19. Questions to ask:
• What is the most consuming in your work? Why?
• What is the most difficult in your work? Why?
• What routine work do you do on
daily/weekly/monthly basis?
• Did you try to solve it? How exactly?
24. Questions that need answers:
• All in one or many tools?
• Data quality?
• Tool’s stability?
• Difference between tools?
• Getting your money’s worth?
• Data = good? Up-to-date?
• Easy to make reports and presentations for clients?
• Usability and customization options?
36. Steps to follow:
• Choose employees (those who use tools)
• Give specific tasks (that are related to
their current duties)
• Get feedback with a score sheet
• Make a decision