This document discusses waiting line systems and their characteristics. It describes the key components of waiting line systems including the arrival system, queue, and service facility. It also outlines different ways of organizing queues such as single queues or Disney queues. Finally, it shows data on queue types and customer check-in methods used at airports.

2. Objective :

3. The number of servers
working
The amount of time it takes
to serve each individual
customer

4. ARRIVAL SYSTEM
(How customers arrive)
QUEUE
( The nature of the waiting line
or lines of customers)
SERVICE FACILITY
( How customers progress
through the service facility )

6. Waiting Line
System
Operating
Characteristics
The probability that no customers (or units) are in the
system
The average number of customers in the lines
The average number of customers in the lines
The average time a customer spends in the waiting line
The average time a customer spends in the system
(waiting time plus time in the service facility)
The probability that an arriving customer has to wait
for service

7. There are two main
ways of organizing
waiting lines:
Single queues
Disney queues

8. 60
50
40
100% Diseny
queus
30
Mostly Diseny
queues
20
mostly single
queues
10
100% single
queues
0
chech-in
Security
Immigration

9. Bag.delivery
Airport & service
providers
Immigartion
Indep 3rd party
company
security
service provider
itself
chech-in
Airport itself
0
20
40
60
80

10. 90
80
70
60
50
40
30
20
10
0
Manually
Automaticaly
(Bluetooth)
Automatically (
other
technology)