Agility is essential to most SaaS organizations. The move to SaaS is often driven a fundamental need to react to the customers and market dynamics at a much faster pace. In this chalk talk, we’ll explore the common strategies and architectural patterns that are leveraged by SaaS providers to realize these agility goals. The goal here to look more closely at how multi-tenancy shapes your approach to service decomposition, deployment automation (CI/CD), SLAs, analytics, and management of your SaaS application. How can you ensure zero downtime of your solutions? How do you build policies to proactively detect load and performance issues? How do you introduce tenant context into your operational experience? These are amongst the list of challenges that we’ll review as we consider the tooling and mechanisms you can apply to maximize the agility of your SaaS environment.