1. The Science of APIs
in a Mobile World
– Security, Control,
and Quality

2. Introductions
Laura Heritage
Director of API Strategy
SOA Software
In this role, she works with customer to establish
API Business strategies and implement API and
SOA Platforms. Previously Ms. Heritage served as
a Product Line Manager at IBM and was
responsible for establishing IBM’s API
Management business.
Follow Laura on twitter at @heritagelaura

3. Introductions
John Musser
CEO API Science
Founder of ProgrammableWeb
John is an industry expert on APIs, quoted in the
Wall Street Journal, New York Times, Forbes, and
Wired, and speaking at conferences including
SXSW, Dreamforce, and Web 2.0. He also
consults on API strategy and trends with clients
including Google, Microsoft, and Salesforce
Follow John on twitter at @johnmusser
John Put Picture here

4. 50 billion
connected
devices by 2020

5. APIs Power the Digital World for Both Strategic
and Operational Objectives
OUTSIDEINSIDE
Mobile
Innovation
Partners
Internal

6. The Enterprise Ecosystems Is Not Contained
You need to tap
into an extended
eco-system of
developers
It can’t be if you are
are to succeed as a
digital enterprise

7. A mobile app accessing your data has been compromised!
How do you securely share APIs with an open developer community?
Can you selectively revoke access for compromised Apps?

8. Realizing End-to-End Security
Managing the
User Experience
Securing the
App - PII, PHI
Enabling Easy Developer Access
Securing the Channel
Securing the Backend

9. API Security
1 Authentication &
Authorization
2 App Key Validation/
Licensing
3 Message Security
4 Threat Protection
5 Content Filtering
6 Rate Limiting
Developers

10. The API Gateway Protects Your Enterprise
Gateway
Security
Authentication
Protection
IAM Integration
Encryption
Mediation
Quality of Service
Paging/Caching
Orchestration
Scripting

11. Analytics
✓ Ensure 99.99% uptime
✓ Proactive Operations
✓ Identify bottleneck
✓ Prevent security breaches

12. Analytics for your Enterprise
Business Analytics
• Track product,
customer and
monetization trends
• Identify new
opportunities.
Operational Analytics
• Ensure operation
excellence of your
infrastructure
• Analyze errors and
response codes
API Analytics
• Identity top APIs by
usage, monetization,
app type etc.
• Analyze API Licensing,
monetization and fine-
tune developer
onboarding

13. The SOA Software Digital Business Platform

14. Monitoring, Auditing and Alerting
Real time monitoring Inspect the request and response
Usage Quotas Average response time per App

15. SLA Monitoring, Alerting and Enforcement
Driven By Policies

16. Realizing End-to-End Quality
API
Monitoring
+ API
Management

17. End-to-End Insight Improves Quality
• Enables true consumer experience from various
location around the world
• Visibility into simulated multi-step developer actions
such as CRUD sequences.
• Visibility to pinpoint and resolve problems before they
are an issue
Integrated into SOA Software’s Dashboard

18. External Monitoring
✓ Measure performance
✓ Monitor availability
✓ Proactive alerting
✓ Identify and track trends

19. Why Monitor Your APIs? Things Can Go Wrong…
SSL errors
HTTP errors
Invalid JSON or XML
Authentication errors
Content issues
Data integrity errorsNetwork connectivity errors
Slow call response time
Server availability
Latency spikes

20. My Web Server
My Web
Site

21. My Web Server
My Web
Site
Monitor

22. My Web Server
My Web
Site
Monitors

23. 3rd Party APIs My APIsMy Web Server
My
Mobile
Apps
My Web
Site
3rd Party
Apps

24. 3rd Party APIs My APIsMy Web Server
My
Mobile
Apps
My Web
Site
3rd Party
Apps
Monitors Monitors
Monitors

25. Past Future
Web transactions API transactions
Web login testing OAuth testing
String validation XML & JSON validation
Monitor our site Monitor our API + 3rd party APIs
Isolated to our company Shared use of APIs
Internal silos DevOps
RUM: Real User Monitoring RDM: Real Developer Monitoring
How monitoring is changing

26. Four Fundamentals of API Monitoring
• Availability monitoring: is your API down?
• Performance monitoring: is your API slow?
• Content monitoring: is your API returning what it should?
• Transaction monitoring: does the complex stuff work?

27. Find Issues Before Your Customers Do
GET http://api.yourcompany.com/product/142

28. Find Issues Before Your Customers Do
GET http://api.yourcompany.com/product/142

29. Find Issues Before Your Customers Do

30. Find Issues Before Your Customers Do

31. Find Issues Before Your Customers Do

32. Find Issues Before Your Customers Do

33. API Science: Advanced API monitoring
 Uptime monitoring
 Performance monitoring
 Data quality checks
 Global monitoring locations
 User-defined validation rules
 Real-time alerts
 Secure SSL access
 Clean, intuitive UI
 Monitor grouping and filtering
 Scriptable rules engine
 Advanced multi-step monitoring
 Fully scriptable API transactions
 Multi-user team and enterprise accounts
 Secure, role-based access control
 Read-only permissions available
 Full featured API
 Customizable status pages
 User-defined alert limit thresholds
 3rd party integrations including PagerDuty
 Customizable reports

34. API Management + API Monitoring
• Get end-to-end visibility, analytics and monitoring
• Combines API consumer + API provider analytics
• See a global picture of how your API is performing
• Find problems before your API consumers do

35. Demo


36. Questions

37. API Resources and API University
• Resource Center
– http://resource.soa.com/
• Follow us on:
www.facebook.com/soasoftware
www.linkedin.com/company/soasoftware
@soasoftwareinc

38. Authenticate
Get record
Add record
Update record
Delete record
• Any number of steps
• Run JavaScript before/after steps
• Modify queries on the fly
• Verify return values
Multi-step testing

39. Realizing End-to-End Quality
API
Monitoring
+ API
Management