There is a digital transformation driving a new level of safety, security and comfort for light rail, metro and urban rail passengers. Smart passenger management is a reality and transportation technology solutions from Alcatel-Lucent Enterprise make it possible. From mobile applications on scheduling, to location information, emergency notification and access and more, managing passengers proactively leads to an evolving passenger experience.

1. 1
Smart Passenger Experience
Digital transformation drives smart passenger management
ยินดีต้อนรับ
Roch Muraine
Global Sales Director for Transportation Vertical
Alcatel-Lucent Enterprise

2. To deliver the technology that makes
Everything Connect.
Our Vision

3. 3
 ÖBB Infrastruktur AG
 RATP
 Metro De Santiago S.A.
 SBB Swizerland
 DMRC - Delhi Metro Rail
Corporation
 Nanjing Rail Transit
 Prorail BV Netherland
 Railways Of The Slovak Republic
 Shanghai Shentong Metro
 REFER – Portugal
 Honolulu Rail Transit
 Nyctransit USA
 Københavns Metro Denmark
 Metro De Medellin Colombia
 Saudi Railways Organization (NSR)
 Latvian Railway
 Infrabel - Sncb
 HVV Hamburger Verkehrsverbund
 Riyadh Metro L1-2
 Egypt National Railway
 Medina Mecca
 Metro Hyderabad
 Metro Northbound Cityringen CPH
 Metro SP L17
 Metro Dublin
 Ourgla Tramway
 Florence Tramway
 Sidi Belabbes Tramway
 Adif
 Tram Casa L1- Morocco
 Dubai Metro
 Banverket, Sweden
 St Gothard Rail Tunnel
 Transit Wireless
 Montreal Subway
 Conrail
 East Coast Railroad
 ATM Milano Metro
 Metro Madrid
 Metro Malaga
 Metro Barcelona
 Kochi Metro
100+ railroad customers worldwide

4. 4
Increase
capacity, safety & comfort
Decrease
risks & costs
Light Rail, Metro,
Urban Rail… different
approaches with
similar challenges
Passenger
experience
Safety &
security
Operational
efficiency

5. Building blocks needed to manage passengers
Communications
Voice, Collaboration
Mobility, Cloud
Foundation to
enable
Networks
LAN, Wi-Fi, IoT support,
BLE-LBS
OAM & Applications
Network Management, Analytics, Emergency Notification,
Recording, Digital Engagement, Automation
Passenger
experience
Safety
& security
Operational
efficiency
Airport
Data Center
Main line railways
Tunel
ruggedized
backbone
Wi-Fi
IoT
connected
Backup
Control Center
Seaport
Wi-Fi
BACKBONE
Core
Network
Urban
railways
Toll
Highways

6. Iterative step by step real-time model
Big data
Harvest
Process
Communicate

7. Managing passengers proactively
• Traffic & waiting times info
• Alternative routes
• Best platform position
• Safety and incident information
• On station disable passengers
protection & assistance
Standard Passenger flow
• Find your friends
• Ephemeral share & chats bubbles
• Virtual reality tourism information
• Direct people to shops and services
(food courts, hair salons…etc.)
Off pick
Complementary services
Emergency
Exit
Take this
exit
• WiFi Staff bubble during crisis
• If alternative transport isn’t available,
crowds may overflow your network
• Multimodal collaboration is critical:
sharing info/connections to airport,
city buses… case of university
Specific events

8. Some use cases
Mobile application automatically starts.
Notification sent to traveler.
Passengers Information and Self Services
Rainbow chat Bot and IA for Self Service.
Chat and Voice Escalation to human agent.
Keep cool
with the
iChangi
app!
Open-up the app, you are located on the
map. Enter your destination, select your
route to ticket desk or platform.
You are routed to destination
Share your location with
any social network.
Find your friends in the
stations
When exit network,
retrieve your car with
Smart Park feature
(requires coverage of parking
lots)
Emergency button with chat, voice,
video, image sharing.
Abandoned luggage, geo localization.
Contact with nearest security agent.
Connect IP Camera to messaging
services
Unattended luggage detection
Geofencing detection
Safety Time Queue Monitoring
You have time, while walking,
promotion coupons triggered in
a well controlled area.
Fancy a bite, browse map.

9. Which application uses what technology
Passenger flow, network entry/exit points, route, density, timestamp, …
• Wi-Fi and analytics provide information via API
Precise indoor geo positioning, wayfinding, geofencing, people tracking, zone density,
entry/exit timestamp + notification
• Bluetooth Low Energy (BLE) and Management API
digital engagement, IM Instant communication, video communication, document sharing,
presence, small community, automatic bubble creation, ephemeral bubbles
• CPaaS Rainbow open API cloud platform, the relationship machine
Application visibility, behavior analytics, statistics, KPI, export data, reports
• Business application using Analytics with OmniVista 2500 and API
Mobile Apps integrate, interactive maps, find my way
• Mobile SDK for Android and iOS

10. 10
Thank you for
your attention
roch.muraine@al-enterprise.com