OpenTouch Suite offers comprehensive solutions enabling organizations of any size to smoothly evolve from voice communications to multimedia conversations, at their own pace. It’s the newest Unified Communications platform from Alcatel-Lucent Enterprise. The OpenTouch Suite capabilities and applications help employees work more efficiently and serve customers better via native conferencing capabilities, support of mixed media, and enables users to move freely between any devices all within the same conversation. http://enterprise.alcatel-lucent.com/?solution=OpenTouch&page=homepage

1. OpenTouch:
the Unified Communication Solution of Choice
Dr. Jack Jachner
Alcatel-Lucent
Enterprise Connect March 2013
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

2. WHO ARE YOU TRYING TO REACH?
Fixed Phone
Tablet
Desktop
Mobile
Dedicated
video
endpoint
Phone
2
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

3. REACH THE CONTACT
ALLOW THEM TO CHOOSE THE DEVICE
ESCALATE TO THE MOST EFFICIENT MEDIA
…OFFERING CONVERSATION FLEXIBILITY
3
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

4. USER FOCUSED EXPERIENCE
5
different device
types
Any
Phone
for business users
Desktop
One
Communications
Environment
Tablet
Mobile
Phone
To REACH the person I want
To USE the device that suits me best
To COMBINE most appropriate media
Video
endpoint
4
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

5. CHOICE OF DEVICE -- MULTI-DEVICE CONVERSATION
DEVICE CHOICE
SESSION CONTINUITY
USER CENTRIC NOT DEVICE CENTRIC
INDIVIDUAL
ROUTING
1
2
TECHNOLOGY
USAGE
TRANSPARENT
SESSION
SHIFT
ALWAYS REACHABLE, CONTINUOUS AND EFFICIENT USER EXPERIENCE
5
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

6. CHOICE of COMPLETE DESKTOP FAMILY
Gb
4008
IP
4018
4028
Gb
4038
Gb
4068
DIGITAL
8082
MyIC Phone
4019
DECT
400 500/500ex 8232
4029
APPLICATION / SIP
4039
WIFI
8118
8002
8012
SOFTPHONE
BYOD
ANALOG
8128
IP or TDM, WIRED or WIRELESS, PHYSICAL or SOFT
6
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

7. OPENTOUCH CONVERSATION: QUALITY OF EXPERIENCE
•where you start to converse
with and collaborate…
COMMUNICATIONS
WALL
THE STAGE
FAVORITES
• Past conversations (voice/video/IM)
• missed ones (including voice mail)
• Active conversations
• Scheduled conferences
• Quick access to your preferred
contacts, including presence
VISUALLY ELEGANT ONE-TOUCH CONTROL
7
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

8. CHOICE OF CONVERSATION -- MULTI-MEDIA CONVERSATIONS
ACCESS & PERFORMANCE
EASY ESCALATION
FOR ALL EMPLOYEES
ON THE MOVE
IN 1 CLICK
AT THE OFFICE
NATIVE
MULTI-PARTY
AND MULTIDEVICE
FROM HOME
MEETING ROOM
SESSION CONTINUITY
ADDING MEDIA
SIMPLE AND EFFECTIVE COLLABORATIVE TEAMWORK
8
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

9. A SINGLE SOLUTION FOR A SPECTRUM OF NEEDS
Unified
Comms &
Collaboration
Mobility
Conferencing
Visual
Collaboration
User Centric
Multi-device
Smart
Deskphone
Business
Legacy & IP
Telephony
Contact
Center
OpenTouch
9
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
Unified
Management

10. OPENTOUCH INNOVATION
MULTIPLE INTEGRATED SERVICES
SOFTWARE BASED
HYBRID CONNECTIVITY – IP/TDM
HYBRID DEPLOYMENT – CLOUD>CPE
….THE SOLUTION REMAINS CONSISTENT
10
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

11. COLLABORATIVE CONVERSATIONS
OpenTouch INNOVATION
TM

12. COLLABORATIVE CONVERSATIONS
OpenTouch INNOVATION
TM

14. A COMPREHENSIVE SOLUTION THAT ENABLES CARRIERS, CLOUD
SERVICE PROVIDERS AND SYSTEMS INTEGRATORS TO
OFFER
DELIVER
AN
UCAAS
THAT PROVIDES A SECURED AND PRIVATE NEW EXPERIENCE TO
ENTERPRISES (20-5000 USERS)
14
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.