Sharing experiences from Careem by Andreas Hägglund
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Careem is the most promising start-up in the UAE (according to Forbes at http://www.forbesmiddleeast.com/en/lists/people/pname/careem/pid/90822/) and is battling Uber for supremacy in the car hailing industry in the middle east. Andreas Hagglund is chief post-it writer and works with the business, product and engineering teams to build a truly agile organization. In this session he will tell you more about Careems journey and share some of the learnings from building a world class agile organization with in a boot-strapped company in the region. The session is intended to be more of a discussion and a Q&A so please, come prepared to ask questions and participate.
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Sharing experiences from Careem by Andreas Hägglund
- 1. Driving Smiles across the Middle East
- 2. GOLD SPONSORS BRONZE SPONSOR SUPPORTER MEDIA PARTNERS SPONSORS & PARTNERS
- 3. The reason we exist To simplify and improve the lives of people, and build an awesome organization that inspires
- 4. Improving Lives through Ride Hailing Platform Connectivity is in DNA of Careem!
- 5. KSA: Abha | Ahad Rufaidah | Al-Hofuf | Al-Kharj | Al Mubarraz | Ar Rass | Buraydah | Dammam | Dhahran | Diriyah | Unaizah | Jeddah | Jizan | Jubail | Khamis Mushait | Khobar | Mecca | Medina | Qatif | Riyadh | Ta'if | Yanbu UAE: Abu Dhabi | Al Ain | Dubai | Ras al- Khaimah | Sharjah Egypt: Alexandria | Cairo | El Gouna |Sahel Pakistan: Islamabad | Karachi | Lahore Jordan: Amman | Irbid Morocco: Casablanca | Rabat Qatar: Doha Lebanon: Beirut Kuwait: Kuwait City Bahrain: Manama Turkey: Istanbul THIS IS OUR REGION
- 7. Customers Trips Captains This is our history
- 9. Six core values that make us Careem A G I L E F O C U S E D C O L L A B O R A T I V E B O L D ACT LIKE AN OWNER WOWING the CUSTOMER
- 10. What are we looking for? Passion Values Track- record We are very selective about who joins the team <1% of applicants are offered a position
- 12. Our Organization
- 13. Continous tweaking Clear target users Contains development teams Development team has 5-9 people Focused on a domain Full time developers Co-location is a priority Motherships @ahab1972
- 14. • Temporary • Clear Purpose • Clear start & finish • Borrows people from the motherships • 1 Navigator • Returns to mothership after mission Speedboats @ahab1972
- 15. @ahab1972 Sprinting (mothership) Roadma pping Bucketlists Big Features Big Features Bugs Big Features Big Features Infrastructure Big Features Big Features Features Sprinting (speedboat) Bucketlist Big Features Big Features Features
- 16. Our Process
- 18. CROSS FUNCTIONAL TEAMS FEW THINGS AT A TIME PLAN MORE – BUT JUST IN TIME TEAMWORK & COMMUNICATION ALL THE WAY SELF-ORGANIZATION TEAM OWNS QUALITY & BUSINESS VALUE DISCIPLINE – COMMITTING TO THE PROCESS FAST FEEDBACK – CONTINOUS LEARNING This is what AGILE is about for us
- 19. From Idea to Deployment IDEA BOARD THINKING BOARD SPRINT BOARD
- 20. Sprint Planning Development Demo Retrospectiv e Backlog Planning Demo Retrospective Feature review
- 21. Leadership Meeting Product Meeting Daily standup Sprint Planning Development Demo Retrospectiv e Backlog Planning Demo Retrospective Leadership Meeting Product Meeting Daily standup Leadership Meeting Product Meeting Daily standup Leadership Meeting Product Meeting Daily standup Grooming Backlog Grooming Backlog Feature review
- 22. OperationalStrategic Linking strategy to reality using OKRs Quarterly OKRs Bi-Weekly Sprints Daily Decisions
- 23. Increase Captain Trust by x% We aim to simplify life for the captain Decrease Captain churn by y% Feature ... ... Improv ement Bug PRODUCT PROMISE 90 DAY OBJECTIVE 90 DAY KEY RESULT BI-WEEKLY INTERMEDIATE DELIVERIES Product Planning 28 Other
- 24. Our Experiences
- 25. We have evolved the way we work in many dimensions Component Teams Resource Allocation One way communication Silos Diversions Fire fighting Coordination/decision-making challenges Cross functional teams Self chosen teams Conversations Team Coordinated delivery Proactive planning Daily Check-ins Starting point Direction
- 26. We have learnt a lot along the way ❖ How to collaborate ➢ Small teams are more efficient ➢ Cross functional teams reduces dependencies ➢ Product & Engineering objectives are interdependent ➢ There are big differences between being a Scrum Master, Navigator & Tech leads ➢ There is a difference between letting other people speak and listening ❖ How to scale ➢ Automation is the only way forward as the product grows ➢ 24/7 support is necessary ➢ Dev complete does not mean deployable ➢ Quality is not negotiable ❖ How to be productive ➢ Getting things done is more important than logging time ➢ Self Management is really challenging ➢ People management is important
- 27. While having improved, we are still seeing some challenges As we mitigate one problem new ones are unearthed. Delays Production Issues Communication ...