The document discusses leading from the heart and changing an organization's culture. It presents the acronym H-E-A-R-T to represent leading with hunger for wisdom, expecting the best, accepting responsibility, responding with courage, and thinking of others first. It also discusses starting a journey towards cultural change by visualizing goals, having hunger for wisdom, creating a vision, accepting responsibility through transparency, responding with courage, and thinking of others. Maintaining the journey requires a culture of empiricism, psychological safety, and continuous learning through kaizen.
23. Lead from HEART
H – Hunger for Wisdom
E – Expect the Best
A – Accept the Responsibility
R – Respond with Courage
T – Think Others First
- The Heart of Leadership by Mark Miller
25. How do you start your journey
Visualize (ex – Value
Stream Mapping)
1
Hunger for Wisdom (
People and Team are
source of wisdom)
2
Expect for the Best
(Create Vision of the
team – what they want
to be)
3
Accept the
Responsibility (Develop
Hansei culture, hold
retrospective to create
transparency)
4
Respond with courage (I
may be wrong, listen to
people for best outcome
and adapt to retros)
5
Think others First (You
are a Servant Leader in a
True Sense)
6
26. What you need to continue the journey
CULTURE CLIMATE KAIZEN
Empiricism and
Inclusive
Psychological Safety Continuously Learning and
Improving
