.

1. Alison Daniels
2/3 O’DonnellCrescent, Lisarow, NSW 2250 Phone: 0425 050 033  E-Mail: AlisonDaniels79@gmail.com
Objective
To continue my career in recruitment and human resources. I am keen to continue my career path in a dynamic
Human Resources Organisation.
Work Historyand Experience
Departmentof Finance ServicesandInnovation –LearningLogisticsOfficer–June 2016 - Current
KeyResponsibilities
 Provideanalysis and review and update of current e-learning mandatory training modules.
 Liaise with subject matter experts on content, currency of content and merge amendments.
 Identify anomalies in current practice and implement solutions forbusiness improvement.
 Liaise with external training providers to coordinate onsite training.
 Prepare reports on completion of mandatory training modules to Executiveteams.
 Roll out new mandatory training modules in the new Learning Management System (mycareer)
KeyAchievements
 Successfully engaged with subject matter experts to update mandatory training modules forworkplace health
and safety.
 Applied my sound administrative expertise to smoothly transition to the Learning Logistics Officer role from
the Recruitment Officerrole with minimal training.
 Identified areas for improvement when the payroll system was upgraded and no longer synced with the training
calendar.
 Quickly learned a new role that I had not had exposure to previously and received positive feedbackfrom my
manager on how well I have picked the role up with minimal training provided.
 Successfully rolled out new mandatory training modules for WorkHealth and Safety forthe Better Regulation
Division that required significant consultation and amendments.
Departmentof Finance ServicesandInnovation - RecruitmentOfficer- April 2015 – June 2016
KeyResponsibilities
 Providehigh level administrative support and analysis of recruitment activities, under the GovernmentSector
EmploymentAct2013,using the Taleo database system that includes targeted recruitment, redeployment, talent
pool creation and activation,and external and Expressions of Interest recruitment advertising.
 Liaise with clients and candidates on recruitment strategies, processes and systems, and provide adviceand
guidance on business systems management and talent sourcing.
 Identify anomalies in current practice and implement solutions forbusiness improvement.
 Role advertising, administration, talent pool management, procurement management and supporting the
assistant recruitment officerrole functions.

2. 2
KeyAchievements
 Applied my sound administrative expertise to smoothly transition to the Recruitment Officerrole from the
Assistant Recruitment Officerrole with minimal training.
 Identified areas for improvement in the audit of recommendations made by panels and implemented changes by
communication them to the team and updating procedures and checklists used.
 Brought a professional attitude to the role and quickly secured the trust of my team colleagues, supervisor and
stakeholders by ensuring customer needs are met and using feedbackto improve business practice in line with
legislative and operational restrictions.
 Successfully managed the “Green Team Project”, reviewing the current auditing process, identifying areas of
improvement and justifying why some processes were still relevant, by workingwith my peers and
coordinating their input into one response that was presented to the recruitment team verbally.
 Received several recognition of service and thank you cards forcustomer service delivery from managers and
senior managers across several work areas.
Departmentof Finance ServicesandInnovation - RecruitmentAssistant- June 2014 – April 2015
KeyResponsibilities
 Review, assess and process requests to engage agency staff, activateeligibility lists/talent pools and expressions
of interest forWorkCovermanagers under the Public Sector EmploymentandManagementAct2002 and the
GovernmentSectorEmploymentAct2013 using the Taleo database system. Provideadministrative support to
the Recruitment team and liaise witha range of staff within DFSI on recruitment issues.
KeyAchievements
 Applied my administrative expertise to update work procedures and identified areas forimprovement in
training new staff in the recruitment assistant role.
 Successfully reviewed and prepared new offerletters fornew and existing employees, with correctterminology
and referencing to the GovernmentSectorEmploymentAct2012.
 Received a ‘hero’s’ award forexemplary customer service and support to the Recruitment team and Safety,
Return to Workand Support staff.
 Providesound advice to stakeholders and clients on transitional arrangements under the GovernmentSector
EmploymentAct2012.
Rightto InformationOfficer- WorkCoverAuthorityNSW- March-May 2014
KeyResponsibilities
 Review applications for access to information held by WorkCoverunder the GovernmentInformation(Public
Access) Act 2009 (the Act).Scope applications to define exact information requested by an applicant under the
Act and determine fees for service based on time required to assess applications.

3. 3
 Engage withsenior management, team members, staff within WorkCoverand stakeholders to obtain
information to make an informed decision to release information to applicants.
 Prepare high level written correspondence and advice to applicants, third parties and other stakeholders.
 Projecttasks including updating templates forall correspondence including notice of decision letters, and
updating the Policy DocumentRegister.
KeyAchievements
 Major project completed for sign off by the, Customer Care Centre Manager. I reviewed the existing document
and analysed the legislation that underpinned the requirements for the document. I located discrepancies and
documents the department held that were not required to be listed. I prepared a new document, from executive
summary, key information, documents required to be listed for public access and amended all broken links to
documents. I met with my supervisor regularly to discuss my findings, and to gain feedback on the layout of the
new proposed register. At the end of my short contract in this role I submitted this document for review and
approval and was commended forthe high quality of the document.
 I updated templates the GIPAteam use to notify applicants of decisions made under the GovernmentInformation
(Public Access) Act 2009.In consultation with my team I identified the areas forimprovement and worked
closely with my colleagues to ensure I captured key information in the new templates and updated the layout,
format and style to align withthe departments writing style guide. The templates were implemented by my
supervisor and are still currently used.
 Successfully reviewed a contentious request forinformation concerning criminal activity relating to firearms
and ammunition by engaging with the NSW PoliceGIPAteam and explosives team in WorkCover.
Departmentof Agriculture - TeamLeader- Dec 2009-April 2014
KeyResponsibilities
 Coordinated the administrative functionsof the Biological Imports Program and managed 5 staff.
 Assisted withworkforceplanning including recruitment of permanent and contractstaff, preparing position
descriptions, selection criteria, engaging with recruitment agencies, preparing procurement documentation,
arranging paperwork forhigher duties, approving leave requests and staff rostering.
 Mentoring and training of staff including informal and formal performance feedback.
 Stakeholder engagement
 Budget management and end of month procedures
 Presented training packages to the Biological Imports Program on operations, policy and procedures
 Updated internal work procedures and training of staff.
 Coordinated briefing material and assembling briefing packages for the Minister of Agriculture and senior
government officials.
 Prepared written correspondence to importers in relation to permit applications, outstanding payments and
changes to import conditions.

4. 4
 Secretariat to the Biological Consultative Group. Responsible for coordination of meetings, and was the line of
communication between the program and stakeholders.
 Reviewed and audited the Department of Agriculture’s website to update outdated information relating to
Biological commodities and workedwith other programs to reduce duplication of forms and administrative
procedures.
 Contributed to high-level executive team meetings and finance committee meetings.
 Assisted the Director’s to manage their workflow and international audits of exporting companies.
KeyAchievements
 I successfully managed the Business Support Unit, within the Biological Imports Program. As team leader, I
administered a program in a fast-paced environment that deals with perishable imported materials that
requires prompt decisions to be made with initiative and precision. The program has a dedicated hotline that
is manned by staff on a rotating roster. It was my responsibility to manage escalated matters, including
seized, high risk pathway commodities, disgruntled clients, and manage the complaints and compliments
register with the focus being on the best possible outcome forthe client. I was complimented by
stakeholders, clients and my peers and supervisors formy ability to act fast and find reasonable solutions to
problems that could potentially cause thousands of dollars’ worth of damage to a client, importer or custom
broker. I forged strong working relationships with regular clients and custom brokers and was presented
with several awards forcustomer service.
 I undertook various project tasks that included updating pages owned by the Biological Imports Program on the
Internet – reviewing current information, updating information and taking necessary steps to have new
information go ‘live’, updating internal policies and procedures, preparing project scopes for program initiated
projects, and was responsible for induction of all new starters to the program which consisted of a half day
training session, meet and greet, and online development training.
 As secretariat to the Biological Consultative Group, I was tasked with updating the committees Terms of
Reference. In order to do this I gathered and analysed information from previous meeting minutes, the existing
terms of reference, information on preparing new terms of reference on the Department’s website. I held
meetings withkey stakeholders to gather input on their requirements and to negotiate terms. I liaised withthe
Departments legal team to ensure information was compliant with current legislation and the scope of the
consultative group and worked withthe senior management team to ensure key information was captured and
presented in a clear and concise manner. The new Terms of Reference were presented to the Biological
Consultative Group members out of session in a MicrosoftWord document and well-receivedby internal and
external stakeholders. They were implemented by the followingcommittee meeting and have been used as a
basis for the Biological Imports Program when forming new committees.

5. 5
Education and Training
Diploma of Management and Human Resources 2014 - 2016
Diploma of Government 2012
Referees
Meredith Chapman – 4321 4100 – Manager, Leadership & Development
Naomi McGrath - 4321 4454 – Senior Recruitment Advisor