Lesson 9 Optional PNR elements

AUSTRIAN AUSTRIAN SERBIAN TOURISM PROGRAMMES
SERBIAN TOURISM PROGRAMMES

Optional PNR elements

AUSTRIAN SERBIAN TOURISM PROGRAMMES

At the end of this chapter, you will be able to:


Chapter 6

OPTIONAL PNR
ELEMENTS

Put general remarks in PNR



Put confidential remarks in PNR



Put an option for a specific date



Send Other Service Information (OSI) to airlines



Request Special Service Request (SSR) from airlines



Deal with Special Handling Segments



Create PNR for the unaccompanied minors



Send passengers frequent flyer number to airlines



Request specific seat for passengers from airlines


Optional PNR elements
 Next to the mandatory elements, a PNR can include a variety of optional
elements, such as:
– Special Service Request (SR)
•
•

to request a special service for a passenger
For example: special meals, wheelchairs ...

– Other Service Information (OS)
•
•

to advise airlines personnel about special passenger information in order to assist
in passenger handling
For example: info about VIP passenger...

– Remark element (RM)
•
•

Contains additional information regarding a passenger or reservation
For example: inform passenger about penalties, or terminal changes ...

– Optional element (OP)
•
•

To remind yourself about some action on a specific date
For example: check visa ...


Communicating with Airlines
 There are two ways of communication:
– Other Service Information (OS)
•

it is advice only element, so it does not require a response from the
airline

– Special Service Requests (SR)
•

It requires a response from the airline involved


Other Service Information (OS)
 When you enter an OSI element to the PNR, the system automatically
generates a message to the airlines concerned, at the end of transaction.
 It is the free format text
 Examples:
Entry

Explanation

OS AF VIP AMBASADOR

Info about VIP passenger

OS YY VIP SONY CORP MANAGER/P1

When you want to advise more than one
airline in a PNR, use the generic airline code
YY

OS LX CTC ZRH 3568990

Info about passenger’s contact in Zurich

OS LX TKTL 12SEP/1600

Info about time limit

Note: When you enter OS element to a PNR, do not forget to enter again RF element, and ET or ER!


Special Service Request (SR)
 You use SSR element to request a special service for a passenger
 You can request:
– Special meals (baby meal, diabetic meal, moslem meal, seafood meal,
vegeterian meal ...)
– Animals in hold or pets in cabin
– Baby basket
– Wheelchairs
– Meet and assist ...

 Notes:
– Meals can only be requested on confirmed flight segments
– Only one special meal may be requested per passenger and per segment


How to request meals?
 To list the meal codes enter: HE MEAL or MS22
 Before entering the request, it is mandatory to read airline
info pages: GG AIR XX MEAL (XX-airline code)
 To request meals:
– SR VGML/P1,2 – to associate request for passengers 1 and 2
– SR BBML/S4 - to associate request for segments


Exercise
 Mrs. Pantid called you to make the following reservation:
– Mr. Branislav Milenkovid and his friend Miss Branka
Radosavljevic travel on:
•
•

08. Jul, Belgrade-Munich, with Swiss Air, M class
Return on 15.Jul

– She also provide following information:
•
•
•
•
•
•

Office phone number for Mr. Milenkovic is 645 888
Home phone number for Miss Radosavljevic is 324 555
For Mr. Milenkovic request VEGETARIAN MEAL
For Miss Radosavljevic request LOW CALORIE MEAL
Mr. Milenkovic is VIP general manager of City Bank
Ticket limit is 28. Jun


Result
NM1 MILENKOVIC/BRANISLAV MR 1 RADOSAVLJEVIC/BRANKA MISS
AN 08JUL BEGMUC/A LX/C M
SS2M1
ACR 15JUL
SS2M2
AP 645888-B/P1
AP 324555-H/P2
SR VGML/P1
SR LCML/P2
OSI LX VIP GENERAL MANAGER CITY BANK/P1
TK TL 28JUN
RF A
PNR: 3AWRGK
ET


System response


Other requests
 See other requests on page 50!
 Examples:
SR WCHR/P2
SR PETC-1CAT 4KG IN BAG TOTAL 5KG/P1
SR MAAS-90 YEAR OLD LADY
SR WCHC/P1
SR CBBG-1CELLO 120X60X30CM TTL10KG/P1
SR BSCT/P3


Exercice
 Ms Davis called you to make the following reservation for Mr. Bill Gates,
his wife Mrs. Melinda, and children: daughter Adele (born on 12Dec02),
and son John (born on 04Aug12). They travel:
–
–
–
–
–
–
–

On 10. Jul from Rome to Buenos Aires with Alitalia
On 25. Jul from Buenos Aires return to Rome
Mr. Gates is VIP – chairman of Microsoft
Mrs. Melinda hurts her leg, so request for her wheelchair – up and down steps
For Adele request CHILD MEAL
For John BABY MEAL
Mrs. Melinda has cat that weighs 4 kg. The dimensions of the carrier box are
40x29x20, so total weight is 6 kg.
– Contact for all passengers is house number at Rome: 5554433
– The ticket will be bought immediately


Special Passenger Handling
 Unaccompanied minor
– Unaccompanied minors (5 – 12 years) require special handling when
travelling
– Any other passenger type in the same PNR with an unaccompanied
minor cannot be included
– Beware to check the relevant airline pages: GG AIR XX MINOR


Reservation procedure
1.

Enter the name without the passenger type code CHD (only if airline
insists, like Adria Airways – JP)
NM1 REBIC/NORA MISS

2.

Sell a segment
SS1M3

3.

Add the SSR element for the unaccompanied minor:
SR UMNR-UM11

4.

Info about escort on departure and arrival, and date of birth:
OS MA EOD-MR REBIC/FATHER/PARIS 0033 1 456456
OS MA EOA-MRS LAZIC/UNCLE/IST 0090 212 553339

OS MA DOB-12JUN02


Unaccompanied minors (UM)
 If you book two seats for two children, you have to enter two
SSR elements indicating the ages of both children, e.g:
NM 2 REBIC/NORA MS/FILIP MR
SS2M1
SR UMNR-UM8/P1
SR UMNR-UM9/P2


Example:
Unaccompanied Minor on Montenegro Airlines
GG AIR YM
MS 415
1. Create name element with code U and age in the
parenthesis:
NM1 THOMAS/ANA (U07)
2. Add the OS element with the names and telephone numbers
of the adults bringing or collecting the child from the airport:
OS YM EOD THOMAS/JOHN – FATHER - +3312345678
OS YM EOA THOMAS/HELLEN – MOTHER- +381 20 123456
* EOD (Escort on Departure), EOA (Escort on Arrival), DOB (Date of Birth)


Example
 Mr Andersen Thomas makes reservation for his son
Markus, 7 years, born on 11 Jun 2006, who will travel as
unaccompanied minor:
– 11 Dec, London-Munich, with Lufthansa, M class
– 25 Dec, MUC-LON, LH, M class
– Mr Andersen contact phone number at home in London is 0044
207 123-456
– Mr Andersen will escort his son to the departure terminal
– Mrs Andersen Lara will take over her son Markus from the
arrival terminal, and her contact number in Munich is 0049 89
778899
– The ticket will be issued on 7th of December.

 Complete the reservation.


Example



GG AIR LH MINOR
MS 22

NM1 ANDERSEN/MARKUS
AN 11DEC LONMUC/A LH/C M
SS1M1
ACR14
SS1M1
AP +44 207 123-456-H/P1
SR UMNR-UM07
OS LH EOD-MR ANDERSEN THOMAS/FATHER/LON 0044 207 123-456
OS LH EOA-MRS ANDERSEN LARA/MATHER/MUC 0049 89 778899
OS LH DOB-11JUN06/P1
TK TL 07DEC
RF A
ET


Example
 Mrs Wagner Ana makes the following reservation for her
children Heidi, 8 years old, born on 12 Jun 2005, and Hansa, 9
years old, born on 10 Aug 2004.
 They travel overseas as unaccompanied minors:
–
–
–
–
–
–

On 27 Jun, Frankfurt (FRA) – Los Angeles (LAX), with Swiss, B class
17 Jul, Los Angeles – Frankfurt, with Swiss, B class.
On LA airport, their aunt Mrs Amelia Gerhardt will wait for them.
Mrs Wagner contact phone number at home in Frankfurt is 957281
Phone number at home of their aunt Mrs Gerhardt is 489977
Mrs Wagner will buy the ticket on 15 Jun.

 Complete the reservation.


Solution
NM2 WAGNER/HEIDI/HANSA
AN27JUNFRALAX/A LX/C B
SS2B1
AN17JULLAXFRA/A LX/C B
SS2B1
SR UMNR-UM8/P1
SR UMNR-UM9/P2
OS LH EOD-MRS WAGNER ANA/MATHER/FRA 957281
OS LH EOA-MRS GERHARDT AMELIA/AUNT/LA 489977
OS LH DOB-12JUN05/P1
OS LH DOB-10AUG04/P2
AP 957281-H/P1-2
TK TL 15JUN
RF A
ET


Special Handling Segments
 Open segments (SO)
– When a passenger does not know the exact time or date of travel,
you can enter an open segment in the itinerary
– Open segments maintain segment continuity, and can be used for
pricing and ticketing
– An Amadeus PNR cannot be completely composed of open segments
Entry:

SO JU M SVOBEG
Where:
SO – Segment Open
JU – Ariline
M – Class
SVO – Airport Sheremetyevo in Moscow


Example for Open segment
 Mr Kovačevid makes reservation for his familly and friends:
– Mr Zoran and Mrs Lidija Kovačevid travel with their children Marija (born on
14 July 2002), and Stefan (born on 17 April 2012)
– Mr Nemanja, Mrs Ana Radulovid, and their son David (born on 05 July 2012)
– Travel on 25 Dec, Belgrade (BEG) – Athens (ATH), with JAT (JU)
– 30 Dec, Athens – Zurich (ZRH), with SWISS
– Enter OPEN segment at LX, on Y class, Zurich – Belgrade
– Contact phone number for Kovačevid family is 063/7772233
– Contact phone number for Radulovid family is 065/3344556
– Mr Kovačevid has walking problems, so for him look for WHEELCHAIR (all the
way to seat)*
– Ticket limit is 5 days before departure.

* Before entering the request, it is mandatory to read airline info pages on GG AIR XX MEDICAL


Solution for Example OS
NM2 KOVACEVIC/ZORAN MR/LIDIJA MRS(INF/STEFAN/17APR12)
NM1 KOVACEVIC/MARIJA(CHD/14JUL02)
NM2 RADULOVIC/NEMANJA MR/ANA MRS(INF/DAVID/05JUL12)
AN 25DEC BEG ATH/A JU
SS 5 Y 1
AN 30DEC ATH ZRH/A LX
SS 5 Y 1

SO LX Y ZRH BEG
AP 0637772233/P1-3
AP 065333444556/P4-5
SR WCHC/P1
TK TL 20DEC
RF ANGELA
ET


System response on Retrieve PNR
RT 3ENCUQ
--- RLR --RP/BEG1A0901/BEG1A0901
AN/SU 11SEP13/1644Z 3ENCUQ
1.KOVACEVIC/ZORAN MR
2.KOVACEVIC/LIDIJA MRS(INF/STEFAN/17APR12)
3.KOVACEVIC/MARIJA(CHD/14JUL02) 4.RADULOVIC/NEMANJA MR
5.RADULOVIC/ANA MRS(INF/DAVID/05JUL12)
6 JU 438 Y 25DEC 3 BEGATH HK5 0725 2 0755 1105 *1A/E*
7 LX1843 Y 30DEC 1 ATHZRH HN5
0630 0825
E*
8 LXOPEN Y
ZRHBEG
9 AP 0637772233/P1-3
10 AP 065333444556/P4-5
11 TK TL20DEC/BEG1A0901
12 SSR INFT JU HN1 KOVACEVIC/STEFAN 17APR12/S6/P2
13 SSR CHLD JU HK1 14JUL02/P3
14 SSR INFT JU HN1 RADULOVIC/DAVID 05JUL12/S6/P5
15 SSR INFT LX HN1 KOVACEVIC/STEFAN 17APR12/S7/P2
16 SSR CHLD LX HK1 14JUL02/P3
17 SSR INFT LX HN1 RADULOVIC/DAVID 05JUL12/S7/P5
18 SSR WCHC JU HN1/S6/P1
19 SSR WCHC LX HN1/S7/P1


Special Handling Segments – SI ARNK
 Arrival Unknown (SI)
– Means that the method of transportation from the destination of one
segment to the origin of the next segment is not known (for example:
one segment the passenger will go by car or by rail)
– An arrival unknown segment is an information segment you enter in
the PNR to maintain segment continuity
Entry:

SI ARNK
Where:
 SI is for Segment information
 ARNK is for Arrival unknown indicator


Example for Arrival not known
 Miss Sarid calls in order to make following
reservation:
– Mr Petar Veselinovid, and Mrs Ana Pušid are going on
business trip
– On 17 Dec, Belgrade – Tivat, with JAT (JU)
– 26 Dec Podgorica – Belgrade, JU
– From Tivat to Podgorica they have surface transportation
– Contact phone number in the office for all passengers is
444555
– The tickets will be bought 7 days before departure.


Solution for ARNK
NM1 VESELINOVIC/PETAR MR 1 PUSIC/ANA MRS
AN 17DEC BEG TIV/A JU
SS2 Y1
AN 26DEC TGD BEG/A JU
SS2 Y1
SI ARNK
AP 444555-B/P1-2
TK TL 10 DEC
RF SARIC
ET


System response before ending the transaction
RP/BEG1A0901/
RF SARIC
1.PUSIC/ANA MRS 2.VESELINOVIC/PETAR MR
3 JU 680 Y 17DEC 2 BEGTIV HK2 1030 2 1100 1205 AT7 E 0
OFFER A NEW MEMBER REGISTRATION ONLINE AND
ENTER EXTRA FLIGHT CLUB ID IN PNR
DEPARTS TERMINAL 2
4 ARNK
5 JU 661 Y 26DEC 4 TGDBEG HK2 0545 0615 0715 AT7 E 0
OFFER A NEW MEMBER REGISTRATION ONLINE AND
ENTER EXTRA FLIGHT CLUB ID IN PNR
ARRIVES TERMINAL 2
6 AP 444555-B/P1-2


System response on Retrieve of PNR
RT 3ENF2I
--- RLR --RP/BEG1A0901/BEG1A0901
AN/SU 11SEP13/1657Z 3ENF2I
1.PUSIC/ANA MRS 2.VESELINOVIC/PETAR MR
3 JU 680 Y 17DEC 2 BEGTIV HK2 1030 2 1100 1205 *1A/E*
4 ARNK
5 JU 661 Y 26DEC 4 TGDBEG HK2 0545 0615 0715 *1A/E*
6 AP 444555-B/P1-2


Seat Reservation
 You can request a seat map (SM) in three ways:
1. Without a PNR (Seat Map for a specific flight)
2. From a PNR display
3. From an Availability or Schedule display


1. Seat map without PNR
 To show a seat map for a flight that is not a PNR segment, enter the
transaction code SM followed by the flight number, and class, the date
and the departure and arrival cities:

SM LH 401/C/12FEB JFK FRA
Where:
–
–
–
–
–

SM: transaction code
LH 401: airline code and flight number
/C: slash delimiter followed by class of service
/12 FEB: slash delimiter followed by date
JFK FRA: departure and arrival cities

 With certain airlines, you can display a seat map for all classes of service.
To do this, you leave out the class of service from the entry, for example:

SM AF 006//12FEB PAR NYC


2. Displaying Seat Map from a PNR
 To request a seat map from the PNR, enter:

SM2
Where 2 is the segment in the PNR (p. 79)

 For example:
--- RLR MSC --RP/BEG1A0901/BEG1A0901
AN/SU 12SEP13/1519Z 3EWR4Y
1.WANLEE/JANET MS
2 LX1077 M 05JUL 6 FRAZRH HK1
1 2050 2145 *1A/E*
3 LX 288 M 05JUL 6 ZRHJNB HK1
2245 0910+1 *1A/E*
4 LX 289 M 26JUL 6 JNBZRH HK1
A 1930 0610+1 *1A/E*
5 LX1068 M 27JUL 7 ZRHFRA HK1
0705 0815 *1A/E*
6 AP 023567122-H
7 TK TL01JUL/BEG1A0901
8 *SSR FQTV LX HK/ LH4946404040404040/1

SM 3 (wil display the seat map for the flight in third line)


3. Display Seat Map from availability
 To request a seat map from availability display, enter:
SM/1/H
Where:
– SM: transaction code
– /1: Slash followed by line number
– /H: Slash followed by class

 For example:
AN 15DEC BEGMUC/A LH/C H
SM/1


Advance Seat Request
 Through the Amadeus System you can request and confirm an advance,
specific type of seat, for a passenger
– However, it could be done only with flight segments that have: HK, KK, TK, RR,
LK, SS!

 To request non-smoking seat, enter: ST
 To request the seat near the window for the first passenger: ST/W/P1
 To request the aisle seat: ST/A

(Seat request examples and options are on the page 81.)

Lesson 9 Optional PNR elements

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Lesson 9 Optional PNR elements