City of Melbourne Keynote Sydney Customer Appreciation Day
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City of Melbourne Keynote address to the Australia Customer Appreciation Day, November 13, 2012
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City of Melbourne Keynote Sydney Customer Appreciation Day
- 1. City of Melbourne: Toe in the water, head in the clouds Colin Fairweather Chief Information Officer City of Melbourne
- 2. Snapshot • The city by the numbers • Challenges faced by cities • City from the CIO’s desk Case study Cloud opportunities
- 3. City of Melbourne – by the numbers • 100,000 residents • Median age 28 • 16,000 businesses • $365 million operating budget • 800,000 visitors per day • 1300 EFT
- 4. City Challenges Rising community People & expectations Movement Digital Disruption Urban Growth Shrinking public funding pool & Sustainability economic uncertain Liveability
- 5. ICT lens Sensor network • Intersection of mobile, social (noise, pedestrian, parking, he and ICT at etc) • Power of the crowd • Open data 3D Model • NBN • ICT as a new civil infrastructure
- 6. Hosting of premier event websites with AWS Background: The failure of a major event website to cope with demand during the event had a serious impact on customers and ultimately on CoM’s reputation
- 8. Why the cloud? • Dynamic scaling of infrastructure • Not sharing network bandwidth with line-of-business • Faster lead times for provisioning • High availability at an affordable price • Try before you buy
- 9. Solution - Proof of concept in the cloud Resources available “on tap” Removes infrastructure roadblocks Target market for demand peaks
- 10. • Web New Role Development & Infrastructure Skills • Understanding Key Architecture implications of Capability Learning's design options Learning • Prototyping and environment play
- 11. Next on the drawing board? • Test and development in the cloud • DR in the cloud • Platform for open data initiatives • 3D model in the cloud • Emergency Response • Support for R&D and to trial new business models • ….and government as a platform?
Notes de l'éditeur
- Elected council, City of Melb Act.100,000 residents growing to 180,000 by 2030800,000 daily visitors growing to 1million by 2030# students drive demographic= digitally aware
- Complex eco-systemChange on thing and impact anotherMost liveable city 2 yearsEG Liveability impacted by pollution, public amenity, open space, road traffic, services = at same time cities growing, money’s tight, expectations are rising(Deloitte, Digital disruption:Short fuse, big bang report 2012)
- Sensor network (noise, pedestrian, parking, heat etc) NBNICT as a new civil infrastructureIntersection of mobile, social and ICTIncreasing data sources – include census of land-use for past 50 yearsThe crowd want to co-createThey can report – Neat Streets3D presentation layer for sharing complex city dataNeed to invest and maintain investment in this new infrastructure
- A short description of uglyWebsites are now critical collateral for events – up-to-date information, available for mobile market, cuts down on printing costs, rubbish etc
- Always easy to describe the situation after the eventLots of chickens came home to roost at the same time – unfortunately on the day of the eventVictims of our own success –past not a good indicator of the future/designed within an inch of its lifeLack of agility and flexibility Especially in terms of techo’s trying to cut corners to meet deadlinesTight timeframe - 4 major events for the year mean that constantly building the new site – not much time to reflect – NYE will always be delivered on NYE
- Dynamic scaling of infrastructureAll the bottlenecks can the solvedCoM sites are big for CoM but tiny compared with Amazon’s capacityNot sharing network bandwidth but line-of-businessFaster lead times for provisioningBuying and commissioning equipment takes timeModern monolithic infrastructure (e.g. SAN) has hit-the-wall scalingWhat takes weeks … now takes minutes …Emergency managementKey communication tool not effected by whatever local disaster has occurred if its hosted elsewhereHigh availability at an affordable price
- Developer conversationHome use of internet example
- Need for new “Dev-Ops” role with cross-over skills in web development and infrastructureHeavy reliance on ‘architecture’ capability to understand implications of numerous design optionsE.g. high availability … options we’ve never had like fail over to another region/countryPrototyping and play