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Getting Started In Social Recruiting

Presented by
Andy Headworth,
Sirona Consulting   1st December 2011, Paris
Andy Headworth


• MD of Sirona Consulting
• Consult about recruitment
   • Strategy
   • Process
   • Online Recruitment
   • Social Recruiting
• Corporates and Recruiters
• Published author of “Smart Social
Media Recruitment Strategies”



           Blogs
Social media IS mainstream – TV Adverts
Global stage
Why social media?




“We have lots and lots of people, what we’re missing is talent.”


                                                                   Kristen Weirick
                                             Global Leader of Recruiting, Employer
                                                Branding and Onboarding at Cargill
Changing times
What the job seekers are saying…..
Take note employers
Change




Clients have learned how to pick them
They don’t have to send you a CV to be a candidate!
Adding a social layer is not complex
Why social media?


 Reduce candidate acquisition costs
 Increasing job visibility to internal candidates
 Increasing candidate applications
 Positioning within your markets
 Extend the reach of your brand
 Different channels of engagement
 Raising quality of hires
 Direct candidate sourcing
 Positioning the brand within certain industries
 Drive improved traffic levels to career site
Be prepared
When you flick the switch.....
A social recruiting strategy is needed


1.    Ready for the commitment?
2.    Listen – Brand; Reputation; Sentiment
3.    Define objectives & internal guidelines
4.    Platforms | Tools | Voice
5.    People & Plan
6.    Training
7.    Time management
8.    Measurement – ROI
9.    Monitoring
Assumptions can cost you
Objectives
Audience
Keywords




Linkedin.com/in/andyheadworth
A REAL recruitment challenge!




They wanted a wider, more diverse and talented group of
writers who had a real passion for The Street and its characters.

>> A 3 week employer branded social recruiting campaign
designed to tie-in with existing storylines and characters in
Coronation Street.
Corrie on Facebook, Twitter & LinkedIn




                         Writers groups were targeted with messages about the opportunity
                         with links to the other social networking media.

Discussions of plotlines were set                        They created a series of
up to encourage involvement.                             ‘micro ad tweets’
                                                         – writing 30+ ads, all in
Videos of classic Corrie storylines were                 140 characters to Tweet
uploaded to inspire (and remind) applicants              out.
of the quality of characters and stories that
the series is renowned for.
The Corrie writer results




 A lively, passionate and active Social Community of over 300 members on Twitter
 The ‘Micro Ad Tweets’ were the most re-tweeted
 900 applications >> pool of 20 talented Storyliners created
 The quality of applicants was far higher than anticipated by ITV
 A small band of rejected applicants even created their own Facebook group of
‘Story Disassociates’ – where they continued discussing their programme ideas.
 The employer branded copy tone/theme was carried through across all
communications to the applicants – the successful and the unsuccessful – throughout
the post-application process.




And the ‘social networking’ community out there is still growing, in anticipation of the
next time this opportunity opens again!
Find and be found




      63% of job seekers use a search engine to find a job

                                   source Enhance Media March 2011
What does your digital footprint look like?
It’s called social for a reason




Build relationships not a CV bookshelf
The misconception




Wrong!
Social recruiting is ALL about ENGAGEMENT

        Facebook is about YOUR Fans

       Twitter is about YOUR Followers

        Blogs are about YOUR Readers

      YouTube is about YOUR Subscribers




Give them content that is valuable to
 THEM and the platform they are on
How do you engage people?
                  Participate

                  Find good people to follow

                  Learn the language

                  Comment

                  Share

                  Converse

                  Own content

                  Ask questions

                  Respectful and polite
This is recruitment engagement!




8.6 % engagement




5.1 % engagement
Where do you start?




        Blogs
Remember where your audience is
You already have a starting point

                      Networks WILL already exist
                         Current employees
                         Alumni
                         Advocates
                         Potential employees
LinkedIn

          Keywords       100%        Do what it says on the tin

Profile

           People     Companies      Skills       Updates         Boolean      Flip

Search

           People     Companies     Updates           Groups

Follow

           Personal   Company       Groups             Jobs

Updates

          Community   Network         Jobs         Engagement          X-Ray


Groups
Twitter




             Researching
             Sourcing
             Tracking
             Engaging
             Communicating
             Informing
             Learning
             Recruiting
Twitter basics


      Brand or name?




Bio
Twitter basics
                              #hashtags
Finding people to follow



Branding
Facebook




• Forget the concept of a social network

• It is a content management platform and you are the publishers

• Give them something to ‘like’ ........ not a page full of jobs!!

• Engagement – videos; photos & text in that order!

• Create a jobs tab using Work4Labs, Broadbean, BeKnown etc
Facebook Pages
Facebook recruitment working well
           Objectives
           1: To create a buzz around the opening
           of the new Hard Rock Cafe in Firenze
           2: To recruit 120 staff in 8 categories
           from waiting staff to accounting.
           Time Frame 4 Weeks


           Facebook Advertising Candidate Criteria
           1: Liked Rock and Roll
           2: Lived within 100km of Firenze
           3: Had some hospitality, catering or bar
           work in their background
           4:Spoke fluent Italian
Apps deliver
Case study results

Important note
No ATS used
Any form of application – written, visual, audio – English or Italian
Pledge made – ALL applications dealt with in person

Results
 10,222 fans on the page. (In 4 weeks!)
 4000 job applications received (During a 2 week campaign.)
 600 interviews completed (over 3 days)
 120 Hires
 Huge logistical times saving of the 600 iv’s
Cost
Facebook advertising – c €2000
Time undetermined
Google Plus




    “The fastest growing social network in history”




Stream   Sparks   Hangouts   Circles   Photos   Huddles
Google Plus Circles – think candidates




                                         Happy.Hour.com
Google+ Pages
findpeopleonplus.com

                       Search Criteria
                         Relationship
                         Looking For
                         Gender
                         Activity
                         Education
                         Employer
                         Occupation
                         Following
                         Followers
                         Country
                         State
                         City
Mobile




 Smartphone penetration is 47% (MMA)
 40% of social media users access social media content from
their mobile phone (Nielsen)
 11% now have some form of tablet device (IAB)
Have you got a mobile recruiting website for your business?
Your brand is not in your control
It is what people say about your brand.....
Reputation is EVERYTHING

 Name
 Website address
 Products
 Key people
 Competitors
 Keywords/phrases




Response     Timely    Courteous Aware   Pro-active   Off-line
Platform tools are improving all the time


                      Insights

                      Group statistics




                       TweetStats

                       Hootsuite

                ......and don’t forget Google Analytics!
Managing Social
Many different levels of sentiment measuring tools
                        €€€€

                                 €€



                                            €free




 Many Different Levels of Measuring Tools
ROI
ROI - depends on your level




Walk first; Objectives; Know metrics; Engage; Track; Measure
                                                 Source: Jeremiah Owyang
Content and engagement first though
How do you communicate with your candidates?




                                      Tweet
                                      Direct Message


                                      Message
                                      Facetime
                                      Chat

                                      Message; Circles
                                      Huddle; Hangout


                                      Message
                                      Company updates
“If you wish to persuade              Inmail

me, you must think my                 Message
                                      Audio Skype
thoughts, feel my feelings,           Video Skype


and speak my words”                   RSS Feeds


             Cicero 80BC
Foursquare – aka stalking 
Foursquare
Remember......
Questions?

www.sironaconsulting.com

andy.headworth@sironaconsulting.com

+44 1903 206249 / +44 7788 726019

blog.sironaconsulting.com

linkedin.com/in/andyheadworth

twitter.com/andyheadworth

facebook.com/sironaconsulting

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Getting Started With Social Recruiting #SRCONF Paris

  • 1. Getting Started In Social Recruiting Presented by Andy Headworth, Sirona Consulting 1st December 2011, Paris
  • 2. Andy Headworth • MD of Sirona Consulting • Consult about recruitment • Strategy • Process • Online Recruitment • Social Recruiting • Corporates and Recruiters • Published author of “Smart Social Media Recruitment Strategies” Blogs
  • 3. Social media IS mainstream – TV Adverts
  • 5. Why social media? “We have lots and lots of people, what we’re missing is talent.” Kristen Weirick Global Leader of Recruiting, Employer Branding and Onboarding at Cargill
  • 7. What the job seekers are saying…..
  • 9. Change Clients have learned how to pick them
  • 10. They don’t have to send you a CV to be a candidate!
  • 11. Adding a social layer is not complex
  • 12. Why social media?  Reduce candidate acquisition costs  Increasing job visibility to internal candidates  Increasing candidate applications  Positioning within your markets  Extend the reach of your brand  Different channels of engagement  Raising quality of hires  Direct candidate sourcing  Positioning the brand within certain industries  Drive improved traffic levels to career site
  • 14. When you flick the switch.....
  • 15. A social recruiting strategy is needed 1. Ready for the commitment? 2. Listen – Brand; Reputation; Sentiment 3. Define objectives & internal guidelines 4. Platforms | Tools | Voice 5. People & Plan 6. Training 7. Time management 8. Measurement – ROI 9. Monitoring
  • 20. A REAL recruitment challenge! They wanted a wider, more diverse and talented group of writers who had a real passion for The Street and its characters. >> A 3 week employer branded social recruiting campaign designed to tie-in with existing storylines and characters in Coronation Street.
  • 21. Corrie on Facebook, Twitter & LinkedIn Writers groups were targeted with messages about the opportunity with links to the other social networking media. Discussions of plotlines were set They created a series of up to encourage involvement. ‘micro ad tweets’ – writing 30+ ads, all in Videos of classic Corrie storylines were 140 characters to Tweet uploaded to inspire (and remind) applicants out. of the quality of characters and stories that the series is renowned for.
  • 22. The Corrie writer results  A lively, passionate and active Social Community of over 300 members on Twitter  The ‘Micro Ad Tweets’ were the most re-tweeted  900 applications >> pool of 20 talented Storyliners created  The quality of applicants was far higher than anticipated by ITV  A small band of rejected applicants even created their own Facebook group of ‘Story Disassociates’ – where they continued discussing their programme ideas.  The employer branded copy tone/theme was carried through across all communications to the applicants – the successful and the unsuccessful – throughout the post-application process. And the ‘social networking’ community out there is still growing, in anticipation of the next time this opportunity opens again!
  • 23. Find and be found 63% of job seekers use a search engine to find a job source Enhance Media March 2011
  • 24. What does your digital footprint look like?
  • 25. It’s called social for a reason Build relationships not a CV bookshelf
  • 27. Social recruiting is ALL about ENGAGEMENT Facebook is about YOUR Fans Twitter is about YOUR Followers Blogs are about YOUR Readers YouTube is about YOUR Subscribers Give them content that is valuable to THEM and the platform they are on
  • 28. How do you engage people?  Participate  Find good people to follow  Learn the language  Comment  Share  Converse  Own content  Ask questions  Respectful and polite
  • 29. This is recruitment engagement! 8.6 % engagement 5.1 % engagement
  • 30. Where do you start? Blogs
  • 31. Remember where your audience is
  • 32. You already have a starting point Networks WILL already exist Current employees Alumni Advocates Potential employees
  • 33. LinkedIn Keywords 100% Do what it says on the tin Profile People Companies Skills Updates Boolean Flip Search People Companies Updates Groups Follow Personal Company Groups Jobs Updates Community Network Jobs Engagement X-Ray Groups
  • 34. Twitter  Researching  Sourcing  Tracking  Engaging  Communicating  Informing  Learning  Recruiting
  • 35. Twitter basics Brand or name? Bio
  • 36. Twitter basics #hashtags Finding people to follow Branding
  • 37. Facebook • Forget the concept of a social network • It is a content management platform and you are the publishers • Give them something to ‘like’ ........ not a page full of jobs!! • Engagement – videos; photos & text in that order! • Create a jobs tab using Work4Labs, Broadbean, BeKnown etc
  • 39. Facebook recruitment working well Objectives 1: To create a buzz around the opening of the new Hard Rock Cafe in Firenze 2: To recruit 120 staff in 8 categories from waiting staff to accounting. Time Frame 4 Weeks Facebook Advertising Candidate Criteria 1: Liked Rock and Roll 2: Lived within 100km of Firenze 3: Had some hospitality, catering or bar work in their background 4:Spoke fluent Italian
  • 41. Case study results Important note No ATS used Any form of application – written, visual, audio – English or Italian Pledge made – ALL applications dealt with in person Results  10,222 fans on the page. (In 4 weeks!)  4000 job applications received (During a 2 week campaign.)  600 interviews completed (over 3 days)  120 Hires  Huge logistical times saving of the 600 iv’s Cost Facebook advertising – c €2000 Time undetermined
  • 42. Google Plus “The fastest growing social network in history” Stream Sparks Hangouts Circles Photos Huddles
  • 43. Google Plus Circles – think candidates Happy.Hour.com
  • 45. findpeopleonplus.com Search Criteria  Relationship  Looking For  Gender  Activity  Education  Employer  Occupation  Following  Followers  Country  State  City
  • 46. Mobile  Smartphone penetration is 47% (MMA)  40% of social media users access social media content from their mobile phone (Nielsen)  11% now have some form of tablet device (IAB) Have you got a mobile recruiting website for your business?
  • 47. Your brand is not in your control
  • 48. It is what people say about your brand.....
  • 49. Reputation is EVERYTHING Name Website address Products Key people Competitors Keywords/phrases Response Timely Courteous Aware Pro-active Off-line
  • 50. Platform tools are improving all the time  Insights  Group statistics  TweetStats  Hootsuite ......and don’t forget Google Analytics!
  • 52. Many different levels of sentiment measuring tools €€€€ €€ €free Many Different Levels of Measuring Tools
  • 53. ROI
  • 54. ROI - depends on your level Walk first; Objectives; Know metrics; Engage; Track; Measure Source: Jeremiah Owyang
  • 55. Content and engagement first though
  • 56. How do you communicate with your candidates?  Tweet  Direct Message  Message  Facetime  Chat  Message; Circles  Huddle; Hangout  Message  Company updates “If you wish to persuade  Inmail me, you must think my  Message  Audio Skype thoughts, feel my feelings,  Video Skype and speak my words”  RSS Feeds Cicero 80BC
  • 57. Foursquare – aka stalking 
  • 60. Questions? www.sironaconsulting.com andy.headworth@sironaconsulting.com +44 1903 206249 / +44 7788 726019 blog.sironaconsulting.com linkedin.com/in/andyheadworth twitter.com/andyheadworth facebook.com/sironaconsulting