Sebagai kelengkapan pengerjaan Tugas Besar satu, mata kuliah Strategic Marketing. Universitas Mercu Buana Program Studi Magister Management. Kampus Warung Buncit
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09. chapter 9 kasman pandiangan (55120110188)
1. CREATING BRAND EQUITY
Defining, Building, Measuring, Managing of Brand Equity
CHAPTER 9
NAMA DOSEN:
Prof. Dr. Hapzi Ali, Ir, MM, CMA, MPM
PROGRAM STUDI MAGISTER MANAGEMENT
2. The Subject
1. Defining Brand Equity
2. Building Brand Equity
3. Measuring Brand Equity
4.Managing Brand Equity
3. Defining Brand Equity
American Marketing Association
A brand is “a name, term, sign, symbol, or design, or a
combination of them, intended toidentify the goods or services of
one seller orgroup of sellers and to differentiate them from those
of competitors”
5. Defining Brand Equity
Brand equity is the added value endowed on products and services
which may be reflected in the way consumer, think, feel and act
with respect to the brand.
6. Advantages of Strong Brands
Improved perceptions of product perfomance
Great loyalty
Less vulnerability to competitive marketing actions
Less vulnerability to Crises
Larger Margins
More inelasric consumer response
Greater trade cooperation
Increased marketing communications effectiveness
Possible licensing opportunities
7. What is a Brand Promise
The marketer’s vision of what the brand must be and do for
consumers
13. Brand Equity Building
The Famous brand name
Automotive
• Mercedes-
Benz
• BMW
• Jaguar
• Audi
• Jeep
• Toyota
• Honda
Sport Clothing
• Nike
• Puma
• Adidas
• Diadora
• FILA
• Mizuno
• Yonex
Software
• Ms Word
• Ms Access
• Corel Draw
• Foxpro
• Kaspersky
• Excel
• Power Point
17. Measuring Brand Equity
Brand Audits
• A consumer focused series of procedures to assess the health
of the brand (Equity)
Brand tracking
• Quantitative data from consumer on a routine basis over time
Brand valuation
• Total financial value of the brand
18. Measuring Brand Equity
MOST VALUABLE BRAND
Amazon Apple Microsoft Google Visa Alibaba Tacent Facebook Mc Donald's Master Card
$ billion 415 352 326 323 186 152 150 147 130 108
0
50
100
150
200
250
300
350
400
450
19. Managing Brand Equity
Brand
Reinforcement
• refers to the set of activities where companiesensure
the brand equity created doen’t depreciate with time
Brand
Revitalization
• refers to the set of activities a brand undertakes to
stay relevant in changing the environment
Brand Crisis
• Whenever there are “unexpected events that
threaten a brand’s perceived ability to deliver
expected benefits, thereby weakening brand equity
20. Managing Brand Equity
Brand Reinforcement is done by:
1. The Product that the Brand represent
Expanding the categories across which the brand delivers the core
benefit satisfying various needs.
2. How Brands Make Product superior and strong
Brands bring unique associations with them. A strong brand has
strong associations. And many times these associations are more abstract
and category agnostic.
21. Managing Brand Equity
Need of Brand Revitalization:
1. Changes in consumer tastes and preferences
Changing consumer preferences might make the current brand positioning stale in
the mind of consumer. They look for brands that talk about their language and understand
their current needs.
2. The emergence of the new competitor
New Competitions pose fresh challenges. Brand may have a bigger strogger core
competency and existing players will need to tweak their positioning and communication.
3. The emergence of new technology
Failing to evolve with technology is one of the most common reasons why a brand
might need revitalization
4. Any new development in the marketing environment
In changing market environment, new product might take a completely new
postioning with an existing product and gradually expand base to capture a bigger market
share
22. REFERENSI
• Marketing Managment – A south Aia Perspective by Philip Kotler, Kevin Lane Kaller, Abraham Koshy &
Mithileshwar Jha, 13th Edition, Published by Pearson Education, Inc.
• Marketing Management by Kotlet-Keller, 14th Edition.
• Strategi Marketing Management – Meeting The Global Marketing Challenges by Carol H. Anderson & Julian
W. Vincze
• Princilples of advestising & IMC by Tom Duncan 2nd Edition, Published by Mc.Graw-Hill Irwin
• https://marketinglessons.in/what-is-brand-revitalization-philip-kotler-summary-with-examples/
• https://marketinglessons.in/what-is-brand-reinforcement-philip-kotler-summary-with-
examples/#:~:text=Brand%20Reinforcement%20refers%20to%20the,keep%20reinforcing%20the%20brand%
20values.
• https://www.cnbctv18.com/photos/economy/most-valuable-brands-of-2020-at-415-billion-the-top-company-
beats-apple-google-and-microsoft-6386431-11.htm