Order to activation is a hugely sensitive yet critical area for Telecommunication service providers. It is the lifeline that hooks subscribers up to their services as well as a key artery for resolving issues.
Following the expansion of Amdocs O2A service footprint with global service providers, an extensive survey was conducted by Ovum on behalf of Amdocs. The survey indicates a gap between the service providers’ belief of the importance of fallout prediction within the order-to-activation process and the actual use.
3. Survey Summary
Unique survey proving the importance
and value of BI/ Analytics within the
Order-to-Activation (O2A) process
57% of Service Providers
do not use BI/Analytics
tools within the O2A process
Faults prediction was
chosen as the top O2A
indicator to improve
business performance
All KPIs measured today
throughout the O2A process
can be positively improved
by BI/ analytics