Social media 101, september 9
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Social media 101, september 9
- 1. Social Media 101 for Business With Special Guest Brenda Mahoney, Co-Owner of Vin Gogh Paint and Sip Studio
- 2. Your Facilitator • Alex Kulas • Program Facilitator and Training Development with AWE • B.Com in Entrepreneurial Management, Diploma in Marketing • Social Media Consultant and Addict
- 3. Who are you? • Name • What stage of business you’re at: start-up, operating 2+ years, growing? • Is your business (or theoretical business) B2B or B2C? • What specific question do you need help with today?
- 4. Social Media isn’t going away, and if you are a small business you wouldn’t want it to!
- 5. What is Social Media? Any website or mobile phone function that allows you to share content and ideas with other people.
- 6. What are the main social media sites? • Your blog • Facebook • Twitter • LinkedIn • YouTube • Pinterest • Instagram
- 7. There’s good news! You do not need to be active on all of the platforms.
- 8. Social Media Explained • Twitter: I am eating a #donut • Facebook: I like donuts • Four Square: This is where I eat donuts • Instagram: Here’s a vintage photo of my donut • YouTube: Here I am eating a donut • LinkedIn: My skills include donut eating • Pinterest: Here’s my donut recipe
- 9. What platforms should I use? • Depends on the business you have – How does your target market look for what you provide? • Everyone should have a Facebook page and a website that includes a blog regardless of what you do • Once you become experienced at blogging and using Facebook, you can branch out and decide on new platforms that make sense.
- 10. What are the main benefits of Social Media? • You can now contact thousands of people that you never could before • You can have your customers do your marketing for you as Facebook Fans and Twitter followers share their experiences with you and your business • Social media lets you reveal more of your business and what you can offer to people who are listening
- 11. Why even bother with Social Media? • Get badly needed feedback and reviews • Answer and address complaints quickly • Share photos to increase location and product awareness • Grow your mailing list • Hold contests to increase your following: https://www.youtube.com/watch? v=mi4NeoMYCMM • Study, study, study!
- 12. Create Brand Advocates • 71% of all customer complaints go unanswered on Twitter. • 46% of online customers expect customer service on Facebook. Only 23% of brands provide it.
- 13. 71% of consumers who experience a quick and effective response on social media are most likely to recommend that brand to others!
- 14. The Dangers of Social Media for Small Business • People are mean and overly critical behind a computer screen • Bad timing and poor planning can be deadly • Laws can be broken • Privacy is an issue
- 15. More about the major platforms…
- 16. Facebook • 1.44 billion monthly active users • Market leader for social networking • Average user spends 55 minutes a day on Facebook • Track all posts through insights, see what your clients are interested in
- 17. Facebook Age and Gender Demographics • 87% of adults 18-29 use Facebook • 73% of adults 30-49 use Facebook • 63% of adults 50-64 use Facebook • 56% of adults 65+ use Facebook
- 18. Twitter • 302 Million Monthly Active Users • 500 Million Tweets Sent Per Day • 80% of Active Users are on Mobile Devices
- 19. Twitter Age and Gender Demographics • 37% of adults 18–29 use Twitter. • 25% of adults 30–49 use Twitter. • 12% of adults 50–64 use Twitter. • 10% of adults 65+ use Twitter.
- 20. Instagram Instagram has overtaken Facebook and Twitter as the network with the largest population of young users. •300 Million Monthly Users •75 Million Daily Users •20% of Internet Users Are On Instagram
- 21. Instagram
- 22. Instagram Age and Gender Demographics • 53% of 18-29 year olds use Instagram • 25% of 30-49 year olds use Instagram • 11% of 50-64 year olds use Instagram • 6% of 65+ use Instagram
- 23. LinkedIn • Market yourself • Use a professional photo • Complete your professional profile • Know your tagline • Make connections • Get Recommendations • Join relevant groups
- 24. Pinterest • Converts browsers into potential buyers • Drives traffic to your website • Users engagement is described as highly addictive • https://www.youtube.com/watch?v=AfyByLwiIe8
- 25. YouTube • Promote what your company is doing through videos • Add videos to your website • Share videos with your existing customers and clients • Show off a product or service • Bring testimonials to life
- 27. How do I manage my social media? • Don’t spread yourself too thin! • Know where your target audience is hanging out online • Measure each post and how you interact with your audience
- 28. The Content Calendar • Create a content calendar – Decide what to post, where to post and how often to post for each network – Schedule content ahead of time to save you time! Use apps such as HootSuite or Sprout Social – Make sure that you aren’t posting everything everywhere. What works for Facebook doesn’t necessarily work for Twitter.
- 30. If you’re just starting after today, do this first. 1. Make sure you have a website and a blog 2. Set up a Facebook Page 3. Decide where else you need to be after you get a good grip on your content
- 31. Social Media Resources • HootSuite: scheduling, great tips and tricks e-mailed regularly • Mention: Google Alerts for the social web. It includes mentions of your brand or keywords you want to monitor on social networks, forums, blogs, and more • Buffer: Social media publishing plus powerful analytics • Feedly: Content discovery. Finding great content to share with your audience is easy with Feedly.
- 32. Questions?
Notes de l'éditeur
- All your social media activities should in some way be about growing your blog and website and email database and you can only do that with amazing content.
- Social Media sites like Twitter and Facebook provide you with a really good way of getting feedback. It’s almost like it’s an online survey. Want to know how people felt about their dining experience in your café? Go on Facebook and ask them. This takes some bravery because you have to be prepared for negative feedback. But negative feedback is so important because it helps you improve your services If you have a business with a physical location then uploading a gallery of photos on Facebook can be an excellent way to introduce people to your location. If you have a physical product you can do the same – upload photos and show people what they are getting or how it is made. As you are probably realizing, social media for small business is all about making meaningful connections with people. By sharing photos you are breaking down “web barriers” and reminding people that you are around and your product is really really good. Grow your mailing listInternet marketers say that a mailing list of 10,000 subscribers is worth at least $100,000 a year to your business. With that in mind, you need to use social media to start capturing as many loyal and engaged email subscribers as possible. Here are some reasons why: You can promote new productsImagine selling a widget to a young lady for $50. You get her email address and then the next time you have a widget sale you email her and all the other widget lovers. You instantly boosted your sales for free. You can promote eventsGot an event or a lunch coming up? Email your list. You can get helpNeed help from your loyal customers promoting a new product or perhaps a new store location? Just ask. If you can direct your social media activities so that you capture email subscribers you will be setting your business up for a lot of success in the future. Hold contests to increase your following Facebook contests are really big nowadays. It basically consists of giving away some really cool prize in order to attract more Facebook followers and get the word out about your business. You have to be careful though as some contests are against the terms of service and can get your page banned. Research is important. When holding a contest you should make sure that you have a really nice prize (worth at least hundreds of dollars) and an entry method that is exciting and simple.
- Use a professional photo. The ideal size for a LinkedIn profile pictures is between 200 x 200 px and 500 x 500 px. Often times your photo will display differently across LinkedIn (see image to the right). It should be clear and professional. If you’re trying to come across as a friendly business owner, that’s something to keep in mind as well. Complete your professional profile. LinkedIn is a place where you can put all of your work experience. Include any and all experience that you think will help showcase your personality and your brand. Keep in mind you don’t have the “1 page” rule on LinkedIn like you do with a resume. If there are certain skill sets you want to elaborate on LinkedIn is a place to do that. Your summary. In order to add a bit more of a personal touch to your LInkedIn profile I suggest completing a summary of yourself. This is a great place to talk candidly about why you started your business and what it means to you. Furthermore, if you are looking to gain specific connections on LinkedIn for a certain purpose, here’s a good place to point that out. Try to keep it short and entertaining. Use keywords. Not only should you use keywords in your profile, but you should also include some keywords in your summary. Often people will be looking for someone with a very specific type of experience. Your tagline. This is a great place to emphasize your brand. I highly recommend avoiding the generic. Try to stand out. Instead of just putting “business owner,” get fun with it. Or at the very least describe what kind of business owner you are. I.e. “SF Sustainable Furniture Company Owner.” (Side note: have fun but try not to come off as arrogant.) Connections. Many people are hesitant to connect with just anyone on LinkedIn. However, I recommend connecting with as many people as possible. Don’t go out and start trying to connect with everyone in your group, but why not accept an invitation to connect? You shouldn’t be posting anything too personal on your LinkedIn account anyway. Why not get your name and your brand in front of as many people as possible? Recommendations. Testimonials go a long way for your business right? Word of mouth is everything. Well the same can be true for yourself. Ask those you’ve worked with, or even those who have worked for you, for recommendations. Groups. Join groups relevant to your industry. After you’ve joined these groups try to share any unique and original content from your company blog whilst prompting engagement. Furthermore, comment on popular discussions. If you have selected to get weekly digests about updates from these groups you can quickly determine which discussions are generating the most buzz. Go for those. LinkedIn is not just for people looking for a job. It’s a great way to put yourself out there as a leader in the industry you’re in.
- 1. Make sure you have website and a blogYour website and blog is your most important online asset. Period. All your social media activities should in some way be about growing your blog and website and email database and you can only do that with amazing content. If you don’t have a blog I have written a pretty comprehensive guide to setting one up. Just follow the steps and see how you go. As with most things online, if you find it too hard you can just hire someone to do it for you. I’m more than happy to get you on the right track in that respect. 2. Set up a Facebook PageEvery business should have a Facebook Page as far as I am concerned. And as they are quite simple to set up and run you can practice on Facebook before expanding out to other social media sites. Here are the steps you can follow: Research the best Facebook PagesI think the best thing you can do in the beginning is research some of the best Facebook Pages out there. These are individuals and companies who are getting it right. Some of them include Pat Flynn, Problogger, Neil Patel, Porsche, Battlefield, etc. Have a look at those guys and take note of not just how they look, but how they interact with their customers. Set up a PageYou need to get a Facebook Page, not a profile. If you have a profile you need to change as Facebook regularly takes these down. Add your informationMake sure you add a really detailed set of information like your business address, services, opening hours and what it is that you do. Make it as comprehensive as possible. Add some photosClick the “Photo” link up the top and then “Create an album” and go ahead and add some photos of your shopfront. Then create another album for your various product lines. People can now share these with their friends. Make sure you give them all meaningful captions. Add a profile photoYou’ll need a profile photo. This is the little photo on the left hand side. It needs to include your logo as well as a high definition image that really conveys what it is that you do. It should be at least 180 pixels wide. Invite your friendsIf you are already active on Facebook as a personal user it is a good idea to invite all your friends and get them to spread the word. This can give you a really important initial boost. Start interactingNow you can begin interacting with current and potential customers. You can share photos, ideas, tips – anything that will compliment your brand and make people loyal to yourself. Not sure what to do? Check out down below. Once you have mucked around with Facebook for a while you will start to develop enough confidence to move in to other areas. 3. Decide where else you need to beThe next step is to decide after a couple of months what other social media sites work for a small business like yours. Sign up for a few test accounts on Twitter, Google+ and Youtube and see what the “vibe” is like for your niche. If something looks promising then give it a go.