Service Manager 2010 is the newest System Center family member, announced just half a year ago. One of my Tech-Ed sessions this year is about integrating Service Manager with products like integrating with Forefront Identity Manager (FIM) to handle user provisioning, integrating with SCCM to handle Self-Service software distribution, integrating with Opalis to create a whole set of virtual server etc. One of the session highlight is how Service Manager integrate with Provance IT Management solution in order to offer a complete Asset Management solution.

1. System Center
Service Manager 2010
Amit Gatenyo
Infrastructure & Security Manager, Dario
Regional Specialist – Windows Server & Security, Microsoft
054-2492499
Amit.g@dario.co.il

2. Tom

3. Session Objectives and Takeaways
Session Objectives:
– Service Manager – Extending the value of System Center
Suite
– Demos – Service Manager in action
Key Takeaways:
– Service Manager is an integrated platform with rich set of built
in solutions
– Service Manager as a platform enables partners and customers
to extend their knowledge and processes

4. Service Manager: The Power Is in the
Integration
Portal Forms
Data
Warehouse
Workflows
Configuration
Management
DB
WorkItems
ConfigurationItems
Knowledge
ProblemChange Incident
Asset
Compliance
& Risk

5. Our Demos for Today
Integrated CMDB
Incident Management & Problem Management
Identity Management with Opalis
Asset Management with Provance

6. DemoIntegrated CMDB

7. Configuration Data Supports Service Desk
ConfigMgr Connector
Computer Data
HW and SW Inventory
DCM, SW Updates
End User’s
Computer
User Data
Contact Info
Organization
End User
CI Data
AD User
Windows Computer
Configuration Manager
Active Directory
Domain Controller
Helpdesk Analyst
Incident about
End User’s Computer
Service Manager

8. DemoIncident Management & Problem Management

9. Incident Management Process
Data Center
Alerts
SOURCES RECORD
QUEUES
TRIAGE
RESOLUTION
ESCALATION
CLOSURE
CLASSIFICATION
ROUTING

10. DemoIdentity Management with Opalis

11. FIM Integration

12. DemoAsset Management with Provance

13. Provance IT Asset Management Pack
IT Asset Life Cycle Management
Software Management
License Compliance
Contract Management
Enhanced IT Service Management
PROCESS MANAGEMENT PACK FOR
MICROSOFT SYSTEM CENTER SERVICE
MANAGER

14. Provance Resources
www.Provance.com
– Free evaluation
download
– White paper
community.Provance.com
– Software downloads
– Documentation
– Forums and blogs
– Sample data and
demonstration guide
– Ask questions and
submit your feedback!

15. Summary
Integrated CMDB
Incident Management & Problem Management
Identity Management with Opalis
Asset Management with Provance

16. Call To Action & Resources
Dario Blog – Service Manager
Evaluate & Deploy Service
Manager 2010
– Download Evaluation Version
Get Involved in the Community
– Blog
– Forum

17. Take your Tech Ed Higher
How to maximize your Knowledge and Experience
“Best of Tech-Ed” sessions at “Infrastructure &
Management User Group” – first one is 14.12 @ 17:30,
for more session dates join the LinkedIn group
Hands on Labs - Floor -1, Dan, Mon 8-17:30, Tue 8:15-
13:30

18. ‫ופייסבוק‬ ‫משובים‬
‫מירב‬-‫השלמה‬

19. Amit Gatenyo
Infrastructure & Security Manager, Dario
Regional Specialist – Windows Server & Security, Microsoft
054-2492499
Amit.g@dario.co.il