Amit Mishra has over 12 years of experience in testing, project management, and solution architecture roles in the telecommunications industry. He has expertise in technologies such as IMS, VoLTE, SIP, and virtualization/cloud platforms. Some of his responsibilities have included test management, solution design, documentation preparation, defect tracking, and people management. He has worked with various clients such as Ericsson, IBM, Nokia Siemens, AT&T, and Vodafone.

1. Amit Mishra
Flat # 103, TRILLIUM,MAGARPATTA CITY , HADAPSAR, PUNE
 amitkmishra2910@gmail.com +91 9886709202
Worked as Test Manager /Project manager/Individual contributor, having 12 years of relevant IT industry experience.
Worked in testing, L2, L3 support of project/product from the end to end delivery point of view.
CERTIFICATIONS:
VMWare certified Professional 6- Data center virtualization
VMWare certified Associate 6 – Data center virtualization
Redhat Certified Openstack Administrator
Ericsson Certified IMS associate
EXECUTIVE PROFILE
 A result- focused IT professional with 12 years’ experience in Testing, support and Test Management with
telecom domain expertise.
 Have earned hands on experience in testing, implementation, deployment as well as Tier-3 support for
different applications nodes like CLOUD AGGREGATION LAYER, NGN SOFTSWITCH, Multimedia mega hub soft
switch, SIP and IMS based Application Servers.
 Resourceful in managing team, Leadership & People Management abilities, planning, scheduling, delegating,
motivating, training and mentoring team to achieve performance excellence.
 Earned experience in analysis and testing of NGN soft switch projects , worked on technologies /protocols like
,CLOUD, 4G/VoLTE (Voice over Long term evolution) ,VoIP (Voice over internet protocol) - SIP,H.323, RTP,
RTCP,SDP, IMS (IP multimedia subsystem), MGCP/MEGACO and SS7 ( MTP1/2/3, ISUP,SCCP , TCAP),
IP,TCP,UDP , RTP, MGW, SBC.
 Soft Skills: Detail oriented good analytical and problem solving skills, Highly motivated, goal-oriented and well-
organized ,Team-player, Excellent verbal, written and presentation communication skills, Strong analytical and
problem solving skills, Excellent in project communication & reporting, Strong debugging and troubleshooting
skills.
 Experience in cloud -: virtualization Concepts, Cloud Delivery Model, VmWare, Open stack Architecture and
Services, CEE Architecture Concepts, CEE Components, experience in SaaS (Software as a service) and IaaS
(Infrastructure as a service).
WORK EXPERIENCE
 Working as Solution Architect in Ericsson Global services, Bangalore since Oct 2015.
 Worked as NSS Manager in NR services from Jan 2015-July 2015.
 Worked as Test manager/project Manager in IBM India Limited, Bangalore and Pune from Nov 2008 – Dec 2014.
 Worked as Sr. Software Engineer in Kodiak Networks, Bangalore from Dec 2007 – Nov 2008.
 Worked as Sr. Software Engineer in Tech Mahindra Limited, Bangalore from June 2005 – Dec 2007.
 Worked as Software Engineer in Sasken Communication Technologies Bangalore from Feb 2005- June 2005.

2. • Ericsson Global services as solution architect from Oct 2015.
My role in the project as Solution Architect includes below responsibilities:
 EE UK PoC: Worked on ECM (ERICSSON CLOUD MANAGER) and CEE (CLOUD EXECUTION ENVIRONMENT based
on Mirantis openstack for onboarding of vIMS (virtual IMS ) nodes like vCSCF, vMTAS, vSBG and vMRS. The goal
of Everything Everywhere (V-EPC+ v-IMS) PoC was to verify the maturity and capability of Ericsson’s virtual
environment, specifically the functionality in the VNFs and the capability in the Cloud Management and
Orchestration environment, the solution consist of vIMS and vEPC nodes along with CEE and ECM.
 UNICA CEE (CLOUD EXECUTION ENVIRONMENT) Test Instruction: Managed the preparation and of test
execution steps regarding CEE which included mainly Openstack, Storage and NFV Requirements.
 Preparation of high level design and low level design documents for all IMS nodes for OMAN OTP project mainly
for Geo Redundancy.
 Prepared ToL (test objective list) and TD (test description) for IMSv (IMS virtualization)for Kaizen.
.
• Worked as NSS Manager in NR services (for Alcatel-Lucent) from Jan 2015-July 2015.
I was a part of Project Team for Installation, Commissioning, Integration; O&M of Core NE’s to provide AMC support to
BSNL-CG circle for various nodes like MSC, MGW, SGSN and LI system.
 Commissioning and Integration Alcatel 5060 MSS for BSNL NGN Project
 Commissioning and Integration of Alcatel 7549 Media Gateways of BSNL NGN Project.
 Integration of new NGN MSC’s of CG circle with other Network elements.
 Maintenance of Alcatel 7500 SGSN.
 KPI Analysis (throughput, PDP Rate, Attach rate, latency).
 Software upgradation and patch loading of MSS, MGW, SGSN.
• IBM India Limited as Project Manager from Nov 2008 – Dec 2014
CAL (CLOUD AGREEGATION LAYER), Vodafone India Limited.
CAL platform is designed for enterprise customer where both online and offline modes of sales is supported and CAL
platform enables management of SaaS - software as a service. In the business model using software as a service (SaaS),
users are provided access to application software and databases. Cloud providers manage the infrastructure and
platforms that run the applications. Cloud users do not manage the cloud infrastructure and platform where the
application runs. This eliminates the need to install and run the application on the cloud user's own computers, which
simplifies maintenance and support. The proposed Cloud platform (CAL) is based on Industry leading Parallel’s cloud
offering. Parallels Automation is a modular standard software suite for cloud enablement comprised of two main
components, Parallels Operations Automation (POA), similar to the Telco OSS model, and Parallels Business Automation
(PBA), similar to the Telco BSS model.
CLIENT Vodafone India Limited
My roles and responsibilities include following accomplishments:
 Overall test management responsibility from planning phase to the deployment and support of the product in
the UAT environment and smooth entry into production.
 Was involved in the solution design of the CAL along with solution architect and business analysts.

3.  Involved in managing the end to end flow execution of the solution.
 Responsible for handling the demo/conference room presentation to the UAT users on the implementation and
deployment of the solution before "go live".
 Managing the day to day defects encountered during execution by having daily status calls on defects with the
Vendors and driving them to closure.
 Responsible for overall daily execution status reporting to the VIL QA (Vodafone india limited) and UAT users
-VBS (Vodafone business services).
 Identification of key business scenarios.
 Experience in providing technical and product directions to the support team for resolution of issues
 Educate existing and prospective customers on how they can incorporate our solution to derive business value
 Participate in conference calls, product demonstrations, presentations, technical objection handling, proposals
and customer follow-up on need basis
 Define the technical aspects of customer RFP requests.
 Engage with various parts of the organization for the support and enablement of training. Experience in
handling channel partners.
 Mentoring the team technically and functionally.
BVOIP UAT TESTING, AT & T
In AT&T’s terms, Business Voice over IP (“AT&T BVoIP”) is a portfolio of services that enable the transmission of voice
telephone calls in IP format over the Internet. AT&T BVoIP Services are provided via the AT&T Global MPLS Network.
AT&T BVOIP Portfolio includes the following offers:
CLIENT AT & T
My responsibilities included the following accomplishments:
 Overall testing responsibilities of the project after handover from system testing to handover to the BPE’s
(Business process engineers –AT&T). This includes planning the project deliverables inline with the client’s
optimized test schedule dates along with the client via ATT web meeting , understanding the business and
system requirements , base lining the requirements documents after client meetings , preparation and review of
test plan and test case documents with the team , execution of UAT test cases within the time frame, handling
daily status and escalation calls , hosting the war room bridge for the open defects, driving all the defects of the
project to closure and providing the handover package to the customer for testing in production environment.
 Managing the testing team (UAT) for the day to day activities and deliverables.
 Project planning - in terms of resourcing, product availability, remote installation, pre-requisites etc
 Conduct a project kick off meeting and lead the weekly progress meetings with concerned parties, escalate tech
issues, milestone risks, project risks
 Ensuring proper project closure with proper closure report updates and support handover. Also ensure project
documentation is completed in time.
 Hands on experience in developing test artifacts like Test Approach/Program Test Strategy and in managing
different areas of testing like Test Planning, Test Execution and Reporting. Strong in QA Process Awareness &
adherence. Hands on experience in managing large projects with good quality outcomes.
HIQ 8000 SOFTSWITCH, IMS CFX -5000 (CSCF) and CMS 8200 (HSS), NSN as Project Test Manager.
The hiQ 8000 is an integral part of the Next Generation Networks (NGN) Overlay Solution. The hiQ enables service
providers to deliver IP-based (Internet Protocol) voice services, business services and SIP (Session Initiation Protocol)
based multimedia applications to a broad range of customers. When coupled with Media Gateways, the hiQ is designed

4. to reliably control connections across TDM (Time Division Multiplexing) and IP networks and to deliver voice services
over those connections.
PROTOCOL USED SIP,ISUP, IMS,NCS, MGCP
TOOL USED EAST,INET, SIP-p,HU SIMULATOR
CLIENT NOKIA SIEMENS NETWORKS
My responsibilities included the following accomplishments:
 Knowledge and experience in Deployment and integration of IMS core nodes
 Good understanding of ==>IMS architecture, IMS call flows,3GPP IMS specification IMS network designing and
telecom network designing, different P/C/I-CSCF, AS and DB nodes, prepaid and postpaid billing, Application
Servers, servers specific to applications like Presence server, IM server, Diameter used in respect to 4g,Policy
Control Architecture to control different Interfaces like Gx, Gy and Rx,EPC network including detailed
understanding of the LTE, Nodes Like CSCF/MMtel/Application Server/ MGW/ BGCF/MGCF,IMS Protocol
Interfaces - Gm Interface, ISC interface, Ro/Rf Interface, Sh Interface SIP, etc
 Have experience in working with HP, ATCA, Solaris/linux/unix hardware
 Have knowledge on call processing, log/trace analysis, debugging and troubleshooting signaling and telephony
features.
 VoLTE/IMS-related features design, enhancement, and implementation
 Identifying root causes of the reported issues and resolve with vendor by providing RCA
 Installing/upgrading the platform components when needed
 Manage day-to-day operations and L3 support for the platform
 Mentoring and leading the team in testing and Tech Support, Proactively guiding junior/new team members
with detailed knowledge sharing sessions and on trouble resolution skills.
 Identifying the top priority/escalated and long pending issues in the status review meeting as input for the
global meeting and hosting the meeting for the global team in order to reduce the overdue backlog and
addressing the high priority customer issues for driving them to closure.
 Handled the escalations from the customers well, held conference calls / webex sessions with customer and
driven them to closure.
 Updating the upper management on weekly status about ongoing testing status, new loads coming, new test
cycles and achievement of the week via a reporting system.
 Identify risks and issues involved in the project and preparation of mitigation plans to address that.
 Taking part in LEAN PROCESS to minimize waste in the project.
 Handled integration of Application server (HiQ) with the IMS network (involving installation, upgrade and
integration).
 Guiding the team members on risk of escalations on the customer tickets and ensure minimized escalation by
proactively addressing customer needs on regular day to day basis via ticket status review meeting, helping the
team to debug the issue in order to ensure sufficient and adequate testing of the solution before delivering it to
the customer, constantly having meetings with the team leads and ensure that the ticketing target within SLA
(ESFR-End to end SLA fault rate) is achieved.
 Demonstrated resourcefulness by handling cases of all the product lines and mentoring the team on the same
for quick and efficient disposal of the issues raised by the customer, regularly taken part in the FCB (fault control
board )meetings to discuss the pending issues with the client's development team across the globe for driving
them to closure, adhered to 90% of ticketing SLA's, handled escalation for all the team members in case of

5. outage, handled the on call responsibility /EMCY handling.
• Kodiak Networks as Sr. Software Engineer from Dec 2007 – Nov 2008.
RTX – REAL TIME EXCHANGE
RTX (real time exchange) which sits above the MSC's in a GSM network and provides services like PTT (Push-To-Talk).
PTT server offers the voice channel by just pressing a button using the IN based services using the TCAP messages with
SCCP routing and CCS 7 signaling.
PROTOCOL USED GSM,ISUP
TOOL USED EAST,EMS,SMSC SIMULATOR
CLIENT ALLTEL,CINGULAR,TELEPHONICA
My responsibilities included the following accomplishments:
 Performed functionality, regression and sanity testing.
 Updating and writing documentation for all test processes, documentation for system level tests, test plans, test
design documents, test cases, and test results.
 Logging defects using TEAM TRACK.
• Tech Mahindra (R&D services) limited as Sr. Software Engineer from June 2005 – Dec 2007.
SSG – SIGNALLING SERVER GLOBAL
The Alcatel 5070 SSG is a STP which receives, routes, screens and transmits signaling messages for call setup, while also
offering number portability and mobility services. The Alcatel signaling server global (SSG) is a signaling transfer point
switch.
A) ISUP SCREENING SERVICES : The ISUP screening services provides a means of verifying the ISUP signaling message
and validating the content of the parameters present in the ISUP signaling message
B) IS-41 NPREQ Service Handler: The number portability request is about using the same number even after changing
the service provider. The IS-41 NPREQ Service Handler has the following functional components: IS-41 MAP NPREQ
validation – the process by which the syntax of the received message is verified prior to using information from the
message for the various services. Service Control – the process by which services are determined to be applicable or not
(and are applied) Service Event Handling – the process of interpreting the results of an applied service.
PROTOCOL USED ISUP, SCCP, TCAP
TOOL USED INET, SYSTEM MANAGER
CLIENT ALCATEL(PLANO)
My responsibilities included the following accomplishments:
 Performed functionality, regression and sanity testing.
 Involved in preparation of system test design specification.
 Updating and writing documentation for all test processes, documentation for system level tests, test plans,
test design documents, test cases, and test results.
 Validating test Results, logging defects using CHANGE REQUEST and generating defect reports.
 Execution of test cases using Inet.
 Mentoring of fresh team members.

6. 5070 MULTIMEDIA MEGA HUB SOFT SWITCH, Alcatel as Sr. Software Engineer.
Alcatel 5070 MM Switch Integrates PSTN Network to VoIP Network. The soft switch is responsible for the call control
and signaling for the class 4 (transit)/Class 5 and IP Telephony. The 5070 Soft switch is a fully redundant system that
supports a wide range of open standard IP protocols, providing maximal interoperability and interconnection between
fixed PSTN, mobile and IP networks in a reliable way. 5070 MM provides the interworking between SIP, ISDN user part
(ISUP) over MEGACO.
 Replaces header
 Basic call
 Call hold
 Call forward
 Call transfer (attended)
 Call transfer (blind)
PROTOCOL USED ISUP, SIP, MEGACO
TOOL USED INET, SYSTEM MANAGER, TEST MANAGER
CLIENT ALCATEL(PLANO)
My responsibilities included the following accomplishments:
 Performed functionality, regression and sanity testing.
 Involved in preparation of system test design specification .
 Updating and writing documentation for all test processes, documentation for system level tests, test plans,
test design documents, test cases, and test results
 Validating test Results, logging defects and generating defect reports.
 Execution of test cases using Inet.
 Mentoring of fresh team members.
• Sasken Communication Technologies as Software Engineer from Feb 2005 – June 2005.
BCM-Business Communication Manager
BCM-acts as a solution for establishing a secure communication channel over LAN/WAN interface. PVQM(proactive
voice quality monitoring)-PVQM enables the delivery of toll quality voice service over an IP network(sip & H.323) with
the ability to proactively monitor call quality on the basis of voice quality metrics like packet loss, inter arrival jitter,
round trip delay , listening R factor and conversational R factor.
My responsibilities included the following accomplishments:
 Analyzing the SRS (System Requirement Specifications) and developing test plans, test cases
 Involved extensively in the system integration testing, and Regression testing, User Acceptance Testing
 Updating Test Plans, Test Scripts, and Test Results as per the Change Requests given by the client.
 Validating test Results, logging defects and generating defect reports using clear quest.

7. PROTOCOL USED SIP, H.323
TOOL USED ELEMENT MANAGER,NETDISTURB
CLIENT NORTEL NETWORKS
Satyam info way limited as broadband Engineer from Oct 2002 – May 2005.
My responsibilities included the following accomplishments:
 Base station tower Installation and Subscriber Unit Implementation.
 Member of Quality Control Team, Network troubleshooting, Responsible for connectivity from iway (LAN) to AP(
access point ).
 Worked on RF equipment of RF Access point / Subscriber Unit Brand.
J
EDUCATIONAL QUALIFICATION
 CDAC with 74% marks in 2001.
 B.E. (Electronics and communication engineering), Barkatullah University, Bhopal (India), with 74.88% marks in
2000.
 12th
, CBSE Board 1996 68%.
 10th
, CBSE Board 1994 73%.
ACHEIVEMENTS
Won “ IBM Eminence and Excellence” award in the year 2012.
PERSONAL INFORMATION
Nationality – Indian
Marital Status – Married
Father’s Name – Shri. J.P.Mishra