Current highly-motivated Shift Supervisor looking for a position utilizing my expertise in customer service and care, along with organization, coaching, and training for the overall success and development of the business. Offers strong competency in records management, a desire to make a difference, and a keen eye to detail to improve the overall efficiency. Bachelors in Psychology in progress with a maintained 4.0 gpa. Looking to build a career more closely related to my degree.

1. Alexia Watters
702-808-2356
ali.watters1@gmail.com
Objective: Current highly-motivated Shift Supervisor looking for a position utilizing my expertise in
customer service and care, along with organization, coaching, and training for the overall success and
development of the business. Offers strong competency in records management, a desire to make a
difference, and a keen eye to detail to improve the overall efficiency.
CoreAccomplishments
 Successfully trained fifteen baristas, developed 6 baristas to shift supervisor in past 2 years
 Increased average daily ticket sales by 15 percent
 Created incentive program growing coffee sales to exceed previous year
 Implemented store cleanliness and preventative maintenance tasks resulting in continued team knowledge growth
and Qasa score of 95%
 Effective daily business routine management
 Minimizing store spending and waste while increasing product sales through suggestive selling
 Design: Responsible for creative design for clothing projects for Celestial Seed
 Presentation: Involved in creative improvement planning for architectural design on historical landmarks being
worked on by KME Architects
 Coordination: Direct work with the principal, staff and student body of Rainbow Dreams Academy to successfully
organize programs and activities
 Publication: Original work published to the Library of Congress, Stars in Our Heart and Great Poets of America.
Highlights ofQualifications
 Interpersonal leadership capabilities  Decision –maker long term
and in the moment
 Proficient in Microsoft Office
Suite
 EXCELLENT communication skills  Punctual and flexible  Data Management
 Inventory Management  Well organized  Accurate POS-Point of Sales
 Able to prioritize and balance work
load among team through adjustment
and redirecting
 Time management  Monitor new employee cash-
handling skills and transactions
 Ability to up sale ALL products,
seasonal and otherwise
 Works well with others
and independently
 Cashiering Skills with
Exceptional money handling
skills
 Inspires and supports others to work at
their maximum level of efficiency
through development of self, peers and
store as a whole
 Able to communicate with
People of all cultures,
attitudes, and other
varieties
 Naturally positive and Smiling to
provide a genuinely welcoming
environment
Employment History
January 2014 - Current Starbucks Las Vegas, NV
Shift Supervisor toASM
 Developing by driving newly opened store sales while elevating partner and customer experience through
consistent training, coaching and follow up conversations surrounding all things from cleanliness to
knowledgeable development. Constantly encouraging communication and involvement forteam building
and positive moral within store environment. Inspiring partners through mentorship and personalized
interactions. As well as the ongoing revivalof CoffeeMaster program within the district.
July 2013 – January 2014 Starbucks Las Vegas, NV
Shift Supervisor

2.  Working as a Supervisor enables me to continue to use my incredible leadership skills in all situations in order to push
my team to be legendary and inspire great moments with our unique guests. As well as an opportunity to further gain
quality and speed of service in all of my tasks. Responsible for opening orders and inventory management as well as
the balancing of cleanliness and customer experience while closing the store, proven efficient in daily cash
management.
April 2012 – July 2013 Starbucks Las Vegas, NV
Barista
 Working as a barista has allowed me to continue to use my great customer service skills inless than ideal situations
provided daily language barriers and unique guests. As well as an opportunity to gain quality and speed in all of my
tasks, being able to do them in a timely and efficient manner. Responsible for opening and closing the store, proven
efficient in daily cash handling.
July 2011 – April 2012 Gap Outlet Las Vegas, NV
Specialist and stock person
 As a specialist at Gap I organized back stock, replenished merchandise, reported numbers, processed shipment, and
built fixtures when not assisting customers.
March 2011 – August 2011 Wynn Hotel & Casino Las Vegas, NV
Guest Pool Attendant
 Covered the front desk, provided great customer service and necessary guidance, seated guests, tended to light
cleaning, as well as the transporting of bins to the docks for pick up.
July 2010 – March 2011 Celestial Seed/ KME Architecture Las Vegas, NV
Personal Assistant
 Doubled as a personal assistant for three separate companies under two of the Celestial Seed owners. In that time I
performed office duties such as data management, answering calls, scheduling and attending meetings, performing
use of general office equipment and additional duties as needed.
Education
Rio Salado College, Bachelors (2015) – In progress
University of Nevada, Reno – (2010)
Canyon Springs Law & Leadership Preparatory Academy, Diploma(2009)