Rohit Verma, Senior Business Continuity Professional, Mumbai, India

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27th FEB 2021
(SATURDAY)
09:00 AM - 17:30 PM IST

2. Speaker Introduction:
Rohit Verma
Mumbai, India
27 years of Industry experience/ CRP,
CBCP, CISA, CSP, CA, MBA, PGDFPS,
BS 25999 LA, OHSAS 18001 LA, ITDR,
BCM, Corporate Security, Health and
Safety, Operations Risk Management,
Compliance and Governance
Author of: The Emergency
Management Handbook
Mr Rohit has over 27 years of industry experience in Governance, Risk and Compliance in Business
Continuity Management, IT Disaster Recovery, Crisis Management, Operations Risk Management, Vendor
BCM Risk Management, Information Risk Management, Corporate Security and Health and Safety and
Auditing.
Rohit was Ex-General Manager in IBM, managing Global BCM Program. Prior to IBM, he was Vice President,
Country Head – Business Continuity Management, IT Disaster Recovery, Corporate Security, Health and
Safety in Barclays Bank Group, India. He was Assistant Vice President – Business Continuity Management
in Deutsche Bank Group, having a Regional role in South Asia.
Rohit has also worked with KPMG in their Information Risk Management Division, where he has conducted
IT Security audits for numerous national and MNC clients in India and UAE.
Rohit is a Certified Business Continuity Professional (CBCP) from Disaster Recovery International, USA. He
is also a Certified Information Systems Auditor (CISA) from ISACA (USA), Certified Risk Professional, BS
25999 Lead Auditor, Chartered Accountant, MBA, OHSAS 18001 Lead Auditor, Post Graduate Diploma in
Fire Protection and Safety (PGDFPS).
Rohit is a Guest Faculty with prominent Institutes / Bodies, on the subjects of Business Continuity
Management and Risk Management.
He is an author of a book on preparing and managing personal emergency situations.
His interests include Traveling, Teaching under-privileged children, Music, Reading, Writing poetry.
Connect at LinkedIn: https://www.linkedin.com/in/rohitvermabusinesscontinuity

3. Designing an effective Crisis
Management Framework
GIKS Summit | Online
Time: 09:55 am - 10:20 am
Date: 27th February 2021
By Mr Rohit Verma

4. Note for the participants:
Speaker will take
your questions
automatically.
If you have any
questions, please
comment in chat box.

5. Agenda
1. Crisis Management Framework
2. Command and Control Room
3. Crisis Communication Options
4. External Agencies

6. MURPHY’s LAWS

13. Q: Sir, how prepared are you for any Disasters ?
A: “Disaster ? What disaster ??....
I have not come across any disaster
in my 32 years of service”
Captain E.J. Smith
Titanic
14 Apr 1912

14. The risks we face today
Terrorism
Floods
Infrastructure failure
Riots, Violence
Fires
Earthquakes

15. Hazards / Risks
• Epidemic
• Pandemic
• Flood
• Tsunami
• Industrial incidents
• Social Engineering
• Cyber attacks
• Virus / IT Security threats
• Data Centre outage
• Cable Cut
• Power Outage
• UPS / DG Failure
• Short circuit
• Fire
• Earthquake
• Strikes
• Riots
• Lightning
• Bomb Threat
• Bomb Blast
• Fire
• Vehicle Crash
• Plane Crash
• Plane Hijack
• Train accidents
Internal
• Vandalism
• Key Person missing
• Hardware Error
• Software Error
• Network Failure
• Corrupted Data
• Lost Data
• Frauds
• Human Error
External
Page 15

16. Time and Impact relationship
Low
High

17. Crisis Management Framework

18. Crisis Management Framework
• Crisis Teams
• Command and Control
• Standing agenda
• Crisis Cards
• Notification Technology
• Crisis Communication Plan
• Crisis Simulation Exercises
• External Agencies
18

19. Command and Control Room
Location
−Physical or Virtual
Equipment
−2 landlines (with conference facility) from 2 different service providers
−Video conferencing
−Min 2 Desktops with Intranet and Internet connection
−Desktop LAN points
−Enough points for power connection / charging
−Display of emergency phone numbers
−Crisis Kit – Documents, all Call Trees
−Geographical maps for each location in the country
−White board, Flip Chart with stationery
−World Clocks
−TV and Radio with all news channels
19

20. Crisis Communication options
20
Communication Tools
1. Email – Outlook, Lotus Notes etc
2. Collaborative tools – MS Teams, Webex, Zoom, etc
3. Telephony
4. Emergency Notifications
What are these Tools dependent on ?
1. Third party ?
2. Internet ?
3. Active Directory?
4. DNS?
Functionality available
1. Email
2. Audio
3. Video
4. Chat / SMS
5. File sharing
What functionality will be lost of these Tools are down?

21. External Agencies
21
1. Floods, Heavy Rain
− Disaster Management Authority
− Meteorology Department
− Local Municipal Corporation
− Transport – Road, Railways, Air
2. Terrorist Attack
− Local Police
− Fire Brigade
− Nearest Hospital
3. IT Outage
− Network service providers
− Internet service providers
4. Fire
− Local Fire Brigade
− Nearest Hospital
5. Strikes / Bandhs / Riots
− Transport vendors
− Hotels
− Food vendors
6. Theft / Burglary
− Police
7. Epidemic / Pandemic
− World Health Organization
− International SOS
− Local Chemists
− Hospitals
8. Hacking / Cyber Attack
− IT Security Expert
− Forensic investigation
− Local Police
9. Building outage / Earthquake
− Alternate site vendors / WAR
− Real Estate Consultants
10. Supply Chain Outage
− Alternate Suppliers

22. Suggested Readings
• Business Continuity Management Handbook – Andrew Hiles
• www.continuitycentral.com - Jobs, Knowledge, News
• www.thebci.org - Knowledge, Events, News, Certifications
• www.drii.org - Knowledge, Events, Certifications
• www.bcm-institute.org – Courses, Certifications

23. Questions
are Welcome!

24. Please give your feedbacks in
the chat box about the webinar.
Thank You
Rohit Verma
M: 99 2093 2083
E: puremindbodysoul@gmail.com
The only thing harder than planning for an Emergency
is explaining why you didn’t !!