1. AMEEN AL-OTHMAN
Mobile: +9660500509487 Email: ameen35@gmail.com
CAREER OBJECTIVE
A business-oriented and highly competent Consultant, with +20 years of achievement in the area of Information
Systems Management in one of the best IT Companies and Others in Saudi Arabia, is seeking an executive
role to contribute exceptional technical expertise as well as IT Executive Position for the progress of a reputed
organization.
PROFESSIONAL and Work EXPERIENCE
SULTAN LINES LTD COMPANY. (UES) August 2014 – Present
General Trading Company.
EXECUTIVE MANAGER & INFORMATION SYSTEM MANAGER
• Head of the executive and management team, Establish, Supervise and manage the short and long term
plans.
• Set the company Goals and Targets in general.
• Coordination and follow-up the government Procedures required for the company (Labor Office - Ministry of
Commerce - ..).
• Coordinate, establish and manage the business process and procedures between all departments in the
company (IT, Financial, Accounting, Sales, Marketing, ...).
• Set the company policies & Procedures.
• Manage, Build and Start the IT Department.
• Set and manage IT Department Plans (Process, Procedure, Budget,…).
• Manage the Creation of performance reports to present it to the Head management.
• Developed the interface to integrate the different systems using XML,
• Summaries and organize the Status and performance Management Reports.
• Communicate and get the information and updates (internal and external) also (Up and Down) to get the
inputs and Business requirements to Reflect it on the company.
• Solving Business problems. And provide recommendations to solve the issues or to make the work more
simple.
• Manage the IT department and set the Requirements and Select the Software and hardware according to
the management and business requirements.
• Manage, Contract & coordinate with IT vendors according to the Budget and requirements and monitor
vendor SLAs.
• Manage the Information system department and the IT team
• Set and monitor the maintenance and support Plans for all systems.
• Set and manage the systems security Plan.
• Set The System User Levels and control the information System Security as per the employees positions.
• Manage and Support the system users.
• Manage and support for all systems in the company (sales & Invoice, Purchasing, financial, Inventory
HR,..)
• Manage the Company website. (Create, Update, Apply Changes,..).
• Create Access application to import the data from the Company web site to build the management reports.
• Integrate the Company website with a SMS service to send automatic SMS to Registered customer.
• Manage all IT department Tasks and assign it to the team members.
• Monitor the systems and make sure it works fine all times.
• Help to Set and manage the Sales Plans.
• Hire the new employee.
• HR Management.
Departments and projects:
1- Study abroad :
a. We made around 200 agreements with a language schools around all the world.
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2. AMEEN AL-OTHMAN
Mobile: +9660500509487 Email: ameen35@gmail.com
b. We sent more than 150 students to study (university – language) outside the kingdom.
2- GPS Tracking :
a. Implemented 2 projects including (installation, integration, operation, support,..).
3- Mobile Accesories :
a. Import Mobile accessories from china and sell, distribute it in the local market.
SAUDI BUSINESS MACHINES LTD. (SBM) August 1997 – August 2014
(General Marketing and Services Representative for IBM WTC)
Saudi Arabia
Project Manager, Team Leader, Siebel Consultant, Systems Analyst, ERP Applications Support
Mar 2002 – August 2014
Managing large software implementation projects for a global IT solutions provider as a project manager or team
supervisor in the Professional services department.
 CRM project Manager.
 Focal point of contact point with Siebel international company to solve the Arabic Application problems.
 Charged to manage and complete high level administration and programming tasks as a Certified Siebel
Consultant and Technical Support team Leader.
 Supervise and manage Siebel 7 Upgrade to Siebel 8 Project in Riyad Bank.
 Banking and Telecommunication Business analyst.
 Rendering expert consultations and analysis for optimal performance on Retail & Banking Systems as a
prime Functions Designer and Technical Support specialist for Siebel-CRM.
 Completing the successful design, development and deployment of many applications managing product
evolutions from start to finish as a systems analyst and project manager assistant.
 Piloting the migration of data and systems into production environments, conducting thorough
functional and design testing of many solutions for wide range of platforms and business.
 Carrying out business process and analysis review of specifications, combining client input with expert field
knowledge to tailor and deliver suitable solutions for customers as a project manager.
 Managing enterprise accounts, contributing major improvement in reflection of services. Mentoring and
motivating team members to ensure their competency with the latest technologies.
ARABIAN COMPUTER PROJECTS LTD. (ACP). August 1997 – February 2002
out sourced to SBM to contribute technical proficiency and projects operations management at client site.
 Managing and planning the implementations of Point of Sale & IBM AS/400 applications and rendering
technical support.
 Expertly managing and handling J.D.A. (Merchandize Management System - ERP) & Retail Application
supports for all SBM retail projects; Customizing & testing AS/400 Apps for Y2K compliance.
 Executing troubleshooting for IBM Pos Supermarket Application (SMA) on all SBM retail projects, in
addition to Retail Application (RA.Dos).
 Architecting system interactions as an IBM AS/400 RPG/IV Programmer.
 Assembly and configuration of POS HW/SW, resolving end-user problems and providing process
improvements.
Key Projects – Pls note I worked in this project randomly as the business required
 ITCC Project (Siebel Communication),
o CRM project Manager.
o CRM Team Leader.
o Siebel BA and Configurator to Develop and customize the Required Functions in the Project. Like:
 Order Management.
 Siebel Loyalty.
o Create Siebel Reports using Oracle BI Publisher.
o Run, Configure, Fix and manage Siebel Arabization in the Project.
 Mobily IT Department (Siebel Communication project) : “Outsourced from SBM to Mobily” :
o BA to Identify and define the user needs and create the Design document for Siebel Application.
o Configure and customize the solution according to the design documents.
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3. AMEEN AL-OTHMAN
Mobile: +9660500509487 Email: ameen35@gmail.com
o Integrate the solution with other systems.
o Support Production and UAT Environments.
 Riyadh Bank Branch automation project (CSR):
o CRM Team Leader.
o Manage the new CR’s and create the Design document.
o Configure the Required Changes in Siebel as per Customer Requirements.
o Siebel 7 Upgrade Project Consultant.
o Siebel Production Support supervisor, I was responsible to manage the Branches user support and
troubleshoot the issues and prepare the Impact analysis.
o Interfaced with users to identify gaps.
o Design required functions and configure Seibel with Arabized components.
o Responsible to manage the test team to test Arabic Siebel version for Siebel Company, and I was the
key person to Arabize Siebel Application and to solve any Arabic issues in RB – (Siebel application).
 Riyadh Bank Siebel Call Center (RBC).
o Liable for testing and debugging all modules as the technical support consultant.
 Mina Slaughter House Project and Al-Yahiya Supermarket:
o Project management, Business analysis, implementation and training for POS system.
o Resource Management and Hiring.
 Waher Company:
o Create the proposal to suit customer needs and supervised project completion and resources.
 Othaim Holding Company
o Manage the Roll–out of P.O.S solutions in all Company stores providing and manage the
software and hardware setup, also environment installation and user training and Support.
o ERP Consultant “JDA – Merchandise management System”. –(Financial, warehouse, PO, and
Sales) modules.
o Imparted valuable knowledge on JDA modification and implementation with AS/400 Support &
training.
 Panda Retail Company – Savola Group:
o ERP Consultant “JDA – Merchandise management System”.
o Develop and specify the requirements for JAVA implementation and P.O.S Arabization.
o Modify and apply solution in more than 30 stores.
 First Arabian Department Stores (FADZ):
o ERP Consultant “JDA – Merchandise management System”.
o P.O.S training & setup,
 JDA Modification and Deployment in:
o Watani Trading, Bindawood Superstores, Warner Brother Studio Stores (SKAB).
 (Tolan, Albarajon) Superstores:
o Planned the configuration, installation and training for IBM POS with zero deficiencies.
DETAIL PLUS COMPANY (CAR APPEARANCE CENTER) January 1992 - August 1997
Saudi Arabia
Reception Supervisor
 Communicated with clients’ company services and participated in the development of pricing and
promotional strategies.
 Run reception center responding to client inquiries and conventionally resolving customer complaints.
 Synchronized the schedules of workers in the service area.
ADVANCED TELECOMMUNICATION COMPANY January 1996 - January 1997
Saudi Arabia
Customer Service
Worked on a part-time basis with a telecom company, establishing customer relations and trust that where key
factors to my success.
 Instigated successful customer service relationships, responded to enquiries and directed clients to proper
channels of service.
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4. AMEEN AL-OTHMAN
Mobile: +9660500509487 Email: ameen35@gmail.com
 Effectively followed all practices, policies and procedures set by the firm and resolved many problems
reflecting a professional company image.
SKILLS
 I have a wide experience in GPS Tracking systems, (solutions, implementations, integrations,..)
As I have implemented a GPS tracking system on the web using OpenGTS
Software(http://52.51.234.3:8080/track/Track) also another project using Traccar application (http://52.51.234.3:8082/)
 Knowledge of android Programing.
 Good, and deep thinking and accurate business analyst and expert in problem solving.
 Wide range experience and strong knowledge of different IT applications and Business Types
 Knowledge of Company Management.
 Employee Management and Orientation.
 Expert IT Project Management, Change management, Production Support supervisor, IT
Consultancy, Systems Administration & Design, Business Process Analysis.
 Excellent as Team Manager.
 Excellent in using personal and business communication to support the business.
 Very hard worker to support my Team and other departments to close cases.
 CRM Project Manager.
 Siebel Core Consultant.
 Retail and Supermarket Business analyst.
 Banking Business analyst,
 Telecommunication Business analyst,
 Siebel 7 Upgrade to Siebel 8 Functions.
 Siebel Reports using Oracle BI Publisher.
 Siebel Reports using actuate Report.
 AS / 400: Operating system / Technical Support / Retail Applications / Programmer.
 ERP Consultant for multi module (Financial, PO, Accounting, warehouse,…)
 JDA (Merchandize Management System-ERP), IBM Point of Sale: Technical Support / Applications.
 All Windows Platforms, PC maintenance, Java, Siebel Arabization, Network & Security Concepts.
 Basic. COBOL. Pascal. Database. Clipper. RPG / IV. V.Basic, VB, Siebel Script.
 Performance Tuning, Technical Support, Enterprise Projects, Client & Time Management, Trainings.
 Leadership, Team Building, Resource management, Interpersonal, Communication, Analytical
Thinking & Creative Problem Solving.
 Knowledge of web design using HTML, JAVA and PHP, also the integration with email and SMS
systems.
 Knowledge of GPS Tracking systems. (software and hardware).
EDUCATION
Brooklyn Bay University , USA 2012
 Bachelor in Computer Science.
AL-KHWARIZMI COMPUTER INSTITUTE, Saudi Arabia January 1996
 Completed a Diploma in Computer Information Systems.
PROFESSIONAL TRAININGS
 Jan 2009 - Siebel Marketing/Siebel Marketing manager, Oracle University, KSA
 Jan 2009 - Siebel data warehouse Consultancy & developing, Oracle University, KSA
 2007 – Siebel Analytical Consultant Course, Oracle University, KSA.
 November 2005 – Project management Professional Training, KSA
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5. AMEEN AL-OTHMAN
Mobile: +9660500509487 Email: ameen35@gmail.com
 August 2002 - Siebel 7 Core Consultant Course, Johannesburg
SAUDI BUSINESS MACHINES LTD.
 April 1999 – Diploma in IBM AS / 400
Course Contents
• IBM AS/400 Concepts & Facilities Workshop.
• IBM AS/400 Security Concepts & Planning WS.
• IBM AS/400 Database Coding & Implementation.
• IBM AS/400 System Operator’s Workshop.
• IBM AS/400 Control Language Workshop.
• IBM AS/400 RPG/IV Programming Workshop
 January 1998 - JDA - ERP (Merchandize Management System) implementation & modifications.
 January 1997 - IBM4690 Point Of Sale (POS).
Course Contents
• IBM4690 Point Of Sale (POS) On Job Training.
• IBM Super Market Application (SMA). On job training.
• IBM Retail Application (RA Dos). On job training.
LANGUAGES
English Fluent Spoken and Written
Arabic Fluent Spoken and Written
PERSONAL INFORMATION
Date of Birth: 26 Jan, 1971
Nationality: Palestinian
Marital Status: Married
Iqama Status : Transferable
Number Of kids: 5 Kids
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6. AMEEN AL-OTHMAN
Mobile: +9660500509487 Email: ameen35@gmail.com
 August 2002 - Siebel 7 Core Consultant Course, Johannesburg
SAUDI BUSINESS MACHINES LTD.
 April 1999 – Diploma in IBM AS / 400
Course Contents
• IBM AS/400 Concepts & Facilities Workshop.
• IBM AS/400 Security Concepts & Planning WS.
• IBM AS/400 Database Coding & Implementation.
• IBM AS/400 System Operator’s Workshop.
• IBM AS/400 Control Language Workshop.
• IBM AS/400 RPG/IV Programming Workshop
 January 1998 - JDA - ERP (Merchandize Management System) implementation & modifications.
 January 1997 - IBM4690 Point Of Sale (POS).
Course Contents
• IBM4690 Point Of Sale (POS) On Job Training.
• IBM Super Market Application (SMA). On job training.
• IBM Retail Application (RA Dos). On job training.
LANGUAGES
English Fluent Spoken and Written
Arabic Fluent Spoken and Written
PERSONAL INFORMATION
Date of Birth: 26 Jan, 1971
Nationality: Palestinian
Marital Status: Married
Iqama Status : Transferable
Number Of kids: 5 Kids
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