3. 2. Conflict
o Definition
o Conflict Situation
o Kinds of Conflicts and Dynamics
3. Stress
o Definition
o Psychological Effects of Stress
o Severity of Stress Factors
4. Learning Objectives:
To assist co-students in understanding
themselves, the problems they face in
everyday life and the ways of meeting
each problems.
To be able to express and explain
what frustration is.
To give information and knowledge to
co-students about frustration, conflict
and stress.
5. To be able for the students to define
and trigger frustration, conflict and
stress.
To help everybody for their problems
and give some solutions and
perspective view on how to handle
such obstacles.
Tobe able to make students relate to
their everyday problems and give
psychological aid.
6.
7. What is FRUSTRATION ?
Frustration is a common
emotional response to opposition.
Related to anger and
disappointment, it arises from the
perceived resistance to the
fulfillment of individual will.
8. What is FRUSTRATION ?
Is from minor irritations of losing
something to the major problem of
continued failure towards a
desired goal.
The greater the obstruction, and
the greater the will, the more
the frustration is likely to be.
9. Example :
“It has been very frustrating watch the
rapid deterioration of my parent’s
relationship. Over the last year or two
they have argued constantly and have
refused to seek any professional help. I
have tried to talk to them, but they kind of
shut me and my brother out of their
problem. I feel very helpless and
sometimes even very angry, not at them
but at the whole situation.”
Frustrations
10. Example:
“Watching myself fail at school and see
my grades at worse makes me feel like I
am nothing. My parent’s expectations
were demolished. I wish that this is a
mere nightmare, but unluckily this is
reality.”
Frustrations
11. It is an emotion.
Occurs when a person
is blocked from
reaching a desired
outcome.
Understanding Frustrations
12. We may succumb
to frustration and
feel irritable,
annoyed and angry.
Understanding Frustrations
13. It is not necessarily bad since:
- It can be a useful indicator of
the problems in a person’s life.
- As a result, it can act as a
motivator to change.
Understanding Frustrations
14. It can also be deductive when it results in:
- Anger
- Irritability
- Stress
- Resentment
- Depression
- Spiral downward force
- Feeling of resignation
- Feeling of giving up
Understanding Frustrations
15. Typically, the more
important the goal, the
greater the frustration
and resultant anger or
loss of confidence.
Understanding Frustrations
17. Usually involve disappointment
that results:
-When we cannot have what we
want.
- Personal real or imagined
deficiency.
- Lack of confidence or fear of
social situations.
Internal Source
18. It can result when a person has
completing goals that interfere
with one another.
Example:
“Completing multiple tasks from school with
corresponding midterm examinations from
many courses all together in one week .”
Internal Source
19. Involves conditions outside the person such
as:
1. Physical roadblocks we
encounter in life.
2. Things that get in the way of
our goals.
External Source
20. One of the biggest sources of frustration in
today’s world is the frustration caused by the
perception of wasting time.
Example:
“When you are standing in line at a bank, or in
traffic, or on the phone, watching your day go by
when you have so much to do.”
External Source
22. Grows from our surrounding environment.
-Environment may increase one’s
frustrations in mind.
Example:
“A perfectionist person was stressed in his
project and his frustration ascended more when
he saw his workplace full of junks and not
organized. “
Environmental Frustration
23. Not meeting one’s expectations.
The capability of a person is always
limited that’s why no one can fulfill
all wants and expectations in one’s
life.
One cannot become what he wants
to be.
Personal Frustration
24. A conflict between two or more individuals.
Example: Owner-to-workers
This makes the industrial worker nervous and
gloomy. This creates psychological pressure for
those workers that turns into frustrations.
Conflicting Frustration
25. - means one kind of power
which makes a person delightful for work.
It decreases mental pressure of a person.
But when a worker feel proper motivation, only
then that person feels one kind of pressure. And
that pressure turns into frustration.
Motivational Conflict
Motivation
26. Defense Mechanism
An automatic reaction of the body to
a stimulus.
Any of variety of usually mental
processes used to protect oneself
from shame, anxiety, loss of self-
esteem, conflict or other
unacceptable feelings or thoughts.
27. According to Sigmund Freud
- It is a tactic
developed by the ego to
protect against anxiety.
Defense Mechanism
29. Responding to Frustration
Typical responses are :
1. Anger
2. Giving up
3. Loss of Confidence
4. Stress
5. Depression
6. Other Reactions
30. Anger
There is a saying :
“ Frustration begets
anger, and anger begets
Aggression. “
Responding to Frustration
31. An angry person acts without thinking.
Anger and Aggression is expressed toward the
object perceived as the cause of frustration.
But anger can be a healthy response if it
motivates us to positive action.
When you feel frustration building, you have to
practice learned responses that lead to healthy
actions instead of destructive ones.
Anger
Responding to Frustration
32. Giving up on goal can be productive when the
goal is truly out of reach.
However, more often giving up is
another form of frustration
formulation.
Giving Up
Responding to Frustration
33. We live in difficult time and we have to be
persistent in order to accomplish.
Try to remember:
“Quitters never win, and Winners
never quit”
Losing you temper means you are a quitter!
Giving Up
Responding to Frustration
34. It is a terrible SIDE-EFFECT of giving up and not
fulfilling your goal.
We hide our delight to work once we fail and stop
trusting ourselves from multiple failures.
You need to be able to learn that when the
going gets tough, you say to yourself “It’s
worth it!” and the following through, it is not
only gets the job done, but it builds self-
confidence.
Loss of Confidence
Responding to Frustration
35. Is the “wear and tear” of our body and
mind experiences as we adjust to the
frustrations of our continually changing
environment.
What do we mean by “wear and tear”?
Stress
Responding to Frustration
36. It affects almost every aspect of life.
It affects people of all ages.
While we all feel depression at various
appropriate times in our lives, excess or
inappropriate depression cannot be easily
dismissed or wished away.
Depression
Responding to Frustration
37. Abuse of drugs or alcohol.
Eating and weight
problems.
Addictive behaviors.
Etc.
Other Reactions
Responding to Frustration
38. A competitive or opposing action of
incompatibilities.
It is a MENTAL STRUGGLE resulting
from incompatible or opposing needs,
wishes, or external or internal demands.
A common Human Dilemma is when our
inner wishes, needs, or urges push us in
different directions.
What is CONFLICT ?
39. Example:
“Should I or shouldn’t I?”
I became engaged this Christmas. My
fiancé surprised me with a ring. I knew if
I refuse, he would be terribly hurt and our
relationship would suffer. However, I
don’t really know whether I want to
marry him. On the other hand, I don’t
want to lose him either.
Conflict
40. Five Major Types of Conflict Frustration
1. Approach – Avoidance Conflict
2. Approach – Approach Conflict
3. Avoidance – Avoidance Conflict
4. Double or Multiple Approach –
Avoidance Conflict
5. Avoidance – Approach Conflict
41. We both want and don’t want something.
Example:
1. Any temptations, like sweets, we want to avoid it.
2. You find someone physically attractive but their
personality turns off you.
3. You want to teach useful psychology to high school
but the price is low.
In this kind of situation, any decision you make has
some disadvantage.
Approach – Avoidance Conflict
42. You have two or more good choices but you
can’t have them both.
Example:
1. You have two good job offer.
2. You have two possible dates.
3. You have two or three kinds of cars you like to buy.
Here, you won’t lose anything but will gain something
great.
Approach – Approach Conflict
43. We have two or more alternatives but none of
them seems desirable.
Example:
1. Studying hard a boring chapter or fail at the exam
tomorrow.
2. A woman got pregnant, she didn’t want to have a
baby early but doesn’t believe in abortion.
A “ NO WIN “ situation.
It is better to choose the lesser evil.
Avoidance – Avoidance Conflict
44. We are faced with many choices, each with
complex positive and negative aspects.
Example:
1. There is a good movie on. ( but you might flunk a quiz
tomorrow)
2. There is a lot of studying to do. ( but it’s all boring)
3. There is a job opening in your hometown.( but it might be
a serious mistake to quit college)
All have their appeal; all have their disadvantages. And you
have only a few mistakes to make a decision in your life.
Double or Multiple Approach – Avoidance Conflict
45. Some ordinarily avoidable goals are so enticing that
once you get close to it, you can’t stop.
Example:
1. A sexually attractive and willing partner may be impossible
to resist once you get into bed.
Emotions are like this:
Anger can be contained until we get to the boiling point, then
we let go full force.
Or, we may avoid someone or some activity thinking we don’t
like them but once we get closer to them, we find out that we
like them.
Avoidance – Approach Conflict
46. Resolving Conflict Situation
To manage a conflict, you must
be a skilled communicator.
That includes open
communication environment to
your unit by encouraging each
to talk about something or work
issues.
47. Here are some tips you can use of two people
who can’t resolve their own conflicts.
1. Acknowledged that a difficult
situation exists.
2. Let individuals express their
feelings.
3. Define the problem
Resolving Conflict Situation
48. 4. Determine underlying needed.
5. Find the common areas of agreement
no matter how small.
6. Find solutions to satisfy needs.
7. Determine follow-up you will take to
monitor.
8. Determine what you will do if the
conflict remains unresolved.
Resolving Conflict Situation
49. When any goal-directed activity
is blocked, the normal
individual experiences a
psychological and
physiological reaction which
continues as long as the need
remains unsatisfied.
50. Even though a good-sport may
meet defeat with a smile, his loss
represents some degree of
frustration and, therefore stress.
As we have seen, severe prolonged
stress can lead us to variety of ills,
from ulcers to heart trouble.
51. Being aware of the
different types of conflicts
could help you recognize
troublesome situations in
your own life. Such
conflicts might be the
source of stress and
anxiety.
52. Having a philosophy
of life and good
decision – making
skills will help resolve
the conflicts.
53. What is Stress ?
A state of mental,
physical, or other strain.
It is a pressure or
tension.
54. Example:
Staying up, late at night until dawn to finish
some business like report, assignments,
project and the like. Then suddenly you’ve
got a bad feeling not to finish it and or the
outcome is bad and that makes you worry.
You are Stressed!
What is Stress ?
55. Effects of Stress Overload
The Body’s autonomic nervous system
often does a poor job distinguishing
between daily stressors and life –
threatening events.
If you are stressed about something, your
body can still react as if you’re facing a life
– or – death situation.
Stress
56. Stress can cause damage in your health if you
experience it in your life.
It can raise blood pressure, suppress
immune system, increase the risk of heart
attack and stroke, speed up the aging
process, and leave you vulnerable to a host
of mental and emotional problems.
Effects of Stress Overload
57. Signs and Symptoms of Stress
Cognitive Symptoms
Emotional Symptoms
Physical symptoms
Behavioral Symptoms
58. Memory Problems
Inability to Concentrate
Poor Judgement
Seeing only the negative
Anxious or Racing thoughts
Constant worrying
Cognitive Symptoms
59. Irritability or Short Temper
Agitation or inability to relax
Feeling overwhelmed
Sense of loneliness and
isolation
Depression or General
unhappiness
Emotional Symptoms
60. Aches and Pains
Diarrhea or Constipation
Nausea, Dizziness
Chest pain or Rapid heartbeat
Loss of sex drive
Frequent colds
Physical Symptoms
62. Health Problems
Pain of Any kind
Digestive problems
Sleep problems
Depression
Weight problems
Auto immune diseases
Skin conditions such as eczema
63. Concluding Part
Most of the time, frustration is bad for
everyone. For proper usage of resources
and minimum wastage of resources
along with increasing productivity among
people, management should apply
proper steps against growing frustration
among its people.
64. “ God grant me the serenity to accept the
things I cannot change; courage to
change the things I can; and wisdom to
know the difference.”
One can learn that while the situation
itself may be upsetting and frustrating,
you do not have to be frustrated.
Accepting life is one of the secrets of
avoiding frustration.
65. Remember, you can not eliminate
frustration. In spite of all your
efforts, things happen that will
cause your frustration and anger.
Life is filled with frustration, pain,
loss and the unpredictable actions
of others. You can’t change that; but
you can change the way you let
such events affect you.