Andrew Chalmers CV

1. Andrew Chalmers
Email: AndrewJamesChalmers@MSN.Com  Mob. 07772 608 465
PROFILE
A versatile and solution focused IT Manager / Coordinator with 14 years of management of technical teams. Extensive
experience IT service delivery, with excellent customer service record. A proficient strategist, with a deep understanding of
business needs and an adept facility to manage necessary change; Identifying benefits / limitations and documenting
requirements whilst supporting effective communication and project delivery. A creative and innovative professional, who
embraces the latest agile approaches to deliver beneficial business outcomes by enabling the innovative use of technology.
With recognised ability to act as an expert, build and maintain key relationships at all levels including clients, stakeholders and
vendors; effectively translating requirements and overseeing all issues through to completion. Both a team player and an
independent thinker, with valuable analytical, problem solving and decision making skills. Full understanding of procurement
processes and can document costings and savings. The ability to influence and negotiate with vendors, senior leaders and
project managers to ensure needs are identified, prioritised and addressed. Proven ability as IT Manager / Coordinator, project
management, systems / business analyst, facilitator, and IT helpdesk manager:
Now seeking a related where expertise can bring immediate value.
HIGHLIGHTS OF EXPERTISE
• Successful delivery of significant improvements to department response times whilst enhancing efficiency by facilitating
effective staff training on systems and utilising pro-active preventative problem management methodologies.
• Adept project management with the successful completion and delivery of over 27 initiatives in latest role, including
two valued at £300k
• Increasing access to technology by 37% within an organisation with over 2,500 users, by utilizing new technologies and
new equipment and through the creation of 6 bespoke IT suites.
• Managing the implementation of new and immerging technologies, such as Cloud storage, iPad integration and
Interactive Panels for classrooms.
• Managing the introduction of new hardware/software including; CCCTV security System, site wide WIFI access including
BYOD and the setting up and streamlining of PW social media structure
• Reducing organisational costs by implementing strategy or software:
o £110k - Printing (identified in last year)
o £ 16,399.75 - Saving after 3yrs of procurement of hardware (PCs, Laptops, iPads etc)
o £9,286.95 - Saving after 3yrs of procurement of consumables (keyboard, mice, chargers etc)
o £149,942.50 - Saving using different tech (intro of docking station to replace staff laptop & office PC )
o QUALIFICATIONS & TRAINING
o Prince 2 Foundation – Project Management
o Numerous Apple iPad Courses / conferences
o Managing Technical Teams (QA / Course Code
MPDMANTT)
o SIMS Training
o Attended BETT (3years), among other technology
conferences
o Numerous Microsoft Training Courses
o NVQ Customer Service
o Eight GCSEs A-C: Burnage High School
• KEY SKILLS & EXPERTISE
• Complex project management
• Management, leadership & mentoring
• Strategy, direction & delivery.
• IT operation management
• Business analysis
• Account management / Cost / Profit
• Audit Management / Budget control
• Infrastructure & life cycle management
• Stakeholder & Third party vendor management
CAREER HISTORY
Dec 2012 – 06th
Jun 2016 Parrs Wood High School & 6th
Form
Full Time ICT Manager /Coordinator (£30k Salary)
Duties Included:
Managed the advanced ICT Support team for 2500 Users;
• Line managed - 1x Senior Technician - 2x Technical support engineers – Using the Helpdesk analytics
• Responsible the team could provide expert user support for all software, hardware and OS’s.
• Flagged up training requirements of Support personnel to Senior Leaders.
Helpdesk Management;
• Responsible & accountable for meeting operational SLAs. Exceeded 95% attainment.
• Provides staff support for administrative tasks and projects relative to the Desktop and Telephone functions.
• Monitored problem management - Invokes problem escalation procedures to coordinate recovery.
• Maintains a central source of information enabling Support technicians / Staff / Students to resolve issues, minimalizing
disruption and increasing service levels. Developed a Public “IT Problem Knowledge base” for users.
• Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through.

2. • Sent out questionnaires to staff about service levels, instigated improvements, and monitored improvements.
• Resolved problem situations in a professional manner.
I.T Management;
• Be the Face / first point of contact for the department – Full customer service role.
• Presented statistics and status reports in weekly meetings with Senior Leaders.
• Acted as an expert user & contributed to departmental productivity and development objectives by holding in training
sessions for new & current staff / demoing new equipment / software / processes.
• Communicated effectively in presentations regarding new systems to all staff in large meetings.
• Managing multiple 3rd party suppliers (Capita, DMS, Fohen, etc), negotiating on costs whilst providing adept quality
assurance at all times and by ensuring maintenance, contracts & projects are delivered to required standards.
• Managed / supported the VOiP Telephone systems (Fohen).
• Lead multiple projects; providing technical expertise in strategic planning, and setting the goals; defining budget
requirements, making recommendations, identifying potential risks and achieving project timelines: CCTV (VTech
Zoom) / WiFi (Meru) / BYOD / creation of new ICT suites.
• Responsible for strategic business and financial planning to ensure that the ICT service meets the School’s strategic
vision and needs, including accountability for the ICT budget in conjunction with Senior Leaders.
• Maintained professional growth and development through continuing education and conferences.
• Providing continual research & development on new technology; To work “smarter” / be cost effective.
• Lead on and develop the ICT systems, hardware (ICT + Mobile Phones), software & social media. Including provisioning,
commissioning and configuration. iPad integration, replacement of Smart Projectors with 65” Interactive Screens.
• Introduced new systems, Light Speed MDMs, BYOD, iPads, Tablets, Active Panels etc.
• Implemented IT policies, processes and procedures. Backup / Data retention policies etc.
• Monitored efficient use of resources used by staff and students. Example: Analysed logon of systems.
• Monitored audit checks, warranties, licences and H&S risk assessments on all ICT equipment.
• Remained on-call during off-peak hours to respond to support service issues; providing advanced first level support.
Feb 2011 - Nov 2012 “Franchisee” (Career break)
Logistics
Duties Included:
• Managed Company
- Accounts
- Business Development
- Marketing
- Brand Building
Aug 2004 – 31 Jan 2011 Russellhobbs Ltd, Failsworth, Manchester (Redundancy)
Infrastructure Technician (Head of European Support)
Frank Klischat (was the IT Manger at Jungheinrich head hunted me for a move to Russel Hobbs as a Infrastructure Technician. As
my skills developed was given more responsibilities, top of which becoming Head of European Support
Duties Included:
• Managed UK & Europe Wide - I.T Assets & I.T. Inventory
• Managed - A team of 2x technicians, 3x SAP engineers (Appraisals, Holidays), Third party support companies.
• Project Managed – Implementation of new equipment, new procedures, policies.
• Managed Budgets – Provisioning of new systems; software, hardware, support contracts.
• Executive Reports - Writing & Presentations
• Managed Network Systems: 3rd
line support with Third party / WAN links to Euro sites with BT and Global Crossing.
• Provided 1st
/ 2nd
Line support / Installation & troubleshooting software, AD admin, Group Policy /
• UK and European Site visits for inspection and maintenance.
• Virus and spy-ware removal. (Symantec & Computer Associates Inoculate).
• Installation and configuration of networking hardware – cabling installs, patching and repairs.
• Training of new users / Training of temporary and permanent IT staff members.
• Creating reports, presentations, and instruction manuals for or current systems.
Sept 2001 – Aug 2004 Jungheinrich UK Ltd, Wythenshawe, Manchester (Redundancy)
Aug 2003 Aug – 2004 Technical Support Controller / Helpdesk Manager
Nov 2002 – Aug 2003 Help Desk 1st-2nd Line Support
Sept 2001 – Nov 2002 Help Desk Operator / Stock Controller
REFERENCES
Claire Wright Dept. Head (ParrsWood.H.S) Jane Nevins HR (ParrsWood.H.S)
C.Wright@Parrswood.Manchester.sch.uk J.Nevins@Parrswood.Manchester.sch.uk
PERSONAL DETAILS
DOB: 07/05/1982 Driving license: Yes

3. Nationality: British