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Designing an effective Crisis Management Framework

Rohit Verma, Senior Business Continuity Professional, Mumbai, India

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Designing an effective Crisis Management Framework

  1. 1. Contact us: info@alvinintegrated.com | +91 8802 505619, +91 8287509289 | www.alvinintegrated.com Platinum Sponsor OUR SPONSORS & PARTNERS Event Partner www.alvinintegrated.com Knowledge Partners 27th FEB 2021 (SATURDAY) 09:00 AM - 17:30 PM IST
  2. 2. Speaker Introduction: Rohit Verma Mumbai, India 27 years of Industry experience/ CRP, CBCP, CISA, CSP, CA, MBA, PGDFPS, BS 25999 LA, OHSAS 18001 LA, ITDR, BCM, Corporate Security, Health and Safety, Operations Risk Management, Compliance and Governance Author of: The Emergency Management Handbook Mr Rohit has over 27 years of industry experience in Governance, Risk and Compliance in Business Continuity Management, IT Disaster Recovery, Crisis Management, Operations Risk Management, Vendor BCM Risk Management, Information Risk Management, Corporate Security and Health and Safety and Auditing. Rohit was Ex-General Manager in IBM, managing Global BCM Program. Prior to IBM, he was Vice President, Country Head – Business Continuity Management, IT Disaster Recovery, Corporate Security, Health and Safety in Barclays Bank Group, India. He was Assistant Vice President – Business Continuity Management in Deutsche Bank Group, having a Regional role in South Asia. Rohit has also worked with KPMG in their Information Risk Management Division, where he has conducted IT Security audits for numerous national and MNC clients in India and UAE. Rohit is a Certified Business Continuity Professional (CBCP) from Disaster Recovery International, USA. He is also a Certified Information Systems Auditor (CISA) from ISACA (USA), Certified Risk Professional, BS 25999 Lead Auditor, Chartered Accountant, MBA, OHSAS 18001 Lead Auditor, Post Graduate Diploma in Fire Protection and Safety (PGDFPS). Rohit is a Guest Faculty with prominent Institutes / Bodies, on the subjects of Business Continuity Management and Risk Management. He is an author of a book on preparing and managing personal emergency situations. His interests include Traveling, Teaching under-privileged children, Music, Reading, Writing poetry. Connect at LinkedIn: https://www.linkedin.com/in/rohitvermabusinesscontinuity
  3. 3. Designing an effective Crisis Management Framework GIKS Summit | Online Time: 09:55 am - 10:20 am Date: 27th February 2021 By Mr Rohit Verma
  4. 4. Note for the participants: Speaker will take your questions automatically. If you have any questions, please comment in chat box.
  5. 5. Agenda 1. Crisis Management Framework 2. Command and Control Room 3. Crisis Communication Options 4. External Agencies
  6. 6. MURPHY’s LAWS
  7. 7. Q: Sir, how prepared are you for any Disasters ? A: “Disaster ? What disaster ??.... I have not come across any disaster in my 32 years of service” Captain E.J. Smith Titanic 14 Apr 1912
  8. 8. The risks we face today Terrorism Floods Infrastructure failure Riots, Violence Fires Earthquakes
  9. 9. Hazards / Risks • Epidemic • Pandemic • Flood • Tsunami • Industrial incidents • Social Engineering • Cyber attacks • Virus / IT Security threats • Data Centre outage • Cable Cut • Power Outage • UPS / DG Failure • Short circuit • Fire • Earthquake • Strikes • Riots • Lightning • Bomb Threat • Bomb Blast • Fire • Vehicle Crash • Plane Crash • Plane Hijack • Train accidents Internal • Vandalism • Key Person missing • Hardware Error • Software Error • Network Failure • Corrupted Data • Lost Data • Frauds • Human Error External Page 15
  10. 10. Time and Impact relationship Low High
  11. 11. Crisis Management Framework
  12. 12. Crisis Management Framework • Crisis Teams • Command and Control • Standing agenda • Crisis Cards • Notification Technology • Crisis Communication Plan • Crisis Simulation Exercises • External Agencies 18
  13. 13. Command and Control Room Location −Physical or Virtual Equipment −2 landlines (with conference facility) from 2 different service providers −Video conferencing −Min 2 Desktops with Intranet and Internet connection −Desktop LAN points −Enough points for power connection / charging −Display of emergency phone numbers −Crisis Kit – Documents, all Call Trees −Geographical maps for each location in the country −White board, Flip Chart with stationery −World Clocks −TV and Radio with all news channels 19
  14. 14. Crisis Communication options 20 Communication Tools 1. Email – Outlook, Lotus Notes etc 2. Collaborative tools – MS Teams, Webex, Zoom, etc 3. Telephony 4. Emergency Notifications What are these Tools dependent on ? 1. Third party ? 2. Internet ? 3. Active Directory? 4. DNS? Functionality available 1. Email 2. Audio 3. Video 4. Chat / SMS 5. File sharing What functionality will be lost of these Tools are down?
  15. 15. External Agencies 21 1. Floods, Heavy Rain − Disaster Management Authority − Meteorology Department − Local Municipal Corporation − Transport – Road, Railways, Air 2. Terrorist Attack − Local Police − Fire Brigade − Nearest Hospital 3. IT Outage − Network service providers − Internet service providers 4. Fire − Local Fire Brigade − Nearest Hospital 5. Strikes / Bandhs / Riots − Transport vendors − Hotels − Food vendors 6. Theft / Burglary − Police 7. Epidemic / Pandemic − World Health Organization − International SOS − Local Chemists − Hospitals 8. Hacking / Cyber Attack − IT Security Expert − Forensic investigation − Local Police 9. Building outage / Earthquake − Alternate site vendors / WAR − Real Estate Consultants 10. Supply Chain Outage − Alternate Suppliers
  16. 16. Suggested Readings • Business Continuity Management Handbook – Andrew Hiles • www.continuitycentral.com - Jobs, Knowledge, News • www.thebci.org - Knowledge, Events, News, Certifications • www.drii.org - Knowledge, Events, Certifications • www.bcm-institute.org – Courses, Certifications
  17. 17. Questions are Welcome!
  18. 18. Please give your feedbacks in the chat box about the webinar. Thank You Rohit Verma M: 99 2093 2083 E: puremindbodysoul@gmail.com The only thing harder than planning for an Emergency is explaining why you didn’t !!

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