important topic for knowledge

1. EMOTIONAL
INTELLIGENCE
PRESENTED BY
NAME:- ANISHA KUMARI
SINGH
SMART PPT 1 1

2. INTRODUCTIO
N
Emotional intelligence (EI), emotional leadership (EL), emotional quotient (EQ) and emotional
intelligence quotient (EIQ), is the capability of individuals to recognize their
own emotions and those of others, discern between different feelings and label them
appropriately, use emotional information to guide thinking and behavior, and manage
and/or adjust emotions to adapt to environments or achieve one's goal(s).[1][2]
Although the term first appeared in "The Communication of Emotional Meaning" paper by a
member of Department of Psychology Teachers at College Columbia University Joel Robert
Davitz and clinical professor of psychology in psychiatry Michael Beldoch[3] in 1964, it
gained popularity in the 1995 book "Emotional Intelligence", written by author and science
journalist Daniel Goleman.[4] Since this time, EI, and Goleman's 1995 analysis, have been
criticized within the scientific community,[5] despite prolific reports of its usefulness in the
popular press.
Empathy is typically associated with EI, because it relates to an individual connecting their
personal experiences with those of others. However, several models exist that aim to
measure levels of (empathy) EI. There are currently several models of EI. Goleman's original
model may now be considered a mixed model that combines what has since been modeled
separately as ability EI and trait EI. Goleman defined EI as the array of skills and
characteristics that drive leadership performance.[10] The trait model was developed
by Konstantinos V. Petrides in 2001. It "encompasses behavioral dispositions and self
perceived abilities and is measured through self report".The ability model, developed
SMAR 2 2

3.  WHAT IS EMOTIONAL
INTELLIGENCE
DEFINITION :Emotional intelligence refers to the capability of a person to manage and control his or her emotions and possess
the ability to control the emotions of others as well. In other words, they can influence the emotions of other people also.
DESCRIPTION: Emotional intelligence is a very important skill in leadership. It is said to have five main elements such as - self-
awareness, self-regulation, motivation, empathy, and social skills.
Let’s understand each one of them in detail. What is self-awareness? If you are self-aware of what you are going through, you
would be in a better position to understand others, and affect people around you. It also means you are aware of your
strengths as well as weaknesses. When you experience anger, hold that moment and think what made you so angry. Keeping a
journal always helps.
What is self-regulation? Self-regulation is the next step wherein you think before speaking. It is an important aspect where you
can regulate yourself. This will impact others in a positive way rather than in negatively. Hold yourself accountable in case you
make a mistake, and try to remain calm in every situation.
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4. EMOTIONAL INTELLIGENCE WORD CAME
FROM?
4
Peter Salovey and John D. Mayer coined the term 'Emotional Intelligence' in 1990 describing it as “a
form of social intelligence that involves the ability to monitor one's own and others' feelings
and emotions, to discriminate among them, and to use this information to guide one's thinking and
action”.
What can I do for improving emotional intelligence?
 Get out of the comfort Zone.
 Identity your triggers .
 Do not judge your feelings .
 Don’t make decision in bade mood.
 Get to the bird eye view.
 Lock for the emotion in the media .
 Check yourself (under stress).
 Field the blind spot with feedback .
 Take break from technology
 Learn how to say NO
 Forgive people and be confident.
 Give up the idea of perfection.

5. What is motivation? When you are motivated to do a series of tasks you will
be in a better position to influence others. Work towards your goals
consistently. Show your employees how the work is done and lead by
example. Even if you are faced with a challenge try and find something
good about the situation.
What is empathy? When you are able to put yourself in other’s shoe and
think about a situation, it is known as empathy. Every successful leads
should know how to empathies with others, if you want to earn their
respect.
What are social skills? The last aspect is social skills and it is one of the
important aspects. Social skills are all about communicating your point of
view to. They are able to build a rapport with others which makes the
relationship more comfortable.
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6. 6
Criticisms have centered on whether EI is a real intelligence and whether it has incremental
validity over IQ and the Big Five personality traits.
The Big Five personality traits, also known as the five-factor model (FFM) and the OCEAN
model, is a taxonomy, or grouping, for personality traits.[1] When factor analysis (a statistical
technique) is applied to personality survey data, some words used to describe aspects of
personality are often applied to the same person. For example, someone described
as conscientious is more likely to be described as "always prepared" rather than "messy". This
theory is based therefore on the association between words but not
on neuropsychological experiments. This theory uses descriptors of common language and
therefore suggests five broad dimensions commonly used to describe the
human personality and psyche.
PERSONALI
TY
Agreea
bleness
Opennes
s
Neurotici
sm
Conscien-
tiousness
Extraversi
on

7. HISTORY
7
The term "emotional intelligence" seems first to have appeared in a 1964 paper by Michael Beldoch,and in the
1966 paper by B. Leuner entitled Emotional intelligence and emancipation which appeared in the
psychotherapeutic journal: Practice of child psychology and child psychiatry.[23]
In 1983, Howard Gardner's Frames of Mind: The Theory of Multiple Intelligences[24] introduced the idea that
traditional types of intelligence, such as IQ, fail to fully explain cognitive ability. He introduced the idea of multiple
intelligences which included both interpersonal intelligence (the capacity to understand the intentions,
motivations and desires of other people) and intrapersonal intelligence (the capacity to understand oneself, to
appreciate one's feelings, fears and motivations).[25]
The term subsequently appeared in Wayne Payne's doctoral thesis, A Study of Emotion: Developing Emotional
Intelligence in 1985.[26]
The first published use of the term 'EQ' (Emotional Quotient) is an article by Keith Beasley in 1987 in the British
Mensa magazine.[27]
In 1989 Stanley Greenspan put forward a model to describe EI, followed by another by Peter Salovey and John
Mayer published in the following year.[28]
However, the term became widely known with the publication of Goleman's book: Emotional Intelligence – Why it
can matter more than IQ(1995). It is to this book's best-selling status that the term can attribute its
popularity.[30][31] Goleman has followed up with several further popular publications of a similar theme that reinforce
use of the term. To date, tests measuring EI have not replaced IQ tests as a standard metric of
intelligence. Emotional Intelligence has also received criticism on its role in leadership and business success
The distinction between trait emotional intelligence and ability emotional intelligence was introduced in 2000.

8. MODELS OF EMOTIONAL
INTELLIGENCE
8
Currently, there are three main models of EI:
1.Ability model
2.Mixed model (usually subsumed under trait EI)
3.Trait model
The model claims that EI includes four types of abilities:
1.Perceiving emotions – the ability to detect and decipher emotions in faces, pictures, voices, and cultural
artifacts—including the ability to identify one's own emotions. Perceiving emotions represents a basic aspect of
emotional intelligence, as it makes all other processing of emotional information possible.
2.Using emotions – the ability to harness emotions to facilitate various cognitive activities, such as thinking and
problem-solving. The emotionally intelligent person can capitalize fully upon his or her changing moods in order to
best fit the task at hand.
3.Understanding emotions – the ability to comprehend emotion language and to appreciate complicated
relationships among emotions. For example, understanding emotions encompasses the ability to be sensitive to
slight variations between emotions, and the ability to recognize and describe how emotions evolve over time.
4.Managing emotions – the ability to regulate emotions in both ourselves and in others. Therefore, the emotionally
intelligent person can harness emotions, even negative ones, and manage them to achieve intended goals.
ABILITY MODEL

9. MIXED MODEL
9
The model introduced by Daniel Goleman focuses on EI as a wide array of competencies and skills that drive
leadership performance. Goleman's model outlines five main EI constructs (for more details see "What Makes A
Leader" by Daniel Goleman, best of Harvard Business Review 1998):
1.Self-awareness – the ability to know one's emotions, strengths, weaknesses, drives, values and goals and
recognize their impact on others while using gut feelings to guide decisions.
2.Self-regulation – involves controlling or redirecting one's disruptive emotions and impulses and adapting to
changing circumstances.
3.Social skill – managing relationships to get along with others
4.Empathy – considering other people's feelings especially when making decisions
5.Motivation – being aware of what motivates them.
Goleman includes a set of emotional competencies within each construct of EI. Emotional competencies are not
innate talents, but rather learned capabilities that must be worked on and can be developed to achieve outstanding
performance. Goleman posits that individuals are born with a general emotional intelligence that determines their
potential for learning emotional competencies.[52] Goleman's model of EI has been criticized in the research literature
as mere "pop psychology" (Mayer, Roberts, & Barsade, 2008).

10. TRADE MODEL
10
Konstantinos V. Petrides ("K. V. Petrides") proposed a conceptual distinction between the ability based
model and a trait based model of EI and has been developing the latter over many years in numerous
publications.[39][54] Trait EI is "a constellation of emotional self-perceptions located at the lower levels of
personality."[54] In lay terms, trait EI refers to an individual's self-perceptions of their emotional abilities. This
definition of EI encompasses behavioral dispositions and self-perceived abilities and is measured by self
report, as opposed to the ability based model which refers to actual abilities, which have proven highly
resistant to scientific measurement. Trait EI should be investigated within a personality framework.[55] An
alternative label for the same construct is trait emotional self-efficacy.
The trait EI model is general and subsumes the Goleman model discussed above. The conceptualization
of EI as a personality trait leads to a construct that lies outside the taxonomy of human cognitive ability.
This is an important distinction in as much as it bears directly on the operationalization of the construct and
the theories and hypotheses that are formulated about it.[39]

11. GENERAL EFFECTS
11
A review published in the journal of Annual Psychology found that higher emotional intelligence is positively correlated with:[40]
1.Better social relations for children – Among children and teens, emotional intelligence positively correlates with good social
interactions, relationships and negatively correlates with deviance from social norms, anti-social behavior measured both in and out
of school as reported by children themselves, their own family members as well as their teachers.[40]
2.Better social relations for adults – High emotional intelligence among adults is correlated with better self-perception of social
ability and more successful interpersonal relationships while less interpersonal aggression and problems.[40]
3.Highly emotionally intelligent individuals are perceived more positively by others – Other individuals perceive those with high EI to
be more pleasant, socially skilled and empathic to be around.[40]
4.Better family and intimate relationships – High EI is correlated with better relationships with the family and intimate partners on
many aspects.
5.Better academic achievement – Emotional intelligence is correlated with greater achievement in academics as reported by
teachers but generally not higher grades once the factor of IQ is taken into account.[40]
6.Better social relations during work performance and in negotiations – Higher emotional intelligence is correlated with better social
dynamics at work as well as better negotiating ability.[40]
7.Better psychological well-being - Emotional intelligence is positively correlated with higher life satisfaction, self-esteem and lower
levels of insecurity or depression. It is also negatively correlated with poor health choices and behavior.[40]
8.Allows for self-compassion - Emotionally intelligent individuals are more likely to have a better understanding of themselves and
to make conscious decisions based on emotion and rationale combined. Overall, it leads a person to self-actualization.[61]

12. DIFFERENCE BETWEEN E.Q & I.Q
12
E.Q I.Q
• Emotional intelligence is the best
predictors of success in your job .
• Helps you get in the door
• Measure of ability to use your emotions
and logical skills.
• Measure of ability to learn or understand
• Trying to convince someone by
reasoning
• Trying to convince someone by facts
Understanding and managing emotions
and using them for good reasons
• Being at the mercy of emotions because
you don’t understand them
• Heart smart Book smart
• Gets you through life . • Gets you through school
• Better indicator • It manage reaction with other people.

13.  HOW TO RAISE YOUR EMOTIONAL
INTELLIGENCE
13
To improve your emotional intelligence ,you need to understand and
control the emotional side of your brain .This will help prevent you from
continually repeating earlier mistakes ,also enhances your decision
making ability &helps in expanding your range of choices when it comes
to responding to a new event .This is done by developing five key skills…..
Developing emotional intelligence through five key skills:
• Skills 1: The ability to quickly reduce stress
• Skills 2:The ability to recognize and manage your emotions
• Skills 3:The ability to connect with others using non-verbal
communication
• Skills 4: The ability to use humour and play to deal with challenges
• Skills 5: The ability to reduce conflicts positively and with confidence

14. CONCLUSIO
N
14
• Emotional intelligence is a proactive technique that will help you become more effective
whatever you walk of life
• If your emotions are controlling you rather than controlling your emotions you needs to
improve your EI
• “Emotional Intelligence is a master aptitude , a capacity that profoundly
affects all abilities ,either facilitating o interfering with them .”….Daniel
Goleman