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Andres Veliz -July2015
- 1. Andres (Andy) Veliz
SUMMARY
Seniorlevel TechnologyandServicesExecutive/Managerwithstrongbackgroundinhigh-volume,
informationintensive,missioncritical industries,andprovenexperience leading,software development,
technology,projectmanagementandclinical application teams,projectsandoperations.
Over15 yearsof professionalexperience inthe healthcare,consulting,andsoftware development
industries leveragingagilemethodologyandbusinessagilityskillsandexperience.
Change managementbackgroundwhile workingatCernerCorporation,DellandOrionHealth.
Expertise inCSS, ClientRelationship Management,IT/ISOperations,Clinical ApplicationsSupport,
Productand Program Management,CPOE,HealthInformationExchange,Project/Program
Management,centralizedanddecentralizedIDN Architecturalplanning,NetworksAdministration,
wirelessnetworks,HL7interfaces,customerservice/supportandSoftware Development.
Keystrengthsincludes communicationandpeopleskills, developmentProductRoadMaps and
software implementation,businessdevelopmentstrategies,vendor management,business
partnershipmanagement,fullsoftwaredevelopmentcycle andteambuilding.
Experience withstart-upcompaniesaswell asestablishedinternationalpresence companies.
Participative leadershipstyle fostersteamproductivitywithemphasisonresultsandgoals
achievement.
Expertmanagingsmall andlarge single hospitalsITmanagementaswell asmulti-hospitalssystems.
Unique combinationof businessstrategydevelopmentandhands-onsystemsimplementationwith
knowledge andunderstandingof clinical users’perspective andclinical clients’needs.
Experience with Cerner,HIS,EMR, Oracle,SQL, Cassandra,UNIX,CCL, ProjectManagementtools,
Jira,Splunk,Pagerduty,AWSMonitoring.
PROFESSIONAL EXPERIENCE
NOC Director (leadingITSM,CSS, and DSM Departments)
Orion Health Ltd 2014-Present
HealthInformationExchange (HIE),HealthCare Organization,DirectSecure Messaging,Information
TechnologyService ManagementandNetworkOperationsCenterDirector.
Guided byITIL principles,directsthe OrionSaaSInformationTechnologyServicesManagement
(ITSM) Team to create and improve repeatable processes,proceduresandworkflowformanaged
servicesandSaaSOperations.
Overseesthe OrionHealthDirectSecure MessagingOperationsteamtoprovisionDSMclientsinto
our multi-tenantedHealthInformationService Providersolution.Managesthe timelydeliverable of
customizedinterfacesusingRhapsodyengine tosafelyexchange informationwithdisparate
formattedsystems.
- 2. Providesthe vision,managesandexecutesthe tasksneededforthe OrionHealthNetwork
OperationsCentertoprovide 24x7x365 eyesonglassmonitoringandalertingtoensure maximum
utilizationof OrionHealthProducts.
RhapsodyCertifiedInterface EngineerandfamiliarwithCloverleaf Engine andHL7.
Providesfirstlevel andsecondlevelmanagementforthe implementationof HIEand DirectSecure
MessagingimplementationtomeetMU requirements.
ProvidesDirectiontoaClientSupportService teambasedonseveral areasof the UnitedStatesand
providesescalationtoDevelopment,Infrastructure andOperationsSubjectMatterExperts.Close
coordinationof tasksperformedbyglobal managementservices,operationsandimplementations
usingRhapsodyandotherproprietaryandindustrystandardproductsandtools.
Directmanagementof 53 FTEs inthree different developmentandTier2 and 3 support
departmentsanddirect managementof the ClientSupportServicesorganizationwithover25
additional FTEs.
Bringsto bear yearsof Healthcare andIT Managementexpertise todevelop,create,edit,improve,
change,followandexecute processes,procedures,policiesforimplementation,project
management,anddevelopmentof Interfaces,HIE,PatientPortal,Clinical Portal,andotherhealth
care productsin the NorthAmericanmarket.
Skillsused: Cerner,ITIL, Rhapsody, Cloverleaf, HL7, SaaS InformationTechnology, ITOperations
Management, OrionHealthProducts,MicrosoftOffice,Jira,ProjectManagement,LogicMonitor,Splunk,
AWS (Web) Monitor,iCinga,PagerDuty, JVMmonitoring, OrionRunbooks,Infrastructure Management,
Team (Creation/Retention)Building. DisasterRecoveryandBusinessContinuitytools,policies,
proceduresandprocesses. Vendormanagement;EPIC,Cerner,Meditech,Phillips,McKesson.
TenetHospital Information ServicesDirector/Dell Corp. Sr. SolutionsDeliveryManager
TenetHealthcare OBO Dell Corporation, 2012-2014
InformationServicesDirectorforSouthernCaliforniaInlandEmpire DesertRegionalMedical Center.
Overall responsibilityleadingateamof ProjectManagers, SystemsandApplicationAnalysts,
ImplementationAnalysts,Interface Engineers,HelpDesk/ClientSupportandInfrastructure Architects.
Createdstrategicandtactical businessplansforDell’sengagementwiththe TenetHealthcare
organizationtodeliverqualityservice toHospital,AncillaryClinics,Providers’Officesandaffiliate
HealthCare Organizations.
Major initiativesimplementedincludedexpansionof Cernerelectronicmedical record,Enterprise-
wide scheduling,Closed-loopMedsAdministration.Medreconciliation,CPOEimplementation,
compliance andsupport.
Directsupervisionof 12Clinical andFinancial SystemsAnalysts,15 HelpDeskAnalysts,18Desktop,
NetworkSupportInfrastructure (Voice andData) Engineers
Implemented HealthInformationExchange withInlandEmpire andICD-10,HL7 interfaces’project
management,assessment,implementation,education,trainingandtesting.
- 3. Implemented Labor&Deliverychartingandfetal monitoringsystem.Dictation/Speechrecognition
usingDragon andNextGen.Roboticsanddiagnosisqualityimageandvital signsforoffsite Physician
Consultswith Neurologistsandotherspecialistteams
ImplementedServerVirtualizationof local DataCenterwith70% of serversvirtualized. Firstyear
cost savingsof over$450K.
Memberof Corporate teamto improve performance of CernerHISapplication. Asanadvocate for
the local hospital,communicatesandmanagesperformance expectationsforCernerandcentralized
applications.
Provided ITsupportto openImaging,OrthopedicandCancerCenterclinics. Firstoff-campusclinics
inhospital history.
Implementedand directedthe use of ProjectManagementInstitute bestpracticestosuccessfully
track budget,milestones,risksandmitigationstatusreportingtolocal andcorporate Dell,Tenetand
DesertRegional management.Emphasizeduse of knownandcreative project management
methodologiestomaximize communicationsatall levels. Improvementincustomercommunication
of projectstatus,scrummeetings,staff andvendormeetings,risksmitigationandon-demandand
retroactive projectstatusreporting.
Provided directmanagementanddirectionto24x7x365 HelpDesk,Technical ServicesandDesktop
Supportteam,Data NetworkandTelephonyArchitects,Infrastructure Managers,SystemsAnalysts,
PhysicianLiaisons,Clinical InformaticsAnalystsandBillingAnalysts.
Prepared anddirected hospital andITresourcestocomplete monthly,quarterlyandannual HIPAA
and securityauditsaswell as financial audits.
Guided the hospital tomeetMeaningfulUse requirements,ICD-10conversion,andattained over
90% of CPOE adoptionand compliance hospitalwide.
Keymemberof Hospital Steeringcommittee,PhysicianAdvisoryCommitteeandClinical Process
ImprovementCommittee.
Skillsused: Cerner;PowerChart, CernerEMR,CernerCCL Programming. NexGenRemedy, EHR, ITIL,
Cloverleaf,HL7,SaaS InformationTechnology,ITOperationsManagement,HL7,ICD-10,Remedy,Dell
Managementtools,MS Office suite
Sr. Vice PresidentandCIO
EMPATH (HealthCare Consultingand Technology),PointRichmond,Ca, 2009-2012
CIO andSoftware andConsulting ServicesDeliveryExecutive responsible forthe overallnationwide
clientrelationshipandtechnologyroadmapfora Hospital OperationsCompany.
As Chief InformationOfficer,lead the technology andconsultingteamstodevelop,QA,implement
and supportsoftware productsthattrack hospital operationsresultsinreal time (StatusBoards) for
quickactionfrom staff andmanagementaswell ashistorical information(Dashboards) fortrends
and operationimprovements.
As Software andService DeliveryExecutive,wasresponsible forthe overall clientsatisfactionwith
ConsultingServices,Technologyproductsandsoftware implementationsfromcontractnegotiations
to billingrelatedissues.Responsibilitiesoverthe ProjectManagementOrganization,Software
- 4. ImplementationConsulting,TurnKeySoftware Delivery,ConsultingServicesandoverall
implementationmanagement.
SkillsUsed: Cerner,ITIL,Cloverleaf,HL7,SaaSInformationTechnology,ITOperationsManagement,Dell
Managementtools,MicrosoftOffice,Jira, ProjectManagement,LogicMonitor,Splunk,AWS(Web)
Monitor,iCinga,PagerDuty,ITAuditingtools,Infrastructure Management,Team(Creation/Retention)
Building. Vendormanagement;EPIC,Cerner,Meditech,Phillips,McKesson.
ImplementationProgram Manager
Technical Director and ClientResultsExecutive,ClientCare
CernerCorporation, Kansas City, Mo. 2000-2009
AfterCerneracquisitionof the numberone inKLAS© forMedicationErrorPreventionPointof Care
applications,Bridge Medical Inc.in2005, was responsible andheldthe role of ClientRelationship
and ChangesManagementDirectorforover50 Hospitalsnationwide includinglarge IDNsandsmall
hospitals.Dutiesincludebutare notlimitedtoprovidingcommunicationpathsbetweenclients,
critical issue resolution,customersupportandIntellectualProperty(R&D) teamswithinCerner
Corporationwhile keepingthe role of Directorof Technical ServicesandSoftware Implementation
Program Manager.Ten timeswinnerof the CernerCorporation’sawardfor customersatisfaction.
Responsible anddirectcontributorforBridge Medical bestquarterrevenue (over15 Milliondollars).
Responsible forClientRelationshipManagementandTechnologyDirection.Responsiblefor
recoveringfrom#5 in KLASyear(2006) to #1 in KLAS(2008)
Director,Technical ServicesandInformationPrivacyandSecurityOfficer
BRIDGE MEDICAL, SolanaBeach,Ca. an AmerisourceBergenCompany
Responsible forTechnologyConsultantsandInterface Architects’staff,aswellasoversaw HIPAA
compliance fora leadingedge,healthcare Software DevelopmentCompany.Teamisresponsiblefor
the implementationof technologysolutionsincludinghighavailability,disasterrecoveryplanning,
multiple tierwebanddatabase engineering,wirelessnetworks, barcoding,andHL7 interfaces.
Provide directiontomanage hospital wide changeswhile becomingthe change agentsforahospital
wide software implementation.Provide technical expertise forthe architectural planningand
developmenttosupportIntegrated DeliveryNetworks(IDN) nationwideincentralizedand
decentralizedDataCenters.Workinghand-and-handwithclients,multi-disciplineconsultantsand
software engineers,provideexpertassessmentandquickidentificationof technologyprojectgaps.
Evaluated,lead developed,implementedandmanaged efficientmethodologiesforthe integration
and implementationof aWireless802.11x webbasedpatientbedside solution.
ImplementedRFID,RTLSandbar codingtechnologies toidentifythe rightpatient,the rightmedicine
(dose,route,interaction,etc) andthe rightcare practitioner.Alsouseditforpatientbed
managementandO.R.cart locationreadiness aswell asSingle Sign-On(SSO) andCCOWinterfacing.
Experience directinginterface teamandperforming gapanalysistothe followingADTandOrder’s
vendors;HBOCSeries2000, HBOC Star, HBOC TPA,HBOC Medipac,MeditechMagic,Meditech
Client/Server,SiemensInvision,SiemensUnity,SiemensMedSeries4,CernerClassic,Cerner
Millennium,andMediware.
- 5. SkillsUsed: Cerner;PowerChart,CernerEMR,CernerEHR, CernerCCL Programming. Unix,Oracle,
Change Management,HL7, KLASfocusand clientsatisfactionimprovement.
Education:
B.S.ComputerScience – UniversidadNacionalde Ingenieria
ComputerScience and Language – Los AngelesPierce College
ProgrammingCertificate–UniversidadGarcilazode laVega
CIO/COOand Healthcare Business Workflow Training–EMPATH
RhapsodyInterface Engine ProgrammingandHL7 – OrionHealth