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Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
1. Hacking a shopping centre
Creating Australasia's largest Agile workspace
Ben Ross
2. How do creative people set
up their workspace for
productivity and creativity?
3.
4. What works for the most creative people?
Space to collaborate
1. To work
2. To chill …. and work
and
3. Space to work on your own
5.
6. “If a building doesn’t encourage collaboration,
you’ll lose a lot of innovation and the magic
that’s sparked by serendipity”
Steve Jobs (on Pixar’s office)
21. Developed hypotheses and experimented in our existing
premises
• Agile walls – how big, how many… what type
• Standup desks – how many, how fit with other desks
• Technology – what works (lync, jira, rally, hangouts…)
• Meeting rooms – how many, how used, by whom
• Team area layouts – Optimum composition, self contained vs
shared areas..
22. Deep customer discovery:
Feedback from our existing customers (our staff!) = Four
themes for the new environment
1. Encourage Innovation
2. Enable Connection
3. Remind us of our Customers
4. Amplify our Culture & Values
23.
24. Individuals and interactions (over process and tools)
Where can 500+ people coalesce in a single space
to enable collaboration and self organization?
45. Customer collaboration (over contract negotiation)
Requirements cannot be fully collected at the beginning of the
software development cycle, therefore continuous customer or
stakeholder involvement is very important.
As soon as we moved in, we made changes on the fly:
• Noise dampening
• Extra showers
• More walls
• More standup desks
• Bike storage,…..
50. If we could do it again….
Self contained areas
Work
Collaborate
Standup
51. Think carefully about technology
• Staff are unforgiving
– it’s got to be plug
& play
Integrated cabling & connectivity (USB, video
camera, VGA/DVI/HDMI, power, phone…)
52. Think carefully about technology
• A technology cocktail is often needed
• Voice, video and content across multiple locations
including private home offices
53. Try this at your work
1. Learn from the rockstars
2. Listen to your customers (staff)
3. Run experiments
– Take a lean & agile approach to the project (test & learn)
– Don’t bolt anything down
4. Carefully consider how technology is embedded into
your office environment
54. Keen to know more, want to see it first hand?
Drop in, visitors are welcome - ben.ross@myob.com
Deep customer discovery
Feedback from our existing customers (our staff!) = Four themes for the new environment
Encourage Innovation
“work from anywhere” technology
Support innovation and change
Enable Connection
Between people : collaboration + communication
Across divisions - High activity spaces grouped around major circulation paths to increase serendipitous meetings between staff
To the environment: Access to natural light and views for all staff
Remind us of our Customers
Communicate the values of our clients to MYOB, reminders of our clients and their needs
Amplify our Culture & Values
Friendly, dynamic, fun, green & sustainable…
In agile development, self-organization and motivation are important, as are interactions like co-location and pair programming
Where can 500+ people coalesce in a single space to enable collaboration and self organization?
Requirements cannot be fully collected at the beginning of the software development cycle, therefore continuous customer or stakeholder involvement is very important