2. Facts, information, and skills acquired
through experience or education
The theoretical or practical understanding of
a subject.
3. Knowledge is in people
Resides in the brains of people
Information can be recorded, codified, stored
and retrieved.
Exists in physical, mechanical, optical or
electronic forms.
4. Two types: explicit and tacit
Explicit:1.codified knowledge
2.easy to identify, store, and retrieve
3.policies, reports, notes
Tacit: 1.non codified
2.personal/experience based
3.difficult to describe
5.
6. Focuses on delivering high business values
Organizations are committed to give their
best
Knowledge created, preserved and shared
Learning from competitors
7. Lowering costs and enhancing productivity
Improve client satisfaction
Increase employee productivity
Not committing mistakes previously made
Knowledge from retiring and retired staff
8. Wiki, blogs, social networks
Visualization technologies
Social network analysis
GIS (geographic information system)
9. Help us to:
Connect with each other
Codify knowledge
Manage and distribute knowledge
Harness, collect, categorize, aggregate and
analyze data