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Social Media
   Strategies
                                          Changing The Conversation

                                                     10.6.11 - Fall 2011




                                      x
                              x

                                                              x
                     x            x
                                          Instructor: Andrew Hoffman



Wednesday, October 19, 2011
Define Strategy



               Refers to a plan of action designed
                to achieve a particular goal.




Wednesday, October 19, 2011
Strategic Planning

               An organization’s process of defining its strategy, or direction, and
               making decisions on allocating its resources to pursue this strategy,
               including its capital and people.



                                   “What do we do?”

                                   “For whom do we do it?”

                                   “How do we excel?”




Wednesday, October 19, 2011
Major Factors




Wednesday, October 19, 2011
Major Factors

                 Vision
                 Defines the desired or intended future state of an organization or enterprise in
                 terms of its fundamental objective or strategic direction




Wednesday, October 19, 2011
Major Factors

                 Vision
                 Defines the desired or intended future state of an organization or enterprise in
                 terms of its fundamental objective or strategic direction


                 Mission
                 Defines the fundamental purpose of an organization or an enterprise, succinctly
                 describing why it exists and what it does to achieve its Vision.




Wednesday, October 19, 2011
Major Factors

                 Vision
                 Defines the desired or intended future state of an organization or enterprise in
                 terms of its fundamental objective or strategic direction


                 Mission
                 Defines the fundamental purpose of an organization or an enterprise, succinctly
                 describing why it exists and what it does to achieve its Vision.


                 Values
                 Beliefs that are shared among the stakeholders of an organization. Values drive an
                 organization's culture and priorities and provide a framework in which decisions
                 are made.




Wednesday, October 19, 2011
SWOT Analysis




Wednesday, October 19, 2011
SWOT Analysis

                              •What are your strengths?                 •What are your weaknesses?
                              •what do you do better than your          •what do your competitors do better
                               competitors?                              than you?
                              •What other internal factors will help    •What other internal factors will hinder
                               you?                                      you?
                              •what do others perceive as your          •what do others perceive as your
                               strengths?                                weaknesses?


                                              Strengths                               Weaknesses




                              • What current opportunities do you
                              face?                                     • What current threats do you face?
                              • What future opportunities do you        • What future threats do you face?
                              face?
                                                                        • What threats do you face vis a vis the
                              • What opportunities do you face vis a    competition?
                              vis the competition?
                                                                        • What other external factors will hinder
                              • What other external factors will help   you in meeting your objectives?
                              you in meeting your objectives?


                                            Opportunities                                   Threats



Wednesday, October 19, 2011
Next Steps




Wednesday, October 19, 2011
Next Steps



                              Goals




Wednesday, October 19, 2011
Next Steps



                              Goals
                              Plan




Wednesday, October 19, 2011
Next Steps



                              Goals
                              Plan
                              Execute




Wednesday, October 19, 2011
Next Steps



                              Goals
                              Plan
                              Execute
                              Evaluate


Wednesday, October 19, 2011
Social Media Strategy




Wednesday, October 19, 2011
Social Media Strategy



                              Same principles apply!




Wednesday, October 19, 2011
Ford Explorer

             Goals
            30,000 Initial Facebook Fans Prior to Launch

            Reach upwards of 50 million people online




Wednesday, October 19, 2011
Ford Explorer

                 Skipped July auto show launch to launch via Facebook &
                 complete social media campaign




Wednesday, October 19, 2011
Ford Explorer




                              Promoted their Facebook page with imbedded “Like” buttons in ads




Wednesday, October 19, 2011
Ford Explorer




                              Official Launch in NYC - Mike Rowe using his Flip Camera & posting to
                              YouTube immediately



Wednesday, October 19, 2011
Ford Explorer




                              Complete YouTube Channel with 106 videos




Wednesday, October 19, 2011
Ford Explorer




                                     Great
                                     Twitter
                                     Interaction




Wednesday, October 19, 2011
Ford Explorer




                              Current Facebook Page:
                              164,103 Fans
                              Over 1,000 Pictures Uploaded by Fans



Wednesday, October 19, 2011
Ford Explorer




                              Engagement & Interaction!

Wednesday, October 19, 2011
Ford Social Media Philosophy


            “We’re committed to the ‘always on’ mode, which means that we
            need to abandon the traditional ‘launch and leave’ approach that
            we previously used,” says Scott Monty, the head of social media at
            the motor company, who can be credited for much of Ford’s social
            activity.


            “By taking the time to build a relationship with our fans by sharing not
            only our story but other people’s stories, we therefore gain
            awareness, trust and loyalty so that when they do make a purchase
            decision, we’re top of mind.”




Wednesday, October 19, 2011
Nike+




Wednesday, October 19, 2011
Nike+ Gadgets




Wednesday, October 19, 2011
Nike+ Web Tools




Wednesday, October 19, 2011
Nike+ Online Community




Wednesday, October 19, 2011
Nike+ Competitions




Wednesday, October 19, 2011
Nike+ & Blogging




                    Jason Walker - “DJ that loves hip-hop & exclusive sneakers”

                    Went from 265 - 205 & Nike asked him to be a Run Reporter
Wednesday, October 19, 2011
Nike+ & Video




Wednesday, October 19, 2011
Nike+ - Human Race




Wednesday, October 19, 2011
Nike+ Goes Social




Wednesday, October 19, 2011
Nike & Facebook

       Over 110 Different
       Fan Pages




Wednesday, October 19, 2011
The Nike Mag




Wednesday, October 19, 2011
The Cause




Wednesday, October 19, 2011
The Foundation




Wednesday, October 19, 2011
The End Goal


         Drive Traffic to
         eBay for chance
         at winning 1 of 150
         pairs.




Wednesday, October 19, 2011
Video




          Joined June 16th
          3,618 Subscribers
          9 Videos
          Total Upload Views: 6,989,406
                                          http://www.youtube.com/user/NikeB4TF



Wednesday, October 19, 2011
Facebook & Twitter




                               Auto-Share Functionality




Wednesday, October 19, 2011
Supporting Efforts

                                                         Celebrity
                                                         Cast for
                                                         Video




                                             Universal
                                             Studios
                                             Tour




                        Guest Artist Movie
                        Posters


Wednesday, October 19, 2011
Launch Event

                                              They held several
                                              launch events and
                                              3 live auctions

                              Cafe’ 80s




                                                        Live Auction

      Griff’s
      Hoverboard


Wednesday, October 19, 2011
Pop Up Display

                 Live Event in
                 New York City




Wednesday, October 19, 2011
Press




      NiceKicks.com




                              The Late Show



Wednesday, October 19, 2011
End Result

          1500 Pairs Sold - 10 Days
          $9,959 - Highest Winning Bid
          $2,300 - Lowest Winning Bid
          $5,695,190.53 - Total Amount Raised
          38,464 - Total # of Bids

          100% Match by co-Founder of
          Google

            Data by Nike Talk




                                                 Photo from NikeBlog.com - Brian Wilson from SF Giants




Wednesday, October 19, 2011
Blendtec
     First 5 videos cost $50

     The first iPhone video
     generated 1mil views in
     1day.

     174,487,132 Total
     Upload Views




Wednesday, October 19, 2011
assignments


                        3 Blog Posts - Consider Starting to work on your blog series.

                        Really spend time reviewing your blog structure and layout if you haven’t
                        already.

                        Online Participation - Keep it up.

                        Come to Class Next Week with Ideas on Your Paper due Dec 1st




Wednesday, October 19, 2011

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Fall 11 - Strategy - HUSM

  • 1. Social Media Strategies Changing The Conversation 10.6.11 - Fall 2011 x x x x x Instructor: Andrew Hoffman Wednesday, October 19, 2011
  • 2. Define Strategy Refers to a plan of action designed to achieve a particular goal. Wednesday, October 19, 2011
  • 3. Strategic Planning An organization’s process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. “What do we do?” “For whom do we do it?” “How do we excel?” Wednesday, October 19, 2011
  • 5. Major Factors Vision Defines the desired or intended future state of an organization or enterprise in terms of its fundamental objective or strategic direction Wednesday, October 19, 2011
  • 6. Major Factors Vision Defines the desired or intended future state of an organization or enterprise in terms of its fundamental objective or strategic direction Mission Defines the fundamental purpose of an organization or an enterprise, succinctly describing why it exists and what it does to achieve its Vision. Wednesday, October 19, 2011
  • 7. Major Factors Vision Defines the desired or intended future state of an organization or enterprise in terms of its fundamental objective or strategic direction Mission Defines the fundamental purpose of an organization or an enterprise, succinctly describing why it exists and what it does to achieve its Vision. Values Beliefs that are shared among the stakeholders of an organization. Values drive an organization's culture and priorities and provide a framework in which decisions are made. Wednesday, October 19, 2011
  • 9. SWOT Analysis •What are your strengths? •What are your weaknesses? •what do you do better than your •what do your competitors do better competitors? than you? •What other internal factors will help •What other internal factors will hinder you? you? •what do others perceive as your •what do others perceive as your strengths? weaknesses? Strengths Weaknesses • What current opportunities do you face? • What current threats do you face? • What future opportunities do you • What future threats do you face? face? • What threats do you face vis a vis the • What opportunities do you face vis a competition? vis the competition? • What other external factors will hinder • What other external factors will help you in meeting your objectives? you in meeting your objectives? Opportunities Threats Wednesday, October 19, 2011
  • 11. Next Steps Goals Wednesday, October 19, 2011
  • 12. Next Steps Goals Plan Wednesday, October 19, 2011
  • 13. Next Steps Goals Plan Execute Wednesday, October 19, 2011
  • 14. Next Steps Goals Plan Execute Evaluate Wednesday, October 19, 2011
  • 16. Social Media Strategy Same principles apply! Wednesday, October 19, 2011
  • 17. Ford Explorer Goals 30,000 Initial Facebook Fans Prior to Launch Reach upwards of 50 million people online Wednesday, October 19, 2011
  • 18. Ford Explorer Skipped July auto show launch to launch via Facebook & complete social media campaign Wednesday, October 19, 2011
  • 19. Ford Explorer Promoted their Facebook page with imbedded “Like” buttons in ads Wednesday, October 19, 2011
  • 20. Ford Explorer Official Launch in NYC - Mike Rowe using his Flip Camera & posting to YouTube immediately Wednesday, October 19, 2011
  • 21. Ford Explorer Complete YouTube Channel with 106 videos Wednesday, October 19, 2011
  • 22. Ford Explorer Great Twitter Interaction Wednesday, October 19, 2011
  • 23. Ford Explorer Current Facebook Page: 164,103 Fans Over 1,000 Pictures Uploaded by Fans Wednesday, October 19, 2011
  • 24. Ford Explorer Engagement & Interaction! Wednesday, October 19, 2011
  • 25. Ford Social Media Philosophy “We’re committed to the ‘always on’ mode, which means that we need to abandon the traditional ‘launch and leave’ approach that we previously used,” says Scott Monty, the head of social media at the motor company, who can be credited for much of Ford’s social activity. “By taking the time to build a relationship with our fans by sharing not only our story but other people’s stories, we therefore gain awareness, trust and loyalty so that when they do make a purchase decision, we’re top of mind.” Wednesday, October 19, 2011
  • 28. Nike+ Web Tools Wednesday, October 19, 2011
  • 31. Nike+ & Blogging Jason Walker - “DJ that loves hip-hop & exclusive sneakers” Went from 265 - 205 & Nike asked him to be a Run Reporter Wednesday, October 19, 2011
  • 32. Nike+ & Video Wednesday, October 19, 2011
  • 33. Nike+ - Human Race Wednesday, October 19, 2011
  • 34. Nike+ Goes Social Wednesday, October 19, 2011
  • 35. Nike & Facebook Over 110 Different Fan Pages Wednesday, October 19, 2011
  • 36. The Nike Mag Wednesday, October 19, 2011
  • 39. The End Goal Drive Traffic to eBay for chance at winning 1 of 150 pairs. Wednesday, October 19, 2011
  • 40. Video Joined June 16th 3,618 Subscribers 9 Videos Total Upload Views: 6,989,406 http://www.youtube.com/user/NikeB4TF Wednesday, October 19, 2011
  • 41. Facebook & Twitter Auto-Share Functionality Wednesday, October 19, 2011
  • 42. Supporting Efforts Celebrity Cast for Video Universal Studios Tour Guest Artist Movie Posters Wednesday, October 19, 2011
  • 43. Launch Event They held several launch events and 3 live auctions Cafe’ 80s Live Auction Griff’s Hoverboard Wednesday, October 19, 2011
  • 44. Pop Up Display Live Event in New York City Wednesday, October 19, 2011
  • 45. Press NiceKicks.com The Late Show Wednesday, October 19, 2011
  • 46. End Result 1500 Pairs Sold - 10 Days $9,959 - Highest Winning Bid $2,300 - Lowest Winning Bid $5,695,190.53 - Total Amount Raised 38,464 - Total # of Bids 100% Match by co-Founder of Google Data by Nike Talk Photo from NikeBlog.com - Brian Wilson from SF Giants Wednesday, October 19, 2011
  • 47. Blendtec First 5 videos cost $50 The first iPhone video generated 1mil views in 1day. 174,487,132 Total Upload Views Wednesday, October 19, 2011
  • 48. assignments 3 Blog Posts - Consider Starting to work on your blog series. Really spend time reviewing your blog structure and layout if you haven’t already. Online Participation - Keep it up. Come to Class Next Week with Ideas on Your Paper due Dec 1st Wednesday, October 19, 2011