1. AMITESHWAR SINGH
30, Defence Colony,
Stadium Road,
Patiala (Punjab).
(9914080146, 0175-2308430
*amiteshwar_oy@yahoo.co.in
Career Objective:
To get into a job where I can contribute creatively towards the development of the
organization and constantly learn to become a valuable asset for the organization through
intelligent application of knowledge and continuous learning.
Education:
• Graduation (Completed DEC 2010 with 66% aggregate) - Bachelor of Technology in
Computer Science from Punjab Technical University, RIMT – IET, Mandi Gobindgarh.
• Senior Secondary (2006) - 54.2% (PCM) from Yadavindra Public School, Patiala (ISC).
• High school (2003) - 53.3% from Yadavindra Public School, Patiala (ICSE).
Work Experience:
• Eclerx Services Limited. (Oct’11 – Till Date)
Working as SR. Quality Analyst in Audit and Reporting Team from 3.5 year and
managing team as well in achieving numbers (operations and quality).
Daily audits based on different LOB’s/ Operations requirement and client end
reporting.
Monitoring different types of calls (TR cancelled, TR not cancelled, call back
committed etc) for all the lob’s and providing regular feedbacks.
Analyzing data and preparing reports based on the audits done.
Preparing observations/Reports based on total audits done by a set of people for one
type of audits which reflects the present behavior of the agents with the defects and
also preparing action plan for those agents.
Identifying the improvement areas for the bottom performers and preparing corrective
action plan for them.
Assigning work to the peers based on the availability of resources and requirements of
audits.
• Dell international Services (Mar’11 to July’11)
Worked with dell as technical support associate.
Achievements:
• Moved to audit and reporting team in 6 months as part of IJP.
• Awarded analyst of the year on Eday.
• Awarded best quality auditor (Half yearly) twice.
2. Professional Qualification:
• Computer Architecture
• Data Structures
• Formal Languages and Automata Theory
Extra-Curricular Activities:
• Gold Medalist in State Level Tennis Tournament.
• Organized annual fest CONATUS’08 in our college.
• Participated in Inter college tennis championship.
Hobbies & Special Interests:
• Playing Tennis
• Trekking
• Travelling
• Listening to Music
• Swimming
Strengths:
• Easy adaptability.
• Analytical Thinking and Open Mindedness.
• Team player with a positive attitude.
Personal Details:
Name : Amiteshwar Singh
Father's Name : Mr. Rajinder Singh
Mother's Name : Mrs. Devinderjit Kaur
D.O.B : 23th
July, 1987
Marital Status : Unmarried
Languages Known : English, Hindi and Punjabi
I hereby declare that the above written particulars are to the best of my knowledge and belief.
(Amiteshwar Singh)