1. Andrew Thomson
Landline: (612) 4355 1409
Mobile: 0411 119 141
Email: andrew1m2t@gmail.com
Linkedin: http://lnkd.in/fk7_f8
Career Summary
Fully experienced Project Manager/Team Leader/Business Analyst/ Test Analyst for both software
development projects and production application support programs looking for challenging and
interesting work.
More than 20 years in the IT (Information Technology) industry, working on a large variety of
industry solutions for a large service provider. Reporting successful outcomes to executive
management and managing projects end to end using effective communications and problem solving
skills with all stakeholders and team by gathering all relevant information to make effective decisions.
In depth understanding of IT solutions, end to end ability to build successful relationships with all
players, results in ongoing successful delivery that offers cost and quality benefits.
Capable of performing all administrative tasks with extensive experience in, scheduling, financial
systems and production support.
Key Attributes:
• Extensive experience in Application Development and Maintenance Life
Cycles and capable of producing or reviewing documentation
associated with all phases, focusing on requirement gathering,
verification and test, producing quality work products.
• Build and develop proficiencies in audit and quality assurance, process, test
and delivery.
• Responsibility for teams of 4 to more than 15 direct staff and budgets up
to $2m per year with positive feedback from team and management
whilst offering costs efficiencies, improved delivery, satisfied personnel
and client.
• Demonstrated skills in Business Analysis, Architecture, Design, Systems
Integration, Test and Release with ability to create, review and verify
many of the work products associated with solutions.
• Effective team leader with both local and global personnel.
• Good communication skills, capable of improving relationships with
business owners, stakeholders, users and team.
• Extensive business experience in Finance, Payroll, Telecommunications and
Utility industries supporting production systems.
• Taylor effective collaborative tools utilising Agile methodology with
consideration of security profile of information.
• Capable of full life cycle Project Management following both Capability
Maturity Model (CMM) and Information Technology Infrastructure
Library (ITIL) standards and practices.
Professional Experience
IBM Australia
Technical Services Team 2012 2013
Project Manager - Improved efficiencies in communication and quality in order to manage a
Lean/Agile approach to support delivery and reporting. Developed concise training and reference
Resume - Andrew Thomson Page 1 of 5

2. documentation and configured the new support tool (Rational Team Concert) to manage this
midrange server farm (Cloud). This resulted in consolidated process and reporting, offering build
and delivery efficiencies with Quality Assurance integrated in the life cycle. Key to creating and
validating the control spreadsheet for the $1.5m budget v forecasts v actuals for the lead project
manager covering the 2013 calendar year (included multiple currencies for the global team).
Essential Energy/ Country Energy, Australia 2008 - 2012
Project Manager - development and support of a variety of applications gaining further insights
into system integration and utility energy systems whilst working on this account as an IBM
employee and contractor.
Improved efficiencies enabling business client to manage increased requirements and data without
increasing the number of staff support these applications.
This was achieved through gaining detailed technical understanding of Australian Energy Market
Operator (AEMO) systems, MSATS (Market Settlements and Transfer Solutions) and MMS
(Market Management System). Managed deployment of 4 and 5 upgrade releases respectively, 6
monthly releases schedule to these systems and interfaces. Costs of a standard release decreased
significantly over this period as reusable artefacts and lessons learned were addressed. Facilitated and
helped design automation of new functional requirements from AEMO such as mandatory changes to
National Electricity Market (NEM). Consolidated requirements specifications from Vendors and
business users resulting in effective build and delivery. Created and/or reviewed Test Cases executed
and re-used to assure quality outcomes.
Maintenance and Support program 2010 - 2012
Designed and created the project management, configuration management, roles and responsibilities
plans for over 20 legacy systems. This set of documentation gave the systems high capability quality
development and support solutions once implemented.
Successful outcomes for the customer were achieved after significant issues on a Microsoft BizTalk
application called Flowtalk that interfaces with AEMO (Australian Energy Market Operator) were
identified. This created major issues for the Retail Business units and support teams as transaction
volumes increased exponentially and service level agreements became under threat. After managing
upgrades to hardware and software with direct communication with the vendor ,customer and
management of the support team the issues were resolved to every ones satisfaction.
This support also required my skills to recommend and install the innovation of automated analysis
of transactions so that "duplicate records" were "discarded" to facilitate catch up on transactions by
an over worked/stressed team. The solutions required effective communications, analysis/problem
solving capabilities, and some escalations across stakeholders and customer to achieve ongoing
successful outcomes.
Single point of contact for upgrade test and release changes to the companies vendor supplied
software, including Health and Safety system (TotalSAFE), Change and Incident management
system (Service Manager - VMware) and several other finance, asset and security systems. Test
validation management and responsive issue resolution were key to ongoing successful releases.
During this period, Service Level Agreement breaches were reduced from moderate/high to
low/minimal for the supported applications. Implemented many automated notifications to assure,
issues and problems in a complex business system were identified and addressed quickly.
Defined test scripts use for automated regression tests for both manual and automated test processes
that successfully tested key business functions and performance requirements assuring system
updates didn't 澱 reakexisting SLA (service level agreement). These reusable test scripts also saved
significant effort during the lifetime of the application software supported.
Resume - Andrew Thomson Page 2 of 5

3. Project Manager new technology platform 2009 - 2010
Increased Client satisfaction by deploying new application development environments for APEX
(Oracel's web enabled application development reporting tool) and similarly Tibco's Business Works
and managed deployments of new in-house applications on each of these new platforms for the client
with excellent feedback. The tools facilitated a range of maintenance and support automation to be
undertaken saving support and administration effort and improving quality. Constructed requirement
specifications for Tibco tool to monitor and report on availability of interfacing systems and status of
transactions.
IBM Fulfilment - major development project. 2008 - 2009
Test Manager on the of IBM's warranty support systems for Midrange and Mainframe hardware
delivery. Using end to end understanding of IT systems delivered on a complicated project without
delays on release to ensure ensure significant cost and improved client satisfaction .
The project consolidated support processes and reporting across AP, whilst transitioning 2
development teams and the test team to new global locations in India and China.
Trained young global resource test team of 8 - 12 in China to support numerous defects that arose
and needed to be detected and managed.
The project was successful with no high severity defects identified after release attributed to test
scope or quality but this result needed constant monitoring of test artefacts and software
configuration to meet plan.
IBM Lease Management Systems (LMS) Asia Pacific 2003 - 2008
Technical Team Leader/ BA - Lotus Notes and Mainframe Development, Maintenance and
Support.
Responsible for Internet and Intranet informations systems.
Managed large Development and Maintenance team to utilise technical skills to meet time frames
with in budget.
Supported GNA (Global Notes Architecture) transition. (IBM design that focused on internet
security).
Implemented processes and reporting solutions for Sarbanes 飽 xley Act to meet audit requirements.
Key as a Business Analyst/designer for solutions to migrate LMS (AP local solution) to the Global
corporate applications (US solution) and built web enabled interface for the sales representatives
called RepDeal to automate approvals, credit checks and lease initiation.
Awards delivered for development of CMM processes to CMMi level accreditation for the business
solution.
Telecommunications (Optus) Arbor project 2000 - 2003
This Oracle database solution was modified and added to, to suit Optus' requirements for its Billing
system (Arbor-BP).
As Interface Manager, managed the integration of a core product (Arbor-BP) into the existing
external interfaces at Optus. Over 20 different system interfaces, deploying baseline interface
software and execute systems integration testing for:-
• Accounts Receivable Accounts Payable
• Switch data (Call detail records/data usage
records)
• Collections
• Print Vendor
• Front End
• Portability
Resume - Andrew Thomson Page 3 of 5

4. • Data Warehouse
• International and National intra-company billing
and data exchange
• General Ledger
• Law Enforcement
• Access control.
After the release assigned as Vendor Manager for the solution.
This project was a troubled project at the time of assignment to this account, but with extended hard
work, application of technical skills and effective communications the release was a success.
Received significant recognition from management and peers.
Prior to 2000.
MLC Computing Services - MLC Disaster Recovery outsourced to IBM
The Disaster Recovery platform offered MLC the opportunity to recovery to a daily position As
Technical team leader I was pivotal in all process from design to test implementation in this
successful project. This was the first time testing proved a successful disaster recovery position for
MLC systems.
Lend Lease Employer Services
Developed and maintained Payroll and Human Resource solutions as hands on team leader.
Engaged in Y2K remediation for:-
• Lend Lease Employer Systems (that became
Pay Connect).
• MLC LL financial applications Capsule, Gemini and Oracle Financials.
Responsible for managing out-sourced code remediation with vendor working on MLC Finance
applications.
Developed SASS 鉄 elf Assessmenta Superannuation module for the Payroll systems.
Used Mainframe system experience in Adabas Natural, DB2, Cobol, JCL, CICS, REX, Clist and
Easytrieve to assure in time on budget delivery outcomes.
Mayne Nicholas Computer Services, Australia
As an Analyst Programmer, developed and maintained payroll and human resource systems. The
main clients were NSW Department of Health, Corrective Services and Police. During the period on
these systems whilst on 登 n callsupport, successfully reduced the number of call out problems by
improving input data editing to prevent data exceptions, unacceptable payouts and other system
failures.
Development and Training
• Project Management, Test Management and
Team Leadership
• Quality Management System (ISO 9000/9001)
CMMi/5, ITIL
• Successful User Documentation
• MS Word, MS Excel, MS Project, MS Visio
and Primavera
• SQL and Unix
• Negotiation and Presentation Skills
• Introduction to Architecture
• Service Manager 9 business management
support tool (VM Ware)
Resume - Andrew Thomson Page 4 of 5

5. • IBM Mainframe systems
• Business Analysis - Use Case methodology
• Environmental science
• PMI methodology
• Rational Manual Tester
• Rational Functional Tester
Education
Diploma Computer Programming, Control Data Institute, Australia,
Extensive hands on the job experience and training satisfying and feeding back to IBM software
Project standards over many years.
References can be supplied on request.
Resume - Andrew Thomson Page 5 of 5

6. • IBM Mainframe systems
• Business Analysis - Use Case methodology
• Environmental science
• PMI methodology
• Rational Manual Tester
• Rational Functional Tester
Education
Diploma Computer Programming, Control Data Institute, Australia,
Extensive hands on the job experience and training satisfying and feeding back to IBM software
Project standards over many years.
References can be supplied on request.
Resume - Andrew Thomson Page 5 of 5