1. Allison K. Singleton
allisonsingleton@me.com * (210) 887-2955
Process Engineering * Project Management * Business & System Analysis * Business Development
SUMMARY OF QUALIFICATIONS
 Self Starting Change Leader with 10+ years of process engineering, project management, & systems
analysis experience in the financial services industry, in addition to having experience as a small
business owner, entrepreneur, director, and community leader.
 Proven experience leading business initiatives and demonstrated working knowledge of IT, Enterprise,
Bank, Property & Casualty Insurance, Life Insurance, Financial Investments, Legal Department
analysis, Document Management, Real Estate, Customer Experience, Department of Transportation &
Human Resource processes.
 Strong planning skills, identification of activities needed for standardization and improvement of
business processes and consistent follow-through on related action plans.
 Communication that is targeted, concise, and interactive.
 Well-organized and able to manage multiple assignments, priorities and initiatives in demanding
environments.
 Forward thinker and self-starter that thrives on new challenges and adapts quickly to any environment.
 Proven ability to work with all levels of management and maintain confidentiality and professionalism.
 Flexible, people-oriented and able to work in independently and in a team environment.
 Strong analytical and decision-making skills that consistently produce creative solutions and support
operating goals.
 Strong verbal, written and interpersonal skills.
 Proficiency with MS Office applications to include PowerPoint & Visio and various business process-
mapping tools and IT coding languages.
 Trained in 4DX (4 disciplines of execution).
EDUCATION
MASTER OF BUSINESS ADMINISTRATION (MBA) The University of Texas at San Antonio
Concentration in Electronic Commerce 2000
BACHELOR OF BUSINESS ADMINISTRATION (BBA) Texas A&M University at College Station
Management of Information Systems 1997
Completed Green Belt Training USAA - 2004
Taking ASQ – Certified Six Sigma Green Belt Exam June 6, 2015
PROFESSIONAL EXPERIENCE * SELECTED ACHEIVEMENTS
BUSINESS CONSULTANT for TEXAS DEPT. OF TRANSPORTATION – HR dept 2014
Kaeppel Consulting Austin, Texas
 HR dept was upgrading to PeopleSoft 9.2 and many of the business processes changed.
 Documented the new processes and mapped the new functionality by resource
 Reported recommendations for realignment of resources.
BUSINESS CONSULTANT for TEXAS DEPT. OF TRANSPORTATION - IT dept 2012
Kaeppel Consulting Austin, Texas

2.  Analyzed 50 US states’ Transportation Department websites to determine best practices for reporting of
projects and programs funded by the Government as part of a regulatory requirement.
 Made recommendation to TXDOT with itemized and prioritized list of requirements & and suggestions.
PROCESS CONSULTANT for WELLPOINT October 2009 – March 2010
Kaeppel Consulting San Antonio, Texas
 Erisa 2000 reporting required new processes.
 Helped facilitate team meetings remotely and produced process maps for AS IS and TO BE, including a
GAP analysis.
DIRECTOR OF SMALL GROUPS March 2007 – March 2010
Alamo Heights United Methodist Church San Antonio, Texas
Supported a congregation of 7000 to form and connect via small groups. Helped connect interested
parishioners, find curriculum, and schedule resources & rooms.
BUSINESS ARCHITECT / PROCESS ENGINEER January 2003 – March 2006
USAA San Antonio, Texas
 Developed business processes and improved existing processes to ensure stewardship of financials and
desired operating state at USAA from 1998-2006.
 Vision for translating the business case into a compelling case for change via charters.
 Sponsor and leadership alignment that equips the drivers of change.
 Development of stakeholder analysis and identification of management and executive sponsorship for
ownership of business process ownership across the enterprise.
 Lead and managed cross-functional, collaborative teams on process development or process
improvement initiatives and made executive briefings on recommendations.
 Provided Business Process Engineering (BPE) analysis to identify areas of improvement and provided
the appropriate analytics to business management to enable business effort prioritization.
 Worked with leadership teams to align BPE efforts with business strategies and Activity Based Costing
efforts.
 Recommended organizational alignment that links processes, governance, structure and culture with the
future desired operating state.
 Workforce strategy and talent development to maximize output with minimal effort.
 Identification and development of HR processes and measures to support, incent and reward desired
behaviors.
 Identification and implementation of organizational re-alignments (the very first Centers of Excellence
circa 2003) to produce a more efficient environment that ensures the right resources will succeed at the
right tasks.
 Advised management on optimum business & IT architecture and communicated opportunities so that
businesses were able to thrive while achieving their goals and objectives.
 Met or exceeded project saving targets on 100% of my projects, maintained an understanding of
company financial goals and provided information on how business strategies and IT architecture impact
financial goals.
 Coached management & peers through the BPE process to enable BPE culture and provided guidance &
mentoring of other business personnel in the BPE methodology, which was new to the organization at
the time – 2001-2004.
 Developed end-customer focused metrics to enable process management through the ''right'' analytics.
 Have extensive experience helping upper management create and manage dashboard metrics that align
with their strategic objectives.
 Experience in transformation management for large-scale business transformation projects and programs
in Property & Casualty, Auto Claims, Mortgage, Credit Card, Legal, Real Estate, as well as enterprise
strategic initiatives.
 Developed business cases and charters for enterprise wide initiatives that would add value to strategic
goals and mission.

3.  Worked on the development of a document storage, management, retention and destruction process for
the entire enterprise – 2004.
 Expert knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (Triages,
DMAIC, SIPOC, VOC, Process Mapping, and Enterprise Resource Planning).
 Expert knowledge and demonstrated use of process engineering methodologies and/or Business Process
Management (BPM) and process management principles.
 Knowledge of Design for Six Sigma (DFSS).
 Green Belt trained – USAA 2005.
 Working towards Master Black Belt.
SR IT SYSTEMS ANALYST / IT PROJECT MANAGER January 1998 – January 2003
Life Insurance Systems US San Antonio, Texas
 IT technical background facilitates cooperation and understanding between technical and business
teams.
 Proficient in requirements gathering, coding, software development to including testing, use cases,
implementation, and release management – System Development Life Cycle.
 Experience in COBOL, IMS, DB2, CICS, JCL, Batch, SPF/ISPF, SQL, Easytrieve, VSAM, EDI, and
JAVA.
 Was a part of the Y2K frenzy from 1998-2000. Analyzed and made necessary changes to over 50,000
lines of code.
 Lead the project in the Life Insurance Department at USAA to adhere to HIPPA regulatory
requirements, coded, tested, & implemented the Electronic Data Interchange process for processing life
insurance and health claims.
 Was part of the development team that modified our in-house mainframe Life & Annuities System so
that it could handle Health products and claims (system known as HAL).
RESEARCH ANALYST – Texas A&M University 1995 - 1997
R.C. Barclay Research and Reference Center – West Campus College Station, Texas
 Helped students and faculty research via Texas A&M’s electronic database subscriptions.
SMALL BUSINESS OWNER October 2008 - Present
AlisBowtique.com – Custom Gifts & Embroidery San Antonio, Texas
 Created an independent clothing line and started an embroidery business in October 2008 that not only
broke even, but made a $5000 profit in it’s first year of operation.
 Create and manage company website and blog.
 Operate as the sole laborer.
PERSONAL INFORMATION
USAA’s Volunteer of the Year 2002
ASQ Member Present
Alamo Heights United Methodist Church Active Member and Volunteer 2001 - Present
Bible Study Fellowship Member 2006 - Present
 Discussion Group Leader 2009 – May 2014
Family Life Supporter 2006 - Present
 Weekend to Remember – Executive Team Lead 2006
- 2010
Chi Omega Alumni Member 2008 - Present
 Panhellenic Delegate 2010 - 2012
 Parliamentarian 2013
Laurel Heights Garden Club – Active Member 2008 - present
Battle of Flowers Association – Active Member 2014 - present
Junior League of San Antonio 2001 – 2007
Signature Project Chair - Literacy San Antonio 2007

4.  Managed a team of 15 volunteers to develop a city-wide awareness campaign to draw awareness to the
horrifying illiteracy rates in San Antonio.
 Worked with city leaders, officials and all branches of city government.
Santa Rosa Children’s Hospital Foundation Board Member 2003 – 2008