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March	
  21,	
  2014	
  
Transi'on	
  to	
  ICD-­‐10:	
  	
  
Are	
  We	
  Finally	
  Ready?	
  
©2013	
  
!   Key	
  differences	
  between	
  ICD-­‐9	
  and	
  ICD-­‐10	
  
•  ICD-­‐9	
  offers	
  ~15k	
  diagnoses	
  codes	
  and	
  ~4k	
  procedure	
  codes	
  
•  	
  ICD-­‐10	
  offers	
  	
  ~70k	
  diagnosis	
  codes	
  and	
  ~72k	
  procedure	
  codes	
  
!   ICD-­‐10	
  codes	
  generally	
  provide	
  much	
  more	
  specificity	
  such	
  as	
  
leH	
  side	
  vs.	
  right	
  side	
  	
  
•  But	
  also	
  just	
  in	
  case	
  you	
  need	
  to	
  differenFate	
  between	
  a	
  chicken	
  
bite	
  and	
  a	
  parrot	
  bite,	
  using	
  ICD-­‐10	
  enables	
  this.	
  
	
  
!   A	
  single	
  ICD-­‐10	
  diagnosis	
  code	
  may	
  represent	
  the	
  simultaneous	
  
presence	
  of	
  several	
  different	
  ICD-­‐9	
  diagnosis	
  codes,	
  so	
  there	
  is	
  
not	
  necessarily	
  a	
  one-­‐to-­‐one	
  mapping	
  
•  For	
  example,	
  co-­‐presence	
  of	
  ICD-­‐9	
  codes	
  250.50,	
  362.06,	
  
362.07	
  translates	
  to	
  a	
  single	
  ICD-­‐10	
  code	
  of	
  E11341.	
  	
  
2	
  
SOME	
  ICD-­‐10	
  BASICS	
  
2	
  
©2013	
  
!   General	
  Equivalency	
  Maps	
  (GEMs)	
  were	
  created	
  by	
  a	
  
collabora'on	
  between	
  CMS	
  and	
  CDC	
  to	
  provide	
  a	
  basic	
  
crosswalk	
  between	
  ICD-­‐9	
  to	
  ICD-­‐10	
  and	
  back.	
  
•  However,	
  GEM	
  mappings	
  are	
  not	
  always	
  accurate/
appropriate	
  because	
  the	
  right	
  mapping	
  choice	
  can	
  
someFmes	
  be	
  business/clinical	
  context	
  specific	
  
•  Ideally,	
  best	
  to	
  have	
  trained	
  clinicians	
  review	
  the	
  generalized	
  
GEM	
  mappings	
  for	
  the	
  diagnoses/procedures	
  that	
  your	
  
organizaFon	
  encounters	
  or	
  uFlizes	
  frequently	
  and	
  assess	
  
business/clinical	
  appropriateness	
  for	
  your	
  specific	
  context	
  
•  If	
  necessary,	
  develop	
  a	
  purpose	
  built	
  map	
  that	
  overrides	
  the	
  
generalized	
  GEM	
  mapping	
  
3	
  
GENERAL	
  EQUIVALENCY	
  MAPS	
  
3	
  
©2013	
  
!   Even	
  with	
  the	
  support	
  of	
  GEM	
  mappings,	
  it	
  is	
  expected	
  that	
  
coding	
  produc'vity	
  will	
  take	
  a	
  big	
  hit	
  ini'ally.	
  	
  	
  
•  EsFmates	
  on	
  iniFal	
  producFvity	
  hit	
  range	
  up	
  as	
  high	
  as	
  50%	
  
producFvity	
  loss	
  
•  And	
  even	
  aYer	
  gaining	
  experience,	
  Canadian	
  and	
  Australian	
  
studies	
  suggest	
  there	
  is	
  sFll	
  long-­‐term	
  producFvity	
  loss	
  in	
  
the	
  ~15-­‐20%	
  range	
  due	
  to	
  the	
  greater	
  complexity	
  
•  This	
  has	
  potenFally	
  important	
  ramificaFons	
  for	
  health	
  plans	
  
because	
  providers	
  are	
  not	
  likely	
  to	
  hire	
  15-­‐20%	
  more	
  staff	
  to	
  
handle	
  the	
  increased	
  workload	
  
•  Likelihood	
  is	
  that	
  most	
  will	
  be	
  tempted	
  to	
  just	
  code	
  fewer	
  
diagnoses	
  on	
  the	
  claim	
  	
  
4	
  
CODER	
  PRODUCTIVITY	
  WILL	
  SUFFER	
  
4	
  
©2013	
  
!   Risk	
  adjustment	
  scores	
  will	
  suffer	
  if	
  providers	
  are	
  coding	
  less	
  
completely	
  due	
  to	
  produc'vity	
  issues.	
  	
  
•  For	
  2014	
  DOS,	
  only	
  the	
  last	
  3	
  months	
  of	
  year	
  will	
  operate	
  
under	
  ICD-­‐10.	
  	
  	
  
•  Our	
  studies	
  show	
  that	
  for	
  most	
  clients,	
  	
  ~15-­‐16%	
  of	
  unique	
  
HCCs	
  are	
  reported	
  in	
  the	
  last	
  3	
  months	
  of	
  a	
  year.	
  	
  	
  
•  So,	
  losing	
  15-­‐20%	
  of	
  these	
  unique	
  HCCs	
  could	
  translate	
  to	
  	
  	
  	
  
2-­‐3%	
  impact	
  on	
  risk	
  scores	
  if	
  not	
  miFgated	
  by	
  chart	
  review.	
  
•  For	
  2015	
  DOS,	
  on	
  a	
  full	
  year	
  basis	
  the	
  impact	
  could	
  be	
  higher	
  
since	
  ~25%	
  of	
  all	
  unique	
  HCCs	
  reported	
  are	
  supported	
  by	
  a	
  
single	
  provider	
  from	
  a	
  single	
  DOS.	
  	
  So	
  losing	
  15-­‐20%	
  of	
  these	
  
could	
  mean	
  up	
  to	
  4-­‐5%	
  total	
  impact	
  on	
  risk	
  scores	
  assuming	
  
no	
  chart	
  review.	
  
5	
  
RAMIFICATIONS	
  FOR	
  RISK	
  ADJUSTMENT	
  
5	
  
©2013	
  
!   Give	
  your	
  providers	
  tools	
  to	
  support	
  them	
  in	
  properly	
  coding	
  
risk	
  adjus'ng	
  condi'ons	
  
•  Luckily,	
  the	
  vast	
  majority	
  of	
  risk	
  adjusFng	
  ICD9	
  codes	
  map	
  to	
  
only	
  one	
  ICD10	
  code	
  in	
  the	
  GEM	
  maps	
  
6	
  
PROVIDER	
  EDUCATION	
  AND	
  TRAINING	
  
6	
  
©2013	
  
7	
  
ICD-­‐10	
  INTEGRATED	
  OPERATIONAL	
  IMPACT	
  
7	
  
Provider	
  Impact	
  
•  Providers	
  vary	
  in	
  sophisFcaFon	
  and	
  resources	
  
•  Require	
  resources	
  to	
  train	
  and	
  modify	
  systems	
  
•  AnFcipated	
  decrease	
  in	
  producFvity	
  for	
  coding	
  
and	
  billing;	
  pre	
  &	
  post	
  	
  
•  Expect	
  increase	
  in	
  claim	
  edits	
  &	
  denials	
  
•  ResulFng	
  in	
  increased	
  cost,	
  decreased	
  revenue,	
  
impact	
  to	
  cash	
  flow	
  
Health	
  Plan	
  Impact	
  
•  Increased	
  claim	
  edits	
  &	
  denials	
  
•  Delayed	
  billing	
  from	
  providers;	
  increased	
  
billing	
  errors	
  
•  Decrease	
  in	
  member	
  risk	
  scores,	
  impact	
  to	
  
revenue	
  
•  Health	
  plan	
  coding	
  producFvity	
  decrease	
  
during	
  training	
  &	
  post	
  transiFon	
  
Altegra	
  Health	
  SoluFons	
  
•  EducaFon:	
  Clinical	
  DocumentaFon,	
  Risk	
  
Adjustment,	
  Quality	
  ReporFng	
  
•  Staffing	
  SoluFons:	
  coding,	
  edit/denial	
  resoluFon	
  
•  Coding	
  &	
  DocumentaFon	
  Audits	
  
•  Revenue	
  OpFmizaFon:	
  Risk	
  adjustment,	
  Revenue	
  
cycle	
  
•  Claims	
  SoluFons:	
  payment	
  integrity,	
  edit/denial	
  
claim	
  trace	
  
Regulatory	
  Change	
  
	
  
Mandatory	
  transi'on	
  to	
  ICD-­‐10:	
  	
  October	
  2014	
  
Major	
  change	
  in	
  clinical	
  coding	
  that	
  results	
  in	
  a	
  more	
  accurate	
  reflecFon	
  of	
  the	
  severity	
  of	
  a	
  medical	
  condiFon	
  
©2013	
  
8	
  
ICD-­‐10	
  Func'onal	
  Review	
  
Produc'vity	
   Revenue	
  
EducaFon	
   Inadequate	
  educaFon,	
  detailed	
  
and	
  high	
  level	
  for	
  coders,	
  
billing,	
  mid-­‐levels:	
  health	
  plans	
  
and	
  providers	
  
þ	
   þ	
  
Compliance	
   Audits	
  to	
  evaluate	
  coder	
  
effecFveness	
  and	
  provider	
  
billing	
  
þ	
   þ	
  
Staffing	
   AddiFonal	
  staff	
  needed:	
  
maintain	
  current	
  producFvity	
  
levels	
  during	
  training	
  and	
  unFl	
  
stabilized	
  
þ	
  
	
  
þ	
  
Claims	
  Volume	
   Edit/denial	
  resoluFon	
  	
  
þ	
   þ	
  
Finance	
   Impact	
  to	
  risk	
  related	
  revenue	
  
	
  
þ	
  
Risk	
  Adjustment	
   Risk	
  adjustment	
  data	
  used	
  in	
  
other	
  systems	
  
þ	
  
©2013	
  
!   How	
  has	
  your	
  health	
  plan	
  addressed	
  ICD-­‐10	
  for	
  risk	
  
adjustment?	
  
!   What	
  efforts	
  are	
  underway	
  to	
  assess	
  provider	
  
readiness	
  and	
  impact	
  to	
  risk	
  scores?	
  
!   Have	
  you	
  iden'fied	
  and	
  evaluated	
  all	
  processes	
  
affected	
  by	
  coding-­‐related	
  produc'vity	
  decreases?	
  	
  	
  
!   Are	
  you	
  an'cipa'ng	
  increased	
  claim	
  edits	
  &	
  denials?	
  
!   How	
  is	
  finance	
  accoun'ng	
  for	
  the	
  impact	
  related	
  to	
  
edits/denial	
  and	
  poten'al	
  risk	
  score	
  reduc'ons?	
  	
  	
  
9	
  
Interac've	
  Discussion	
  

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Appreciating the Looming Risk and Revenue Impact of ICD-10

  • 1. March  21,  2014   Transi'on  to  ICD-­‐10:     Are  We  Finally  Ready?  
  • 2. ©2013   !   Key  differences  between  ICD-­‐9  and  ICD-­‐10   •  ICD-­‐9  offers  ~15k  diagnoses  codes  and  ~4k  procedure  codes   •   ICD-­‐10  offers    ~70k  diagnosis  codes  and  ~72k  procedure  codes   !   ICD-­‐10  codes  generally  provide  much  more  specificity  such  as   leH  side  vs.  right  side     •  But  also  just  in  case  you  need  to  differenFate  between  a  chicken   bite  and  a  parrot  bite,  using  ICD-­‐10  enables  this.     !   A  single  ICD-­‐10  diagnosis  code  may  represent  the  simultaneous   presence  of  several  different  ICD-­‐9  diagnosis  codes,  so  there  is   not  necessarily  a  one-­‐to-­‐one  mapping   •  For  example,  co-­‐presence  of  ICD-­‐9  codes  250.50,  362.06,   362.07  translates  to  a  single  ICD-­‐10  code  of  E11341.     2   SOME  ICD-­‐10  BASICS   2  
  • 3. ©2013   !   General  Equivalency  Maps  (GEMs)  were  created  by  a   collabora'on  between  CMS  and  CDC  to  provide  a  basic   crosswalk  between  ICD-­‐9  to  ICD-­‐10  and  back.   •  However,  GEM  mappings  are  not  always  accurate/ appropriate  because  the  right  mapping  choice  can   someFmes  be  business/clinical  context  specific   •  Ideally,  best  to  have  trained  clinicians  review  the  generalized   GEM  mappings  for  the  diagnoses/procedures  that  your   organizaFon  encounters  or  uFlizes  frequently  and  assess   business/clinical  appropriateness  for  your  specific  context   •  If  necessary,  develop  a  purpose  built  map  that  overrides  the   generalized  GEM  mapping   3   GENERAL  EQUIVALENCY  MAPS   3  
  • 4. ©2013   !   Even  with  the  support  of  GEM  mappings,  it  is  expected  that   coding  produc'vity  will  take  a  big  hit  ini'ally.       •  EsFmates  on  iniFal  producFvity  hit  range  up  as  high  as  50%   producFvity  loss   •  And  even  aYer  gaining  experience,  Canadian  and  Australian   studies  suggest  there  is  sFll  long-­‐term  producFvity  loss  in   the  ~15-­‐20%  range  due  to  the  greater  complexity   •  This  has  potenFally  important  ramificaFons  for  health  plans   because  providers  are  not  likely  to  hire  15-­‐20%  more  staff  to   handle  the  increased  workload   •  Likelihood  is  that  most  will  be  tempted  to  just  code  fewer   diagnoses  on  the  claim     4   CODER  PRODUCTIVITY  WILL  SUFFER   4  
  • 5. ©2013   !   Risk  adjustment  scores  will  suffer  if  providers  are  coding  less   completely  due  to  produc'vity  issues.     •  For  2014  DOS,  only  the  last  3  months  of  year  will  operate   under  ICD-­‐10.       •  Our  studies  show  that  for  most  clients,    ~15-­‐16%  of  unique   HCCs  are  reported  in  the  last  3  months  of  a  year.       •  So,  losing  15-­‐20%  of  these  unique  HCCs  could  translate  to         2-­‐3%  impact  on  risk  scores  if  not  miFgated  by  chart  review.   •  For  2015  DOS,  on  a  full  year  basis  the  impact  could  be  higher   since  ~25%  of  all  unique  HCCs  reported  are  supported  by  a   single  provider  from  a  single  DOS.    So  losing  15-­‐20%  of  these   could  mean  up  to  4-­‐5%  total  impact  on  risk  scores  assuming   no  chart  review.   5   RAMIFICATIONS  FOR  RISK  ADJUSTMENT   5  
  • 6. ©2013   !   Give  your  providers  tools  to  support  them  in  properly  coding   risk  adjus'ng  condi'ons   •  Luckily,  the  vast  majority  of  risk  adjusFng  ICD9  codes  map  to   only  one  ICD10  code  in  the  GEM  maps   6   PROVIDER  EDUCATION  AND  TRAINING   6  
  • 7. ©2013   7   ICD-­‐10  INTEGRATED  OPERATIONAL  IMPACT   7   Provider  Impact   •  Providers  vary  in  sophisFcaFon  and  resources   •  Require  resources  to  train  and  modify  systems   •  AnFcipated  decrease  in  producFvity  for  coding   and  billing;  pre  &  post     •  Expect  increase  in  claim  edits  &  denials   •  ResulFng  in  increased  cost,  decreased  revenue,   impact  to  cash  flow   Health  Plan  Impact   •  Increased  claim  edits  &  denials   •  Delayed  billing  from  providers;  increased   billing  errors   •  Decrease  in  member  risk  scores,  impact  to   revenue   •  Health  plan  coding  producFvity  decrease   during  training  &  post  transiFon   Altegra  Health  SoluFons   •  EducaFon:  Clinical  DocumentaFon,  Risk   Adjustment,  Quality  ReporFng   •  Staffing  SoluFons:  coding,  edit/denial  resoluFon   •  Coding  &  DocumentaFon  Audits   •  Revenue  OpFmizaFon:  Risk  adjustment,  Revenue   cycle   •  Claims  SoluFons:  payment  integrity,  edit/denial   claim  trace   Regulatory  Change     Mandatory  transi'on  to  ICD-­‐10:    October  2014   Major  change  in  clinical  coding  that  results  in  a  more  accurate  reflecFon  of  the  severity  of  a  medical  condiFon  
  • 8. ©2013   8   ICD-­‐10  Func'onal  Review   Produc'vity   Revenue   EducaFon   Inadequate  educaFon,  detailed   and  high  level  for  coders,   billing,  mid-­‐levels:  health  plans   and  providers   þ   þ   Compliance   Audits  to  evaluate  coder   effecFveness  and  provider   billing   þ   þ   Staffing   AddiFonal  staff  needed:   maintain  current  producFvity   levels  during  training  and  unFl   stabilized   þ     þ   Claims  Volume   Edit/denial  resoluFon     þ   þ   Finance   Impact  to  risk  related  revenue     þ   Risk  Adjustment   Risk  adjustment  data  used  in   other  systems   þ  
  • 9. ©2013   !   How  has  your  health  plan  addressed  ICD-­‐10  for  risk   adjustment?   !   What  efforts  are  underway  to  assess  provider   readiness  and  impact  to  risk  scores?   !   Have  you  iden'fied  and  evaluated  all  processes   affected  by  coding-­‐related  produc'vity  decreases?       !   Are  you  an'cipa'ng  increased  claim  edits  &  denials?   !   How  is  finance  accoun'ng  for  the  impact  related  to   edits/denial  and  poten'al  risk  score  reduc'ons?       9   Interac've  Discussion