My presentation from the #6 Cross Government Accessibility Meet Up #A11yGov. Where do we start with accessible digital public services? A journey from understanding individual circumstances and crises to full digital public service use
10. Personal
crisis
onset of illness
redundancy
relationship
breakdown
Requires
intervention
things have to
change
Introduction
to Online
Centre
by professional,
friend or family
Engagement with
Online Centre
opening up
Non judgemental
welcome
we’re happy you’re
here
Just observing is
enough for now
Drop off
life is still too
chaotic
Peer support
there’s no
hierarchy
we are you
Join a group
I’m ready
Stop going to
group
now’s just not the
right time
Enjoy working
with others
they make it
come alive
See the worth in
learning and the
Internet
I need this in my life
I know enough
Progress to
further learning
I’ve just started
Open and willing to engage
I want to do more
Individual Journey
@Al_Mathers
12. The FUJ
Alone in
crisis
Local
organisation has
open door policy
Someone listens
and understands
Assisted digital
Independent use
of digital public
services
Confidence is built
to think about
engaging with
services
@Al_Mathers
13. The FUJ
Alone in
crisis
Local
organisation has
open door policy
Someone listens
and understands
Confidence is built
to think about
engaging with
services
Assisted digital
Independent use
of digital public
services
@Al_Mathers
20. Willingness to engage in 1 service creates Universal credit
HMCTS
Child
Maintenance
Council Housing
Service
Addiction Services
Social Worker
Police
NHS Choices
Patient Record
@Al_Mathers
21. But what if you went on one journey.
What would that look like?
@Al_Mathers
23. Dr Alice Mathers
Head of Research and Explorations
With thanks to Pete Nuckley for his invaluable input
alice@goodthingsfoundation.org
How We Change the World
@Al_Mathers
Notes de l'éditeur
Creating the right digital interfaces to help people learn how to use the internet and access online Government services
Having these freely available
Being willing and engaged in learning
Supporting someone to learn
Providing somewhere to go
Understanding someone’s life and interests
Engaging with people and supporting them at crisis point
We’re making positive steps forward in working backwards however...
We’re still quite far from joining HERE to HERE
Gov is inaccessible - too far away from here for me
But do we want or need people to go on multiple journeys?
We’re still quite far from joining HERE to HERE. We can make Government accessible by beginning with the person.