AlertPay Shoppers Guide

MY WAY TO PAY
tm
AlertPay Shopper Guide
Everything you need to know about shopping with AlertPay

+1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com
MY WAY TO PAY
tm
TABLE OF
CONTENTS
Getting Started�� page 2
Account Types�� page 3
Personal Starter
Personal Pro
Email Validation�� page 4
Why is it important?
When to validate your email address
Why you should validate your AlertPay account
Email Addresses�� page 5
Primary email address
To change your primary email address
Secondary email addresses
To add a secondary email address
How to delete an email address
Rules for email addresses
Passwords and PINs�� page 7
Passwords
Transaction PINs
Security Questions and Answers
How to reset a Password/PIN
Payment Options�� page 8
Currencies
Credit Cards
Adding your credit card at checkout
Adding your card through account login
Guidelines for credit card usage
AlertPay Balance
How to deposit money into your AlertPay balance......
How to withdraw money from your AlertPay balance
About “business days”
About mail deposits and withdrawals
Buyer Protection�� page 19
Refunds
Transaction Dispute Resolution
Unauthorized Transaction Protection
Buyer Protection Tips
Subscriptions ��page 21
How to set up a subscription
Payment States
Payment Categories
Subscription Payments with a Credit Card
Security and Verification �� page 23
State-of-the-Art Security
Account Verification
Required verification procedures
Account verification for Canadian members
Bank Account Confirmation
Credit File Confirmation
Attestation (with supporting documents)
Contacting Customer Support �� page 28

MY WAY TO PAY
tm
Getting
Started
AlertPay is a third-party payment processor that simplifies online credit card and
e-wallet payments while protecting your personal information. You can shop at
thousands of online stores that offer AlertPay as a payment option and never worry
about security.
You can do a lot with your AlertPay account, like send money to anyone in 190+
countries worldwide, pay in different currencies and request money; you can even
earn money through referrals. The list goes on and on! And the best part is — you
never have to pay any sign up, monthly or maintenance fees.
You may be asking, “Why should I use AlertPay?” The answer is simple: because
we offer one of the most secure and accessible payment solutions on the web. If
that isn’t enough to convince you, keep reading:
Built-in fraud prevention.
We use 128-bit SSL encryption to protect your personal information and
around-the-clock monitoring to intercept fraudulent transactions.
Easy to use.
Many of our services and features are self-explanatory.
Flexible instant payment options, including credit cards.
Pay by credit card and/or e-wallet.
23 currencies supported.
Exchange currency at daily market value for a low fee.
46 countries supported for localized banking.
Use your bank account to deposit and withdraw money.
190+ countries served.
Send and receive money worldwide instantly.
No sign-up fees or contracts.
Sign up for a Personal or Business account and make payments for free.
Low transaction fees*.
Receive money for as low as 2.5% per transaction.
More industries served.
Enjoy more variety when buying online.
Outstanding Customer Support.
Take advantage of our knowledgeable and helpful Customer Support
team.
Built-in fraud prevention.
We use 128-bit SSL encryption to protect your personal information and
around-the-clock monitoring to intercept fraudulent transactions.
Easy to use.
Many of our services and features are self-explanatory.
Flexible instant payment options, including credit cards.
Pay by credit card and/or e-wallet.
23 currencies supported.
Exchange currency at daily market value for a low fee.
46 countries supported for localized banking.
Use your bank account to deposit and withdraw money.
190+ countries served.
Send and receive money worldwide instantly.
No sign-up fees or contracts.
Sign up for a Personal or Business account and make payments for free.
Low transaction fees*.
Receive money for as low as 2.5% per transaction.
More industries served.
Enjoy more variety when buying online.
Outstanding Customer Support.
Take advantage of our knowledgeable and helpful Customer Support
team.
*Personal Pro only. Personal Starter accounts can receive up to $400 USD a month without
paying any transaction fees.

MY WAY TO PAY
tm
Account TypesIf you only want to shop online or send money, try one of our Personal accounts.
Each one has specific features and advantages and both are completely FREE to
open.
Personal Starter
This account is perfect for people who only want to casually shop online and
receive the occasional online payment. If you don’t have much online experience,
this account is for you! Here are a few reasons why:
• Send and receive money for FREE*.
• 128-Bit SSL encryption to protect your personal information.
• Make instant secure credit card payments.
• Add your credit card information only once.
*You can receive up to $400 USD (or equivalent) a month without paying fees.
Personal Pro
If you have a little more experience online and would like to sell some goods and
services, the Personal Pro account can help you get it all done! Keep reading for
the numerous benefits of the Pro account:
• Make and accept instant credit card payments.
• Earn money through referrals*.
• Business Tools to help you sell online.
• Low transaction fees for received transactions.
*Referrals must open a Pro or Business account and send/receive at least $250 USD (or
equivalent).
If you run a business or organization and are looking for a
secure and cost-effective payment solution, then our Busi-
ness account will work best for you. Please visit our Sell
Online portal for more information.
If you run a business or organization and are looking for a
secure and cost-effective payment solution, then our Busi-
ness account will work best for you. Please visit our Sell
Online portal for more information.

MY WAY TO PAY
tm
Email
Validation
Validation takes place when you confirm your email address by clicking on a special
link in the validation email we send to all of our new members.
This is what the validation email looks like:
When you receive this email, you must click on the link or copy the URL and paste it
into the address bar in another window and press “Enter”.
If you signed up on a seller’s website while making a purchase, the validation email
will only contain a link which you only need to click on to create your password.
If you signed up through our website, you must use the password you created.
Once you have completed these steps, your email address will be validated and you
will be able to access your AlertPay account. To make any subsequent payments
through a seller’s website, you will have to login to your AlertPay account to
complete your purchase.
Why is it important?
Account validation is important because it completes the sign up process allowing
you to enjoy all of the benefits that come with an AlertPay account. If you do not
validate your email address after your third online payment with AlertPay, you will
not be able to complete your payment. That is why it is important to validate your
email address as soon as possible to prevent any possible delays in payment.

MY WAY TO PAY
tm
Email
Addresses
If you cannot find the Validation Email:
If you cannot find the validation email sent to you, please check your
spam or junk folders. Depending on your email service, you may be able
to configure your security settings to receive emails from email addresses
ending in “@alertpay.com”. Alternatively, you may need to contact your
Internet Service Provider to assist you with this matter.
If you still cannot find the validation email, please contact Customer
Support and we will send it to you again.
If you cannot find the Validation Email:
If you cannot find the validation email sent to you, please check your
spam or junk folders. Depending on your email service, you may be able
to configure your security settings to receive emails from email addresses
ending in “@alertpay.com”. Alternatively, you may need to contact your
Internet Service Provider to assist you with this matter.
If you still cannot find the validation email, please contact Customer
Support and we will send it to you again.
You can have more than one email address associated with your AlertPay account:
Primary email address
You should use your primary email address to set up your AlertPay account and
login to it. You can also use that email address to receive payments to your AlertPay
account. Furthermore, all communication between you and AlertPay will be done
with your primary email address.
To change your primary email address
If you already have another email address that is validated, simply do the following:
When to validate your email address
It is best to do this as soon as possible to prevent any possible delays or
interruptions in subsequent payments. All new members can make up to three
online credit card payments through a seller’s website before they are required to
validate their email address.
Members who have signed up through the AlertPay website must validate their
email address before they can access and use their AlertPay account.
Why you should validate your AlertPay account
You cannot enjoy the benefits of an AlertPay account until you validate your email
address. Although you can make up to three payments with your account before
validating your email address, you cannot login to send money, deposit money or
withdraw it, among many other things.
If you validate your email address you can send money anywhere in the world for
free, earn money by referrals, exchange currencies and much more.

MY WAY TO PAY
tm
1. Login to your AlertPay account.
2. Click on “Profile”.
3. Under “Personal”, click on “Email Addresses”.
4. Click on the star icon next to the email address you want to
make primary.
4. Click on the star icon next to the email address you want to
make primary.
You can now use this email address the next time you login to your account.
Secondary email addresses
With a Personal Starter account, you can have one primary email address and one
secondary email address. With a Personal Pro account, you can have one primary
email address and as many other secondary email addresses as you need in your
account. You can use your secondary email addresses to send and receive money.
All payments made to you through a secondary email address will be transferred to
the same AlertPay account.
To add a secondary email address
If you want to add another email address to your AlertPay account, please follow
these steps:
4. Click on “Add New”.
5. Enter in new email address.
6. A validation link will be sent to this email address.
7. Click the validation link in the email to validate the email
address.
4. Click on “Add New”.
5. Enter in new email address.
6. A validation link will be sent to this email address.
7. Click the validation link in the email to validate the email
address.

MY WAY TO PAY
tm
There are two different codes you must know to use your AlertPay account:
• Your Login password
• Your Transaction PIN (Personal Identification Number)
Passwords
An alpha-numeric password is required to login to your AlertPay account. If you
signed up during a purchase on a seller’s website, you will have to click on the link
in the validation email to create your password.
If you signed up through our website, you will have to use the password you created
during the registration process.
It is important to choose a password that consists of a variety of capitalized
and non-capitalized letters, numbers and characters. Avoid using names, date
and words you can find in the dictionary. Just make sure that it cannot be easily
guessed.
How to delete an email address
You can delete an email address if you do not plan on using it further with your
AlertPay account. You will not be able to delete your primary email address, rather
you will have to make another email address primary first. Only after doing that, can
you delete any unnecessary email addresses.
3. Under “Personal”, select “Email Addresses”.
4. Click on the “Remove” icon next to the email address you
would like to delete and confirm the deletion.
3. Under “Personal”, select “Email Addresses”.
4. Click on the “Remove” icon next to the email address you
would like to delete and confirm the deletion.
Rules for email addresses
The following are guidelines you must understand regarding email addresses:
• You must validate your email address before you can use it through your
AlertPay account. Check your email for the validation email.
• You can only use a single email address with one account at a time. If you
try to add an email address that is already associated with another account,
you will not be able to add it. You will have to call Customer Support for
assistance.
Passwords
and PINs

MY WAY TO PAY
tm
Transaction PINs
A Transaction PIN is an extra layer of security that further protects your account and
the information in it. A Transaction PIN is different from a password in that you must
enter it not to login to your AlertPay account, but to authorize your transactions,
account changes and account closure. It is a 4-8 digit numeric code that should
also be kept confidential.
You will have to create your PIN at the same time as your password, depending on
whether you signed up through checkout or our website.
Security Questions and Answers
Because your PIN is so important to the security of your AlertPay account, you must
choose security questions and answers if you ever need to reset your Transaction
PIN in the future. Please note that the answers you provide are case-sensitive, so
you must remember which letters are capitalized and which are not.
Furthermore, you must remember your answers exactly as you created them. So,
please choose your questions and answers carefully.
How to reset a Password/PIN
Resetting a password or PIN is simple. To reset your password, just click on the
“Forgot Password” link on the Login box on the Home page. A password reset email
will be sent to you with the appropriate instructions.
To reset your Transaction PIN, just click on the “Forgot Your PIN?” link next to the
Transaction PIN box when completing a transaction from your account. You will
have to log out of your account and log back in to create a new Transaction PIN.
You must enter the answers to your security questions, so make sure that you have
them recorded somewhere secure.
Payment
Options
As an AlertPay member, you have a couple different ways to pay when shopping
online:
• Credit card (Visa, MasterCard and American Express)
• AlertPay balance (e-wallet)
Currencies
You can also pay (by e-wallet) and accept payments in any of the 23 currencies we
support:
USD
American Dollars
AUD
Australian Dollars
BGN
Bulgarian Lev
CAD
Canadian Dollars
CZK
EUR
Euro
HKD
Hong Kong Dollars
HUF
Hungarian Forint
LTL
Lithuanian Litas
MYR
PLN
Polish Zloty
GBP
Pounds Sterling
RON
Romanian Lei
SGD
Singapore Dollars
ZAR

MY WAY TO PAY
tm
Credit Cards
There are two ways to add a credit card: through checkout on a seller’s website or
by logging into your AlertPay account and adding it for later use. Either way, you will
only have to enter this information once.
Adding your credit card at checkout
To do this, just proceed to checkout when you are ready to pay for your items.
AUD
Australian Dollars
BGN
Bulgarian Lev
CAD
Canadian Dollars
CZK
Czech Koruna
DKK
Danish Krone
EEK
Estonian Kroon
MKD
Macedonian Denar
HKD
Hong Kong Dollars
HUF
Hungarian Forint
LTL
Lithuanian Litas
MYR
Malaysian Ringgit
NZD
New Zealand Dollars
NOK
Norwegian Krone
INR
Indian Rupee
GBP
Pounds Sterling
RON
Romanian Lei
SGD
Singapore Dollars
ZAR
South African Rand
SEK
Swedish Krona
CHF
Swiss Francs

MY WAY TO PAY
tm
Under “Payment Method”, just click on “Add Credit Card” to complete your payment:
Make sure to enter the CVV code (the 3-4 digit code on the front or back of your
credit card) and the same address your credit card issuer has on file :
Adding your card through account login
You can also add your card after signing up for an AlertPay account. Just follow
these simple steps:
3. Under “Financial”, click on “Credit Cards”.
4. Enter credit card details and click on “Next”.
5. Verify details and check box to agree to “User Agreement”.
6. Click on “Finish”.
3. Under “Financial”, click on “Credit Cards”.
4. Enter credit card details and click on “Next”.
5. Verify details and check box to agree to “User Agreement”.
6. Click on “Finish”.
Guidelines for credit card usage
Before getting started, there are some important points you need to know when
using your credit card with AlertPay:
• You can make credit card payments in USD, GBP, EUR, CAD, CHF, DKK,
NOK, SEK or HKD. More currencies to come.
• You can only spend up to $500 USD (or equivalent) a month with a single
credit card; you must validate your credit card to increase the limit to $1000
USD (or equivalent).
• You can only have a total of five added and/or deleted cards in your
AlertPay account, but only three of those cards can be actively used.
• You can only add a Visa, MasterCard or American Express to your
AlertPay account.

MY WAY TO PAY
tm
• You can only split a payment with your AlertPay balance and not with
another credit card.
• You can only add a credit card to one account at a time.
• Some sellers do not accept credit cards, so you will have to pay with your
AlertPay balance.
• You can use your credit card abroad, but you must add it first to your
AlertPay account in the issuing country.
• You can also use your credit card with the Send Money and Request
Money features, but not Mass Pay.
• You can withdraw payments made to your AlertPay balance with a credit
card.
• You can add a debit card for direct payments to sellers, but it must be
issued by one of the accepted credit card companies and can only be used
as a credit card.
• Some sellers cannot accept MasterCard payments because of their industry
(for example, Tobacco products) so be prepared to use a Visa, American
Express or AlertPay balance if need be.
Please contact Customer Support if…
• Your credit card is disabled.
• You have surpassed the amount of allowable credit cards in
your account.
• Your credit card transaction fails after three attempts.
• You want to add a card that has been previously added to
another AlertPay account.
• You do not recognize a credit card transaction and have
attempted to contact the seller.
• Your AlertPay account access has been limited.
Please contact Customer Support if…
• Your credit card is disabled.
• You have surpassed the amount of allowable credit cards in
your account.
• Your credit card transaction fails after three attempts.
• You want to add a card that has been previously added to
another AlertPay account.
• You do not recognize a credit card transaction and have
attempted to contact the seller.
• Your AlertPay account access has been limited.
AlertPay Balance
If you prefer not to use a credit card or if you reside in a country where credit card
services are not available, you can fund your AlertPay balance (e-wallet). You have
a few different options to choose from:
• Bank transfer (3-6 business days)
• Bank wire (2-5 business days)

MY WAY TO PAY
tm
• Money order (depending on post)
• Certified check/cashier’s check (depending on post)
We offer localized bank transfers in 46 countries :
How to deposit money into your AlertPay balance
As stated above, you have several options for depositing money:
Adding a bank in Canada/United States
Setting up your bank account is simple and completed in two stages. First you need
to add your bank account to your profile. You will then wait up to five business days
to receive two micro deposit amounts in your bank account.
Australia
Austria
Belgium
Bulgaria
Canada
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
French Guiana
Gibraltar
Greece
Greenland
Guadeloupe
Guernsey
Hong Kong
Hungary
Ireland
Italy
Lithuania
Malaysia
Martinique
Mayotte
Monaco
Netherlands
New Zealand
(Deposit only)
Norway
Poland
Portugal
Reunion
Romania
San Marino
Singapore
Slovakia
South Africa
Spain
Sweden
Switzerland
St. Pierre and
Miquelon
United States
United Kingdom
Germany
(withdrawal only)

MY WAY TO PAY
tm
3. Under “Financial”, click on “Bank Accounts”.
4. Choose country where your bank account is located and click
on “Next”.
5. Choose whether you would like to use your account for
bank transfers (deposits and withdrawals) or bank wires
(withdrawals only) and click on “Next”.
6. Enter bank details and click on “Next”.
7. Review details, accept the EFT authorization and confirm.
on “Next”.
5. Choose whether you would like to use your account for
AlertPay will send you two micro deposit amounts in your bank account within
five business days. Once you receive the micro deposits, you will see a message
waiting for you in the “Message Center” when your deposits are sent. Simply
click the status and enter in your two micro deposit amounts to confirm your bank
account.
Adding a bank outside Canada/United States
Here are the instructions for adding a bank account outside of North America:
4. Select the country where your bank account is located and
click on “Next”.
5. 5. Choose whether you would like to use your account for
6. Enter your bank account details and click on “Next”.
7. Review details and confirm.
4. Select the country where your bank account is located and
click on “Next”.
5. 5. Choose whether you would like to use your account for
6. Enter your bank account details and click on “Next”.

MY WAY TO PAY
tm
Please note: Micro deposits are only sent to American and Canadian bank
accounts. If your bank is not located in the United States or Canada, you do not
need to wait for micro deposits to be sent as your bank account has already been
added to your AlertPay account.
Initiating a bank transfer in Canada/United States
If you would like to deposit funds by bank transfer, first ensure you add your bank
account details to your AlertPay account. If you already have added a bank account
and you need to create a transaction, follow these instructions:
2. Click on “Deposit”.
3. Under Electronic Funds, click on “Bank Transfer”.
4. Select a bank account.
5. Enter the amount to transfer as well as any additional details
and click on “Next”.
3. Under Electronic Funds, click on “Bank Transfer”.
Initiating a bank transfer outside Canada/United States
To deposit funds by bank transfer outside of North America, first ensure you add
your bank account details to your AlertPay account. For instructions on how to add
a bank account, please visit this FAQ link: http://helpdesk.alertpay.com
If you already have added a bank account, and you need to create a transaction,
simply follow these steps:
3. Under “Electronic Funds”, click on “Bank Transfer”.

MY WAY TO PAY
tm
6. Review transfer details and confirm.
7. Print out your transaction summary page.
8. Initiate a transfer from your bank account to AlertPay’s bank
account*.
6. Review transfer details and confirm.
7. Print out your transaction summary page.
8. Initiate a transfer from your bank account to AlertPay’s bank
account*.
*You may do this using your bank’s online Internet banking facilities, by a telephone banking
service or in person at the branch.
Important: Please take note of your Bank Deposit Code. You will need to include
the Bank Deposit Code with your bank transfer to ensure your payment is applied
correctly. This code must be included in the “Details” or “Reference” area of your
bank transfer. Ensure that no information other than the Bank Deposit Code is
entered in the “Details” or “Reference” area of your bank transaction.
Once these steps are completed, the amount will be available in your AlertPay
account within 3 to 5 business days.
Initiating a bank wire (worldwide)
To send a bank wire, you will need to create a bank wire transaction, print out the
summary and provide the details to your bank/financial institution. Just follow these
simple steps:
2. Select “Deposit”.
3. Under “Electronic Funds”, click on “Bank Wire”.
4. Enter in transaction details and click on “Next”.
6. Print out summary.
2. Select “Deposit”.
3. Under “Electronic Funds”, click on “Bank Wire”.
4. Enter in transaction details and click on “Next”.
6. Print out summary.
The bank wire transaction is in pending status until we receive the bank wire.

MY WAY TO PAY
tm
Depositing by money order or certified/cashier’s check
Before sending a money order, certified check or cashier’s check to AlertPay, you
need to create a transaction in your AlertPay account. The transaction is “Pending”
until we receive and process your money order, certified check or cashier’s check.
Simply follow these steps to create a transaction:
3. Under “Mail”, click on “Money Order” or “Check”.
4. Enter in transaction details.
5. Confirm details.
6. Print out summary and note Reference Number.
3. Under “Mail”, click on “Money Order” or “Check”.
4. Enter in transaction details.
5. Confirm details.
6. Print out summary and note Reference Number.
Send money order, certified check or cashier’s check to the following address:
AlertPay Inc.AlertPay Inc.
Please include the Reference Number for your transaction along with your money
order, certified check or cashier’s check to avoid unnecessary processing delays.
How to withdraw money from your AlertPay balance
How to initiate a Bank Transfer withdrawal
If you already have added a bank account and you need to create a bank transfer
withdrawal transaction, follow these simple steps:

MY WAY TO PAY
tm
2. Click on “Withdraw”.
4. Select a balance.
8. Transaction created is in pending status.
4. Select a balance.
8. Transaction created is in pending status.
How to initiate a Bank Wire withdrawal
If you have already added your bank account for bank wire withdrawals, this is how
to withdraw your funds:
3. Under “Electronic Funds”, select “Bank Wire”.
4. Enter amount to withdraw, transaction details and click on
“Next”.
3. Under “Electronic Funds”, select “Bank Wire”.
4. Enter amount to withdraw, transaction details and click on
“Next”.
Withdrawals by bank wire are processed within 2 to 4 business days of the request
and are offered in the following currencies:
• US Dollars ($) Euro (€) GBP (£)
Please note that your AlertPay account must be verified to withdraw money by bank
wire. Bank wire withdrawals are not permitted in your primary currency if localized
bank transfers are offered in your country. For example, a US member can only
withdraw by bank wire in Euro and GBP.
*Please contact your bank to verify if they accept wires in the currencies listed
above. Also, if you would like the funds to be converted to another currency after
you receive the wire, you must verify with your bank whether the funds will be

MY WAY TO PAY
tm
converted automatically upon receipt or accepted as US Dollars, Euro or GBP. If the
funds are accepted as US Dollars, Euro or GBP, you may need to have your bank
convert the funds to your desired currency afterward.
How to withdraw by Credit Card
To withdraw your money by credit card, simply follow these steps:
2. Select “Withdraw”.
3. Select “Credit Card” as your withdrawal option.
4. Choose the credit card you would like to withdraw your
funds to. If you have not added a credit card yet, you will be
prompted to add one.
5. Select or edit a currency: USD, CAD, EUR, GBP, CHF, HKD,
NOK, SEK and DKK.
6. Click on “Next”. Your transaction will be pending for 2-4
business days.
2. Select “Withdraw”.
3. Select “Credit Card” as your withdrawal option.
4. Choose the credit card you would like to withdraw your
funds to. If you have not added a credit card yet, you will be
prompted to add one.
5. Select or edit a currency: USD, CAD, EUR, GBP, CHF, HKD,
NOK, SEK and DKK.
6. Click on “Next”. Your transaction will be pending for 2-4
business days.
Please note that there is a $5 USD for every credit card withdrawal transaction
created. The amount is deducted from the amount withdrawn.
How to withdraw by Check
If you would like to withdraw your funds by check, please follow these instructions:
3. Under “Mail”, click on “Check”.
4. Select balance.
5. Enter amount to withdraw and click on “Next”.
6. Review and confirm the transfer details.
7. Transaction created is in “Pending” status.
8. A check will be mailed out to you in the next 2 business days.
The time it takes for you to receive your check depends on
where you live and on the postal system.
3. Under “Mail”, click on “Check”.
4. Select balance.
5. Enter amount to withdraw and click on “Next”.
6. Review and confirm the transfer details.
7. Transaction created is in “Pending” status.
8. A check will be mailed out to you in the next 2 business days.
The time it takes for you to receive your check depends on
where you live and on the postal system.

MY WAY TO PAY
tm
Please note: Checks are issued to the name and address that appear on your
AlertPay profile.
About “business days”
A business day falls between Monday to Friday and does not include weekends.
If you initiate a transaction on a Monday, the following day is considered the first
business day.
About mail deposits and withdrawals
If you deposit by certified check/money order, we will process your transaction
within two days of receipt. If your funds have not been deposited within three weeks,
please call Customer Support to confirm if we have received it. If not, please cancel
your certified check/money order and send it again.
If you withdraw your funds by check, we will process your transaction within two
business days, but you may only receive your check within three weeks due to
postage. If you do not receive your check within this time frame, please contact
Customer Support.
Buyer
Protection
You can shop online as much as you please and never have to worry about the
security of your personal information! With our fraud prevention tools and effective
security measures, we shield your sensitive details from sellers so you can relax
and enjoy your online shopping experience.
With AlertPay, your purchases are safe with us. Here’s why:
Refunds
You can ask a seller for a refund within the first 14 days of the purchase and the
funds will be credited back to the original payment source. To request a refund, you
must contact the seller directly. You can find their email address in the transaction
history of your AlertPay account’s Overview.
If the seller does not issue your refund within 14 days, you can file a transaction
dispute and we will mediate a resolution.
Please note that you should review the seller’s Terms of
Service and Refund Policy, if applicable, before making
your purchase since not all sellers issue refunds for their
goods and services.
Please note that you should review the seller’s Terms of
Service and Refund Policy, if applicable, before making
your purchase since not all sellers issue refunds for their
goods and services.

MY WAY TO PAY
tm
As per our User Agreement, we are under no obligation to issue a refund since we
only process payments and do so under the assumption that all of our members
take responsibility for their purchases and the due diligence they are expected to
perform.
Transaction Dispute Resolution
We will mediate a resolution between you and a seller if you buy something online
and are not satisfied. These are typical reasons for filing a dispute:
• You did not receive your purchase.
• You received something different than what you paid for and/or what the
seller described.
You can communicate with the seller and reach a mutually agreeable resolution by
filing a dispute with AlertPay first — this is far better than a chargeback, which will
result in an immediate account suspension.
Unauthorized Transaction Protection
If you notice an unauthorized transaction on your credit card statement, we will help
you every step of the way. Our Customer Support team is available for live calls
from Monday to Friday between 9:00 a.m. to 5:00 p.m. EST and by email.
Buyer Protection Tips
We help as much as we can where your online security is concerned, but you can
still take charge. Here’s how:
Watch out for items with delayed shipping.
If the shipping date is more than 20 days after the payment date, there is
more risk involved. And you can only request an official refund through
AlertPay within 14 days of the purchase.
Establish a rapport with the seller.
Ask all of the necessary questions before purchasing so you know who
you’re buying from.
Purchase from verified sellers only.
Just call Customer Support and we will gladly tell you if they are verified –
just have the seller’s email address handy.
Be careful with high value and popular items.
Do some homework to make sure that the seller and their goods are
legitimate.
Keep an eye on international sellers.
There is more risk involved with international transactions, so use your
best judgment.
Watch out for items with delayed shipping.
If the shipping date is more than 20 days after the payment date, there is
more risk involved. And you can only request an official refund through
AlertPay within 14 days of the purchase.
Establish a rapport with the seller.
Ask all of the necessary questions before purchasing so you know who
you’re buying from.
Purchase from verified sellers only.
Just call Customer Support and we will gladly tell you if they are verified –
just have the seller’s email address handy.
Be careful with high value and popular items.
Do some homework to make sure that the seller and their goods are
legitimate.
Keep an eye on international sellers.
There is more risk involved with international transactions, so use your
best judgment.

MY WAY TO PAY
tm
SubscriptionsAlertPay supports subscription payments to handle pre-authorized recurring online
subscriptions, magazines, newsletters and/or donations. Some payments can recur
every day, week, month, six months or year depending on the subscription type and
the seller’s Terms of Service. Subscription payments are automatically deducted
from the credit card you have on file or from your AlertPay balance, depending on
your payment preferences.
How to set up a subscription
On a seller’s website, you will see a “Subscribe Now” button. Click on the button
and review and complete the payment process. Payments can be taken from your
AlertPay balance or credit card, depending on your payment preferences.
If you would like to view your subscription payments, please do the following:
3. Under “Financial”, select “Subscriptions”.
4. Under “Subscriptions Purchased”, you can search for the
subscription by name, Reference Number or by the seller’s
email address.
3. Under “Financial”, select “Subscriptions”.
4. Under “Subscriptions Purchased”, you can search for the
subscription by name, Reference Number or by the seller’s
email address.
Payment States
The following is a list of Payment States and what they mean:
Scheduled: Buyer has set up a payment schedule with the seller.
Re-scheduled: The payment has been re-scheduled due to insufficient funds in the
account.
Completed: When a buyer has successfully paid a seller.
Failed: The payment has exceeded the maximum number of payment attempts and
has failed. This will also cancel the subscription.
Payment Categories
The following is a list of Payment Categories and what they mean:
Reference Number: The Subscription Reference Number is used internally by
AlertPay and by the seller. Click on the Reference Number to see the subscription
details.

MY WAY TO PAY
tm
Name: Name of the subscription payment.
Status: Status of the subscription.
Trial: Trial amount and duration.
Interval: Amount paid at regular intervals and length of time the member has
subscribed to the subscription.
Next Run: Next scheduled payment for that subscription.
Subscription Payments with a Credit Card
You can pay for your subscription with a credit card, but you must set this up in your
“Payment Preferences” in your AlertPay account. Just follow these instructions:
2. Under “Profile”, click on “Financial”.
3. Select “Payment Preferences” and make the necessary
changes to the first preference on the list.
2. Under “Profile”, click on “Financial”.
3. Select “Payment Preferences” and make the necessary
changes to the first preference on the list.
Please note that you may have to add a credit card to your AlertPay account to do
this.
Please note that your subscription payments will always
be taken from your AlertPay balance first. Even if you
have added a credit card to your account and set up your
subscriptions to use your credit card as a funding source,
our system will always try your AlertPay balance first in
case it has enough funds to pay for the subscription pay-
ment.
Please note that your subscription payments will always
be taken from your AlertPay balance first. Even if you
have added a credit card to your account and set up your
subscriptions to use your credit card as a funding source,
our system will always try your AlertPay balance first in
case it has enough funds to pay for the subscription pay-
ment.

MY WAY TO PAY
tm
Security and
Verification
With AlertPay, we take care of the risk while you search for that perfect online
deal! With sophisticated security measures and various ways to authenticate the
identities of our members, your personal information is safe with us.
State-of-the-Art Security
SSL encryption helps prevent eavesdropping and tampering when transmitting
personal information online. Sending info without SSL encryption is like passing a
private note that is written with permanent marker — anyone can see it. But when
using SSL encryption, it’s like the private message is written with a magic marker,
shielding your information from those not authorized to view it.
Account Verification
To authenticate the identities of our members, you must complete the necessary
verification procedures when and if requested by any of our representatives. You
can also elect to verify your account to enjoy more benefits and less hassle when
making online payments, sending money, crediting their AlertPay account or
withdrawing money from it.
Required verification procedures
To start the verification process, just follow these steps:
2. Under “Profile”, click on “Personal”.
3. Select “Verification”.
4. Complete as many verification procedures as specified on the
page.
5. If you have a Business account, you must also submit a proof
of ownership for your business.
2. Under “Profile”, click on “Personal”.
3. Select “Verification”.
4. Complete as many verification procedures as specified on the
page.
5. If you have a Business account, you must also submit a proof
of ownership for your business.
Bank Account Confirmation (US only)
Once you add your bank account for electronic funds transfer, we send two micro
deposits - each one under $0.15 - to confirm that your bank account is valid. Please
note that you must confirm these micro deposits in your AlertPay account.
To complete a Bank Account Confirmation, please follow these steps:

MY WAY TO PAY
tm
2. Click on “Become Verified”.
3. Under “Verification Type”, select “Bank Account
Confirmation”.
on “Next”.
5. Choose “Bank Transfers” and click on “Next”.
Confirmation”.
on “Next”.
Credit Card Validation
For Visa and MasterCard validation, we send $0.01 to your credit card. A four to
six-digit credit card validation code will also appear on your credit card statement
next to the micro deposit. After you submit this code to AlertPay, your limit will be
automatically increased.
For American Express validation and for some Visa and MasterCards that cannot
receive validation codes, we will charge your card an amount between $1.00-2.00.
When this charge appears on your credit card statement, you must confirm the
exact amount in your AlertPay account; afterward, you will be refunded for the
charge to your AlertPay account.
Please note that you will not receive a validation code for AmEx credit card
validation.
How to validate Visa/MasterCard
To complete our credit card validation process, please follow these instructions:
1. Login to your account and click on the “Profile” tab.
2. Under “Personal”, click on “Verification”.
3. Click on the “Become Verified” button.
4. Under “Verification Type”, select “Credit Card Validation”
1. Login to your account and click on the “Profile” tab.
2. Under “Personal”, click on “Verification”.
3. Click on the “Become Verified” button.
4. Under “Verification Type”, select “Credit Card Validation”

MY WAY TO PAY
tm
In 2-3 business days, a validation code will appear on your credit card statement.
Once you receive it, you must confirm it in your AlertPay account.
If you do not use online banking, you may call your bank for your validation code or
wait for your monthly statement. While you wait for your validation code, you may
still use your credit card to make purchases.
Once you obtain your credit card validation code, please log into your AlertPay
account and select the credit card you are attempting to validate and submit the
credit card validation code.
Phone Validation (Mobile phones only for members outside of North
America)
To validate your phone number, you will be prompted to choose a phone number
listed in your account. You will also be given the option of adding a new number.
After choosing or adding a phone number, select “Request validation code” and you
will receive an automated phone call or text with a validation code. You must enter
the code in the provided field.
Once you enter the code, phone validation will be complete. Please note that we are
not responsible for any texting fees your phone company might charge you.
Account verification for Canadian members
If you reside in Canada, account verification is different than it is for the rest of
our members. You must complete two of the three following simple procedures by
logging into your AlertPay account clicking on “Become AlertPay Verified” in the
Message Center:
5. Add a credit card to the account if necessary.
6. Once you have added your card, click on the “Validate Card”
link next to the appropriate card.
5. Add a credit card to the account if necessary.
6. Once you have added your card, click on the “Validate Card”
link next to the appropriate card.
• Bank account confirmation
• Credit file confirmation*
• Attestation with photo ID and proof of address
• Bank account confirmation
• Credit file confirmation*
• Attestation with photo ID and proof of address
*This will not affect your credit in any way.

MY WAY TO PAY
tm
Bank Account Confirmation
Once you add your bank account for electronic funds transfer, we send two micro
deposits to confirm that your bank account is valid. This also allows us to verify your
identity. Please note that you must confirm these micro deposits in your AlertPay
account.
To complete a Bank Account Confirmation, please follow these steps:
Confirmation”.
on “Next”.
Confirmation”.
on “Next”.
Credit File Confirmation
For Credit File Confirmation, we submit your name, address and date of birth to a
credit bureau to verify your identity. You are *not* required to submit your Social
Insurance Number or Driver’s License. Credit File Confirmation *will not* affect your
credit in any way.
To complete a Credit File Confirmation, please follow these steps:
3. Under “Verification Type”, select “Credit File Confirmation”
and click “Next”.
4. Fill in the necessary information. Please do this carefully
as you will only have one chance to submit a Credit File
Confirmation. If you submit incorrect information, you will have
to use another verification procedure.
5. Click “Next”, then “Finish”.
3. Under “Verification Type”, select “Credit File Confirmation”
and click “Next”.
4. Fill in the necessary information. Please do this carefully
as you will only have one chance to submit a Credit File
Confirmation. If you submit incorrect information, you will have
to use another verification procedure.

MY WAY TO PAY
tm
Attestation (with supporting documents)
An Attestation is a form that you must fill out and have signed by an authorized
signatory. To get the form signed, you must provide the authorized signatory with a
proof of address and a photo ID. Once signed, you must submit the form with your
proof of address and photo ID to us.
To submit an Attestation, please follow these steps:
3. Under “Verification Type”, select “attestation form” which
appears in green. You will be able to view the form.
4. Print it out, bring it to your authorized signatory, have them fill
out the form and sign it. You must also present them with a
valid proof of address and photo ID.
5. Then follow steps 1 - 2 again. Under “Verification Type”,
select “Attestation”.
6a. To mail the document, click the “I want to mail in my
documents” box and send the Attestation, photo ID and
proof of address to the address provided. See section on
Verification.
6b. To upload the document, ensure that you have scanned it
into your computer, then click on “Browse” and select your
Attestation document.
3. Under “Verification Type”, select “attestation form” which
appears in green. You will be able to view the form.
4. Print it out, bring it to your authorized signatory, have them fill
out the form and sign it. You must also present them with a
valid proof of address and photo ID.
5. Then follow steps 1 - 2 again. Under “Verification Type”,
select “Attestation”.
6a. To mail the document, click the “I want to mail in my
documents” box and send the Attestation, photo ID and
proof of address to the address provided. See section on
Verification.
6b. To upload the document, ensure that you have scanned it
into your computer, then click on “Browse” and select your
Attestation document.
Authorized signatories are typically one of the following:
• Court clerks and deputy clerks
• Lawyers
• Notaries
• Mayors, clerks and secretary-treasurers in all municipalities, but only within
the limits of their municipality
• The Secretary General, associate secretaries general and associate
secretaries of the National Assembly
• Justices of the peace
• Doctor, chiropractor, optometrist, school principal, dentist, pharmacist,
chartered accountant, professional engineer or veterinarian.

MY WAY TO PAY
tm
Contacting
Customer
Support
If you need some help setting up your AlertPay account, need more information
about us and making payments through our service or are experiencing some
issues with a payment, please check our FAQ or call Customer Support if you can’t
find an answer to your question.
Before contacting Customer Support, please read these tips to make your
experience as positive as possible:
1. Check your AlertPay account first.
If you have a charge you do not recognize on your credit card or bank
statement, login to your AlertPay account and check your transaction history
before contacting us.
2. Be prepared to verify your personal information.
To ensure the security of your account and our network, we will ask for your
full name, address and other personal information. We may also ask for the
last four digits of your credit card or bank account number and the date of your
last AlertPay transaction.
3. Make sure you are the account holder.
We can only discuss account-specific information with the primary account
holder. Otherwise, we will need their verbal authorization to speak with
secondary account users.
4. Inquiries concerning bank transfers can only be processed if your
transaction has been pending for more than 6 business days.
Bank transfer transactions can take up to 6 business days to complete.
5. Remember that we are here to help you!
If you calmly and clearly communicate your concern, we will be better able to
resolve it.

8255 Mountain Sights
Suite 100
Montreal, Quebec
H4P 2B5
+1(514) 748-5774
bizdev@alertpay.com
www.AlertPay.com
© 2010 AlertPay Inc. All rights reserved. AlertPay and AlertPay logos are registered trademarks of AlertPay Inc.
Designated trademarks and brands are the property of their respective owners.

AlertPay Shoppers Guide

Recommandé

Recommandé

Contenu connexe

Dernier

Dernier (20)

En vedette

En vedette (20)

AlertPay Shoppers Guide