Alexander Best is a Project Manager and LEAN Navigator with over 10 years of experience in project management, process improvement, and change management. He has managed projects across multiple industries including financial services, insurance, pharmaceuticals, and more. Alexander is proficient in various project management methodologies including PRINCE2, LEAN/SixSigma, Agile, and ITIL. He aims to bring clear communication and a solution-oriented approach to his roles.

1. ALEXANDER BEST
Projectmanager – LEAN/SixSigma
Amsterdam
Roles
Project Manager
Business & Management Consultant
LEAN Navigator / E2E Improvement
Consultant
Training
Prince2 Practitioner
ITIL Foundation
IPMA-D
LEAN/SixSigma yellow belt
Leadershiplaboratorium
HBO Bachelor of Business
Administration
Banking Foundation
Internal company training, including
Effective Leadership, Coaching and
Corporate Sustainability
Competences
Activities
Consultancy
Projectmanagement
ITIL
Company Analysis
Company Process Improvement
Change Implementation and
Management
Configuration Management
Continuity Management
Information Analysis
Quality Control
Problem Management
Service Desk and Incident Management
Benefit Management
Stakeholder Management
Release Management
Portfolio-, Program- and Project support
(P30)
Business Processes
Performance Management
LEAN
Coaching
Asset Management
Configuration Management
Customer Service
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Summary
Alexander Best is a Project Manager / LEAN Navigator who operates with
utmost care and attention. He has a preference for an international work /
cultural environment. He is able to spot similarities between different
groups and issues within a project, anticipate these and work around
them. Within projects, colleagues describe him as a highly valued
colleague and team player.
With a background in project support, infrastructure and technical
maintenance, Alexander has a good perspective on multiple aspects for
the execution of projects.
In addition, the bilingual education (English / Dutch) and recent projects
abroad add value to his input.
Currently he continues to develop in Projectmaintenance, Prince2 and
LEAN/SixSigma.
Qualities: - communicative
- Analytical
- Accurate
- Assertive
- Flexible
- Independant
- Open
He has a pragmatic, flexible and solution-oriented method of operating,
understanding of complex situations and the ability to empathise with
customers' ideas. He can also act as coach for colleagues in order to
achieve a higher quality end product.
Alexander can act as a link between various parties (including third parties
and suppliers) and ensure proper alignment of interests at all levels of an
organization.
Besides his work Alexander is a passionate sportsman (former Dutch
karate champion, National Open Class), instructor and board member.
Motivation
The role of project manager / LEAN navigator is consistent with both my
experience and training. I am someone who prefers to operates through
clear communication with people in a team. As project manager with
background in project support, I have a good view of requirements for
monitoring and managing various projects. By working with LEAN I had
the opportunity to document ITIL processes and improvements in various
business environments. I look forward to projects which tickle my
motivation and curiosity.
The last two-and-a-half years I focused on process- and management
improvement through various LEAN / SixSigma projects in a complex work
environment. My dutch / english background and language skills (German,
French) have been of benefit to these international assignments. Using
this prior experience, I expect to be able to bring added value to a project.

2. Branches
Financial Services
Insurance
Pharmacie
Languages
Dutch
English
German
France
Products
SDM12
Remedy
Clarity
BMC Remedy Service Desk
KanbanFlow
Office Suite
Methods
Change Management
PRINCE2
IPMA-D
LEAN/SixSigma
Agile
SCRUM
BISL
ITIL v2
Flowcharts
ISO 9001 Management Systems
P3O (Portfolio-Program-Project Office)
RACI
TMap
Waterfall model
Opdrachten1
End-to-End Improvement Consultant
Atos Worldline, feb 2015 – nov 2015
(England, France)
Same as LEAN Navigator (see below)
- International work environment
- Change Management
- Process Improvement
- Project Definition & Implementation
- Requirement/Benefit Management
- Scope Management
- Time Management
- Cost Management
- Quality Management
- Communications Management
- Risk Management
- Continuïty Management
LEAN navigator
Atos MS, apr 2013 - dec 2014
(Belgium, Germany, Slovakia, India)
Within the current Atos LEAN program, all processes, offices and
teams of Atos will be analyzed by the LEAN teams.
By applying the LEAN / Six Sigma principals, all aspects of the
functioning of Atos are reviewed and improved where possible. The
teams will be guided during the LEAN process at all levels (from
engineers to (sr) managers) for the introduction of new methods,
processes and / or techniques.
As LEAN navigator, I was responsible for running multiple analysis and
the supervision of an assigned team during all phases of the LEAN
process.
The end result of each wave is an increase in quality, productivity,
efficiency and customer satisfaction.
Risk Acceptance manager Siemens Hardware Refresh program
Atos/Siemens, oct 2012 - dec 2012
(Germany)
Following the acquisition of part of Siemens, Atos needs to implement
the Atos way-of-work at the former Siemens.
For propagating (care workshops), monitor and where possible
improving the Risk Acceptance process within the Hardware Refresh
program requires a central point of control.
By setting up a continuous process of progress reporting and data
analyses, the resulting insights can be proactively acted on in order to
improve internal processes.
End result was a central service for reporting and tracking of risk
analyses, integrated process monitoring and RACI matrix.
Release- / Projectmanager Apllication Maintenance
IMPACT/VPS
Rabobank Nederland, feb 2012 - may 2012
Rabobank Netherlands project management activities are being
reviewed and, where necessary, optimized.
Through structured planning, initiation- and progress monitoring of the
project managers toolbox during the processing of new SEPA- and
Payment RFCs, a smooth internal process is guaranteed. This is done
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Dit is een selectie van, voor deze aanvraag relevante, opdrachten
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3. using Prince2 and IPMA principles.
Through a structured dialogue with supplier, test team, implementa-
tion workshop manager and customers, as well as coördinated
supervision of the different teams, I developed an integrated work
planning.
End result was a complete overview of activities and planning for all
project managers. This makes a coordinated planning for the entire
team possible.
Task- and Releasemanager Nationale Nederlanden
Nationale Nederlanden, jan 2011 - feb 2011
Temporary addition to the management team for Task / Release and
Project Management.
2 days per week Task Management for Project Life Foundation. The
remaining 3 days Release Manager for Labora and project
management for several small projects within the domain Labora
Task Management: Review planning, create resource planning, deliver
tasks within time / budget and specified quality.
Project /Release management: project-implementation within time,
scope and budget.
Task- and Release-manager KPN MCCS
KPN, jul 2010 - dec 2010
Atos Origin maintains KPN's customer administration package MCCS.
Adding new customers to MCCS, as well as the modifications, updating
and innovations to the MCCS package, are done by the Innovation
department within KPN Atos, both functional and technical.
Through my activities and resource planning, daily activities and tasks
of the technical MCCS team were tracked. For the smooth running of
daily operations, the team is supplied with task-planning tasks and
potential operational obstacles need to be pro-actively prevented.
End result is a structured planning of daily work for the MCCS team
and a clear understanding of activities.
Project Controller Retail Internet
ING bank, mar 2010 - jun 2010
With the merger of the former Postbank and ING (project TANGO)
project-support for the new organization needs to be introduced.
The Retail Internet Software department does not have project
support for it’s project leaders. Due to lack of time, progress reports
and basic administration such as presence / absence, was not set up.
Also, more knowledge to work with the newly introduced tool Clarity
for project administration and supervision / guidance is needed.
By implementing PMO (project support) within the new organisation,
new reporting processes are implemented. During this process, I also
organized workshops for the use of Clarity.
End result is a structured PMO organization within the RI program and
an informed use of the Clarity package.
Preparation and roll-out of central logging
KNMP (Koninklijke Nederlandse Maatschappij voor de Pharmasie),
nov 2009 - jan 2010
KNMP created the ORIA application to serve as a centralized logging
platform for pharmacists. An audit by the Inspection Service (central
government) found that registration of communication between
different regions of pharmacists was lacking. By creating the DPA
(Pharmaceutical Services Platform) KNMP, using ORIA, introduces a
new service in the market.
The rollout of central logging to the different NL-regions is the first
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4. phase of this program.
As implementation-employee, I communicated with external parties
(application vendors) and supervised the rollout of the package to
various regions in the NL.
Intergrating WiFi in existing office-infrastructure
Rabobank Nederland, mar 2009 - jul 2009
Rabobank Netherlands is introducing a wireless network to be able to
support flexible working for all staff and visitors on their premises. All
premises of Rabobank Netherlands have a standard, wired
infrastructure for ICT. The option of wireless Internet is added in order
to work more flexibly.
Measuring, planning and execution of the work is done by a third
party. Coordinating operations is done by the Rabo project manager.
My daily scheduling of deployment activities and aligning these with
local Rabobank Offices provided smooth introduction of the wireless
network to all employees.
The end result is a more flexible work environment provided to all
employees.
National roll-out secundair glasfiber-netwerk
Rabobank Nederland, sep 2008 - jul 2009
Rabobank Netherlands introduces a redundant fiber optic network to
all (sub)offices within the Netherlands. The planning, coordinating,
monitoring and execution of work by the various parties must be
coordinated. Existing offices are already connected to the Rabobank
network. In order to ensure continuity of services, the larger offices
are provided with a second, redundant connection.
Local offices have been allowed to choose whether or not to use this
option. The offices have indicated that they do want a secondary
connection will be connected.
Aligning activities in and around the office is centrally done by me
from Zeist.
End result is a coordinated planning of activities in and around
Rabobank offices for connection of the secondary network.
Set up PMO PMI Savings
ING/Postbank, may 2008 - jul 2008
Because of the many developments within the ING / Postbank and no
central coordinating, different departments within the organisation
have their own ways / formats designed to deliver financial
management reporting.
The new project office will provide support to the project managers
within ING / Postbank (PMI Savings division) in various projects and
coordinate reporting.
To gain insight into the various reports and in order to consolidate
them into a single format, I create an inventory of the different
reporting methods.
End result is a uniform reporting format for different departments.
UWV Configuration Manager
UWV, dec 2007 - apr 2008
During the merging of UWV and CWI (unemployment offices) all
processes within the UWV are analysed. The management of
documentation of the various departments should be done in-house
(currently not the situation).
Managing document versions in different processes within the UWV is
now done externally. For the processing of this documentation, and
availability of the latest document-version within the organization, a
new tool will be tested and implemented.
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5. When selecting an appropriate application for documentation
management, I searched for the knowledge available within the Atos
Origin organization.
End result was setting up a SharePoint server and introducing it to all
UWV staff.
Transformation ICT-helpdesk procedures
Wyeth Pharmaceuticals, sep 2007 - dec 2007
Wyeth Pharmaceuticals has an in-house department that takes care of
management and maintenance of hardware and software.
The work of the IT team should be streamlined for efficient processing
of created tickets.
Through the screening of the existing team and processes, I propose
an improvement plan. This is, after consultation with the team and
management, then implemented by me.
End result was the introduction of a dispatch function as a central
distribution of incoming requests. This led to a more efficient
processing of tickets.
Overview of assingments
Assingment Customer Period
End-to-End Improvement Consultant
LEAN navigator
Atos Worldline
Atos MS
feb 2015
apr 2013
nov 2015
dec 2014
Risk Acceptance manager Siemens Hardware Refresh
program
Atos/Siemens oct 2012 dec 2012
Sr. PMO Siemens Hardware Refresh program Atos/Siemens jun 2012 dec 2012
Release- / Project Manager Apllication Maintenance
IMPACT/VPS
Rabobank Nederland feb 2012 may 2012
sr. PMO PIM Rabobank and Service-expert configuration
management
Rabobank Nederland mar 2011 dec 2011
Task- and Release Manager Nationale Nederlanden Nationale Nederlanden jan 2011 feb 2011
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6. Task- and Release Manager KPN MCCS KPN jul 2010 dec 2010
Project Controller Retail Internet ING bank mar 2010 jun 2010
Preparation and Roll-out Central Logging KNMP (Koninklijke Nederlandse
Maatschappij voor de
Pharmacie)
nov 2009 jan 2010
Implementation WiFi in exisint office-infrastructure Rabobank Nederland mar 2009 jul 2009
National roll-out secundair glasfiber-netwerk Rabobank Nederland sep 2008 jul 2009
Setup project office ING/Postbank may 2008 jul 2008
Configuration Manager UWV dec 2007 apr 2008
Transformation ICT-helpdesk procedures Wyeth Pharmaceuticals sep 2007 dec 2007
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Meer informatie over dit CV: Johan Taal (+31 6 5364 5354)
Atos Nederland BV
Burg. Rijnderslaan 20
1185 MC Amstelveen
nl.atos.net
Atos is een internationale IT-dienstverlener met een jaaromzet van 8,7 miljard euro. Het bedrijf biedt
werk aan 78.500 collega’s in 42 landen. Wereldwijd levert Atos aan haar klanten hi-tech transactie-
services, advies, systeemintegratie en managed services. Atos focust op het aanbieden van zakelijke
technologie die klanten vooruit helpt en in staat stelt hun onderneming van de toekomst te creëren.
Atos is de wereldwijde IT-partner voor de Olympische Spelen en staat genoteerd aan de Paris Eurolist
Market. Atos opereert onder de namen Atos, Atos Consulting, Atos Worldline en Atos WorldGrid.

7. Task- and Release Manager KPN MCCS KPN jul 2010 dec 2010
Project Controller Retail Internet ING bank mar 2010 jun 2010
Preparation and Roll-out Central Logging KNMP (Koninklijke Nederlandse
Maatschappij voor de
Pharmacie)
nov 2009 jan 2010
Implementation WiFi in exisint office-infrastructure Rabobank Nederland mar 2009 jul 2009
National roll-out secundair glasfiber-netwerk Rabobank Nederland sep 2008 jul 2009
Setup project office ING/Postbank may 2008 jul 2008
Configuration Manager UWV dec 2007 apr 2008
Transformation ICT-helpdesk procedures Wyeth Pharmaceuticals sep 2007 dec 2007
6 van 6
Meer informatie over dit CV: Johan Taal (+31 6 5364 5354)
Atos Nederland BV
Burg. Rijnderslaan 20
1185 MC Amstelveen
nl.atos.net
Atos is een internationale IT-dienstverlener met een jaaromzet van 8,7 miljard euro. Het bedrijf biedt
werk aan 78.500 collega’s in 42 landen. Wereldwijd levert Atos aan haar klanten hi-tech transactie-
services, advies, systeemintegratie en managed services. Atos focust op het aanbieden van zakelijke
technologie die klanten vooruit helpt en in staat stelt hun onderneming van de toekomst te creëren.
Atos is de wereldwijde IT-partner voor de Olympische Spelen en staat genoteerd aan de Paris Eurolist
Market. Atos opereert onder de namen Atos, Atos Consulting, Atos Worldline en Atos WorldGrid.