4. However, I expected more
emphasis on the key
InstaPay’s value proposition
which is "instancy". This is
what InstaPay provides
differently compared to the
traditional money transfer
methods
13. This screen is designed for
users who have 2 Sim cards
rather than designing for the
bigger segment who have a
single sim card
14. Another unusual thing here is,
you can’t enter the phone
number as it usually happens
in the fintech apps. What if I
want to register for someone
else?
what if I want to log in to
another account???
19. Once you click send SMS, you
get directed to a screen
where you are asked to send
strange SMS to a strange
number “4551” without
explaining what is happening
and why it is happening!!!
20. I checked this step on Android
and found the experience to
be even stranger
21. First, They show me this
strange message with the
same number without adding
enough clarification
23. And it gets even worse
because it asks me to
remember my choice, which
implicitly means I might need
to pay money every time I use
the app
24. And by the way, The app
didn't ask me to turn off my
wifi on Android
25. This all raises a lot of privacy
concerns and raises more
questions than it answers
26. But of course you don't have
to worry, this app is provided
by the Central Bank right?
27. But where in the app is that
mentioned? I can't recall
anything similar in the
onboarding process
But of course, no need for
getting worried, this app is
provided by the central bank
right ?
28. Besides how many people
really know what the Central
Bank is? So they may need to
add extra clarification
But where in the app that
mentioned I can’t remember
anything similar on the
onboarding process
29. So a quick recap before
moving forward. So to be able
to pass the first step in the
registration process, you have
to do/have the following:
30. So a quick recap before
moving forward. to be able to
pass the first step in the
registration process, you have
to do/have the following:
1- You have the user's SIM
card inserted into the phone
2- Mobile data and good
cellular network
3- You may need to pay some
money
48. I wish they better emphasized
on what card number is
49. especially, since this section
elements have almost equal
visual weight with no clear
visual hierarchy, so users
might jump directly to the
input fields labels
65. amrshawki
You might think I'm exaggerating. You
will change your mind when you
consider the following:
Modified Version
66. amrshawki
You might think I'm exaggerating. You
will change your mind when you
consider the following:
1- Users will not be able to change
their IPA later at all
2- The input text is light grey and not
clear enough
3- No validation or double entry
options like other input fields.
Password or e-mail for example
Modified Version
81. You have to click here to
display how much money you
have in your account
82. The design considers the
context. You may be sending
money to someone standing
next to you
83. Like your friend to whom you
owe money for the food order
he made for you
84. On the other hand, one of the
things that bothers me the
most is this popup that keeps
telling me that my session has
expired whenever I stop using
the app for a short while
85. I know this a privacy and
banking thing but It's time to
be designed better
86. I tried to know exactly how
much time it takes until the
session gets expired but I
failed so I will assume 30
seconds
87. This is a counter. Starts from
10 and count down until user
gets logged out
Modified Version
88. Now much better
1- Explaining why session gets
expired
2- Give users freedom and
control
3- Clear CTA
4- No technical jargons
Modified Version
91. These 2 design elements
navigates you exactly to the
same screen
92. And, these 2 design elements
navigates you exactly to the
same screen
93. And, these 2 design elements
also navigates you exactly to
the same screen
94. And finally, these 2 elements
navigates you to 2 screens
with different layout, although,
the same navigation bar item
is marked as selected
95. 2
1
This design element (1)
navigates you to the other
screen (2). The confusion
happens here because they
didn't remove the navbars
from the inner screens
96. IPN Navigation
Too much replication lead to
unorganized content
Collect Money
Send Money
Send Money
Again
Collect Money
Again
Services
More Menu
Manage
97. One more thing, IPN does not
provide any app tutorial or
something similar for new
joiners and since the app is
designed for a very large and
diverse customer segment, it
was a must
102. There are 4 methods to send
money. I will chose the
“mobile number” method
103. I don’t know about you, But I
used to send money using the
recipient’s bank account
number not his/her phone
number. I don't know if this is
something possible with the
usual transfer from the bank
104. IPN doesn't mention anything
related to this issue neither in
the phone number
placeholder nor in the tooltip
115. This screen is too busy to be a
confirmation screen as the
user's main goal is to confirm
the transaction only
116. This screen is too busy to be a
confirmation screen as the
user's main goal is to confirm
the transaction only
We will talk more about that in
discussion section below
119. This is the best place to
suggest adding the recipient
to the favorites
120. This is the best place to
suggest adding the recipient
to the favorites
This is what’s called in the
product world the Aha
moment, when the user
realizes the key benefit of the
app
121. It’s all about making the
experience faster not only on
the function level but also, on
the user experience level. isn't
it?
