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Fsa overview
- 1. Looking for simplified administrative CITY OF OLATHE services? FSA, COBRA & RETIREE BILLING ADMINISTRATION WE TRY Our team of Benefit Professionals will work diligently to simplify the administrative process! to keep things simple Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 2. If you have a follow up question, please ask…at any point… Meeting Agenda Company overview Implementation FSA Administrative Services Cobra/Direct Billing Services Online Demonstrations Q & A Period Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 3. Our process is intended to simplify client/participant experience About us OUR PHILOSOPHY OUR MISSION Simplify our benefit programs so that Continually seek out new opportunities the participant experience is enhanced that allow us to grow our business. While and value to the end-user is maximized. growing, the service levels to our existing customers cannot be affected. OUR TECHNOLOGY OUR TEAM We use a proprietary platform to manage Our management team averages almost our spending account programs, and 15 years of experience working with outsource our COBRA software to a employee benefit programs. We bring a leading vendor. wealth of knowledge to the table that ultimately benefits our clients. Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 4. We like to think that we are different…in good ways. Key Distinguishing Characteristics Live CSRs Go Green More than 375 clients and All activity can be managed 130,000 spending account online via secure web portals participants Fast Processing Account Team Claims are processed within Dedicated account team one business day of receipt To ease the administrative burden on the client Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 5. Benefit administration doesn’t have to be complicated Why we are the best ? Quality policy focused on the user Integrated solutions with existing systems Pioneers in spending account management Experienced staff who support our clients Forward thinking management Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 6. Experienced administrators Current clients include More than 130,000 spending account participants 13 state governments – including the states of Kansas, Missouri, Iowa, Nebraska City of Overland Park, City of Merriam, City of Topeka City of Wichita, etc. Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 7. Service comes first Account Team Account Executive – Anita Will lead implementation process for FSA & COBRA. Will meet with City staff to discuss big picture issues FSA Account Manager Will post contributions and handle escalated customer service issues COBRA Account Manager Will handle customer service concerns and will post data files Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 8. We plan so we don’t fail Implementation Process STEP1 STEP2 STEP3 Onsite meeting with all Lay out administrative Prepare all systems for stakeholders tasks and timeline transition Transition Philosophy: Failing to plan is akin to planning to fail. Our team will help walk the City through the transition process, and all tasks will be prepared well in advance Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 9. We customize our solution to meet your needs Setting Expectations Communication Comprehensive communication materials aimed at increasing understanding Data Transfer We will format our systems to meet the capabilities of the City Compliance Review On-staff general counsel will review all plan guidelines for compliance Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 10. We customize our solution to meet your needs Implementation Process Communication Comprehensive communication materials aimed at increasing understanding Data Transfer We will format our systems to meet the capabilities of the City Compliance Review On-staff general counsel will review all plan guidelines for compliance Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 11. FSA Administration FSA Administration Next Day Claims processing On average all claims will be processed within one business day of receipt Optional Benny Card IRS-compliant debit card is optional to both the City & participants Secure data transfer All reports and contributions can be transferred via ASIFlex’s secure portal Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 12. If we don’t communicate, how will they know? FSA Participant Communication Handouts Worksheets Welcome Packet For benefit fairs and new Will help employees Communicate elections, provide Hire packets understand eligible required forms and other info expenses Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 13. FSA Administration Additional Communication Webinars Can be conducted live and/or recorded Videos/Slide Shows Online tools to teach the benefit of the FSA program Onsite meetings Additional costs may apply Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 14. FSA Administration FSA Funding City keeps FSA Deductions City manages all dollars until ASIFlex pays claims ASIFlex notifies City Activity summary emailed each day that claims are paid ACH transfer ASIFlex will initiate ACH against City account one business day after email notice Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 15. COBRA Administration COBRA Administration Online Employer portal Event reporting, management reports, access to all correspondence Online Employee portal Employees will have access to all pertinent information Live customer support No automated systems to navigate. Callers have access to support to assist with questions Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 16. We bill so we can keep the lights on Billing Process Admin fees billed in arrears E.g. invoice for January, 2013 will be sent in February, 2013 Fees can be paid electronically Green option eliminates need to write check Net 30 Ask that remittance be made within 30 days of bill date Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 17. Follow up Items Additional Items Carrier Connectivity No charge for either FSA or COBRA FSA Feeds can be used to substantiate card transactions or to initiate automatic payments COBRA Point of clarification – premium remittance will be made to City, not carriers Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 18. As the regulations change Regulatory Updates Provide written updates Updates include details on changes, how the changes MAY impact the City’s plan Webinars Opportunity for all ASIFlex clients to convene and discuss changes and implications Client Meetings As a part of the annual renewal process, any regulatory changes will be discussed in detail Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 19. We put our money where our mouth is Performance Guarantees Flexible Spending Account COBRA/Billing Claims – 95% within 3 business days, 99% QE Notification – 100% within 14 business within 5 business days days Call Center – 95% within 30 seconds or lesss Call Center – 95% within 30 seconds or lesss Website Availability – 98% Website Availability – 98% Implementation - TBD Implementation - TBD Penalties ASI will forfeit 2% of its admin fees for each quarter it misses any of the proposed PG’s. The details of the PG’s will be developed during the contracting phase of the procurement process Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 20. Proposed Fee Schedule Administrative Fees Flexible Spending Account COBRA/Billing Implementation Fee – Waived Implementation Fee – Waived $3.50 PPPM $20 per QE $1 for optional debit card 2% surcharge retained Onsite meetings $250/day plus travel $8 per takeover BAFO ASIFlex is waiving its implementation fee for the City, and all fees are guaranteed for a period of three (3) years. Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 21. This is a fresh and clean presentation. You know you want it! (11 of 13) Online Demonstrations FSA Website and Useful tools FSA Account Information FSA Claim Submission FSA Enrollment COBRA Portal In addition to these tools, we are in the midst of developing a mobile app to simplify the management of the spending accounts. The app should be live in early 2013! Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
- 22. There is no such thing as a bad question! HAVE QUESTIONS? For Questions or Comments please call Andy at 1 (573) 777-5619 Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com