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www.ssomalaysia.com
20-21 May 2014 | Kuala Lumpur, Malaysia
“Has been an eye opener. Was not aware that there
is such a big SSO community in Malaysia. Gives
you a chance to interact with peers from the same
community and exchange ideas and challenges.”
Jane Liew,
Assistant General Manager, iCIMB(M) Sdn Bhd
POST-SHOW
REPORT

2 | www.ssomalaysia.com
SHARED SERVICES & OUTSOURCING MALAYSIA 2014 | KUALA LUMPUR, MALAYSIA
Visit the website at www.ssomalaysia.com for the 2015 event updates
Dear SSON community member,
Shared Services & Outsourcing is one of the fastest growing sectors in Malaysia. As the only global network for SSO
professionals, SSON is proud to be part of this conversation and we hope to continue adding value through our knowledge
portal, community platform and events.
Since its successful launch in 2013, the Shared Services & Outsourcing Malaysia Summit has became the most anticipated
annual gathering in Malaysia’s SSO community to discuss challenges, share best practices and network.
To round off the 2014 conference, we have put together this Post-Show-Report, designed to provide you with a summary of
the facts, themes, learnings, future trends – as well as the fun – that came out of SSO Malaysia 2014.
I’d like to thank the more than 300 delegates who have attended SSO Malaysia in the past two years. We hope you found the
experience valuable and we look forward to welcoming you back in 2015 at the 3rd Annual Shared Services and Outsourcing
Malaysia with an even more exciting programme.
In 2015, you will hear brand new topics explore cutting edge technologies and innovative practices. SSON’s brand new policy
allows no vendor to speak on stage – we have taken your suggestion to only select speakers who are the leading practitioners
to share real stories, peer-to-peer, so there will be zero sales pitches. We know you enjoyed the roundtable discussions, so
they will remain on the program for 2015.The newly added benchmarking sneak preview sessions will help you understand
the position of your shared services among peers onsite. You can also choose from four workshops for in-depth learning and
three site tours to world-class SSCs to closely discover the secrets of success.
Further, SSON is launching Shared Intelligence, the industry’s premier online community exclusive solely to active
practitioners. You’ll be able to connect with 3,000 practitioners attending our conferences globally for 12 months, no vendors
are allowed access.
SI will ensure you meet the right peer at the right time 24/7 365 days a year, whether you’re preparing a business case,
needing a process template or org chart or want to canvass opinion on a project. As a practitioner attendee to SSO Malaysia,
you’ll receive a free 12-month license with your ticket.
Thank you once again for supporting us this year, and we look forward to seeing you again in 2015.
Scarlett Hao
Senior Producer
Shared Services and Outsourcing Network
scarlett.hao@ssonetwork.com

2014 Facts and Figures
130+
attendees
67
different companies
Over 62%
brand new attendees
to the event
74% buyside vs. just
26% vendors
“SSON is a valuable global brand in the area of SSO, and their presence in Malaysia
is a glowing testimonial to the potential of the local and regional markets in this space.
Excellent to see SSON come to Malaysian finally
”Michael Warren,
Vice President, Multimedia Development Corporation
2014 Show Highlights
Q&A with MdeC
Delegates had the opportunity to ask MdeC (Multimedia Development Corporation) anything. Alongside this they were the first to hear
about MdeC’s perspective on the future of SSCs and how the changing Malaysian economy will affect them.
BIG Plenary Speakers
Malaysia has become a force to be reckoned with in the Shared Services World, attracting some of the biggest brands globally.
SSO Malaysia showcased this by bringing delegates some of the biggest and best names to share their success stories. GE Global
operations showed us how they are reimagining shared services, the United Nations Development Program illustrated how they
reduced attrition and attracted talent through training and staff rotation, meanwhile GlaxoSmithKline demonstrated how they went
from a cost to profit centre!
In-depth workshops on key topics
Alongside our thought leading plenary sessions, SSON know that there are some topics which require additional in-depth and
practical how-to guides. These were provided in the form of three workshops conducted by shared service leaders. They covered vital
topics such as optimizing your governance and control model, setting up a shared service centre and how your workplace can respond
to new developments within social, mobile and analytics.
Case Studies Galore
At SSON we know that there is nothing more important then practical insight and how –to’s from your peers, enabling you with blue-
prints and benchmarking you just can’t get from any other source. That’s why at our 2014 summit we showcased case studies from
both global and local Malaysian companies such as GE, Alstom Group, BT, AND Kimberley Clark.
Book your seat for 2015 by emailing enquiry@ssonetwork.com

In 2014 more than 62% of the audience were brand new to the event and 74% were
buyside companies, looking for reliable solutions to add value to their business..
PRACTITIONER AUDIENCE BREAKDOWN
JOB FUNCTION
n. 28%.............Director / Talent Management Director
n. 21%.............HR Shared Services Head / HR Director
/ Organisation Development / Head of
Operations / Head of Procurement
n. 19%.............Shared Services Head / VP / Director / MD
n. 17%.............CHRO / GBS Head / CLO / COO / CFO
n. 15%.............Consultants
n. 35%.............Banking
n. 18%.............Manufacturing and Logistics
n. 12%.............Healthcare and Education
n. 12%.............IT and Telecoms
n. 8%...............Solution Providers
n. 6%...............Hotels
n. 6%...............Oil & Gas
n. 3%...............Food and Beverage
Download additional articles, interviews and presentations online at www.ssomalaysia.com

Past Attending Company List
• ACCA Global
• AIG Shared Services (M) Sdn Bhd
• Advanced Micro Devices Global
Services (M) Sdn Bhd
• Alstom Asia Pacific Sdn Bhd
• Amway Business Services
Asia Pacific Sdn Bhd
• Arkema Coating Resins
Malaysia Sdn. Bhd.
• BAT Aspac Service Centre Sdn Bhd
• BHP Billiton Shared Services
Malaysia Sdn Bhd
• BT (India) Private Limited
• CIMB Investment Bank
• Capgemini Services Malaysia
Sdn. Bhd. - Financial Services GBU
• Cbensol
• Citibank Berhad
• Converga Asia, Incorporated
• DHL
• DHL Express
• DHL Global Forwarding Singapore
• Dell Global Business Centre
• Eli Lilly Asia Pacific SSC Sdn Bhd
• Excel Media Group Limited
(HR Magazine)
• First Advantage
• First Solar Malaysia Sdn Bhd
• Free Net Business Solutions Sdn Bhd
• Fuji Xerox Malaysia Sdn Bhd
• GE Global Operations
Here’s a snapshot of the attendees of our conference last year…
• GlaxoSmithKline Pharmaceutical
Sdn Bhd
• HSBC Electronic Data Processing
(Malaysia) Sdn. Bhd.
• Haisan Resources Berhad
• Halliburton Energy Services
(M) Sdn Bhd
• Health Promotion Board
• Hsbc Electronic Data Processing
Malaysia Sdn Bhd
• IT Bytes Back Sdn Bhd
• Infineon Technologies (M) Sdn Bhd
• Intel Technology Sdn Bhd
• Jabil Sdn Bhd
• K2
• Kimberly-Clark Trading (M) Sdn Bhd
• Kulicke & Soffa OHQ
(Malaysia) Sdn. Bhd.
• Leighton Asia, India and Offshore
• Malayan Banking Berhad
• Manchester Business School
• MasterCard Worldwide
• Maybank Malaysia
• Multimedia Development
Corporation Sdn.Bhd.
• Nottingham University
Business School
• PETRONAS Headquarters
• PLUS Malaysia Berhad
• PPG Coatings (Malaysia) Sdn. Bhd
• Petroliam Nasional Berhad
(Petronas)
• Philam Life
• Pos Ad Sdn Bhd
• RBC Investor and Treasury Services
Malaysia Sdn. Bhd
• Ricoh (Malaysia) Sdn Bhd
• Scope International (M) Sdn Bhd
• Shell Business Service Centre
Sdn. Bhd
• Sime Darby
• Steelcase Global Business Center
• Telekom Malaysia Berhad
• Tenaga Nasional Berhad
• The Chartered Institute of
Management Accountants
(Malaysia Division)
• The Hongkong and Shanghai Banking
Corporation Limited (HSBC)
• Tioxide (Malaysia) Sdn Bhd
• Top Image Systems (Singapore)
Pte Ltd
• UNDP Global Shared Services Centre
• UOB United Overseas Bank
Malaysia Berhad
• United Nations Development
Programme - Bureau of Management
• VCI
• WAT Consulting Pty. Ltd.
• World Vision International
• Xtrategize Consulting Sdn Bhd

2014 Speakers Included
Download additional articles, interviews and presentations online at www.ssomalaysia.com
“ Good engagement with the
attendees and able to network
with broad spectrum of
practioners in the SSO space.
A great avenue to engage on
SSO industry practices, trends
and opportunities with like-
minded practitioners.
”Jason Crimson,
Asia Pacific Shared Services Director,
Kimberly-Clark Regional Services
¡ Ahmer Murad
Director Asia Pacific
Shared Services
Eli Lilly
¡ Gary Forbes
Head of Business
Services Centre
GlaxoSmithKline
¡ Gustavo Penas
VP Controller
- Finance Operations
Shell Business Services Centre
¡ Hari Menon
HR Director APAC
Alstom Group
¡ Ignacio Ballester
General Manager
Shared Services Centre APAC
British American Tobacco
¡ Jason Crimson
Asia Pacific Shared
Services Director
Kimberly-Clark Trading
¡ Jill Jamieson
Kuala Lumpur Associate
VCI Change
¡ John Kidd
Chief Global
Shared Services Centre
UNDP
¡ Michael Warren
Vice President
MDeC
¡ Kumaraan Arumugam
General Manager
Dell Cyberjaya
¡ Laskh Kalyanaraman
Head of Operations
- Malaysia and India
BT Technology Service
and Operations
¡ Vimaleswari Ramasamy
Malaysia HR GSS Director
Intel Technology Sendirian
Berhad Services
¡ Pattabhiraman M
Executive Director
UOB Centre of Excellence
(M) Sdn Bhd.
¡ Mahen Jayarajan
General Manager – Global
Operations Finance Services,
Asia Pacific
GE Global Operations
¡ Jamal Hashmi,
Founder & Managing Partner
Xtrategise
¡ Victor Lam Chee Peng
Group Head, Global
Services Centre
Sime Darby Global

Sneak Peak into 2015
20 THOUGHT-LEADING
SPEAKERS
– all new speaker line up
from leading companies
in Malaysia and Asia
10+ BRAND NEW
CASE STUDIES
of recent shared services
transformations
4 BENCHMARKING
SNEAK PREVIEW
SESSIONS to help you
understand the position
of your shared services
among 100+ peers onsite
3 IN-DEPTH
WORKSHOPS
led by SSC experts with
an average of 20 years’
experience providing
in-depth learning
3 SITE TOURS
to best-in-class shared
services centres.
2 INTERACTIVE
ROUNDTABLE
DISCUSSIONS for
better networking, easier
sharing and more tailored
advice
Visit the website at www.ssomalaysia.com for the 2015 event updates
4 Key Themes
Driving your shared service centre forward with value-added services
Keeping cost low is no longer enough – shared services have to add value to the business. Discover how leaders
from British American Tobacco, UOB, Dell, Celcom Axiata and SWIFT are advancing value in their centres.
Addressing Malaysia’s talent gap: transforming your shared services centre into a magnet
for talent
Talent management has become a principal challenge for shared services in Malaysia. Hear from Sime Darby,
Maybank, DHL, Standard Chartered Bank, Celestica, Shell and GSK on how they address the talent gap and
strengthen talent pipelines.
Harnessing the power of technology and innovation to deliver operational excellence and
business value
How to cut through the hype of big data? How can you leverage revolutionary technological innovations to
transform your function? Find out what industry leaders at Sime Darby, Tata Motors, Johnson Controls and
AirAsia Global Shared Services are doing to modernize their shared services.
Developing a winning change management plan to achieve successful adoption and
synergy in captive or hybrid shared services centres
Resolving conflict and fostering collaboration are critical to your success. How do you manage changes and
engage your shared services force to work together like one? Join the discussions with thought leaders from
Petronas, Pall and Electrolux Home Appliances to find out how they manage change and encourage collaboration.

We’d like to say a big thank you
to all of our sponsors for their support
to all of our partners for their support

Save the Date for 2015!
13-14 May 2015, Grand Millenium Hotel Kuala Lumpur
https://www.linkedin.com/groups/Shared-Services-Outsourcing-Network-SSON-56376/about
Further questions on…
Q
SCARLETT HAO
Conference Director
+65 6722 9388
scarlett.hao@ssonetwork.com
Catherine.bautista@ssonetwork.com
A
THE PROGRAMME?
Q
EVELYN LIM
Portfolio Director Asia
+65 6722 9388
Evelyn.lim@ssonetwork.com
A
SPONSORSHIP
OPPORTUNITIES?
Q
LAURANN DEVERTEUIL
SSO Divisional Marketing Manager
+65 6722 9388
Laurann.DeVerteuil@ssonetwork.com
A
MARKETING-RELATED
ACTIVITIES?
Q
CATHERINE BAUTISTA
SSO Divisional Portfolio Manager
+65 6722 9388
Catherine.bautista@ssonetwork.com
A
DELEGATE PASS
DISCOUNTS?
Join the SSON Community!
https://twitter.com/ssonetwork
https://www.facebook.com/ssonetwork
www.youtube.com.sg/user/ssonetwork

27-28 Jan
HR Shared Services
Malaysia, KL, Malaysia
10-11 Feb
Shared Services and BPO
CEBU, Cebu, Philippines
10-11 March
13th Annual HR
Transformation Asia
17-18 March
Shared Services and
Outsourcing Suzhou,
China
2015 Dates for Your Diary
25-26 March
Excellence in Data
Analytics for Shared
Services, Singapore
13-14 May
3rd Annual Shared
Services and Outsourcing
Malaysia 2015, KL,
Malaysia
19-20 May
Shared Services and
Outsourcing Beijing 2015,
China
20-21 May
1st Annual Procure to
Pay Transformation (P2P)
Asia, Singapore
10-11 June
2nd Annual Finance
Transformation Asia,
Singapore
12-13 Aug
6th Annual Shared
Services and BPO Week
Philippines, Manila,
Philippines
15-16 Sep
4th Annual Shared
Services and Outsourcing
Week China, Shanghai,
China
18-19 Nov
18th Annual SSOW Asia,
Singapore
About SSON
The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and
outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in support services as it was happening,
and realized that a forum was needed through which practitioners could connect with each other on a regional as well as a global
basis. Thus SSON was born.
Our staff work from international offices in New York, London, Singapore, Sydney, Johannesburg, Berlin and Dubai to research
current trends and developments in shared services, and reflect these to you, our members, to aid your decision-making. Today,
we have over 78,000 members around the world, who engage with us on every level, and whom we support in their day-to-day jobs
through a variety of online and on-site resources.
Our latest addition, coming this fall, is Shared Intelligence: a unique, practitioner led, online community to provide the one-to-one
exchange within a private forum that our members have listed as a top priority. To pre-register your interest, please email Rochelle
Hood.
SSON’s “Gateway” is a weekly newsletter that is sent to all registered SSON members, highlighting the most interesting and popular
new content from ssonetwork.com. As a subscriber, you will not ever miss a relevant article or interview. Register now.
Note: If you are interested in finding out more about sponsorship and engaging with SSON's members, please email enquire@
ssonetwork.com

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