Discover the new Alcatel-Lucent Enterprise OpenTouch Notification Server that can collect and aggregate alarms from different subsystems, such as nurse calls, fire alerts, building management, lone worker protection, runaway prevention or evacuation systems. It notifies, in real time, the most appropriate person to respond to the situation, using industry-specific communication systems, and taking into account staff mobility, with a choice of wireless handsets (DECT, WiFi, bluetooth), smartphones, or supervision console with geolocation screen. This solution will enable you to get the right notices to the right people very fast ! To know more about this solution, please review: http://enterprise.alcatel-lucent.com/?product=OpenTouchNotificationService&page=overview

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OpenTouch™ Notification Service
Improve Real-Time Situational Awareness at Senior Living Facilities
May 2015

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Notification Systems Challenges
For Senior Living
INCLUDE
MOBILE DEVICES
IN THE
NOTIFICATION
SCHEME
MOVE FROM
TRADITIONAL
TECHNOLOGIES
TO INNOVATIVE
SERVICES
& USES
PROTECT
INVESTMENT
BY INTEGRATING
WITH EXISTING
SYSTEMS

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Alcatel-Lucent OpenTouch™ Notification Service
Connect Facility Alarms and Provide Multiple Notification Methods
ALCATEL-LUCENT
OPENTOUCH™ NOTIFICATION
SERVICE
Nurse call
Fire
detection
Engineering
alert
Door
Alarms
Video
surveillance
Building
management
Audio, text
notifications
Positioning
geolocation
Social media
DECT/Wifi
handsets
E-mail
SMS
Smart
phones &
tablets
A L A R M S N O T I F I C A T I O N S

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Price competitive
Scalable
Application-rich
Easy to implement
Easy to use
Virtualized
Full software
Alcatel-Lucent OpenTouch™ Notification Service
Key Benefits

5. 5
Solution Overview

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Facilitate Care for Dependent Persons
CareApp
 Interactive
telemedicine to
confirm a diagnostic
( b l o o d p r e s s u r e … )
 Direct phone call
to relatives
 Video call from
resident to staff
Keep residents connected

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Notification Scenarios
Assisted Living Environment

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Nurse call button
Smoke detector
Nurse panic button
Patient wandering alarm
Senior Living Environment
Examples of Alarms in a Senior Living Facility Room

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Notification Scenarios
NURSE CALL
Escalation to a
supervisor
Resident calls
nurse.
Alarm is sent thru
the ESPA
interface
OpenTouch NS
checks nurse
calendar to identify
a nurse on duty
Available nurse/nurse group
is identified
and nurse acknowledges
the call.
Notification on the other
nurse sets is stopped.
In case of no
answer from
the nurse
Resident calls back
Nurse Call

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Notification Scenarios
EMERGENCY
NOTIFICATION
Push code button.
Alarm sent by a dry
contact interface
Automatic call with
urgent ring tone and with
acknowledgment to
several individuals
Conference call
if needed
Emergency

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Notification Scenarios
Emergency Conferencing
Phone call
with possibility to select the
alarm type
Automatic
conference call
Conference pre-announcement
via voice message broadcast
Acknowledgment by pressing a
key on the set
EMERGENCY
CONFERENCE

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Notification Scenarios
The Supervisor
from the real time console
triggers a resource mobilization
script
Automatic call
with message broadcast to a group
of nurses. Once a nurse
acknowledges the call, notification
on the other nurse sets is stopped
Resource Mobilization (Skill-based)
Automatic call
to a group of maintenance workers.
Once a worker acknowledges the
call, notification on the other sets is
stopped
Automatic call
to a group of
therapists…
EXPERTISE
MOBILIZATION

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Notification Scenarios
Door alarm sent by a
dry contact interface
Smart
APP
SIP cameras
provide
surveillance
capabilities
Alarm
notification
To smart phones
Geolocation and alarms
history on the supervisor
console
Intrusion/Wander Detection
INTRUSION/
WANDER
DETECTION

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Notification Scenarios
Lone Worker Protection
Personal Alarm
sent from a DECT 500
(worker down)
Smart
APP
Alarm
notification
to a
Smartphone
Geolocation and alarm history on the
supervisor console
Alarm
notification
to personnel on
duty
LONE
WORKER
PROTECTION

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Notification Scenarios
MOTION
DETECTION
Motion detection
sent by an IP camera
Alarm notification
to a Smartphone
Visualization of the scene
from the Smartphone
Smart
APP
Motion Detection

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