Professional Resume

1. Andrea Lindhardt
linand2006@yahoo.com
www.linkedin.com/in/andrealindhardt
760-469-9478
EDUCATION
University of Massachusetts Amherst – Isenberg School of Management Amherst, MA
Bachelor of Science in Hospitality and Tourism Management 2015
Cumulative GPA 3.95
Community College of Vermont Bennington, VT
Associate of Hospitality, Tourism and Business Management/Administrative Management 2012
EXPERIENCE
Seasonal Piano Inc. www.sonatina.com Bennington, VT
Office Manager 2007-Present
• Ensure seamless and profitable operation of the company by overseeing registrations,tuition payments,providing fiscal and
enrollment reports to owners by leading staff meetings, creating schedules.
• Perform administrative and secretarial duties: process applications, communicate with guests, maintain client database
• Forecast budgets and develop short-termfiscal plans,balance bank accounts, execute bank deposits/withdrawals/transfers
• Process program payments,refunds, execute weekly payroll, manage employee data, reconcile financial statements,handle
payroll taxes, , prepare preliminary financial documents for accountants
• Deliver outstanding customerservice for existing and potential clients by actively promoting, describing the live-in piano
camps. Follow up on inquiries. Conduct on-campus tours,arrange logistics, attend to guest requests.
• Implement innovative marketing plans, execute promotional activities, organize events
• Develop effective work processes; compose manuals and job descriptions,design and implement filing systems,promotional
materials.
• Possess excellent oral and written communication skills, answer phone calls, e-mails, faxes, compose business documents
• Manage on-campus gift shop,music book library, prepare regular inventory, monitor and maintain office supplies
Hampton Inn by Hilton Bennington, VT
-Front Desk Agent 2013-2015
www.hamptoninn3.hilton.com
• Responsible for guest service tasks: guest check-in, check-out, respond to guest inquires, resolve complaints
• Possess working knowledge of all reservation procedures: execute new reservations,modify existing bookings, perform same
day reservations,walk-ins, practice upselling, assigns rooms according to guest preferences
• Serve as MOD (Manager on Duty) if necessary
• Understand and adhere to proper credit, check- cashing, and cash handling policies and procedures
• Represent hotel to guests by promoting and enrolling guests in Hilton Loyalty Program (Hhonors)
• Work closely with housekeeping and maintenance department for seamless operations,guaranteeing guest satisfaction
• Engage in continuous education through Hilton University to remain a skilled asset to the company. Deliver consistent,high
quality guest service in a gracious and professional manner
• Consistently recognized by managers for outstanding team-work, accuracy and responsible work ethic (employee of the
month)
WestEnd City Center Budapest, Hungary
Financial Controller Summer 2006 - Summer 2007
www.westend.hu
• Generated financial statements of Accounts Receivables, Accounts Payable
• Prepared fiscal reports for head-controllers regarding budgets,bankbalances, transactions
• Maintained accounting accuracy, filed invoices, assisted payroll procedures
Southwestern Vermont Medical Center Bennington, VT
Client Service Representative Spring 2004 - Summer 2006
www.svhealthcare.org
• Performed patient registration, accurate data management, insurance data entry
• Provided administrative support to management, team, clients: delivered, filed reports,communicated with staff, medical
offices, patients while safeguarded confidentiality
• Controlled, handled, collected, processed,transported laboratory specimens

2. SKILLS
Computer: MS Office (Excel, Word, Outlook, PowerPoint, and Access); QuickBooks Pro
Language:Fluent in Hungarian. Conversational in Spanish
Certifications:Certified Zumba instructor