25% tax adjustment DAC, VOBA & Other 0.3 0.3
IFRS Tangible net equity 9.3 10.2
IFRS Tangible net equity/ IFRS Shareholder's Equity 91% 90%
19. Periodic financial Information I FY 15 Results I 17 February 2016 18
Insurance Solvency I remains around 200%
Increasing available capital up on result of the period & FX
2.5 2.5
0.4 0.4 0.6 0.6 0.7 0.8
4.2 4.4 4.2 4.4
2.2 2.6
0.5 0.4 0.5 0.4
1.3
1.8
4.5
5.5
0.2 0.1
4.6
5.6
4.8
5.1
0.8 0.8 1.1 1.0
2.0
2.6
8.7
9.9
8.8
9.9
FY 14 FY 15 FY 14 FY 15 FY 14 FY 15 FY 14 FY 15 FY 14 FY 15 FY 14 FY 15 FY 14 FY 15
In EUR bn
189% 202% 231% 213% 176% 165% 273% 327% 206% 226% 210% 228%Solvency I ratio
in %
Available capital
Required
Minimum Capital
Belgium UK CEU Asia Insurance GA Group
20. 19
Solvency IIageas Uncertainties flagged at time of IR day solved
Impact around 3% on FY ‘14 Insurance Solvency IIageas
Periodic financial Information I FY 15 Results I 17 February 2016
Uncertainty Treatment at time
of IR day ‘15
Bonds/loans
guaranteed by regional
Governments or local
authorities
Parking
concessions
(Interparking)
Treated as
sovereign debt
Proportional
consolidation
Liquid market thus
valued in MCBS
Own Funds
225
SCR
Own Funds
(240)
(150)
SCR
Consolidation
Ancillary services
company (Interparking)
Treatment at time
of FY ‘15 results
Treated as corporate
debt
Fully consolidated - third
party interest deducted
Concessions at zero value in
MCBS – related SCR on
intangible assets excluded
Impact on FY ‘14
Solvency IIageas
In EUR mio
0
No impact
(only impacting PIM)
21. 2.9 2.9
0.7 0.8 0.8 0.7 0.4 0.3
(0.5)(0.3)
4.2 4.4
0.0 0.0
4.2 4.4
0.7 0.7
7.0 6.9
1.0 1.1 1.0 0.9
0.5 0.6
(1.7)(1.5)
7.8 8.0
1.3 1.4
9.1 9.4
1.9 1.8
FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15
20
Insurance Solvency IIageas comfortably above the 175% target
Ratio stable on FY 2014 – main changes relate to materialization uncertainties
Solvency IIageas
in %
In EUR bn
Own Funds
SCR
Non EU
Non-controlled
participations
Periodic financial Information I FY 15 Results I 17 February 2016
Belgium UK CEU Asia Diversification Insurance GA Group
242% 242% 139% 130% 138% 131% 137% 179% 186% 182% 216% 212% 278% 252%
22. 21
Bridge from IFRS equity to Insurance Solvency IIageas own funds
In EUR bn
FY ‘15
Periodic financial Information I FY 15 Results I 17 February 2016
8.5
11.2
8.0
1.6
2.5
1.8
0.0
(5.2)
(0.4)
(0.2)
(2.0)
(0.8)
(1.5)
3.7
12.3
Revaluation to fair value
UCG/L
23. 22
FY ‘15 Insurance SCRageas per risk type
Market risk up & non-diversifiable down on materialization uncertainties
In EUR vn
4.7
0.3
0.8
0.4
0.8
0.7
4.4
(1.5)
(0.6)
(1.1)
Periodic financial Information I FY 15 Results I 17 February 2016
Market risk
main factor in
SCR
24. 2.8 3.0
0.6 0.9 0.7 0.6 0.4 0.4
(0.3)(0.3)
4.2 4.5
0.0 0.0
4.2 4.6
0.7 0.7
7.0 6.9
1.0 1.1 1.0 0.9
0.5 0.6
(1.5)(1.5)
8.0 8.1
1.3 1.4
9.3 9.4
1.9 1.8
FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15 FY 14FY 15
23
Solvency II PIM – As reported to regulator under Pillar I
Insurance Solvency stable on FY 2014 besides announced assumption changes
Solvency II PIM
in %
In EUR bn
Belgium UK CEU Asia Diversification Insurance GA Group
Non EU
Non-controlled
participations
Periodic financial Information I FY 15 Results I 17 February 2016
250% 234% 160% 125% 149% 149% 120% 158% 190% 178% 218% 206% 278% 252%
Own Funds
SCR
29. Inflow @ Ageas’s part up 10%
Strong Life growth in emerging markets – Non-Life slightly up
In EUR mio
Periodic financial Information I FY 15 Results I 17 February 2016 28
2,972 2,849
138 0
1,999 1,961
3,260
4,474
8,368
9,283
1,420 1,410
1,995 2,181
464 596
217
235
4,096
4,422
(3%)
2%
4%
35%
10%
4,392 4,259
2,132 2,181 2,463 2,556
3,476
4,709
12,464
13,705
FY 14 FY 15 FY 14 FY 15 FY 14 FY 15 FY 14 FY 15 FY 14 FY 15
7% positive FX impact
BE: sales Savings product down due to persisting low interest rate
UK: competitive market in Household & Motor
Non-Life
Life
30. Insurance net result up 2%
Volatile financial markets influencing Life result – Non-Life suffering from UK floods
49
(5)
49 (5)
336
281
(3)
45 33
156
259
533
573
56
103
71
34
11 37
16
13
154 187
392 384
117
30
56 70
172
272
737
755
FY 14 FY 15 FY 14 FY 15 FY 14 FY 15 FY 14 FY 15 FY 14 FY 15
Periodic financial Information I FY 15 Results I 17 February 2016 29
In EUR mio
incl.≈ EUR 65 mio higher net realized cap gains in Asia
incl. ≈ EUR 75 mio lower net realized cap gains in Belgium & CEU
2014 incl. ≈ EUR 50 mio exceptional positive items in UK
2015 FX comparable with 2014 positive tax credit in BE
Non-Life
Life
Other
31. Periodic financial Information I FY 15 Results I 17 February 2016 30
Insurance Combined ratio
Below refined target of 97% - Q4 suffering from UK floods
Combined ratio
Improvement in all product lines - all major product lines
below 100%
Excellent combined ratio in BE & CEU
Household good performance despite UK floods –
importance of regional diversification
Q4 Combined ratio
Around 7.2% impact of UK December storms
Claims ratio
CY claims ratio (68.1% vs. 68.4%) driven by BE & CEU
PY claims ratio: benefiting from review of recovery
provision in BE (Q1) & positive run-off & less
aggravations
Expense ratio
Stable to improving in all segments
73.2% 69.0% 68.1% 64.3% 64.4% 62.2% 64.7% 68.2%
32.8%
31.1% 31.0% 34.0% 35.2% 34.6%
35.1%
33.9%
106.0%
100.1% 99.1% 98.3% 99.6%
96.8%
99.8%102.1%
(3.7%) (3.5%) (3.1%) (3.8%) (4.0%) (5.9%) (4.5%) (3.5%)
2010 2011 2012 2013 2014 2015 Q4 14 Q4 15
claims ratio expense ratio PY claims ratio
Net earned premium in EUR mio
2,858 3,507 4,178 3,749 3,843 4,038 986 1,027
32. 78.4% 72.0% 73.6% 69.8% 69.6% 69.2%
29.0%
25.3% 25.4% 29.3% 29.7% 29.0%
107.4%
97.3% 99.0% 99.1% 99.3% 98.2%
2010 2011 2012 2013 2014 2015
75.0%
61.9% 55.6% 51.5% 51.5% 50.4%
43.2%
41.5%
41.6% 44.0% 44.6% 43.7%
118.2%
103.4%
97.2% 95.5% 96.1% 94.1%
2010 2011 2012 2013 2014 2015
42.9%
67.2% 66.5% 62.4% 71.2%
57.9%
41.2%
44.8% 44.9% 45.5%
50.6%
46.1%
84.1%
112.0%111.4%107.9%
121.8%
104.0%
2010 2011 2012 2013 2014 2015
74.3% 71.9% 70.5% 70.0% 67.3% 65.4%
24.8% 25.0% 25.5% 25.6% 27.0% 28.3%
99.1% 96.9% 96.0% 95.6% 94.3% 93.7%
2010 2011 2012 2013 2014 2015
Insurance Combined ratio per product line
All product lines improving & all major lines well below 100%
Motor: excellent performance in BEAccident & Health: improving claims in all segments
Other: management actions in BE & PY claims in CEUHousehold: influence of regional diversification
Periodic financial Information I FY 15 Results I 17 February 2016 31
NEP
NEP NEP
NEP714 736 763 813 813 811 1,134 1,571 2,058 1,557 1,616 1,709
750 892 1,007 986 1,029 1,078 261 308 349 394 385 439
33. 0.44% 0.43% 0.38% 0.33% 0.35% 0.34%
0.87% 0.83% 0.90%
0.80% 0.83%
1.08%
(0.33%) (0.31%) (0.39%)
(0.23%)
(0.57%)
(0.23%)
0.99%
0.96% 0.89%
0.90% 0.62%
1.19%
2012 2013 2014 2015 Q4 14 Q4 15
0.11% 0.13%
0.12%
0.17%
0.16%
0.19%
0.01%
(0.02%)
0.02%
0.02%
0.02%
0.37%
0.18%
0.06%
0.18%
(0.01%)
0.14%
0.48%
0.28%
0.20%
0.36%
0.17%
0.35%
2012 2013 2014 2015 Q4 14 Q4 15
Insurance Life operating margin per product line
Margins in Guaranteed at higher end of target range, UL lagging behind
Guaranteed: stable Unit-linked: increase driven by Hong Kong
Average technical liabilities (In EUR bn)
Underwriting margin up in CEU & Hong Kong
Expense & other margin increase driven by
new product mix in Hong Kong
Investment margin: volatile financial markets
leading to less cap gains & higher impairments
Underwriting margin impacted by lower risk
margin in BE
Expense improving in BE (vs. negative one-off
Q4 ‘14) & CEU – down in Hong Kong (vs.
positive one-off in Q4 ‘14)
Periodic financial Information I FY 15 Results I 17 February 2016 32
Expense &
Other
Investment
Underwriting
Expense &
Other
Investment
Underwriting
54.0 55.5 56.9 57.9 56.9 57.9 11.8 12.3 12.6 13.0 12.6 13.0
Average technical liabilities (In EUR bn)
34. FY 14 FY 15FY 14 FY 15
Periodic financial Information I FY 15 Results I 17 February 2016 33
Strong net result despite EUR 60 mio
lower capital gains
In EUR mio In EUR bn
Operating margin Guaranteed: lower cap
gains offset by better expense result
Non-Life combined ratio: Strong FY &
Q4 performance
Inflows: Continued lower sales
short-term investment products
Life Technical liabilities slightly down
on shadow accounting
In EUR bn
Belgium : Headlines
Strong Life & excellent Non-Life net result despite lower capital gains
In % avg technical liabilities In % avg technical liabilities
FY 14 FY 15
Life Non-Life
54
99
16
20
Q4 14 Q4 15
4.0 3.8
1.9 1.9
5.9 5.7
FY 14 FY 15
Life Non-Life
1.1 1.1
0.4 0.4
1.5 1.5
Q4 14 Q4 15
Q4 14 Q4 15
In % NEP
Q4 14 Q4 15FY 14 FY 15Q4 14 Q4 15
101.2% 94.7% 99.2% 96.2%
0.27%0.23%
0.32%
1.31%0.56%
0.86%0.87%
336
281
56
103
392 384
70
120
57.6 56.0 56.3
FY 14 9M 15 FY 15
Operating margin Unit-Linked:
remained stable
0.30%
35. 3,553 3,308
410
491
3,963
3,799
FY 14 FY 15
(4%)
Life
In EUR mio
Non-Life
In EUR mio
Unit-Linked
Guaranteed
Other
Household
Accident & Health
Motor
Periodic financial Information I FY 15 Results I 17 February 2016 34
Belgium: Inflow @ 100%
Continued decreasing trend in Guaranteed partly compensated by Unit-Linked
514 491
581 576
618 625
181 189
1,893 1,880
FY 14 FY 15
(1%)
Unit-linked
Strong increase +20%
Guaranteed
Further decrease of inflows in short term investment products
partially compensated by Risk business (+14%) & Long term
savings (3%)
Group Life inflows grew further by 3%
Technical liabilities end-of-period
Decreased as result of reduced shadow accounting liabilities due
to rising interest rates - excluding shadow accounting, technical
liabilities up 0.5%
Household, Other
Slight growth in Household and Other
Accident & Health
Decrease as a result of pruning actions in Workmen's
Compensation
36. Periodic financial Information I FY 15 Results I 17 February 2016 35
Belgium: Combined ratio
Excellent performance reflected in best combined ratio in 10 years
Net earned premium in EUR mio
Combined ratio
Combined ratio substantially below 97% target
2015 combined ratio benefited from benign weather -
2014 hailstorm impact of 2.8%
Significant improvement in all business lines except
Accident & Health
Household & Motor benefited from favourable CY & PY
result
Claims ratio
CY ratio (64.1% vs. 66.9%) improvement in all
business lines, except in Health, where appropriate
actions have been undertaken
PY ratio: Strong prior year results, driven by review of
recovery provision in Q1 & less aggravations
Expense ratio remained stable
68.7% 64.3% 62.7% 63.2% 63.5%
56.9%
62.3% 58.0%
36.4%
36.8% 36.8% 36.7% 37.7%
37.8%
36.9%
38.2%
105.1%
101.1% 99.5% 99.9% 101.2%
94.7%
99.2%
96.2%
(6.6%) (7.3%) (4.5%) (3.6%) (3.4%)
(7.2%)
(2.1%) (2.8%)
2010 2011 2012 2013 2014 2015 Q4 14 Q4 15
claims ratio expense ratio PY claims ratio
1,541 1,601 1,698 1,785 1,815 1,832 469 459
37. NEP
NEP
Belgium: Combined ratio per product line
Huge improvement in Motor, Household & Other
Motor: excellent performance in both CY & PY claimsAccident & Health: up on investments in Health
Household: excellent performance in both CY & PY claims Other: Positive impact of remedy actions initiated last year
Periodic financial Information I FY 15 Results I 17 February 2016 36
75.8% 73.8% 73.0% 73.7% 70.1% 70.4%
21.9% 23.8% 24.0% 23.8% 25.4% 27.6%
97.7% 97.6% 97.0% 97.5% 95.5% 98.0%
2010 2011 2012 2013 2014 2015
71.0%
58.9% 64.7% 64.7% 62.6% 56.2%
35.7%
35.3%
35.8% 36.3% 37.2%
36.4%
106.7%
94.2%
100.5%101.0% 99.8%
92.6%
2010 2011 2012 2013 2014 2015
75.6%
63.0%
50.5% 51.4% 51.7% 43.9%
47.1%
46.9%
46.2% 45.6% 45.7%
45.2%
122.7%
109.9%
96.7% 97.0% 97.4%
89.1%
2010 2011 2012 2013 2014 2015
10.4%
58.2% 65.9% 66.1%
87.5%
65.8%50.9%
49.5%
48.1% 47.2%
47.6%
45.0%
61.3%
107.7%
114.0%113.3%
135.1%
110.8%
2010 2011 2012 2013 2014 2015
NEP
NEP
451 451 480 507 504 484 498 525 540 552 562 568
463 484 530 564 579 595 129 142 149 162 170 185
38. Belgium Life operating margin per product line
Solid Guaranteed margin
Guaranteed: solid margin within 85-90 bps
target range
Unit-linked: slight increase
Periodic financial Information I FY 15 Results I 17 February 2016 37
Expense &
Other
Investment
Underwriting
Expense &
Other
Underwriting
Operating result amounted to EUR 19 mio
(vs. EUR 17 mio) with slightly improving margins &
growing volumes
Average Technical Liabilities increased slightly (+4%),
driven by higher market values
Operating margin within target range despite low i-rate
Investment margin significantly down due to lower
allocated capital gains
Underwriting margin down on Risk Margin, mostly due to
changes in the mortality / morbidity
Improved Expense & other margin – 2014 impacted by
strengthening provision for future expenses
0.32% 0.32% 0.30% 0.25% 0.28% 0.25%
0.93% 0.88% 0.95%
0.88% 0.83%
1.27%
(0.29%)(0.31%) (0.38%)
(0.27%)
(0.55%)
(0.21%)
0.96%0.89% 0.87%
0.86% 0.56%
1.31%
2012 2013 2014 2015 Q4 14 Q4 15
0.04% 0.04% (0.02%) 0.01% (0.02%)
0.03%
0.44%
0.38%
0.32% 0.31%
0.26% 0.24%
0.47%
0.41%
0.30% 0.32%
0.23% 0.27%
2012 2013 2014 2015 Q4 14 Q4 15
Average technical liabilities (In EUR bn) Average technical liabilities (In EUR bn)
44.9 46.4 47.5 48.1 47.5 48.1 5.2 5.4 5.7 5.9 5.7 5.9
39. Periodic financial Information I FY 15 Results I 17 February 2016 38
Margin evolution Assets & Liabilities Belgium
Yield & guaranteed rate on back book down at the same pace
Life
Back book
FY 12 FY 13 FY 14 FY 15
Guaranteed interest rate 2.89% 2.80% 2.71% 2.63%
Fixed income yield 4.03% 3.97% 3.84% 3.71%
FY 13 FY 14 FY 15
Fixed income yield 3.29% 2.89% 2.11%
Reinvested amount (EUR bn) 5.5 4.6 4.2
Loans to agencies – implicit or explicit guarantees from Belgium or its regions
Corporate & infrastructure loans
Corporate bonds > 90% investment grade
New money
Life & Non-Life
40. In EUR mio In EUR bn
In % NEP In EUR mio
* incl. non-consolidated partnerships @ 100%
39Periodic financial Information I FY 15 Results I 17 February 2016
89
60
Q4 14 Q4 15
0.1
2.3 2.5
2.4 2.5
FY 14 FY 15
Life Non-Life
0.0
0.5 0.6
0.6 0.6
Q4 14 Q4 15
(3)
49
(5)
71
34
117
30
FY 14 FY 15
Life Other Non-Life
FY 14 FY 15
99.8% 102.0%
Q4 14 Q4 15
101.4% 112.9%
FY 14 FY 15
298 265
United Kingdom: Headlines
Net result Q4 affected by December floods
Net result: Floods impact of EUR 64
mio (vs. EUR 36 mio)
Non-Life inflows* up 9%, down 2% at
constant FX
Non-Life combined ratio deterioration
driven by December floods (4.2%)
Other Income: 11% down – benefit from
legal settlement & capital gain in ‘14
(5)
24 1
19
38
(35)
Q4 14 Q4 15
(36)
Other result in line with last year
when excluding one-offs
In EUR mio
5
21
23
49
FY 14
positive one-offs in 2014
legal settlement
cap gain Protect
partnership payment
41. Motor
Other
Household
Accident & Health
Non-Life
In EUR mio
Periodic financial Information I FY 15 Results I 17 February 2016 40
9%
73 71
1,469
1,629
492
496
226
260
2,260
2,456
FY 14 FY 15
United Kingdom: Inflows @ 100%
Inflows up 9% - down 2% at constant FX
Non-Life
Up 9% (2% down at constant FX) - inflow decrease slowing
down in H2
Motor up 11% (flat at constant FX) – improved in the course of
the year as market continues to apply rate increases
Household up 1% (down 8% at constant FX) – continued
competitive conditions causing market premiums to remain low
Accident & Health down 3% due to loss of key accounts
Other lines up 15% (up 4% at constant FX) driven by growth in
specialist insurance lines
42. Periodic financial Information I FY 15 Results I 17 February 2016 41
Net earned premium in EUR mio
81.5%
74.6% 73.3%
65.6% 66.3% 69.3% 68.5%
83.4%
28.0%
25.3% 26.5%
32.2% 33.5%
32.7% 32.9%
29.5%
109.5%
99.9% 99.8% 97.8% 99.8% 102.0% 101.4%
112.9%
(1.1%)
0.1%
(2.1%) (4.0%) (4.6%) (4.4%)
(6.9%)
(2.1%)
2010 2011 2012 2013 2014 2015 Q4 14 Q4 15
claims ratio expense ratio PY claims ratio
United Kingdom: Combined ratio
December floods impact combined ratio by 4.2%
Combined ratio
December floods impact of 4.2%, predominantly in
Household & Other lines (commercial lines)
Accident & Health below 100%
Motor above 100% due to higher frequency &
severity of motor vehicle claims
Q4 Combined ratio
December floods impact of 16.6%
Claims ratio
CY ratio (73.7% vs. 70.9%) includes weather
impact of 4.2%
PY ratio: marginally lower than last year with higher
releases in Other lines being offset by lower Motor
releases
Expense ratio
0.8% favourable to 2014
Restatement for deconsolidation of Tesco Underwriting since 2013
948 1,524 2,083 1,562 1,613 1,751 413 450
43. Periodic financial Information I FY 15 Results I 17 February 2016 42
97.9%
87.7%
78.1% 76.2%
66.0%
55.8%
24.0%
23.2%
28.2% 34.3%
38.7%
43.6%
121.9%
110.9%106.3%110.5%
104.7%
99.4%
2010 2011 2012 2013 2014 2015
82.9% 79.2% 77.2% 71.9% 74.6% 76.0%
23.3%
19.5% 21.3% 25.0% 25.1% 24.7%
106.2%
98.7% 98.5% 96.9% 99.7%100.7%
2010 2011 2012 2013 2014 2015
77.4%
61.4% 62.3%
51.4% 51.0%
62.2%
38.2%
35.3% 36.7%
42.4% 43.3%
43.0%
115.6%
96.7% 99.0% 93.8% 94.3%
105.2%
2010 2011 2012 2013 2014 2015
75.1% 71.6% 67.7% 59.8% 56.0% 55.5%
30.4% 39.3% 42.1%
44.4% 54.3% 47.8%
105.5%
110.9%109.8%
104.2%
110.3%
103.3%
2010 2011 2012 2013 2014 2015
United Kingdom: Combined ratio per product line
Improved claims ratio in A&H – better expense ratio in Other lines
Accident & Health: Improved claims & increased
commission ratio
Motor: Higher frequency & severity of motor
vehicle claims
Household: greater impact of floods than last
year
Other: Continued operational improvement & lower
project costs offset by December floods
Restatement for deconsolidation of Tesco Underwriting since 2013
NEP
NEPNEP
NEP
58 65 57 79 71 72 532 949 1,420 907 958 1,047
248 366 434 374 399 413 110 143 173 202 185 220
44. Net profit NL up: COR & scope change
– Life down: lower investment results
Non-Life combined ratio excellent:
benign weather & lower claims
227% 210% 207%
Inflows*: up in all entities except
Luxembourg & Turkey
Continental Europe: Headlines
Solid operating performance partly offset by lower investment result
**
Operating margin Guaranteed: nicely
within target range
Periodic financial Information I FY 15 Results I 17 February 2016 43
Life Technical liabilities up 5%,
mainly in Luxembourg
Operating margin Unit-Linked: lower
fee income
45
33
11 37
56
70
FY 14 FY 15
Life Non-Life
10
3
4
4
13
7
Q4 14 Q4 15
4.6 4.1
1.1
1.0
5.6
5.2
FY 14 FY 15
Life Non-Life
1.1 1.0
0.3 0.3
1.3 1.3
Q4 14 Q4 15
FY 14 FY 15 Q4 14 Q4 15 FY 14 FY 15 Q4 14 Q4 15 FY 14 FY 15 Q4 14 Q4 15
92.1% 85.4%
96.3% 83.5%
0.70% 0.88% 0.73% 0.50%
0.10% 0.07% 0.10%
* incl. non-consolidated partnerships @ 100%
14.5 14.6 14.6
17.3 18.4 18.8
31.8 33.0 33.4
FY 14 9M 15 FY 15
conso non-conso
0.08%
In EUR mio In EUR bn In EUR bn
In % avg technical liabilities In % avg technical liabilitiesIn % NEP
45. 2.849
2.085
1.707
2.024
4.556
4.109
FY 14 FY 15
337 348
354 289
199
221
183 191
1.071 1.048
FY 14 FY 15
Accident & Health
Motor
Unit-Linked
Guaranteed
(10%)
Other
Household
Life
In EUR mio
Non-Life
In EUR mio
Continental Europe: Inflow @ 100%
Consolidated inflows up, down in JV’s reflecting strategic choices
(2%)
Periodic financial Information I FY 15 Results I 17 February 2016 44
Life
Inflows including non-controlling interests @ 100%, down 10%,
reflecting lower sales in Luxembourg
Consolidated inflows up 17%
Portugal: up 13% - driven by new Savings & Pension products &
very good UL sales in Q4
France: up 32% - strong contribution from broker network
Luxembourg: down 26% due to voluntary limitation of underwriting
of Guaranteed products
Technical liabilities end-of-period
Including non-consolidated JVs @ 100%: EUR 33.4 bn, up 5%
Consolidated stable at EUR 14.6 bn
Non-Life
Inflows consolidated entities up 6% driven by an excellent
performance in Portugal (+11%), strongly outperforming the market
Turkey inflows at EUR 536 mio, down 9% (down 5% at constant
FX) as result of strategic shift towards more profitable growth
business (reduction in Motor Third Party Liability) & fierce
competition in Motor Own Damage
A&H & Motor remain major business lines in portfolio
46. Periodic financial Information I FY 15 Results I 17 February 2016 45
Continental Europe: Combined ratio
Excellent combined ratio well below 97%
Net earned premium in EUR mio
Combined ratio
Combined ratio significantly lower thanks to
favourable claims experience
Combined ratio Turkey at 109.7% affected by
bad weather, poor Motor TPL results & reserve
strengthening following changes in legislation
(increase of minimum wages by 30%)
Q4 Combined ratio
Improved claims ratio driven by new distribution
channels
Claims ratio
CY ratio (62.3% vs. 65.6%) decrease driven by
Household in Portugal benefiting from benign
weather
PY ratio driven by release provision for PY
claims in Portugal & positive run-off in Italy
Expense ratio
Continued focus on cost containment
369 382 397 403 415 454 105 118
71.0% 66.4% 63.6% 63.7% 61.3%
55.9%
61.1%
49.8%
30.3%
30.3%
29.8% 30.0% 30.8%
29.5%
35.2%
33.7%
101.3%
96.7%
93.4% 93.7% 92.1%
85.4%
96.3%
83.5%
1.9% (2.0%) (2.5%) (4.0%) (4.3%) (6.5%) (5.5%) (5.8%)
2010 2011 2012 2013 2014 2015 Q4 14 Q4 15
claims ratio expense ratio PY claims ratio
47. Continental Europe: Combined ratio per product line
Excellent combined ratio in all product lines except Motor
Motor: deteriorated due to less favourable CY & PY claimsAccident & Health: improved claims & less expenses
Household: a.o. benign weather compared to last
year, positive impact of portfolio growth
Other: claims low thanks to release provision on PY claims
Periodic financial Information I FY 15 Results I 17 February 2016 46
205 220 226 227 238 255
64.2% 63.5% 63.3% 59.7% 61.9% 58.8%
31.6% 27.8% 28.2%
26.6% 26.7% 25.2%
95.8% 91.3% 91.5%
86.3% 88.6%
84.0%
2010 2011 2012 2013 2014 2015
90.5%
71.8% 69.8%
79.3%
60.1%
71.5%
27.0%
29.2% 28.1%
29.2%
31.6%
32.3%
117.5%
101.0% 97.9%
108.5%
91.7%
103.8%
2010 2011 2012 2013 2014 2015
104 97 99 99 96 94
NEP
NEPNEP
NEP
53.5% 53.7% 51.8% 53.5% 54.0%
36.1%
27.7% 34.2% 33.5% 38.8% 40.3%
35.9%
81.2%
87.9% 85.3%
92.3% 94.3%
72.0%
2010 2011 2012 2013 2014 2015
73.3%
94.5%
62.8% 59.6%
72.3%
31.7%
39.0%
50.0%
43.3% 43.7%
45.1%
40.8%
112.3%
144.5%
106.1%
103.3%
117.4%
72.5%
2010 2011 2012 2013 2014 2015
39 42 44 48 51 70 21 23 28 29 30 35
48. Continental Europe Life operating margin per product line
Guaranteed: operating margin improving –
within target range
Unit-linked: decreasing expense & other
margin
Periodic financial Information I FY 15 Results I 17 February 2016 47
Decreased expense & other margin related to less fees Investment margin decreased due to lower
investment income
Underwriting margin increased due to better risk
margin (PY impacted by reserve strengthening in
annuity business)
Expense & other margin strong improvement in
expense margin
Investment
Expense &
Other
Underwriting
Expense &
Other
Investment
Underwriting
1.18% 1.06% 0.95% 1.00% 1.00% 1.02%
0.69%
0.68% 0.77% 0.59%
1.18%
0.25%
(0.85%)(0.83%)
(1.02%)
(0.71%)
(1.46%)
(0.77%)
1.02%
0.91% 0.70%
0.88%
0.73%
0.50%
2012 2013 2014 2015 Q4 14 Q4 15
0.02%
0.01%
0.01%
0.02% 0.01%
0.03%
0.01%
(0.05%)
0.01% 0.03%
0.02%
0.41% 0.51%
0.09% 0.04% 0.04%
0.05%
0.44%
0.47%
0.10% 0.07%
0.08%
0.10%
2012 2013 2014 2015 Q4 14 Q4 15
Average technical liabilities (In EUR bn) Average technical liabilities (In EUR bn)
7.8 7.6 7.7 8.0 7.7 8.0 6.1 6.3 6.2 6.1 6.2 6.1
49. 16
13
FY 14 FY 15
Life Non-Life
26 48
4
6
30
54
Q4 14 Q4 15
0.8
0.9
FY 14 FY 15
Life Non-Life
Net result: incl. ≈ EUR 65 mio more
net capital gains & FX impact
In EUR mio In EUR bn
Non-Life combined ratio up mainly from
higher incurred claims in Malaysia
Inflow* growth fuelled by China &
Thailand
Life Technical liabilities up following
top line growth
In EUR bn
Asia: Headlines
Excellent net profit driven by exceptional result in China
Periodic financial Information I FY 15 Results I 17 February 2016 48
In % avg technical liabilities In EUR mio
Life operating margin Hong Kong:
lower New Business strain in UL
Result non-conso partnerships:
strong result in China & Thailand
Q4 14 Q4 15FY 14 FY 15Q4 14 Q4 15FY 14 FY 15
89.9% 91.1% 89.9% 86.9%
1.90% 2.12% 2.58% 1.48%
In % NEP
* incl. non-consolidated partnerships @ 100%
172
153
137 236
11.1 15.6
16
13
FY 14 FY 15
Life Non-Life
2.8 3.0 3.2
34.9
40.1 42.3
37.7
43.1
45.5
FY 14 9M 15 FY 15
conso non-conso
156
259
33
45
4
637
51
Q4 14 Q4 15
2.7
3.4
0.2
0.2
2.9
3.6
Q4 14 Q4 15
16.5
11.9
272
249
50. 10.743
15.267
336
318
11.079
15.585
FY 14 FY 15
+41%
+11%
Household
Motor
Guaranteed
Life
Non-Life
In EUR mio
In EUR mio
Unit-Linked
Asia: Inflow @ 100%
Strong growth new business, boosted by successful sales campaigns
Accident & Health
Other
Periodic financial Information I FY 15 Results I 17 February 2016 49
Life inflows up 41% (up 21% @ constant FX)
New business premiums up 25% with EUR 3.7 bn single premium
(+14%) & EUR 3.2 bn regular premium (+40%).
Renewal premiums up to EUR 8.7 bn (+56%) benefiting from last
year’s strong sales & continued good persistency
Hong Kong +16% - market impacted by new regulations mainly in
Broker channel
China +46% - High persistency ratio & New business up 29% with very
successful sales campaigns
Malaysia stable - difficult economic environment & competitive market
impacted sales
Thailand +33% - New business up 22%; strong performance in regular
premium in both bank & agency channel
India +65% - Good performance in bank channel with strong focus on
group retirement product & single premium UL
Technical liabilities – end-of-period
Hong Kong : EUR 3.2bn, up 15% vs FY 2014
Including non-consolidated JVs @ 100%: EUR 45.5bn, up 21%
Non-Life inflows up 11% (up 7% @ constant FX)
Malaysia +5% - Mainly driven by Motor & MAT
Thailand +27% - All product lines growing; especially Motor &
Personal Accident
82 96
360
420
104
108
276
289
822
913
FY 14 FY 15
51. Hong Kong Life operating margin per product line
Change in product mix supporting expense margins
Guaranteed: operating margin slightly down but
still well above target range
Unit-linked: lower new business strain
Periodic financial Information I FY 15 Results I 17 February 2016 50
Underwriting margin: up on higher surrender
margin
Expense & Other margin improved significantly
following shift towards products with lower new
business strain
Underwriting margin: improvement in surrender
margin partly offset by less favourable claims
Investment margin: lower realised capital gains
Expense & Other margin: Q4 2014 included EUR 6
mio positive one-off related to methodology review
Expense &
Other
Investment
Underwriting
Expense &
Other
Investment
Underwriting
(0.15%)
(0.32%) (0.47%) (0.43%)
(0.14%) (0.13%)(0.11%)
0.27%
0.11%
(0.33%) (0.76%)
(0.45%)
2.52%
4.19%
3.13%
2.65% 4.48%
1.56%
2.26%
4.14%
2.77%
1.89%
3.67%
0.98%
2012 2013 2014 2015 Q4 14 Q4 15
2.13% 2.15% 2.07% 2.23% 2.71% 2.25%
0.20% 0.17%
0.22%
0.15%
(0.95%)
(5.01%)
(2.06%)
0.17%
(2.33%)
0.08%1.18% (2.86%)
0.21%
2.57% 0.49%
2.48%
2012 2013 2014 2015 Q4 14 Q4 15
Average technical liabilities (In EUR bn) Average technical liabilities (In EUR bn)
1.3 1.3 1.4 1.9 1.4 1.9 0.5 0.6 0.7 0.9 0.7 0.9
53. Periodic financial Information I FY 15 Results I 17 February 2016 52
In EUR bn
* All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized cost
Investment portfolio
UG/L on fixed income reduced as result of higher interest rates
Asset mix*
Asset allocation remained stable
Decreased market value in bond portfolio because of
higher interest rates & maturing bonds
Gross unrealized gains/losses on Available for Sale
Total portfolio: down to EUR 7.6 bn (EUR 9 bn FY 14);
exclusively down in fixed income
Fixed income: down to EUR 7.1 bn (EUR 8.5 bn FY 14)
Sovereigns at EUR 5.5 bn (vs. EUR 6.1 bn)
Corporates at EUR 1.6 bn (vs. EUR 2.4 bn)
Equities: stable at EUR 0.5 bn
Part of UG/L are allocated to technical liabilities via shadow
accounting
Gross UG/L on Real Estate: stable at EUR 1.5 bn - not
reflected in shareholders’ equity
EUR 2 bn unrealized gains/losses on Held to Maturity -
not reflected in shareholders’ equity
Treasury bills
0.1
Sovereign
bonds 37.5
Sovereign
bonds 36.4
Corporate
bonds
26.5
Corporate
bonds
25.9
Structured
0.3 Structured
0.2
Loans 6.1 Loans 7.3
Equities 3.8 Equities 3.9
Real Estate 5.0 Real Estate 5.4
Cash 2.5 Cash 2.4
81.8 81.5
FY 14 FY 15
54. In EUR bn
Sovereign bond portfolio*
Sovereign & Corporate bond portfolio
Value sovereign bond portfolio impacted by unrealized gains evolution
Periodic financial Information I FY 15 Results I 17 February 2016 53
Corporate bond portfolio*
* All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized cost
Germany
Germany
Southern Europe
Southern Europe
Gross UG/L at EUR 5.5 bn (vs. EUR 6.1 bn)
94% investment grade; 88% rated A or higher
Maturity sovereign bond portfolio stable & close to
maturity liabilities – duration gap close to zero - limited
interest rate sensitivity
Gross UG/L down to EUR 1.6 bn (vs. EUR 2.4 bn)
Priority to investment grade industrials has led to
increased share of non financials within corporate
bond portfolio of 52% (vs. 48% FY 14)
Credit quality remains very good with 95% investment
grade; 65% rated A or higher
Belgium
19.2
Belgium
18.2
France 6.2
France 6.0
4.2
4.5
Austria 2.8
Austria 2.8
1.3
1.3
Others 3.9
Others 3.7
37.5 36.4
FY 14 FY 15
Banking 5.1 Banking 4.7
Other
financials 1.6
Other
financials 1.7
Non
Financials
12.8
Non
Financials
13.6
Government
related 6.9
Government
related 6.0
26.5 25.9
FY 14 FY 15
55. In EUR bn
Loan portfolio (customers + banks)*
Loan & Equity portfolio
More loans with guarantee
Periodic financial Information I FY 15 Results I 17 February 2016 54
Equity portfolio*
* All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized cost
Increase in other: long term lending to social housing
agencies in Belgium benefiting from explicit guarantee by
the region up
Gross UG/L stable at EUR 0.5 bn
Increase in equity portfolio supported by
investments & equity markets
Loans to
banks 1.1
Loans to
banks 1.1
RE 0.2 RE 0.4
Infrastructure
0.2
Infrastructure
0.3
Mortgages 1.5
Mortgages 1.3
Other 3.1
Other 4.2
6.1
7.3
FY 14 FY 15
Equities 2.2
Equities 2.5
Equity funds
0.2
Equity funds
0.3
RE funds 0.6
RE funds 0.6
Mixed funds
& others 0.8
Mixed funds
& others 0.6
3.8 3.9
FY 14 FY 15
56. Periodic financial Information I FY 15 Results I 17 February 2016 55
Real estate portfolio
10/03/2010
In EUR bn
Real Estate portfolio*
* All assets at fair value except the ‘Held to Maturity’ assets, loans & real estate which are valued at amortized cost
Investment Warehouses
RE DevelopmentInvestment
Warehouses
RE Development
Gross UG/L stable at EUR 1.5 bn (not reflected in
shareholders’ equity but contributing to available capital for
solvency calculation)
Real Estate exposure mainly in Belgium
Investment
Offices 1.8
Investment
Offices 2.1
Car Parks
1.1
Car Parks
1.1
Investment
Retail 1.3
Investment
Retail 1.5
0.3
0.30.4
0.45.0
5.4
FY 14 FY 15
58. 27
43
Q4 14 Q4 15
65
FY 14 FY 15
13 17
39
53
52
70
FY 14 FY 15
Staff & Intercompany Operating
(467) (445) (402)
38 33 41
(130) (132)
(133)
FY 14 9M 15 FY 15
RPN(i) RPI FortisEffect
Net result driven by revaluation RPN(i)
In EUR mio
Accounting value of remaining
legacies
General Account: Headlines
Impacted by revaluation RPN(i) liability
57
Accounting value put option
In EUR mio
In EUR mio
Q4 14 Q4 15
RPN(i): positive P&L impact on lower
CASHES & higher share price Ageas
Staff & Operating expenses up
Net cash position: down on SBB
& establishment Intreas
2
4
10
15
12
19
Q4 14 Q4 15
In EUR mio
In EUR mio
In EUR bn
36
Periodic financial Information I FY 15 Results I 17 February 2016
FY 14 FY 15
15
(261)
(97)
29
1.6
1.4 1.3
0.3
0.3
0.3
1.9
1.7
1.6
FY 14 9M 15 FY 15
net cash liquid assets
FY 14 9M 15 FY 15
(1,391) (1,064)(1,095)
59. Periodic financial Information I FY 15 Results I 17 February 2016 58
Roll forward net cash position General Account
Cash down on investments in business & buy-back
In EUR bn
EUR 1.55 dividend per share paid out in May 2015
– paid dividend & holding costs compensated by dividend upstream from operating
companies on FY basis
Amount share buy-back executed in ’2015 includes EUR 85 mio from 2015 SBB &
EUR 165 mio from 2014 SBB
– another EUR 48 mio spend as per 15/02/2016
M&A relates to acquisition creation of Intreas (EUR 100 mio) & new JV in The Philippines
Liquid assets
1,637
1,308
(250)
(329)
(129)
(100) (31)454
76275
296
1,913
1,604
FY 14 Share
buy-back
Dividend Upstream Capital
restructuring
M&A Regional
& HQ
expenses
Other FY 15
Net cash
60. Periodic financial Information I FY 15 Results I 17 February 2016 59
Status on various legal procedures
Administrative & criminal proceedings*
AFM I : final - fine imposed
FSMA: Court of appeal reduced original fine
20082007
May/June 08
Communication re solvency & EC
remedies
September -
October 08
Rescue operations & Split
up of Fortis Group,
spread over 2 WE’s
August 07
Communication Q2 figures
AFM II : final - acquittal
September 07
Capital increase, Prospectus,
Communication about subprime
exposure
May 07
Press release re bid on ABN AMRO
January 08
Press release on subprime & solvency
Criminal Investigation: referral to court asked for 7 individuals - additional investigation being terminated -
awaiting prosecutors decision on referral
Administrative proceedings
Criminal proceedings
* For a complete overview of all legal procedures, please check the contingent liabilities in the Interim Financial Statements
61. Periodic financial Information I FY 15 Results I 17 February 2016 60
Status on various legal procedures
Civil proceeding initiated by (associations of) shareholders
20082007
September - October 08
Split up of Fortis Group,
spread over 2 WE’s
May – September 07
Press release re bid on ABN AMRO
Communication Q2 figures
Capital increase, Prospectus, Subprime
January – June 08
Press release on subprime & solvency
Communication re solvency & EC
remedies
Enterprise Court (Ondernemingskamer) re certain facts relating to 2007-2008, Final judgement 06/12/13 mainly in favour plaintiffs
Stichting Investor Claims Against Fortis (SICAF) against Ageas ML & BNPPF; 2° proceeding also against board members & executives,
awaiting Supreme Court ruling preliminary procedural questions
Deminor against ageas & 2 banks; interim judgment 28/4/14 ruling +/- 25% claimants not eligible; hearing scheduled Sep/Oct 2016
BE – 2 claimants against ageas: awaiting decision consolidation with Deminor
Mr. Lenssens representing several claimants against ageas, 1 bank, Belgian state & several executives, suspended pending criminal proceedings
Stichting FortisEffect against ageas & Dutch state;
Judgement partly in favour of plaintiffs, Supreme
Court appeal filed
NL - 1 shareholder claiming damages referring to
FortisEffect judgment; hearing scheduled March 2016
Mr.Modrikamen against ageas, Belgian state & 2
banks; Interim judgement 05/11/14 ruling +/- 50%
claimants not eligible, pleadings ongoing – Supreme
court 23/10/15: no competence re Dutch defendants
Mr. Arnauts representing several claimants against ageas & 2
banks; suspended pending criminal proceedings
VEB collective action against ageas, former directors / executives & banks; hearings scheduled March 2016
Mr. Bos representing 7 shareholders against ageas, board members & executive; 1° instance mainly in favour of claimants, appeal filed,
exchange of written arguments
NL 5 separate proceedings – Mr. Meijer representing in each case 1 claimant against ageas, hearings 2 procedures scheduled March 2016
NL 1 claimant against ageas & one Fortis executive: exchange of written arguments on the merits
Patrinvest - professional investor re damages
following rights issue, judgment 01/02/16 in
favour of Ageas
62. Periodic financial Information I FY 15 Results I 17 February 2016 61
Best estimate of timings as of to date
Impossible to provide accurate timing for next steps in legal proceedings
01/02/2016 First half 2016 Second half 2016
First instance
Pleadings
VEB
Mr. Modrikamen
NL - 2 separate proceedings – Mr. Meijer
NL- 1 shareholder
Deminor
Judgment on the merits
Patrinvest :judgment
in favour of Ageas
Mr. Modrikamen
NL - 2 separate proceedings – Mr. Meijer
NL- 1 shareholder
VEB
Appeal
Pleadings Mr. Bos
Judgment on the merits Mr. Bos
Supreme Court
Judgment FortisEffect
Other
Criminal case: prosecutor to take
decision on referal
63. Periodic financial Information I FY 15 Results I 17 February 2016 62
Main characteristics Hybrids
Leverage optimized at holding level & at AG Insurance
In EUR mio Ageas
Ageasfinlux
Fresh
Ageas Hybrid
Financing
Hybrone
Fixed-to-
Floating Rate
Callable
Fixed Rate Reset
Perpetual
Subordinated
Loans
Fixed Rate Reset
Dated
Subordinated
Notes
CASHES
% 3m EUR + 135 bps 5.125% 5.25% 6.75% 3.5% 3m EUR +200 bps
Amount
outstanding
1,250 95 450 550 USD 400 1,110
ISIN XS0147484074 XS0257650019 BE6261254013 BE6251340780 BE6277215545 BE0933899800
Call date
Undated,
strike 315.0
mandatory 472.5
Jun 16
Step up to 3M
Euribor +200 bps
Jun 24
Step up to 3M
Euribor +413 bps
Mar 19
Step up to 6yr USD
swap + 533 bps
June 2027
Step up after 12
years of 100bps
Undated,
strike 239.4,
mandatory 359.1
Other
On lent to AG
Insurance
Subscribed by
Ageas & BNP
Paribas Fortis
Public issue Public issue
Coupon served by
FBB, trigger ACSM
linked to Ageas
dividend
Market Price
(31/12/15)
63.18 101.55 111.76 105.25 91.53 75.70
Fortis Bank
(now BNP PF)
AG Insurance
(Belgium)
65. situation 31/12/2014 situation 31/12/2015 situation 12/02/2016
Total Issued Shares 230,996,192 223,778,433 223,778,433
Shares not entitled to dividend nore voting rights 16,229,514 16,086,350 17,280,090
1. TREASURYSHARES Share buy-back 7,217,759 7,207,962 8,401,702
FRESH 3,968,254 3,968,254 3,968,254
Other treasury shares 399,597 266,230 266,230
2. CASHES 4,643,904 4,643,904 4,643,904
Shares entitled to dividend & voting rights 214,766,678 207,692,083 206,498,343
Cancellation bought back
shares + new buy back
Periodic financial Information I FY 15 Results I 17 February 2016 64
Total number of outstanding shares
Cancellation
bought back shares
buy back
66. Periodic financial Information I FY 15 Results I 17 February 2016 65
Shareholders structure
Based on number of shares as at 12 February 2016 (closing)
Ageas
5.65%
Ping An
BlackRock, Inc.
Schroders
Franklin Mutual
Advisers Identified retail
investors
19%
Identified
institutional
investors
48%
Other
investors
9%
Based upon press release 15 February 2016
Based upon the number of shares mentioned in the notification received 6 May 2013
Based upon the number of shares mentioned in the notification received 17 March 2014
Based upon the number of shares mentioned in the notification received 14 December 2015
Based upon the number of shares mentioned in the notification received 14 July 2015
Estimate by
Estimate by
Ageas
Ping An
BlackRock, Inc.
Schroders
Franklin Mutual Advisers
Identified retail investors
Identified institutional investors
67. 66
Financial calendar 2016
Periodic financial Information I FY 15 Results I 17 February 2016
17 February
FY 2015 results
19 May
3M 2016 results
27 April
Ordinary & Extraordinary
shareholders’ meeting
Brussels
9 May
Ex-dividend date
18 March
Annual report 2015
Embedded Value Report 2015
11 May
Payment 2015 dividend
10 August
6M 2016 results
16 November
9M 2016 results
68. Periodic financial Information I FY 15 Results I 17 February 2016 67
Rating
Improved rating for Belgium & UK
S&P MOODY'S FITCH
Operating AG Insurance (Belgium) A/ stable A2 / stable* A+ / stable
entities Last change 06/11/15 27/11/15 10/12/13
unsollicited
Ageas Insurance Limited A/ stable A+ / stable
Last change 06/11/15 30/03/15
Ageas Insurance Co. (Asia) Baa1 / stable A- / stable
Last change 16/01/13 02/09/15
Muang Thai Life BBB+ / stable A- / stable
Last change 29/12/10 16/06/15
Etiqa Insurance Berhad (Malaysia) A / stable
Last change 25/09/11
Holding ageas SA/NV BBB / stable Baa3 / negative* A- / stable
Last change 06/11/15 10/03/15 31/07/15
unsollicited
* Ageas has requested in early 2009 that this rating should be withdrawn. Ageas no longer participates in Moody's credit rating process.
Ageas does not provide, for purposes of Moody's rating, access to the books, records and other relevant internal documents of these rated entities.
69. Periodic financial Information I FY 15 Results I 17 February 2016 68
Disclaimer
Certain of the statements contained herein are statements of
future expectations and other forward-looking statements that are
based on management's current views and assumptions and
involve known and unknown risks and uncertainties that could
cause actual results, performance or events to differ materially
from those expressed or implied in such statements. Future actual
results, performance or events may differ materially from those in
such statements due to, without limitation, (i) general economic
conditions, including in particular economic conditions in Ageas’s
core markets, (ii) performance of financial markets, (iii) the
frequency and severity of insured loss events, (iv) mortality and
morbidity levels and trends, (v) persistency levels, (vi) interest rate
levels, (vii) currency exchange rates, (viii) increasing levels of
competition, (ix) changes in laws and regulations, including
monetary convergence and the Economic and Monetary Union, (x)
changes in the policies of central banks and/or foreign
governments and (xi) general competitive factors, in each case on
a global, regional and/or national basis. In addition, the financial
information contained in this presentation, including the pro forma
information contained herein, is unaudited and is provided for
illustrative purposes only. It does not purport to be indicative of
what the actual results of operations or financial condition of
Ageas and its subsidiaries would have been had these events
occurred or transactions been consummated on or as of the dates
indicated, nor does it purport to be indicative of the results of
operations or financial condition that may be achieved in the
future.
70. Periodic financial Information I FY 15 Results I 17 February 2016 69
Investor Relations
Tel:
E-mail:
Website:
+ 32 2 557 57 34
ir@ageas.com
www.ageas.com
Investor Relations