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FRUSTRATIO
NS
Conflict, Stress and Coping
Prepared by:
Group 4
Leader: Andrei G. Matias
BSME 1-1
Report Content:
1. Frustration
o Definition
o Sources and Dynamics
o Defense Mechanism
o Responding to Frustration
2. Conflict
o Definition
o Conflict Situation
o Kinds of Conflicts and Dynamics
3. Stress
o Definition
o Psychological Effects of Stress
o Severity of Stress Factors
Learning Objectives:
To assist co-students in understanding
themselves, the problems they face in
everyday life and the ways of meeting
each problems.
 To be able to express and explain
what frustration is.
To give information and knowledge to
co-students about frustration, conflict
and stress.
To be able for the students to define
and trigger frustration, conflict and
stress.
To help everybody for their problems
and give some solutions and
perspective view on how to handle
such obstacles.
Tobe able to make students relate to
their everyday problems and give
psychological aid.
What is FRUSTRATION ?
Frustration is a common
emotional response to opposition.
Related to anger and
disappointment, it arises from the
perceived resistance to the
fulfillment of individual will.
What is FRUSTRATION ?
Is from minor irritations of losing
something to the major problem of
continued failure towards a
desired goal.
The greater the obstruction, and
the greater the will, the more
the frustration is likely to be.
Example :
“It has been very frustrating watch the
rapid deterioration of my parent’s
relationship. Over the last year or two
they have argued constantly and have
refused to seek any professional help. I
have tried to talk to them, but they kind of
shut me and my brother out of their
problem. I feel very helpless and
sometimes even very angry, not at them
but at the whole situation.”
Frustrations
Example:
“Watching myself fail at school and see
my grades at worse makes me feel like I
am nothing. My parent’s expectations
were demolished. I wish that this is a
mere nightmare, but unluckily this is
reality.”
Frustrations
It is an emotion.
Occurs when a person
is blocked from
reaching a desired
outcome.
Understanding Frustrations
We may succumb
to frustration and
feel irritable,
annoyed and angry.
Understanding Frustrations
It is not necessarily bad since:
- It can be a useful indicator of
the problems in a person’s life.
- As a result, it can act as a
motivator to change.
Understanding Frustrations
 It can also be deductive when it results in:
- Anger
- Irritability
- Stress
- Resentment
- Depression
- Spiral downward force
- Feeling of resignation
- Feeling of giving up
Understanding Frustrations
Typically, the more
important the goal, the
greater the frustration
and resultant anger or
loss of confidence.
Understanding Frustrations
Internal Source
External Source
Sources of Frustration
Usually involve disappointment
that results:
-When we cannot have what we
want.
- Personal real or imagined
deficiency.
- Lack of confidence or fear of
social situations.
Internal Source
It can result when a person has
completing goals that interfere
with one another.
Example:
“Completing multiple tasks from school with
corresponding midterm examinations from
many courses all together in one week .”
Internal Source
 Involves conditions outside the person such
as:
1. Physical roadblocks we
encounter in life.
2. Things that get in the way of
our goals.
External Source
One of the biggest sources of frustration in
today’s world is the frustration caused by the
perception of wasting time.
Example:
“When you are standing in line at a bank, or in
traffic, or on the phone, watching your day go by
when you have so much to do.”
External Source
1. Environmental Frustration
2. Personal Frustration
3. Conflicting Frustration
4. Motivational Conflict
Sources and Types
 Grows from our surrounding environment.
-Environment may increase one’s
frustrations in mind.
Example:
“A perfectionist person was stressed in his
project and his frustration ascended more when
he saw his workplace full of junks and not
organized. “
Environmental Frustration
Not meeting one’s expectations.
The capability of a person is always
limited that’s why no one can fulfill
all wants and expectations in one’s
life.
One cannot become what he wants
to be.
Personal Frustration
 A conflict between two or more individuals.
Example: Owner-to-workers
This makes the industrial worker nervous and
gloomy. This creates psychological pressure for
those workers that turns into frustrations.
Conflicting Frustration
- means one kind of power
which makes a person delightful for work.
It decreases mental pressure of a person.
But when a worker feel proper motivation, only
then that person feels one kind of pressure. And
that pressure turns into frustration.
Motivational Conflict
Motivation
Defense Mechanism
An automatic reaction of the body to
a stimulus.
Any of variety of usually mental
processes used to protect oneself
from shame, anxiety, loss of self-
esteem, conflict or other
unacceptable feelings or thoughts.
According to Sigmund Freud
- It is a tactic
developed by the ego to
protect against anxiety.
Defense Mechanism
1. Denial
2. Suppression
3. Reaction Formation
4. Projection
5. Displacement
6. Rationalization
7. Undoing
8. Isolation of effect
9. Sublimation
10. Regression
Freudian Defense Mechanism
Responding to Frustration
 Typical responses are :
1. Anger
2. Giving up
3. Loss of Confidence
4. Stress
5. Depression
6. Other Reactions
Anger
There is a saying :
“ Frustration begets
anger, and anger begets
Aggression. “
Responding to Frustration
 An angry person acts without thinking.
 Anger and Aggression is expressed toward the
object perceived as the cause of frustration.
 But anger can be a healthy response if it
motivates us to positive action.
 When you feel frustration building, you have to
practice learned responses that lead to healthy
actions instead of destructive ones.
Anger
Responding to Frustration
 Giving up on goal can be productive when the
goal is truly out of reach.
However, more often giving up is
another form of frustration
formulation.
Giving Up
Responding to Frustration
We live in difficult time and we have to be
persistent in order to accomplish.
 Try to remember:
“Quitters never win, and Winners
never quit”
Losing you temper means you are a quitter!
Giving Up
Responding to Frustration
 It is a terrible SIDE-EFFECT of giving up and not
fulfilling your goal.
 We hide our delight to work once we fail and stop
trusting ourselves from multiple failures.
You need to be able to learn that when the
going gets tough, you say to yourself “It’s
worth it!” and the following through, it is not
only gets the job done, but it builds self-
confidence.
Loss of Confidence
Responding to Frustration
Is the “wear and tear” of our body and
mind experiences as we adjust to the
frustrations of our continually changing
environment.
What do we mean by “wear and tear”?
Stress
Responding to Frustration
It affects almost every aspect of life.
It affects people of all ages.
While we all feel depression at various
appropriate times in our lives, excess or
inappropriate depression cannot be easily
dismissed or wished away.
Depression
Responding to Frustration
Abuse of drugs or alcohol.
Eating and weight
problems.
Addictive behaviors.
Etc.
Other Reactions
Responding to Frustration
A competitive or opposing action of
incompatibilities.
It is a MENTAL STRUGGLE resulting
from incompatible or opposing needs,
wishes, or external or internal demands.
A common Human Dilemma is when our
inner wishes, needs, or urges push us in
different directions.
What is CONFLICT ?
Example:
“Should I or shouldn’t I?”
I became engaged this Christmas. My
fiancé surprised me with a ring. I knew if
I refuse, he would be terribly hurt and our
relationship would suffer. However, I
don’t really know whether I want to
marry him. On the other hand, I don’t
want to lose him either.
Conflict
Five Major Types of Conflict Frustration
1. Approach – Avoidance Conflict
2. Approach – Approach Conflict
3. Avoidance – Avoidance Conflict
4. Double or Multiple Approach –
Avoidance Conflict
5. Avoidance – Approach Conflict
 We both want and don’t want something.
Example:
1. Any temptations, like sweets, we want to avoid it.
2. You find someone physically attractive but their
personality turns off you.
3. You want to teach useful psychology to high school
but the price is low.
In this kind of situation, any decision you make has
some disadvantage.
Approach – Avoidance Conflict
 You have two or more good choices but you
can’t have them both.
Example:
1. You have two good job offer.
2. You have two possible dates.
3. You have two or three kinds of cars you like to buy.
Here, you won’t lose anything but will gain something
great.
Approach – Approach Conflict
 We have two or more alternatives but none of
them seems desirable.
Example:
1. Studying hard a boring chapter or fail at the exam
tomorrow.
2. A woman got pregnant, she didn’t want to have a
baby early but doesn’t believe in abortion.
A “ NO WIN “ situation.
It is better to choose the lesser evil.
Avoidance – Avoidance Conflict
 We are faced with many choices, each with
complex positive and negative aspects.
Example:
1. There is a good movie on. ( but you might flunk a quiz
tomorrow)
2. There is a lot of studying to do. ( but it’s all boring)
3. There is a job opening in your hometown.( but it might be
a serious mistake to quit college)
All have their appeal; all have their disadvantages. And you
have only a few mistakes to make a decision in your life.
Double or Multiple Approach – Avoidance Conflict
 Some ordinarily avoidable goals are so enticing that
once you get close to it, you can’t stop.
Example:
1. A sexually attractive and willing partner may be impossible
to resist once you get into bed.
Emotions are like this:
Anger can be contained until we get to the boiling point, then
we let go full force.
Or, we may avoid someone or some activity thinking we don’t
like them but once we get closer to them, we find out that we
like them.
Avoidance – Approach Conflict
Resolving Conflict Situation
To manage a conflict, you must
be a skilled communicator.
That includes open
communication environment to
your unit by encouraging each
to talk about something or work
issues.
 Here are some tips you can use of two people
who can’t resolve their own conflicts.
1. Acknowledged that a difficult
situation exists.
2. Let individuals express their
feelings.
3. Define the problem
Resolving Conflict Situation
4. Determine underlying needed.
5. Find the common areas of agreement
no matter how small.
6. Find solutions to satisfy needs.
7. Determine follow-up you will take to
monitor.
8. Determine what you will do if the
conflict remains unresolved.
Resolving Conflict Situation
When any goal-directed activity
is blocked, the normal
individual experiences a
psychological and
physiological reaction which
continues as long as the need
remains unsatisfied.
Even though a good-sport may
meet defeat with a smile, his loss
represents some degree of
frustration and, therefore stress.
As we have seen, severe prolonged
stress can lead us to variety of ills,
from ulcers to heart trouble.
Being aware of the
different types of conflicts
could help you recognize
troublesome situations in
your own life. Such
conflicts might be the
source of stress and
anxiety.
Having a philosophy
of life and good
decision – making
skills will help resolve
the conflicts.
What is Stress ?
A state of mental,
physical, or other strain.
It is a pressure or
tension.
Example:
Staying up, late at night until dawn to finish
some business like report, assignments,
project and the like. Then suddenly you’ve
got a bad feeling not to finish it and or the
outcome is bad and that makes you worry.
You are Stressed!
What is Stress ?
Effects of Stress Overload
The Body’s autonomic nervous system
often does a poor job distinguishing
between daily stressors and life –
threatening events.
If you are stressed about something, your
body can still react as if you’re facing a life
– or – death situation.
Stress
 Stress can cause damage in your health if you
experience it in your life.
It can raise blood pressure, suppress
immune system, increase the risk of heart
attack and stroke, speed up the aging
process, and leave you vulnerable to a host
of mental and emotional problems.
Effects of Stress Overload
Signs and Symptoms of Stress
 Cognitive Symptoms
Emotional Symptoms
Physical symptoms
Behavioral Symptoms
Memory Problems
Inability to Concentrate
Poor Judgement
Seeing only the negative
Anxious or Racing thoughts
Constant worrying
Cognitive Symptoms
Irritability or Short Temper
Agitation or inability to relax
Feeling overwhelmed
Sense of loneliness and
isolation
Depression or General
unhappiness
Emotional Symptoms
Aches and Pains
Diarrhea or Constipation
Nausea, Dizziness
Chest pain or Rapid heartbeat
Loss of sex drive
Frequent colds
Physical Symptoms
Eating More or
Less
Sleeping too Much
or Little
Behavioral Symptoms
Health Problems
Pain of Any kind
Digestive problems
Sleep problems
Depression
Weight problems
Auto immune diseases
Skin conditions such as eczema
Concluding Part
Most of the time, frustration is bad for
everyone. For proper usage of resources
and minimum wastage of resources
along with increasing productivity among
people, management should apply
proper steps against growing frustration
among its people.
“ God grant me the serenity to accept the
things I cannot change; courage to
change the things I can; and wisdom to
know the difference.”
One can learn that while the situation
itself may be upsetting and frustrating,
you do not have to be frustrated.
Accepting life is one of the secrets of
avoiding frustration.
Remember, you can not eliminate
frustration. In spite of all your
efforts, things happen that will
cause your frustration and anger.
Life is filled with frustration, pain,
loss and the unpredictable actions
of others. You can’t change that; but
you can change the way you let
such events affect you.
References:
 www.psychologistanywhereanytime.com
 http://bconsi.blogspot.com
 www.psychologicalselfhelp.org
 http://behaviouralsciences.net
 Meriam Webster
 Concise Oxford English Dictionary(11th
Edition)
THANK YOU!

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Frustrations

  • 1. FRUSTRATIO NS Conflict, Stress and Coping Prepared by: Group 4 Leader: Andrei G. Matias BSME 1-1
  • 2. Report Content: 1. Frustration o Definition o Sources and Dynamics o Defense Mechanism o Responding to Frustration
  • 3. 2. Conflict o Definition o Conflict Situation o Kinds of Conflicts and Dynamics 3. Stress o Definition o Psychological Effects of Stress o Severity of Stress Factors
  • 4. Learning Objectives: To assist co-students in understanding themselves, the problems they face in everyday life and the ways of meeting each problems.  To be able to express and explain what frustration is. To give information and knowledge to co-students about frustration, conflict and stress.
  • 5. To be able for the students to define and trigger frustration, conflict and stress. To help everybody for their problems and give some solutions and perspective view on how to handle such obstacles. Tobe able to make students relate to their everyday problems and give psychological aid.
  • 6.
  • 7. What is FRUSTRATION ? Frustration is a common emotional response to opposition. Related to anger and disappointment, it arises from the perceived resistance to the fulfillment of individual will.
  • 8. What is FRUSTRATION ? Is from minor irritations of losing something to the major problem of continued failure towards a desired goal. The greater the obstruction, and the greater the will, the more the frustration is likely to be.
  • 9. Example : “It has been very frustrating watch the rapid deterioration of my parent’s relationship. Over the last year or two they have argued constantly and have refused to seek any professional help. I have tried to talk to them, but they kind of shut me and my brother out of their problem. I feel very helpless and sometimes even very angry, not at them but at the whole situation.” Frustrations
  • 10. Example: “Watching myself fail at school and see my grades at worse makes me feel like I am nothing. My parent’s expectations were demolished. I wish that this is a mere nightmare, but unluckily this is reality.” Frustrations
  • 11. It is an emotion. Occurs when a person is blocked from reaching a desired outcome. Understanding Frustrations
  • 12. We may succumb to frustration and feel irritable, annoyed and angry. Understanding Frustrations
  • 13. It is not necessarily bad since: - It can be a useful indicator of the problems in a person’s life. - As a result, it can act as a motivator to change. Understanding Frustrations
  • 14.  It can also be deductive when it results in: - Anger - Irritability - Stress - Resentment - Depression - Spiral downward force - Feeling of resignation - Feeling of giving up Understanding Frustrations
  • 15. Typically, the more important the goal, the greater the frustration and resultant anger or loss of confidence. Understanding Frustrations
  • 17. Usually involve disappointment that results: -When we cannot have what we want. - Personal real or imagined deficiency. - Lack of confidence or fear of social situations. Internal Source
  • 18. It can result when a person has completing goals that interfere with one another. Example: “Completing multiple tasks from school with corresponding midterm examinations from many courses all together in one week .” Internal Source
  • 19.  Involves conditions outside the person such as: 1. Physical roadblocks we encounter in life. 2. Things that get in the way of our goals. External Source
  • 20. One of the biggest sources of frustration in today’s world is the frustration caused by the perception of wasting time. Example: “When you are standing in line at a bank, or in traffic, or on the phone, watching your day go by when you have so much to do.” External Source
  • 21. 1. Environmental Frustration 2. Personal Frustration 3. Conflicting Frustration 4. Motivational Conflict Sources and Types
  • 22.  Grows from our surrounding environment. -Environment may increase one’s frustrations in mind. Example: “A perfectionist person was stressed in his project and his frustration ascended more when he saw his workplace full of junks and not organized. “ Environmental Frustration
  • 23. Not meeting one’s expectations. The capability of a person is always limited that’s why no one can fulfill all wants and expectations in one’s life. One cannot become what he wants to be. Personal Frustration
  • 24.  A conflict between two or more individuals. Example: Owner-to-workers This makes the industrial worker nervous and gloomy. This creates psychological pressure for those workers that turns into frustrations. Conflicting Frustration
  • 25. - means one kind of power which makes a person delightful for work. It decreases mental pressure of a person. But when a worker feel proper motivation, only then that person feels one kind of pressure. And that pressure turns into frustration. Motivational Conflict Motivation
  • 26. Defense Mechanism An automatic reaction of the body to a stimulus. Any of variety of usually mental processes used to protect oneself from shame, anxiety, loss of self- esteem, conflict or other unacceptable feelings or thoughts.
  • 27. According to Sigmund Freud - It is a tactic developed by the ego to protect against anxiety. Defense Mechanism
  • 28. 1. Denial 2. Suppression 3. Reaction Formation 4. Projection 5. Displacement 6. Rationalization 7. Undoing 8. Isolation of effect 9. Sublimation 10. Regression Freudian Defense Mechanism
  • 29. Responding to Frustration  Typical responses are : 1. Anger 2. Giving up 3. Loss of Confidence 4. Stress 5. Depression 6. Other Reactions
  • 30. Anger There is a saying : “ Frustration begets anger, and anger begets Aggression. “ Responding to Frustration
  • 31.  An angry person acts without thinking.  Anger and Aggression is expressed toward the object perceived as the cause of frustration.  But anger can be a healthy response if it motivates us to positive action.  When you feel frustration building, you have to practice learned responses that lead to healthy actions instead of destructive ones. Anger Responding to Frustration
  • 32.  Giving up on goal can be productive when the goal is truly out of reach. However, more often giving up is another form of frustration formulation. Giving Up Responding to Frustration
  • 33. We live in difficult time and we have to be persistent in order to accomplish.  Try to remember: “Quitters never win, and Winners never quit” Losing you temper means you are a quitter! Giving Up Responding to Frustration
  • 34.  It is a terrible SIDE-EFFECT of giving up and not fulfilling your goal.  We hide our delight to work once we fail and stop trusting ourselves from multiple failures. You need to be able to learn that when the going gets tough, you say to yourself “It’s worth it!” and the following through, it is not only gets the job done, but it builds self- confidence. Loss of Confidence Responding to Frustration
  • 35. Is the “wear and tear” of our body and mind experiences as we adjust to the frustrations of our continually changing environment. What do we mean by “wear and tear”? Stress Responding to Frustration
  • 36. It affects almost every aspect of life. It affects people of all ages. While we all feel depression at various appropriate times in our lives, excess or inappropriate depression cannot be easily dismissed or wished away. Depression Responding to Frustration
  • 37. Abuse of drugs or alcohol. Eating and weight problems. Addictive behaviors. Etc. Other Reactions Responding to Frustration
  • 38. A competitive or opposing action of incompatibilities. It is a MENTAL STRUGGLE resulting from incompatible or opposing needs, wishes, or external or internal demands. A common Human Dilemma is when our inner wishes, needs, or urges push us in different directions. What is CONFLICT ?
  • 39. Example: “Should I or shouldn’t I?” I became engaged this Christmas. My fiancé surprised me with a ring. I knew if I refuse, he would be terribly hurt and our relationship would suffer. However, I don’t really know whether I want to marry him. On the other hand, I don’t want to lose him either. Conflict
  • 40. Five Major Types of Conflict Frustration 1. Approach – Avoidance Conflict 2. Approach – Approach Conflict 3. Avoidance – Avoidance Conflict 4. Double or Multiple Approach – Avoidance Conflict 5. Avoidance – Approach Conflict
  • 41.  We both want and don’t want something. Example: 1. Any temptations, like sweets, we want to avoid it. 2. You find someone physically attractive but their personality turns off you. 3. You want to teach useful psychology to high school but the price is low. In this kind of situation, any decision you make has some disadvantage. Approach – Avoidance Conflict
  • 42.  You have two or more good choices but you can’t have them both. Example: 1. You have two good job offer. 2. You have two possible dates. 3. You have two or three kinds of cars you like to buy. Here, you won’t lose anything but will gain something great. Approach – Approach Conflict
  • 43.  We have two or more alternatives but none of them seems desirable. Example: 1. Studying hard a boring chapter or fail at the exam tomorrow. 2. A woman got pregnant, she didn’t want to have a baby early but doesn’t believe in abortion. A “ NO WIN “ situation. It is better to choose the lesser evil. Avoidance – Avoidance Conflict
  • 44.  We are faced with many choices, each with complex positive and negative aspects. Example: 1. There is a good movie on. ( but you might flunk a quiz tomorrow) 2. There is a lot of studying to do. ( but it’s all boring) 3. There is a job opening in your hometown.( but it might be a serious mistake to quit college) All have their appeal; all have their disadvantages. And you have only a few mistakes to make a decision in your life. Double or Multiple Approach – Avoidance Conflict
  • 45.  Some ordinarily avoidable goals are so enticing that once you get close to it, you can’t stop. Example: 1. A sexually attractive and willing partner may be impossible to resist once you get into bed. Emotions are like this: Anger can be contained until we get to the boiling point, then we let go full force. Or, we may avoid someone or some activity thinking we don’t like them but once we get closer to them, we find out that we like them. Avoidance – Approach Conflict
  • 46. Resolving Conflict Situation To manage a conflict, you must be a skilled communicator. That includes open communication environment to your unit by encouraging each to talk about something or work issues.
  • 47.  Here are some tips you can use of two people who can’t resolve their own conflicts. 1. Acknowledged that a difficult situation exists. 2. Let individuals express their feelings. 3. Define the problem Resolving Conflict Situation
  • 48. 4. Determine underlying needed. 5. Find the common areas of agreement no matter how small. 6. Find solutions to satisfy needs. 7. Determine follow-up you will take to monitor. 8. Determine what you will do if the conflict remains unresolved. Resolving Conflict Situation
  • 49. When any goal-directed activity is blocked, the normal individual experiences a psychological and physiological reaction which continues as long as the need remains unsatisfied.
  • 50. Even though a good-sport may meet defeat with a smile, his loss represents some degree of frustration and, therefore stress. As we have seen, severe prolonged stress can lead us to variety of ills, from ulcers to heart trouble.
  • 51. Being aware of the different types of conflicts could help you recognize troublesome situations in your own life. Such conflicts might be the source of stress and anxiety.
  • 52. Having a philosophy of life and good decision – making skills will help resolve the conflicts.
  • 53. What is Stress ? A state of mental, physical, or other strain. It is a pressure or tension.
  • 54. Example: Staying up, late at night until dawn to finish some business like report, assignments, project and the like. Then suddenly you’ve got a bad feeling not to finish it and or the outcome is bad and that makes you worry. You are Stressed! What is Stress ?
  • 55. Effects of Stress Overload The Body’s autonomic nervous system often does a poor job distinguishing between daily stressors and life – threatening events. If you are stressed about something, your body can still react as if you’re facing a life – or – death situation. Stress
  • 56.  Stress can cause damage in your health if you experience it in your life. It can raise blood pressure, suppress immune system, increase the risk of heart attack and stroke, speed up the aging process, and leave you vulnerable to a host of mental and emotional problems. Effects of Stress Overload
  • 57. Signs and Symptoms of Stress  Cognitive Symptoms Emotional Symptoms Physical symptoms Behavioral Symptoms
  • 58. Memory Problems Inability to Concentrate Poor Judgement Seeing only the negative Anxious or Racing thoughts Constant worrying Cognitive Symptoms
  • 59. Irritability or Short Temper Agitation or inability to relax Feeling overwhelmed Sense of loneliness and isolation Depression or General unhappiness Emotional Symptoms
  • 60. Aches and Pains Diarrhea or Constipation Nausea, Dizziness Chest pain or Rapid heartbeat Loss of sex drive Frequent colds Physical Symptoms
  • 61. Eating More or Less Sleeping too Much or Little Behavioral Symptoms
  • 62. Health Problems Pain of Any kind Digestive problems Sleep problems Depression Weight problems Auto immune diseases Skin conditions such as eczema
  • 63. Concluding Part Most of the time, frustration is bad for everyone. For proper usage of resources and minimum wastage of resources along with increasing productivity among people, management should apply proper steps against growing frustration among its people.
  • 64. “ God grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference.” One can learn that while the situation itself may be upsetting and frustrating, you do not have to be frustrated. Accepting life is one of the secrets of avoiding frustration.
  • 65. Remember, you can not eliminate frustration. In spite of all your efforts, things happen that will cause your frustration and anger. Life is filled with frustration, pain, loss and the unpredictable actions of others. You can’t change that; but you can change the way you let such events affect you.
  • 66. References:  www.psychologistanywhereanytime.com  http://bconsi.blogspot.com  www.psychologicalselfhelp.org  http://behaviouralsciences.net  Meriam Webster  Concise Oxford English Dictionary(11th Edition)